<![CDATA[The Business of Success]]>Overview

The Business of Success is a podcast designed to help you build better, more sustainable businesses, which grow organically. We speak to business leaders, founders, consultants, and thought-drivers who are building more intentionally, more thoughtfully, and who know what success looks like.

Follow us on Instagram at https://www.instagram.com/businessofsuccesspodcast/.

About the host:

A podcast by Parul Bhandari, an award-winning customer success leader, author, and someone passionate about sustainable business and individual growth. Parul has spent over two decades learning what it takes to build better experiences - for employees, for customers, and for sustainable businesses.

Follow Parul on Linkedin: https://www.linkedin.com/in/parul-bhandari-1294488/

Guest Inquiries:

Know someone who should be on this podcast? Have them inquire here: https://forms.gle/dBiiVEFGruef1N3Q8

Some of the things we are into:

#businessstrategy #businessgrowth #customerexperience #employeeexperience #leadership #professionaldevelopment #workculture #technology #AI #organicgrowth

FAQs:

  1. Is this a podcast about business growth. YES, this podcast will help your business grow by investing in fundamentals which drive sustainable business. This is not a place to learn about quick fixes, but rather business practices for longterm growth.
  2. Is this a leadership podcast? YES, we hope to empower leaders on tackling the things which slow them down, burn them out, and reduce success. We want to engage leaders to learn from the best.
  3. Is this a podcast for employee experience? YES, we will talk about how companies can build better employee experiences to drive business growth. When you retain employees you save money. Parul is a former HR leader and a passionate advocate of EX.
  4. Is this a podcast for customer experience and customer success? YES, Parul is a consultant in Customer Success and knows that when you invest in customers, you can grow the revenue bowtie exponentially.
  5. Is this a podcast for anyone? If you care about building better, YES.
]]>www.customerxsuccess.comRiverside.fm (https://riverside.com)Sat, 30 May 2026 15:37:33 GMTFri, 16 Jan 2026 17:21:11 GMT60Parul Bhandari<p><b>Overview</b></p><p>The Business of Success is a podcast designed to help you build better, more sustainable businesses, which grow organically. We speak to business leaders, founders, consultants, and thought-drivers who are building more intentionally, more thoughtfully, and who know what success looks like. </p><p></p><p>Follow us on Instagram at <a rel="noopener noreferrer nofollow" href="https://www.instagram.com/businessofsuccesspodcast/" target="_blank">https://www.instagram.com/businessofsuccesspodcast/</a>. </p><p></p><hr /><hr /><p><b>About the host:</b></p><p>A podcast by Parul Bhandari, an award-winning customer success leader, author, and someone passionate about sustainable business and individual growth. Parul has spent over two decades learning what it takes to build better experiences - for employees, for customers, and for sustainable businesses.</p><p></p><p>Follow Parul on Linkedin: <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/parul-bhandari-1294488/" target="_blank">https://www.linkedin.com/in/parul-bhandari-1294488/</a> </p><p></p><hr /><hr /><p><b>Guest Inquiries:</b></p><p>Know someone who should be on this podcast? Have them inquire here: <a rel="noopener noreferrer nofollow" href="https://forms.gle/dBiiVEFGruef1N3Q8" target="_blank">https://forms.gle/dBiiVEFGruef1N3Q8</a> </p><p></p><hr /><hr /><p></p><p><b>Some of the things we are into:</b></p><p>#businessstrategy #businessgrowth #customerexperience #employeeexperience #leadership #professionaldevelopment #workculture #technology #AI #organicgrowth </p><p></p><hr /><hr /><p></p><p><b>FAQs:</b></p><ol><li>Is this a podcast about business growth. YES, this podcast will help your business grow by investing in fundamentals which drive sustainable business. This is not a place to learn about quick fixes, but rather business practices for longterm growth.</li><li>Is this a leadership podcast? YES, we hope to empower leaders on tackling the things which slow them down, burn them out, and reduce success. We want to engage leaders to learn from the best.</li><li>Is this a podcast for employee experience? YES, we will talk about how companies can build better employee experiences to drive business growth. When you retain employees you save money. Parul is a former HR leader and a passionate advocate of EX.</li><li>Is this a podcast for customer experience and customer success? YES, Parul is a consultant in Customer Success and knows that when you invest in customers, you can grow the revenue bowtie exponentially.</li><li>Is this a podcast for anyone? If you care about building better, YES.</li></ol>episodicParul Bhandariparul@customerxsuccess.comno<![CDATA[Ep 10 - Building Future Ready Leaders at P&G: Career Growth and Innovation with Naazli Sado]]>In Episode 10 of The Business of Success, Parul Bhandari sits down with Naazli Sado, Naazli Sado is the Vice President New Business: COO, HR, Communication, IT at Procter and Gamble. Naazli shares her remarkable leadership journey from HR and global roles to leading innovation at one of the world’s most iconic companies.

