<![CDATA[RLC Tech Perspectives]]>https://www.rlcanning.comRiverside.fm (https://riverside.com)Fri, 17 Jul 2026 00:18:11 GMTThu, 02 Oct 2025 16:25:21 GMT60RL CanningWelcome to The RL Canning Tech Perspective Podcast, where we explore the latest trends in IT with expert perspectives and practical advice to help you prepare for what’s next.episodicRL Canningcewisdom@gmail.comno<![CDATA[Claude Cowork & OpenClaw: Not Chat Anymore]]>In this conversation, Corey Wisdom and Tyler Canning discuss the emergence of OpenClaw and its capabilities, the transition to using Claude, and the associated security risks. The dialogue explores the potential of AI technologies, the ethical considerations surrounding their use, and the challenges of global adoption. The speakers express excitement about the future of AI and the need for responsible implementation.

Takeaways

OpenClaw emerged as a significant AI tool, sparking interest in its capabilities.

Claude offers new possibilities for AI usage beyond traditional tools like ChatGPT.

Security concerns are paramount when using AI tools with extensive access to personal data.

OpenClaw provides a more hands-on approach to AI, allowing for deeper integration with user tasks.

The transition to Claude has been met with enthusiasm due to its advanced features.

Ethical considerations are crucial in the development and deployment of AI technologies.

The rapid evolution of AI tools presents both opportunities and risks for users.

Global adoption of AI remains low, indicating a need for better education and accessibility.

The conversation highlights the importance of balancing functionality with security in AI tools.

Future updates on AI capabilities will be essential for understanding their impact.

]]>adebd8a6-9341-4dda-9eb6-8c648ef451b8Tue, 17 Mar 2026 20:09:18 GMT<p>In this conversation, Corey Wisdom and Tyler Canning discuss the emergence of OpenClaw and its capabilities, the transition to using Claude, and the associated security risks. The dialogue explores the potential of AI technologies, the ethical considerations surrounding their use, and the challenges of global adoption. The speakers express excitement about the future of AI and the need for responsible implementation.</p><p></p><p>Takeaways</p><p>OpenClaw emerged as a significant AI tool, sparking interest in its capabilities.</p><p>Claude offers new possibilities for AI usage beyond traditional tools like ChatGPT.</p><p>Security concerns are paramount when using AI tools with extensive access to personal data.</p><p>OpenClaw provides a more hands-on approach to AI, allowing for deeper integration with user tasks.</p><p>The transition to Claude has been met with enthusiasm due to its advanced features.</p><p>Ethical considerations are crucial in the development and deployment of AI technologies.</p><p>The rapid evolution of AI tools presents both opportunities and risks for users.</p><p>Global adoption of AI remains low, indicating a need for better education and accessibility.</p><p>The conversation highlights the importance of balancing functionality with security in AI tools.</p><p>Future updates on AI capabilities will be essential for understanding their impact.</p><p></p>no00:17:2914Claude Cowork & OpenClaw: Not Chat Anymorefull<![CDATA[February's State of the Market]]>Summary

An insightful discussion on current IT market trends, including customer dissatisfaction with MSPs, slow Microsoft adoption, and asset management challenges, with practical advice for organizations navigating digital transformation.

