<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:psc="http://podlove.org/simple-chapters" xmlns:podcast="https://podcastindex.org/namespace/1.0"><channel><title><![CDATA[Chapters & Check-ins]]></title><description><![CDATA[<p>Chapters &amp; Check-ins presented by Intergral Hospitality Solutions brings together hospitality, insight, leadership connections, and book-based discussions designed to help teams grow, learn, and elevate</p><p></p>]]></description><link>https://riverside.com</link><generator>Riverside.fm (https://riverside.com)</generator><lastBuildDate>Thu, 28 May 2026 05:32:49 GMT</lastBuildDate><atom:link href="https://api.riverside.com/hosting/RIOJQdTj.rss" rel="self" type="application/rss+xml"/><author><![CDATA[Ronnie]]></author><pubDate>Mon, 08 Dec 2025 19:27:35 GMT</pubDate><copyright><![CDATA[2025 Ronnie]]></copyright><language><![CDATA[en]]></language><ttl>60</ttl><category><![CDATA[Management]]></category><itunes:author>Ronnie</itunes:author><itunes:summary>&lt;p&gt;Chapters &amp;amp; Check-ins presented by Intergral Hospitality Solutions brings together hospitality, insight, leadership connections, and book-based discussions designed to help teams grow, learn, and elevate&lt;/p&gt;&lt;p&gt;&lt;/p&gt;</itunes:summary><itunes:type>episodic</itunes:type><itunes:owner><itunes:name>Ronnie</itunes:name><itunes:email>rrawls@integralhospitality.com</itunes:email></itunes:owner><itunes:explicit>no</itunes:explicit><itunes:category text="Business"><itunes:category text="Management"/></itunes:category><itunes:image href="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/logos/b7180629-5866-4f8d-80b5-f091d38cb158.png"/><item><title><![CDATA[Beyond The Hammer]]></title><description><![CDATA[<p>Beyond the Hammer” by Brian Gottlieb is more than a construction story — it’s a powerful truth about leadership, relationships, culture, and building people the right way. 🔨🔥</p><p>Join us on Chapters &amp; Check-ins as we dive into the lessons, mindset shifts, and real-world leadership takeaways from this impactful book. If you want to grow as a leader and inspire the people around you, this conversation is for you.</p><p></p>]]></description><guid isPermaLink="false">2a241e39-4a39-45e1-bb36-a580a85b27fb</guid><dc:creator><![CDATA[Ronnie]]></dc:creator><pubDate>Mon, 18 May 2026 22:50:10 GMT</pubDate><enclosure url="https://api.riverside.com/hosting-analytics/media/fe2756bfbd2874cf08a56d4f84e286c54088e556aacfaf6bcd9413aac975bb2c/eyJlcGlzb2RlSWQiOiIyYTI0MWUzOS00YTM5LTQ1ZTEtYmIzNi1hNTgwYTg1YjI3ZmIiLCJwb2RjYXN0SWQiOiIwYWNiYmQ4Ni01ZWFmLTRjYzAtYTgzZi1kOWU1MDMyNDIyYzUiLCJhY2NvdW50SWQiOiI2OTMwODMwMWU2MzE4YzVmYWI2ODlmZGMiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmEwYjQyZGY3MjkyYTVjOTNlNmY0ZDVmL3Jvbm5pZXMtc3R1ZGlvLWRBTjhTLWNvbXBvc2VyLTIwMjYtNS0xOF9fMTgtNDgtMzEubXAzIn0=.mp3" length="84310874" type="audio/mpeg"/><podcast:transcript url="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/episodes/2a241e39-4a39-45e1-bb36-a580a85b27fb/transcripts.txt" type="text/plain"/><itunes:summary>&lt;p&gt;Beyond the Hammer” by Brian Gottlieb is more than a construction story — it’s a powerful truth about leadership, relationships, culture, and building people the right way. 🔨🔥&lt;/p&gt;&lt;p&gt;Join us on Chapters &amp;amp; Check-ins as we dive into the lessons, mindset shifts, and real-world leadership takeaways from this impactful book. If you want to grow as a leader and inspire the people around you, this conversation is for you.