She opens up about following passion projects, creating high-impact learning programs like “Think Like a GM”, the importance of great managers, retention strategies, and how to develop agile leaders in an AI-driven world.

This episode is packed with practical leadership lessons on career growth, skill-building, innovation inside legacy organizations, and creating meaningful work that drives long-term success.

Guest:Naazli Sado

Naazli Sado is the Vice President New Business: COO, HR, Communication, IT at Procter and Gamble. Chief HR & Communications Officer for the business unit responsible for New Business Development; Innovation Accelerator responsible for developing innovative solutions to help solve the unique business challenges and barriers faced by new businesses multifunctionally.

What You’ll Learn:

  • How to develop future-ready leaders at every level
  • The power of “Think Like a GM” program at P&G
  • Career growth strategies: passion projects vs traditional paths
  • Why great managers are the key to retention
  • Leading innovation and capability building in large organizations
  • Marathon mindset for long-term career success

Timestamps:

00:00 – Welcome to Episode 6

01:16 – Introducing Naazli Sado, VP New Business at P&G Ventures

02:39 – Naazli’s Career Journey & Bold Moves

04:35 – Building P&G Ventures & Best of Both Worlds Approach

07:12 – Think Like a GM: Developing Business Leaders at Every Level

09:59 – Career Development & Retention Strategies

11:34 – The Importance of Great Managers

14:05 – Leadership in the Age of AI & Rapid Change

17:00 – Marathon Mindset vs Sprint in Career Growth

20:59 – Advice for Aspiring Leaders & Future-Ready Teams


-------------------------------------------------------------------------------------

This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at www.customerxsuccess.com


#FutureReadyLeaders #LeadershipDevelopment #PGVentures #CareerGrowth #ThinkLikeAGM #WomenInLeadership #TalentDevelopment #Innovation #BusinessOfSuccess #LeadershipLessons


]]>dcb1971a-e9ad-4307-a56c-63f0b395c305Thu, 28 May 2026 11:00:00 GMT<p>In Episode 10 of The Business of Success, Parul Bhandari sits down with Naazli Sado, Naazli Sado is the <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/company/1116/" target="_blank">Vice President New Business: COO, HR, Communication, IT at Procter and Gamble</a>. Naazli shares her remarkable leadership journey from HR and global roles to leading innovation at one of the world’s most iconic companies.</p><p>She opens up about following passion projects, creating high-impact learning programs like “Think Like a GM”, the importance of great managers, retention strategies, and how to develop agile leaders in an AI-driven world.</p><p>This episode is packed with practical leadership lessons on career growth, skill-building, innovation inside legacy organizations, and creating meaningful work that drives long-term success.</p><p><b>Guest:Naazli Sado</b></p><p>Naazli Sado is the <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/company/1116/" target="_blank">Vice President New Business: COO, HR, Communication, IT at Procter and Gamble. </a>Chief HR &amp; Communications Officer for the business unit responsible for New Business Development; Innovation Accelerator responsible for developing innovative solutions to help solve the unique business challenges and barriers faced by new businesses multifunctionally.</p><p><b>What You’ll Learn:</b></p><ul><li>How to develop future-ready leaders at every level</li><li>The power of “Think Like a GM” program at P&amp;G</li><li>Career growth strategies: passion projects vs traditional paths</li><li>Why great managers are the key to retention</li><li>Leading innovation and capability building in large organizations</li><li>Marathon mindset for long-term career success</li></ul><p><b>Timestamps:</b></p><p>00:00 – Welcome to Episode 6</p><p>01:16 – Introducing Naazli Sado, VP New Business at P&amp;G Ventures</p><p>02:39 – Naazli’s Career Journey &amp; Bold Moves</p><p>04:35 – Building P&amp;G Ventures &amp; Best of Both Worlds Approach</p><p>07:12 – Think Like a GM: Developing Business Leaders at Every Level</p><p>09:59 – Career Development &amp; Retention Strategies</p><p>11:34 – The Importance of Great Managers</p><p>14:05 – Leadership in the Age of AI &amp; Rapid Change</p><p>17:00 – Marathon Mindset vs Sprint in Career Growth</p><p>20:59 – Advice for Aspiring Leaders &amp; Future-Ready Teams</p><p><br /></p><p>-------------------------------------------------------------------------------------</p><p>This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at <a rel="noopener noreferrer nofollow" href="http://www.customerxsuccess.com" target="_blank">www.customerxsuccess.com</a></p><p><br /></p><p>#FutureReadyLeaders #LeadershipDevelopment #PGVentures #CareerGrowth #ThinkLikeAGM #WomenInLeadership #TalentDevelopment #Innovation #BusinessOfSuccess #LeadershipLessons</p><p><br /></p>no00:28:05110Ep 10 - Building Future Ready Leaders at P&G: Career Growth and Innovation with Naazli Sadofull<![CDATA[Ep - 9 Culture is a Full Time Job: Intentional Employee Experience & Leadership with Molly Whybrow]]>Culture doesn’t happen by accident, it must be treated as a full-time priority.