Takeaways

Start small when replacing MSPs to reduce risk and increase success

Leverage Entra and Intune to improve asset management and automation

Integrate Entra and Intune with ServiceNow for real-time asset and user data

Titles

Mastering IT Market Challenges in 2026: Strategies for Success

Overcoming MSP Dissatisfaction and Asset Management Hurdles

]]>07f687c0-3ee6-493c-88f1-e189f225438fWed, 04 Mar 2026 19:42:57 GMT<p>Summary</p><p>An insightful discussion on current IT market trends, including customer dissatisfaction with MSPs, slow Microsoft adoption, and asset management challenges, with practical advice for organizations navigating digital transformation.</p><p></p><p>Takeaways</p><p>Start small when replacing MSPs to reduce risk and increase success</p><p>Leverage Entra and Intune to improve asset management and automation</p><p>Integrate Entra and Intune with ServiceNow for real-time asset and user data</p><p>Titles</p><p>Mastering IT Market Challenges in 2026: Strategies for Success</p><p>Overcoming MSP Dissatisfaction and Asset Management Hurdles</p><p></p><p></p><p></p>no00:07:2813February's State of the Marketfull<![CDATA[Nexthink's AI Drive Solution: From Insight to Impact]]>In this conversation, Corey Wisdom and Tyler Canning discuss the recent developments in AI technology, particularly focusing on Nexthink's AI Drive. They reflect on personal experiences during Thanksgiving, leading into a detailed exploration of AI Drive's features, benefits, and real-world applications. The discussion highlights the challenges organizations face in AI adoption and the importance of guiding users towards corporate-approved tools. Insights from customer deployments reveal the varying levels of AI tool usage and the need for strategic management in leveraging AI effectively. In this conversation, the speakers discuss the rapid evolution of AI tools in the workplace, emphasizing the importance of communication, user engagement, and data-driven decision-making. They explore the challenges of implementing AI tools, the necessity of continuous feedback, and the role of platforms like Nexthink in optimizing user experience. The discussion highlights the need for organizations to adapt to changing technologies while ensuring that employees are informed and engaged with the tools available to them.

Takeaways

  • The importance of personal connections in business discussions.
  • Nexthink AI Drive offers valuable insights into AI tool usage.
  • Organizations struggle with AI adoption and tracking ROI.
  • AI Drive helps monitor user engagement with AI tools.
  • Guiding users towards corporate-approved AI tools is essential.
  • Data from AI Drive can inform strategic decisions.
  • Understanding user behavior is key to maximizing AI investments.
  • Organizations must balance AI access with security concerns.
  • The integration of AI tools can reveal unexpected usage patterns.
  • Effective management of AI tools can enhance productivity. AI tools are evolving rapidly, requiring constant monitoring.
  • Communication with end users is crucial for effective AI tool usage.
  • Data-driven decisions can enhance the effectiveness of AI tools.
  • Feedback mechanisms are essential for optimizing AI tool performance.
  • Implementing AI tools requires careful planning and ongoing effort.
  • Continuous improvement is necessary to maximize the benefits of AI tools.
  • Nexthink Assist provides valuable insights for user engagement.
  • Organizations must adapt to the unique needs of different departments.
  • Transparency about AI tool capabilities is important for user trust.
  • Automation can free up resources for more strategic tasks.