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;</itunes:summary><itunes:explicit>no</itunes:explicit><itunes:duration>00:43:55</itunes:duration><itunes:image href="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/logos/b7180629-5866-4f8d-80b5-f091d38cb158.png"/><itunes:title>Beyond The Hammer</itunes:title><itunes:episodeType>full</itunes:episodeType></item><item><title><![CDATA[People First 5 Levels of Leadership]]></title><description><![CDATA[<p>Our Book leader, Philip Carter, is discussing with Ronnie and Tina the book The 5 Levels of Leadership, written by John C. Maxwell—but here’s the real question: are you leading because of your title… or because people choose to follow you? </p><p>Tune in as they break down the levels of leadership, share real-world insights, and show how to grow from managing people to truly influencing them.</p>]]></description><guid isPermaLink="false">fce6f8a1-a53f-44e4-87fd-e707fa4a0625</guid><dc:creator><![CDATA[Ronnie]]></dc:creator><pubDate>Thu, 23 Apr 2026 17:16:52 GMT</pubDate><enclosure url="https://api.riverside.com/hosting-analytics/media/0395d9c3cbfa85f56dc9620a7e698ed9b1f805eeae6ecdaeab2fdd1abf53cf24/eyJlcGlzb2RlSWQiOiJmY2U2ZjhhMS1hNTNmLTQ0ZTQtODdmZC1lNzA3ZmE0YTA2MjUiLCJwb2RjYXN0SWQiOiIwYWNiYmQ4Ni01ZWFmLTRjYzAtYTgzZi1kOWU1MDMyNDIyYzUiLCJhY2NvdW50SWQiOiI2OTMwODMwMWU2MzE4YzVmYWI2ODlmZGMiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjllYTMzZTA2MDUzMzliZDcyNzkzZDkyL3Jvbm5pZXMtc3R1ZGlvLWRBTjhTLWNvbXBvc2VyLTIwMjYtNC0yM19fMTYtNTktNDQubXAzIn0=.mp3" length="67238913" type="audio/mpeg"/><podcast:transcript url="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/episodes/fce6f8a1-a53f-44e4-87fd-e707fa4a0625/transcripts.txt" type="text/plain"/><itunes:summary>&lt;p&gt;Our Book leader, Philip Carter, is discussing with Ronnie and Tina the book The 5 Levels of Leadership, written by John C. Maxwell—but here’s the real question: are you leading because of your title… or because people choose to follow you? &lt;/p&gt;&lt;p&gt;Tune in as they break down the levels of leadership, share real-world insights, and show how to grow from managing people to truly influencing them.&lt;/p&gt;</itunes:summary><itunes:explicit>no</itunes:explicit><itunes:duration>00:35:01</itunes:duration><itunes:image href="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/logos/b7180629-5866-4f8d-80b5-f091d38cb158.png"/><itunes:title>People First 5 Levels of Leadership</itunes:title><itunes:episodeType>full</itunes:episodeType></item><item><title><![CDATA[Get on the Energy Bus]]></title><description><![CDATA[<p>The conversation begins with an introduction and the selection of the book 'The Energy Bus' by John Gordon. Karen Jacob shares her background and role in the hospitality industry, followed by a discussion on the impact of negativity and isolation. The conversation then delves into the 10 rules of 'The Energy Bus' and their relevance to personal and professional growth. The conversation covers various themes related to leadership, team management, and personal growth. It delves into the importance of courageous leadership, choosing the right team members, releasing individuals for growth, avoiding energy vampires, creating space for talent, loving and caring for the team, purpose-driven living, having fun at work, ownership and accountability, leadership lessons from George and Joy, and leadership quotes and lessons.</p><p></p><p>Takeaways</p><ul><li>Negativity and isolation can have a significant impact on personal and professional life.</li><li>The 10 rules of 'The Energy Bus' provide valuable insights for personal and professional growth. Courageous leadership is essential for team success.</li><li>Choosing the right team members and releasing individuals for growth are crucial for team dynamics and productivity.