In Episode 9 of The Business of Success, Parul Bhandari sits down with Molly Whybrow, Senior Director of Talent & Culture at VelocityEHS, to explore what it really takes to build and maintain a thriving workplace culture.

Molly shares practical insights from scaling culture in a fast growing tech company from moving beyond ping pong tables and beer taps to creating intentional programs that drive real engagement and retention. Learn how to design employee experiences that evolve with your organization, the power of feedback loops, why great managers are the biggest retention tool, and how to build inclusive, remote-first cultures that actually work.

Whether you’re a founder, HR leader, or people manager, this episode will change how you think about culture not as a nice to have, but as a strategic full time responsibility.

Guest:

Molly Whybrow Senior Director of Talent and Culture, VelocityEHS
https://www.ehs.com/

What You’ll Learn:

  • Why culture must be treated as a full-time job, not a side project
  • How to build intentional employee experience at every stage of company growth
  • Practical ways to improve retention through culture and great management
  • The power of employee feedback, affinity groups, and remote-first design
  • How to evolve culture as your company matures
  • Leadership strategies for creating inclusive and engaging workplaces

Timestamps:

00:00 – Welcome to Episode 9

01:09 – Introducing Molly Whybrow, Senior Director of Talent & Culture at VelocityEHS

02:15 – Culture as a Full-Time Job vs Side Project

04:19 – Differences Between Intentional vs Accidental Culture

06:08 – Simple Building Blocks for Early-Stage Companies

09:04 – How Culture Evolves with Company Maturity

13:11 – Cultural Add vs Cultural Fit in Hiring

15:17 – Retention Strategies & The Cost of Poor Culture

18:25 – Employee Feedback, Surveys & Actioning Insights

22:27 – DEI Practices & Inclusive Culture Building

26:45 – AI’s Impact on Talent & Culture

29:32 – Final Thoughts & Key Takeaways


—-----------------------------------------------------------



Level up your business with Fathom AI:


I use Fathom AI to streamline meeting workflows and improve content production. My work includes recording and transcribing meetings, extracting key insights, and converting discussions into structured summaries and actionable notes. 


https://fathom.partnerlinks.io/ivwwc3e8ss9s

 —-----------------------------------------------------------------


This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at www.customerxsuccess.com

#CultureIsAFullTimeJob #EmployeeExperience #IntentionalCulture #CompanyCulture #EmployeeRetention #LeadershipDevelopment #WorkplaceCulture #TalentAndCulture #HRLeadership #RemoteFirst #DEI #BusinessOfSuccess