Chapters

00:00 Thanksgiving Reflections and Culinary Triumphs

04:05 Introduction to Nexthink AI Drive

10:06 Understanding AI Drive: Features and Benefits

16:04 Real-World Applications and Customer Insights

22:06 Challenges in AI Adoption and Usage

25:58 The Future of AI in Organizations

26:24 Navigating AI Tools in the Workplace

29:07 Communication and User Engagement with AI

30:39 Data-Driven Decisions and AI Tool Usage

34:36 Feedback Mechanisms for AI Tool Optimization

37:15 Implementing AI Tools: Challenges and Best Practices

40:53 Continuous Improvement and Automation in AI

42:19 Nexthink Assist: Enhancing User Experience

46:06 Future Developments in AI Integration

]]>17ac4675-a1a1-4aa6-87cb-e1855f22f773Thu, 22 Jan 2026 17:24:17 GMT<p>In this conversation, Corey Wisdom and Tyler Canning discuss the recent developments in AI technology, particularly focusing on Nexthink's AI Drive. They reflect on personal experiences during Thanksgiving, leading into a detailed exploration of AI Drive's features, benefits, and real-world applications. The discussion highlights the challenges organizations face in AI adoption and the importance of guiding users towards corporate-approved tools. Insights from customer deployments reveal the varying levels of AI tool usage and the need for strategic management in leveraging AI effectively. In this conversation, the speakers discuss the rapid evolution of AI tools in the workplace, emphasizing the importance of communication, user engagement, and data-driven decision-making. They explore the challenges of implementing AI tools, the necessity of continuous feedback, and the role of platforms like Nexthink in optimizing user experience. The discussion highlights the need for organizations to adapt to changing technologies while ensuring that employees are informed and engaged with the tools available to them.</p><p></p><p><b>Takeaways</b></p><ul><li>The importance of personal connections in business discussions.</li><li>Nexthink AI Drive offers valuable insights into AI tool usage.</li><li>Organizations struggle with AI adoption and tracking ROI.</li><li>AI Drive helps monitor user engagement with AI tools.</li><li>Guiding users towards corporate-approved AI tools is essential.</li><li>Data from AI Drive can inform strategic decisions.</li><li>Understanding user behavior is key to maximizing AI investments.</li><li>Organizations must balance AI access with security concerns.</li><li>The integration of AI tools can reveal unexpected usage patterns.</li><li>Effective management of AI tools can enhance productivity. AI tools are evolving rapidly, requiring constant monitoring.</li><li>Communication with end users is crucial for effective AI tool usage.</li><li>Data-driven decisions can enhance the effectiveness of AI tools.</li><li>Feedback mechanisms are essential for optimizing AI tool performance.</li><li>Implementing AI tools requires careful planning and ongoing effort.</li><li>Continuous improvement is necessary to maximize the benefits of AI tools.</li><li>Nexthink Assist provides valuable insights for user engagement.</li><li>Organizations must adapt to the unique needs of different departments.</li><li>Transparency about AI tool capabilities is important for user trust.</li><li>Automation can free up resources for more strategic tasks.</li></ul><p></p><p><b>Chapters</b></p><p><b>00:00 </b>Thanksgiving Reflections and Culinary Triumphs</p><p><b>04:05 </b>Introduction to Nexthink AI Drive</p><p><b>10:06 </b>Understanding AI Drive: Features and Benefits</p><p><b>16:04 </b>Real-World Applications and Customer Insights</p><p><b>22:06 </b>Challenges in AI Adoption and Usage</p><p><b>25:58 </b>The Future of AI in Organizations</p><p><b>26:24 </b>Navigating AI Tools in the Workplace</p><p><b>29:07 </b>Communication and User Engagement with AI</p><p><b>30:39 </b>Data-Driven Decisions and AI Tool Usage</p><p><b>34:36 </b>Feedback Mechanisms for AI Tool Optimization</p><p><b>37:15 </b>Implementing AI Tools: Challenges and Best Practices</p><p><b>40:53 </b>Continuous Improvement and Automation in AI</p><p><b>42:19 </b>Nexthink Assist: Enhancing User Experience</p><p><b>46:06 </b>Future Developments in AI Integration</p>no00:44:2713Nexthink's AI Drive Solution: From Insight to Impactfull<![CDATA[RLC After Hours: Q&A With Ron Guerrier]]>Ron Guerrier and Corey Wisdom engage in a dynamic Q&A session about the evolving landscape of AI, focusing on various chatbots, the implications of AI in healthcare, and the importance of upskilling in the workforce. The conversation highlights the need for inclusivity in AI development, the differences between generative and agentic AI, and the potential for AI to create passive income opportunities. Wisdom emphasizes the importance of understanding AI's biases and preparing teams for the future of work, while also addressing the competitive global landscape of AI technology.

takeaways

  • Using multiple AI chatbots can provide diverse insights.
  • AI tools are becoming more niche and specialized.
  • AI can help underserved communities access resources.
  • The future of AI includes passive income opportunities.
  • Education is crucial to keep up with AI advancements.
  • Generative AI creates content, while agentic AI takes action.
  • AI bias can impact marginalized communities.
  • Companies need to be aware of AI's limitations.
  • Upskilling is essential for adapting to AI changes.
  • Engaging in meaningful conversations about AI is key.