</li></ul><p></p><p>Chapters</p><ul><li>00:00 Introduction and Book Selection</li><li>05:50 The Impact of Negativity and Isolation</li><li>23:01 Courageous Leadership</li><li>28:20 Creating Space for Talent</li><li>36:31 Having Fun and Enjoying the Ride</li><li>41:53 Leadership Lessons from George and Joy</li></ul>]]></description><guid isPermaLink="false">d00cfc35-d650-4e6e-9dcc-7d2a724ada40</guid><dc:creator><![CDATA[Ronnie]]></dc:creator><pubDate>Tue, 10 Mar 2026 22:19:05 GMT</pubDate><enclosure url="https://api.riverside.com/hosting-analytics/media/14f36ccc90f3f17511d354f2421ea2f12c716927f98130868113d792dee4e964/eyJlcGlzb2RlSWQiOiJkMDBjZmMzNS1kNjUwLTRlNmUtOWRjYy03ZDJhNzI0YWRhNDAiLCJwb2RjYXN0SWQiOiIwYWNiYmQ4Ni01ZWFmLTRjYzAtYTgzZi1kOWU1MDMyNDIyYzUiLCJhY2NvdW50SWQiOiI2OTMwODMwMWU2MzE4YzVmYWI2ODlmZGMiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjliMDkyMjJmYzRjNmI0MzhmNzk1MTgwL3Jvbm5pZXMtc3R1ZGlvLWRBTjhTLWNvbXBvc2VyLTIwMjYtMy0xMF9fMjItNTAtMjYubXAzIn0=.mp3" length="72248572" type="audio/mpeg"/><podcast:transcript url="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/episodes/d00cfc35-d650-4e6e-9dcc-7d2a724ada40/transcripts.txt" type="text/plain"/><itunes:summary>&lt;p&gt;The conversation begins with an introduction and the selection of the book &apos;The Energy Bus&apos; by John Gordon. Karen Jacob shares her background and role in the hospitality industry, followed by a discussion on the impact of negativity and isolation. The conversation then delves into the 10 rules of &apos;The Energy Bus&apos; and their relevance to personal and professional growth. The conversation covers various themes related to leadership, team management, and personal growth. It delves into the importance of courageous leadership, choosing the right team members, releasing individuals for growth, avoiding energy vampires, creating space for talent, loving and caring for the team, purpose-driven living, having fun at work, ownership and accountability, leadership lessons from George and Joy, and leadership quotes and lessons.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Takeaways&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Negativity and isolation can have a significant impact on personal and professional life.&lt;/li&gt;&lt;li&gt;The 10 rules of &apos;The Energy Bus&apos; provide valuable insights for personal and professional growth. Courageous leadership is essential for team success.&lt;/li&gt;&lt;li&gt;Choosing the right team members and releasing individuals for growth are crucial for team dynamics and productivity.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Chapters&lt;/p&gt;&lt;ul&gt;&lt;li&gt;00:00 Introduction and Book Selection&lt;/li&gt;&lt;li&gt;05:50 The Impact of Negativity and Isolation&lt;/li&gt;&lt;li&gt;23:01 Courageous Leadership&lt;/li&gt;&lt;li&gt;28:20 Creating Space for Talent&lt;/li&gt;&lt;li&gt;36:31 Having Fun and Enjoying the Ride&lt;/li&gt;&lt;li&gt;41:53 Leadership Lessons from George and Joy&lt;/li&gt;&lt;/ul&gt;</itunes:summary><itunes:explicit>no</itunes:explicit><itunes:duration>00:50:10</itunes:duration><itunes:image href="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/logos/b7180629-5866-4f8d-80b5-f091d38cb158.png"/><itunes:season>1</itunes:season><itunes:episode>3</itunes:episode><itunes:title>Get on the Energy Bus</itunes:title><itunes:episodeType>full</itunes:episodeType></item><item><title><![CDATA[Intentionally Unreasonable ]]></title><description><![CDATA[<p>In this episode of Chapters in Check In, hosts Ronnie Rawls and Tina Turner, along with guest Ryan Morgan, delve into the book 'Unreasonable Hospitality' by Will Guidara. They explore the distinction between service and hospitality, emphasizing the importance of creating memorable experiences for guests through intentional actions and a strong team culture. The conversation highlights the impact of team morale on guest experiences, the significance of hiring for cultural fit, and actionable insights for leaders to enhance their hospitality practices. The episode concludes with a call to action for leaders to implement personal touches in their service and foster a positive team environment.