]]>88378bac-e4a8-43ba-a54c-82d6c944446fThu, 14 May 2026 11:00:00 GMT<p><b>Culture doesn’t happen by accident, it must be treated as a full-time priority.</b></p><p></p><p><b>In Episode 9 of The Business of Success, Parul Bhandari sits down with Molly Whybrow, Senior Director of Talent &amp; Culture at VelocityEHS, to explore what it really takes to build and maintain a thriving workplace culture.</b></p><p></p><p><b>Molly shares practical insights from scaling culture in a fast growing tech company from moving beyond ping pong tables and beer taps to creating intentional programs that drive real engagement and retention. Learn how to design employee experiences that evolve with your organization, the power of feedback loops, why great managers are the biggest retention tool, and how to build inclusive, remote-first cultures that actually work.</b></p><p></p><p><b>Whether you’re a founder, HR leader, or people manager, this episode will change how you think about culture not as a nice to have, but as a strategic full time responsibility.</b></p><p></p><p><b>Guest:</b></p><p><b>Molly Whybrow Senior Director of Talent and Culture, VelocityEHS<br /></b><a rel="noopener noreferrer nofollow" href="https://www.ehs.com/" target="_blank"><b>https://www.ehs.com/</b></a></p><p></p><p><b>What You’ll Learn:</b></p><ul><li><b>Why culture must be treated as a full-time job, not a side project</b></li><li><b>How to build intentional employee experience at every stage of company growth</b></li><li><b>Practical ways to improve retention through culture and great management</b></li><li><b>The power of employee feedback, affinity groups, and remote-first design</b></li><li><b>How to evolve culture as your company matures</b></li><li><b>Leadership strategies for creating inclusive and engaging workplaces</b><p></p></li></ul><p><b>Timestamps:</b></p><p><b>00:00 – Welcome to Episode 9</b></p><p><b>01:09 – Introducing Molly Whybrow, Senior Director of Talent &amp; Culture at VelocityEHS</b></p><p><b>02:15 – Culture as a Full-Time Job vs Side Project</b></p><p><b>04:19 – Differences Between Intentional vs Accidental Culture</b></p><p><b>06:08 – Simple Building Blocks for Early-Stage Companies</b></p><p><b>09:04 – How Culture Evolves with Company Maturity</b></p><p><b>13:11 – Cultural Add vs Cultural Fit in Hiring</b></p><p><b>15:17 – Retention Strategies &amp; The Cost of Poor Culture</b></p><p><b>18:25 – Employee Feedback, Surveys &amp; Actioning Insights</b></p><p><b>22:27 – DEI Practices &amp; Inclusive Culture Building</b></p><p><b>26:45 – AI’s Impact on Talent &amp; Culture</b></p><p><b>29:32 – Final Thoughts &amp; Key Takeaways</b></p><p><br /></p><p><b>—-----------------------------------------------------------</b></p><p><br /><br /></p><p><b><i>Level up your business with Fathom AI:</i></b></p><p><br /></p><p><b>I use Fathom AI to streamline meeting workflows and improve content production. My work includes recording and transcribing meetings, extracting key insights, and converting discussions into structured summaries and actionable notes. </b></p><p><br /></p><p><a rel="noopener noreferrer nofollow" href="https://fathom.partnerlinks.io/ivwwc3e8ss9s" target="_blank"><b>https://fathom.partnerlinks.io/ivwwc3e8ss9s<br /><br /></b></a><b> —-----------------------------------------------------------------</b></p><p><br /></p><p><b>This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at </b><a rel="noopener noreferrer nofollow" href="http://www.customerxsuccess.com" target="_blank"><b>www.customerxsuccess.com</b></a></p><p></p><p><b>#CultureIsAFullTimeJob #EmployeeExperience #IntentionalCulture #CompanyCulture #EmployeeRetention #LeadershipDevelopment #WorkplaceCulture #TalentAndCulture #HRLeadership #RemoteFirst #DEI #BusinessOfSuccess</b></p><p></p>no00:27:2719Ep - 9 Culture is a Full Time Job: Intentional Employee Experience & Leadership with Molly Whybrowfull<![CDATA[Ep. 8 - Marketing for the Long Game | What Actually Drives Revenue Growth With Alan Gonsenhauser ]]>In this episode of The Business of Success, we sit down with Alan Gonsenhauser, a 7x Chief Marketing Officer and expert in customer growth strategy, to uncover why most companies are focused on the wrong thing chasing sales instead of building sustainable revenue.