Chapters

00:00 Introduction and Fun Questions

02:55 Exploring AI Chatbots: Preferences and Insights

06:36 The Future of AI Tools and Their Impact

08:59 AI in Healthcare and Passive Income Opportunities

12:52 The Global AI Arms Race and Education

16:15 Generative vs. Agentic AI: Understanding the Differences

19:04 Addressing AI Bias and Inclusivity

21:55 Upskilling for the Future: Preparing Teams for AI

23:17 Engaging IT Leaders in AI Discussions

]]>3328659d-aac3-441f-8a8a-30a858a8c39aWed, 17 Dec 2025 17:13:29 GMT<p>Ron Guerrier and Corey Wisdom engage in a dynamic Q&amp;A session about the evolving landscape of AI, focusing on various chatbots, the implications of AI in healthcare, and the importance of upskilling in the workforce. The conversation highlights the need for inclusivity in AI development, the differences between generative and agentic AI, and the potential for AI to create passive income opportunities. Wisdom emphasizes the importance of understanding AI's biases and preparing teams for the future of work, while also addressing the competitive global landscape of AI technology.</p><p></p><p><b>takeaways</b></p><ul><li>Using multiple AI chatbots can provide diverse insights.</li><li>AI tools are becoming more niche and specialized.</li><li>AI can help underserved communities access resources.</li><li>The future of AI includes passive income opportunities.</li><li>Education is crucial to keep up with AI advancements.</li><li>Generative AI creates content, while agentic AI takes action.</li><li>AI bias can impact marginalized communities.</li><li>Companies need to be aware of AI's limitations.</li><li>Upskilling is essential for adapting to AI changes.</li><li>Engaging in meaningful conversations about AI is key.</li></ul><p></p><p><b>Chapters</b></p><p><b>00:00 </b>Introduction and Fun Questions</p><p><b>02:55 </b>Exploring AI Chatbots: Preferences and Insights</p><p><b>06:36 </b>The Future of AI Tools and Their Impact</p><p><b>08:59 </b>AI in Healthcare and Passive Income Opportunities</p><p><b>12:52 </b>The Global AI Arms Race and Education</p><p><b>16:15 </b>Generative vs. Agentic AI: Understanding the Differences</p><p><b>19:04 </b>Addressing AI Bias and Inclusivity</p><p><b>21:55 </b>Upskilling for the Future: Preparing Teams for AI</p><p><b>23:17 </b>Engaging IT Leaders in AI Discussions</p>no00:23:471RLC After Hours: Q&A With Ron Guerrierbonus<![CDATA[AI in the Enterprise: From FOMO to Framework]]>In this conversation, Rachel Canning and her panelists discuss the current landscape of artificial intelligence (AI), addressing the phenomenon of AI FOMO (Fear of Missing Out) and the transition from fear to a structured framework for utilizing AI effectively. They explore the history and evolution of AI, the various tools available, ethical considerations, the importance of data governance, and the need for AI literacy in organizations. The panel emphasizes the necessity of strategic implementation and validation of AI tools to ensure accuracy and effectiveness in business applications. This conversation delves into the multifaceted impact of AI on technology adoption, job transformation, and the importance of governance and compliance. The speakers discuss the psychological aspects of change, the necessity of measuring ROI in AI initiatives, and the critical role of end-user preparation. They also address the challenges posed by deep fakes and cybersecurity risks, emphasizing the need for organizations to have robust governance frameworks. The discussion concludes with strategic advice for business leaders on navigating the evolving landscape of AI.

Takeaways

AI has been around for over 75 years, evolving significantly.

Understanding AI's history helps contextualize its current applications.

AI tools like ChatGPT, Grok, and Copilot serve different purposes.

Ethical considerations are crucial when using AI, especially for children.

Trusting AI requires validation and human oversight.

Organizations must have a clear strategy for AI implementation.

Data governance is essential to ensure AI accuracy.

AI literacy is necessary for effective adoption in the workplace.

Leaders should focus on ROI and structured approaches to AI.

AI is a tool, not a solution for every problem. The psychology of change is crucial in technology adoption.

Younger generations are heavily reliant on technology, impacting their adaptability.

AI will transform jobs, but many roles will evolve rather than disappear.

Measuring success in AI implementation requires clear metrics and guardrails.

Organizations must prepare end users for AI adoption to ensure success.

Deep fakes pose significant risks that require proactive cybersecurity measures.

Governance is essential for fostering innovation while ensuring safety.

Business leaders should focus on solving specific problems with AI, not just adopting it.

Collaboration between IT and business is key to successful AI integration.

Partnerships with knowledgeable vendors can strengthen AI initiatives.

