The EX Conversation

Creating impactful communications in customer-facing workplaces with Rachael Knowles

Kaz at Unily — Tue, 26 May 2026 08:33:32 GMT

In this episode of The EX Conversation, Kaz sits down with Rachael Knowles to explore what actually works — and what doesn’t — when communicating with frontline employees. Drawing on experience across hospitality, travel, and global customer-facing organizations, Rachael reflects on the realities of engaging time-poor workforces and why some popular communication trends may be missing the mark.

Five lessons EX leaders need to hear with Kaz Hassan

Kaz at Unily — Thu, 07 May 2026 09:57:27 GMT

In this reflective episode of The EX Conversation, Kaz steps back from guest interviews to share what he’s learned from the first ten conversations with EX, internal comms, and digital workplace leaders. It’s a practical synthesis of recurring themes—what’s changing, what’s working, and where leaders are being challenged to think differently.

From rethinking how we use AI, to putting employees at the center of decision-making, to rediscovering the role of the digital workplace, this episode connects the dots across multiple expert perspectives. It’s a useful checkpoint for anyone trying to make sense of how the EX space is evolving right now.

If you’re navigating competing priorities, new technologies, or shifting expectations around employee experience, this episode will help you sense-check your approach and refocus on what matters most.

Levelling up communication across the workforce: Leaders, managers & frontline with Laura Kennedy

Kaz at Unily — Thu, 30 Apr 2026 10:00:00 GMT

In this episode of The EX Conversation, we explore what it really takes to make internal communication work at scale — especially in complex, frontline-heavy organizations.

Building Confidence, Challenging Conformity, and Finding Your Voice with Advita Patel

Kaz at Unily — Thu, 23 Apr 2026 09:00:00 GMT

In this episode of The EX Conversation, Kaz sits down with Advita Patel, Founder of Comms Rebel and Co-founder of A Leader Like Me, to explore one of the most persistent — and often unspoken — challenges in internal communications: confidence.

How to make better intranet decisions in a complex EX landscape with Suzie Robinson

Kaz at Unily — Thu, 16 Apr 2026 09:00:00 GMT

In this episode of The EX Conversation, Kaz sits down with Suzie Robinson to explore how intranets have evolved, and why they still play a critical role in employee experience today. From early, clunky systems to today’s connected digital workplaces, Suzie shares a grounded perspective on what’s changed, what hasn’t, and where organizations often go wrong.

From Intranets to AI-First EX — A Conversation with Unily Founder Will Saville

Kaz at Unily — Tue, 07 Apr 2026 07:00:00 GMT

In this episode of The EX Conversation, Kaz sits down with Will Saville, Co-Founder of Unily, to explore how intranets have evolved into employee experience platforms, and what that shift means in an AI-first world. The conversation goes beyond product history, unpacking the thinking behind better employee experiences and why internal communications teams need a fundamentally different set of tools today.

The role of internal comms in making change make sense with Emma Turner

Kaz at Unily — Thu, 26 Mar 2026 11:38:42 GMT

In this episode of The EX Conversation, Kaz sits down with Emma Turner to explore what it really takes to make change land inside organizations, especially in today’s environment of constant transformation. From technology rollouts to shifting employee expectations, the conversation focuses on the often-overlooked role of communication in bridging the gap between strategy and day-to-day experience.

Are we really listening? Community, the frontline, and what gets missed with Chuck Gose

Kaz at Unily — Thu, 19 Mar 2026 10:00:00 GMT

What does it really mean to listen to employees, and are organizations doing it as well as they think they are? In this episode of The EX Conversation, Kaz sits down with Chuck Gose to unpack the gap between traditional “listening” approaches and what’s actually happening across organizations today.

The evolution of employee experience, community, and AI adoption with Kim England

Kaz at Unily — Thu, 12 Mar 2026 12:45:20 GMT

In this episode of The EX Conversation, Kaz sits down with Kim England, VP of Digital Employee Experience and Community at Pearson, to explore how workplace communities have evolved — and why they still matter more than ever.

Making Sense of Messy EX Data with Dan Lewis

Kaz at Unily — Thu, 05 Mar 2026 12:00:00 GMT

In this episode of The EX Conversation, host Kaz sits down with Dan Lewis, Senior Director of Internal Digital Platforms Communications at Visa, to talk honestly about one of the biggest challenges facing EX teams today: interpreting fragmented data, understanding employee sentiment, and explaining impact with confidence.

Why it’s time to rethink the EX playbook with Hattie Roche

Kaz at Unily — Thu, 26 Feb 2026 11:00:00 GMT

In this episode of The EX Conversation, Hattie Roche shares why many of the systems and structures shaping employee experience today no longer reflect the reality of modern work. From her early career in internal communications at the BBC to leading employee experience work across organisations, Hattie reflects on how EX has evolved — and why leaders need to move beyond inherited playbooks and rethink how workplaces are designed.

Behind the Curtain of Employee Experience Leadership with Unily’s Chief People Officer

Kaz at Unily — Tue, 17 Feb 2026 16:37:28 GMT

In this first episode of The EX Conversation, Kaz sits down with Jenny Shiers, Chief People Officer at Unily, to explore what employee experience really looks like when you’re responsible for it at the highest level.

Jenny shares her career journey from employment lawyer to HR leader, including her pivotal move into a senior HR role at Salesforce before becoming Unily’s first Chief People Officer. The conversation focuses on alignment, enablement, and the practical realities of driving engagement in a fast-moving tech business.

If you’re navigating shifting business priorities, struggling to connect EX initiatives to commercial outcomes, or trying to make learning and enablement land in a meaningful way, this episode will resonate. It’s an honest look at what works, what’s still evolving, and where EX leaders can focus their