If your business is struggling with churn, poor customer retention, or inconsistent growth, this conversation will completely change how you think about marketing, sales, and customer success.

Alan breaks down the real drivers of long-term revenue, including ideal customer profiles (ICP), net revenue retention (NRR), customer experience, and how top companies align marketing, sales, and finance to scale effectively.

About Alan:

Alan Gonsenhauser, CEO of DemandRevenue, LLC., is an 11-times CMO, and 3-times P&L GM experience in marketing, sales, finance, and operations. He’s a CMO Coach & Mentor, Interim / Fractional CMO, and GTM Advisor for Private Equity portfolio companies.

At Forrester (previously SiriusDecisions), and afterwords he mentored 150+ CMOs and marketing leaders to become indispensable to their organizations.

Since 2021 at Demand Revenue, Alan has been a CMO Coach and Interim CMO at 10+ private equity portfolio companies, focusing on infrastructure driving value creation and customer-led growth with hundreds of models and frameworks to scale GTM alignment and intelligent growth. Recently, Alan also became a GTM Partners certified advisor.

Alan has presented at multiple industry conferences and global kickoff meetings and is a frequent podcast guest: https://www.demandrevenue.com/podcasts/

Website-  www.demandrevenue.com

Social Media - https://www.linkedin.com/in/alangonsenhauser/

—---------------------------------------------------------

Whether you're a startup founder, marketer, or business leader, this episode will help you understand:

  • Why chasing sales is hurting your growth
  • How to identify and target the right customers (ICP)
  • The truth about churn and customer retention
  • How to build a customer-first growth strategy
  • Why most companies fail at customer success
  • How to turn customers into your best salespeople

⏱️ TIMESTAMPS

00:00 – Intro & Guest Introduction
01:00 – Alan’s Journey: From Finance to 7x CMO
03:45 – What is a “Customer Capitalist”?
06:00 – Why Revenue is a Lagging Indicator
07:45 – The Real Problem with Chasing Sales
09:00 – Startup Phases: Problem-Market Fit vs Product-Market Fit
10:35 – How to Define Your Ideal Customer Profile (ICP)
14:00 – Biggest Mistakes Companies Make with ICP
16:00 – Sales Incentives & Wrong Behavior
17:30 – Net Promoter Score (NPS) — Truth vs Myth
20:00 – Red Flags: When Your Business Is Doing It Wrong
22:30 – Why Customer Experience Starts BEFORE Sales
23:45 – Turning Customers into Advocates
26:00 – Why Negative Feedback is Gold
29:00 – How to Align Teams for Growth
31:00 – AI, Hiring & Future of Marketing Teams
34:00 – Final Advice for Startups & Leaders