Chapters

00:00 Introduction to AI and FOMO

03:04 Understanding AI: History and Evolution

05:53 Different AI Tools and Their Applications

09:10 Ethical Considerations and Parental Controls in AI

11:56 Trusting AI: Accuracy and Validation

14:52 Strategic Implementation of AI in Organizations

18:08 Data Governance and Cybersecurity in AI

21:04 AI Literacy and Adoption in the Workplace

21:53 The Psychology of Change and Technology Adoption

22:52 AI and Job Transformation: Embracing Change

27:23 Measuring Success: ROI in AI Implementation

30:10 Preparing End Users for AI Adoption

32:35 Navigating Deep Fakes and Cybersecurity Risks

36:28 Governance and Compliance in AI

39:53 Final Thoughts: Strategies for Business Leaders

]]>a3e920c6-574a-42d8-9b8e-60f809615fa6Wed, 10 Dec 2025 22:17:26 GMT<p>In this conversation, Rachel Canning and her panelists discuss the current landscape of artificial intelligence (AI), addressing the phenomenon of AI FOMO (Fear of Missing Out) and the transition from fear to a structured framework for utilizing AI effectively. They explore the history and evolution of AI, the various tools available, ethical considerations, the importance of data governance, and the need for AI literacy in organizations. The panel emphasizes the necessity of strategic implementation and validation of AI tools to ensure accuracy and effectiveness in business applications. This conversation delves into the multifaceted impact of AI on technology adoption, job transformation, and the importance of governance and compliance. The speakers discuss the psychological aspects of change, the necessity of measuring ROI in AI initiatives, and the critical role of end-user preparation. They also address the challenges posed by deep fakes and cybersecurity risks, emphasizing the need for organizations to have robust governance frameworks. The discussion concludes with strategic advice for business leaders on navigating the evolving landscape of AI.</p><p></p><p>Takeaways</p><p>AI has been around for over 75 years, evolving significantly.</p><p>Understanding AI's history helps contextualize its current applications.</p><p>AI tools like ChatGPT, Grok, and Copilot serve different purposes.</p><p>Ethical considerations are crucial when using AI, especially for children.</p><p>Trusting AI requires validation and human oversight.</p><p>Organizations must have a clear strategy for AI implementation.</p><p>Data governance is essential to ensure AI accuracy.</p><p>AI literacy is necessary for effective adoption in the workplace.</p><p>Leaders should focus on ROI and structured approaches to AI.</p><p>AI is a tool, not a solution for every problem. The psychology of change is crucial in technology adoption.</p><p>Younger generations are heavily reliant on technology, impacting their adaptability.</p><p>AI will transform jobs, but many roles will evolve rather than disappear.</p><p>Measuring success in AI implementation requires clear metrics and guardrails.</p><p>Organizations must prepare end users for AI adoption to ensure success.</p><p>Deep fakes pose significant risks that require proactive cybersecurity measures.</p><p>Governance is essential for fostering innovation while ensuring safety.</p><p>Business leaders should focus on solving specific problems with AI, not just adopting it.</p><p>Collaboration between IT and business is key to successful AI integration.</p><p>Partnerships with knowledgeable vendors can strengthen AI initiatives.</p><p></p><p>Chapters</p><p>00:00 Introduction to AI and FOMO</p><p>03:04 Understanding AI: History and Evolution</p><p>05:53 Different AI Tools and Their Applications</p><p>09:10 Ethical Considerations and Parental Controls in AI</p><p>11:56 Trusting AI: Accuracy and Validation</p><p>14:52 Strategic Implementation of AI in Organizations</p><p>18:08 Data Governance and Cybersecurity in AI</p><p>21:04 AI Literacy and Adoption in the Workplace</p><p>21:53 The Psychology of Change and Technology Adoption</p><p>22:52 AI and Job Transformation: Embracing Change</p><p>27:23 Measuring Success: ROI in AI Implementation</p><p>30:10 Preparing End Users for AI Adoption</p><p>32:35 Navigating Deep Fakes and Cybersecurity Risks</p><p>36:28 Governance and Compliance in AI</p><p>39:53 Final Thoughts: Strategies for Business Leaders</p><p></p>no00:43:1013AI in the Enterprise: From FOMO to Frameworkfull<![CDATA[Nexthink Experience: Key Insights and Takeaways]]>Keywords

#nexthink #dex #employeeexperience #itmonitoring #aiintegration #usersentiment #implementationchallenges #proactivemonitoring #organizationalchange #employeebenefits

Summary

In this conversation, Corey Wisdom and Tyler Canning discuss their experiences at the Nexthink event, focusing on the Digital Employee Experience (DEX) and its implications for organizations. They explore the importance of proactive monitoring, employee sentiment, and the challenges of implementing Nexthink effectively. The discussion also highlights the potential of AI integration and innovative use cases for enhancing employee engagement and productivity.