</p>]]></description><guid isPermaLink="false">11b7b3d7-b917-4e2f-81a0-4ba8bfad8f8b</guid><dc:creator><![CDATA[Ronnie]]></dc:creator><pubDate>Thu, 12 Feb 2026 00:33:47 GMT</pubDate><enclosure url="https://api.riverside.com/hosting-analytics/media/18c3606e48d5531a663aaa9793f6d1f1b2fb8046548b683af3436e7823a885d6/eyJlcGlzb2RlSWQiOiIxMWI3YjNkNy1iOTE3LTRlMmYtODFhMC00YmE4YmZhZDhmOGIiLCJwb2RjYXN0SWQiOiIwYWNiYmQ4Ni01ZWFmLTRjYzAtYTgzZi1kOWU1MDMyNDIyYzUiLCJhY2NvdW50SWQiOiI2OTMwODMwMWU2MzE4YzVmYWI2ODlmZGMiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk4Y2U0NTE4ZjMxOTA4NDNkY2QxYmVjL3Jvbm5pZXMtc3R1ZGlvLWRBTjhTLWNvbXBvc2VyLTIwMjYtMi0xMV9fMjEtMTktMjkubXAzIn0=.mp3" length="37779478" type="audio/mpeg"/><itunes:summary>&lt;p&gt;In this episode of Chapters in Check In, hosts Ronnie Rawls and Tina Turner, along with guest Ryan Morgan, delve into the book &apos;Unreasonable Hospitality&apos; by Will Guidara. They explore the distinction between service and hospitality, emphasizing the importance of creating memorable experiences for guests through intentional actions and a strong team culture. The conversation highlights the impact of team morale on guest experiences, the significance of hiring for cultural fit, and actionable insights for leaders to enhance their hospitality practices. The episode concludes with a call to action for leaders to implement personal touches in their service and foster a positive team environment.&lt;/p&gt;</itunes:summary><itunes:explicit>no</itunes:explicit><itunes:duration>00:26:16</itunes:duration><itunes:image href="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/logos/b7180629-5866-4f8d-80b5-f091d38cb158.png"/><itunes:season>1</itunes:season><itunes:episode>2</itunes:episode><itunes:title>Intentionally Unreasonable </itunes:title><itunes:episodeType>full</itunes:episodeType></item><item><title><![CDATA[Leadership Starts on Monday Morning]]></title><description><![CDATA[<p>From the Desk to the Front Desk: Monday Morning Leadership in Hospitality with your Hosts Ronnie Rawls and Tina Turner.</p>]]></description><guid isPermaLink="false">b9f5afcc-38d5-4689-bffb-cae67741c434</guid><dc:creator><![CDATA[Ronnie]]></dc:creator><pubDate>Wed, 31 Dec 2025 13:54:20 GMT</pubDate><enclosure url="https://api.riverside.com/hosting-analytics/media/af9009fabccf2df546b076db017f94abe0aa100d4c7681eb29ecebc72d1101cd/eyJlcGlzb2RlSWQiOiJiOWY1YWZjYy0zOGQ1LTQ2ODktYmZmYi1jYWU2Nzc0MWM0MzQiLCJwb2RjYXN0SWQiOiIwYWNiYmQ4Ni01ZWFmLTRjYzAtYTgzZi1kOWU1MDMyNDIyYzUiLCJhY2NvdW50SWQiOiI2OTMwODMwMWU2MzE4YzVmYWI2ODlmZGMiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk1NTJiMGMyNzZmM2M3NzVmZGIxNjE1L3Jvbm5pZXMtc3R1ZGlvLWRBTjhTLWNvbXBvc2VyLTIwMjUtMTItMzFfXzE0LTU0LTIwLm1wMyJ9.mp3" length="21799222" type="audio/mpeg"/><itunes:summary>&lt;p&gt;From the Desk to the Front Desk: Monday Morning Leadership in Hospitality with your Hosts Ronnie Rawls and Tina Turner.&lt;/p&gt;</itunes:summary><itunes:explicit>no</itunes:explicit><itunes:duration>00:31:29</itunes:duration><itunes:image href="https://hosting-media.riverside.com/media/podcasts/0acbbd86-5eaf-4cc0-a83f-d9e5032422c5/logos/b7180629-5866-4f8d-80b5-f091d38cb158.png"/><itunes:season>1</itunes:season><itunes:episode>1</itunes:episode><itunes:title>Leadership Starts on Monday Morning</itunes:title><itunes:episodeType>full</itunes:episodeType></item></channel></rss>