Takeaways

Nexthink provides valuable insights into employee sentiment and experience.

Proactive monitoring can identify silent issues employees face.

The DEX score is crucial for understanding user experience.

Customization of the DEX score is currently limited.

AI integration can help manage technology adoption and usage.

Implementation of Nexthink requires ongoing commitment and optimization.

Gamification can engage employees in improving their DEX scores.

Nexthink can be used to drive organizational change and validate impacts.

Collaboration with HR can enhance employee benefits engagement.

Integration with platforms like ServiceNow can streamline processes.

Chapters

00:00 Introduction to Nexthink Experience

02:35 Insights from the Nexthink Event

04:38 Understanding the DEX Score

07:04 The Role of AI in IT Management

09:28 Challenges in Implementation and Adoption

12:09 The Importance of Employee Sentiment

14:24 Future Directions and Use Cases for Nexthink

17:09 Conclusion and Key Takeaways

]]>12bf0ddb-cd6a-4618-9f67-891913d1c976Mon, 24 Nov 2025 20:07:14 GMT<p>Keywords</p><p>#nexthink #dex #employeeexperience #itmonitoring #aiintegration #usersentiment #implementationchallenges #proactivemonitoring #organizationalchange #employeebenefits</p><p></p><p>Summary</p><p>In this conversation, Corey Wisdom and Tyler Canning discuss their experiences at the Nexthink event, focusing on the Digital Employee Experience (DEX) and its implications for organizations. They explore the importance of proactive monitoring, employee sentiment, and the challenges of implementing Nexthink effectively. The discussion also highlights the potential of AI integration and innovative use cases for enhancing employee engagement and productivity.</p><p></p><p>Takeaways</p><p>Nexthink provides valuable insights into employee sentiment and experience.</p><p>Proactive monitoring can identify silent issues employees face.</p><p>The DEX score is crucial for understanding user experience.</p><p>Customization of the DEX score is currently limited.</p><p>AI integration can help manage technology adoption and usage.</p><p>Implementation of Nexthink requires ongoing commitment and optimization.</p><p>Gamification can engage employees in improving their DEX scores.</p><p>Nexthink can be used to drive organizational change and validate impacts.</p><p>Collaboration with HR can enhance employee benefits engagement.</p><p>Integration with platforms like ServiceNow can streamline processes.</p><p></p><p>Chapters</p><p>00:00 Introduction to Nexthink Experience</p><p>02:35 Insights from the Nexthink Event</p><p>04:38 Understanding the DEX Score</p><p>07:04 The Role of AI in IT Management</p><p>09:28 Challenges in Implementation and Adoption</p><p>12:09 The Importance of Employee Sentiment</p><p>14:24 Future Directions and Use Cases for Nexthink</p><p>17:09 Conclusion and Key Takeaways</p><p></p>no00:22:2312Nexthink Experience: Key Insights and Takeawaysfull<![CDATA[AI Risks: Building Trust in AI Systems]]>In this episode, Dr. Christopher Ciero discusses the transformative impact of AI on cybersecurity, emphasizing the importance of a strategic approach to AI adoption. He highlights the need for organizations to understand AI threats, implement robust data governance, and ensure human oversight in AI deployment. The discussion also covers vendor management, compliance frameworks, and the necessity of AI literacy for effective utilization. Dr. Ciero advocates for a balanced perspective on AI, viewing it as a tool for enhancement rather than a replacement, and stresses the importance of ethical considerations in AI development.

]]>d3171315-6648-47e6-8fe3-d149ad65d9dbTue, 21 Oct 2025 20:43:25 GMT<p>In this episode, Dr. Christopher Ciero discusses the transformative impact of AI on cybersecurity, emphasizing the importance of a strategic approach to AI adoption. He highlights the need for organizations to understand AI threats, implement robust data governance, and ensure human oversight in AI deployment. The discussion also covers vendor management, compliance frameworks, and the necessity of AI literacy for effective utilization. Dr. Ciero advocates for a balanced perspective on AI, viewing it as a tool for enhancement rather than a replacement, and stresses the importance of ethical considerations in AI development.</p>no00:35:4411AI Risks: Building Trust in AI Systemsfull