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at www.customerxsuccess.com

]]>9c906808-835f-4201-8de4-1278f6a48d77Thu, 30 Apr 2026 11:00:00 GMT<p>In this episode of <i>The Business of Success</i>, we sit down with Alan Gonsenhauser, a 7x Chief Marketing Officer and expert in customer growth strategy, to uncover why most companies are focused on the wrong thing chasing sales instead of building sustainable revenue.</p><p></p><p>If your business is struggling with churn, poor customer retention, or inconsistent growth, this conversation will completely change how you think about marketing, sales, and customer success.</p><p></p><p>Alan breaks down the real drivers of long-term revenue, including ideal customer profiles (ICP), net revenue retention (NRR), customer experience, and how top companies align marketing, sales, and finance to scale effectively.</p><p></p><p><b>About Alan:</b></p><p></p><p>Alan Gonsenhauser, CEO of DemandRevenue, LLC., is an 11-times CMO, and 3-times P&amp;L GM experience in marketing, sales, finance, and operations. He’s a CMO Coach &amp; Mentor, Interim / Fractional CMO, and GTM Advisor for Private Equity portfolio companies.</p><h1>At Forrester (previously SiriusDecisions), and afterwords he mentored 150+ CMOs and marketing leaders to become indispensable to their organizations.</h1><h1>Since 2021 at Demand Revenue, Alan has been a CMO Coach and Interim CMO at 10+ private equity portfolio companies, focusing on infrastructure driving value creation and customer-led growth with hundreds of models and frameworks to scale GTM alignment and intelligent growth. Recently, Alan also became a GTM Partners certified advisor.</h1><h1>Alan has presented at multiple industry conferences and global kickoff meetings and is a frequent podcast guest: <a rel="noopener noreferrer nofollow" href="https://www.demandrevenue.com/podcasts/" target="_blank">https://www.demandrevenue.com/podcasts/</a></h1><p>Website-  <a rel="noopener noreferrer nofollow" href="http://www.demandrevenue.com" target="_blank">www.demandrevenue.com</a></p><p>Social Media - <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/alangonsenhauser/" target="_blank">https://www.linkedin.com/in/alangonsenhauser/</a></p><p>—---------------------------------------------------------</p><p>Whether you're a startup founder, marketer, or business leader, this episode will help you understand:</p><ul><li>Why chasing sales is hurting your growth</li><li>How to identify and target the right customers (ICP)</li><li>The truth about churn and customer retention</li><li>How to build a customer-first growth strategy</li><li>Why most companies fail at customer success</li><li>How to turn customers into your best salespeople</li></ul><p></p><hr /><p></p><h2>⏱️ TIMESTAMPS</h2><p>00:00 – Intro &amp; Guest Introduction<br />01:00 – Alan’s Journey: From Finance to 7x CMO<br />03:45 – What is a “Customer Capitalist”?<br />06:00 – Why Revenue is a Lagging Indicator<br />07:45 – The Real Problem with Chasing Sales<br />09:00 – Startup Phases: Problem-Market Fit vs Product-Market Fit<br />10:35 – How to Define Your Ideal Customer Profile (ICP)<br />14:00 – Biggest Mistakes Companies Make with ICP<br />16:00 – Sales Incentives &amp; Wrong Behavior<br />17:30 – Net Promoter Score (NPS) — Truth vs Myth<br />20:00 – Red Flags: When Your Business Is Doing It Wrong<br />22:30 – Why Customer Experience Starts BEFORE Sales<br />23:45 – Turning Customers into Advocates<br />26:00 – Why Negative Feedback is Gold<br />29:00 – How to Align Teams for Growth<br />31:00 – AI, Hiring &amp; Future of Marketing Teams<br />34:00 – Final Advice for Startups &amp; Leaders<br /></p><p>- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -</p><p></p><p>This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at <a rel="noopener noreferrer nofollow" href="http://www.customerxsuccess.com" target="_blank">www.customerxsuccess.com</a></p>no00:32:3818Ep. 8 - Marketing for the Long Game | What Actually Drives Revenue Growth With Alan Gonsenhauser full<![CDATA[Ep. 7 - Elder Care Conundrum: How Dr. Pooja Patel is Preparing for Employee Caregivers]]>The Caregiving Conundrum most companies and families ignore until it’s too late. Dr. Pooja Patel, double board-certified occupational therapist and gerontologist, exposes the hidden crisis of elder care and how working professionals (especially women) are left unprepared.

In this powerful episode of Business of Success with Parul Bhandari, Dr. Pooja Patel (founder of Aging Together) reveals:

  • Why workplaces treat elder care as a “nice to have” while parenting gets full support
  • The shocking FMLA truth: It doesn’t cover in laws a wake up call for South Asian families
  • Why daughters and daughters in law carry most of the elder care burden
  • How caregiving starts quietly and escalates into crisis without proactive planning
  • Practical solutions: Proactive care planning workbook, emergency & end of life discussions, aging in place
  • What employers can actually do flexible work, caregiver support, and retention strategies
  • The coming demographic crisis: Baby boomers + working Gen X/Millennials = massive impact on economy and families

If you’re a working daughter, son, manager, or business leader - this conversation will change how you think about family responsibility, employee support, and long term planning.

👉 Visit Aging Together: https://aging-together.com

👉 Book by Dr. Pooja Patel: You Don’t Know When the Bridge Is Coming: A Roadmap for

Timestamps:

00:00 – The Caregiving Conundrum Intro

02:35 – Dr. Pooja’s Journey & Why Proactive Care Matters

05:16 – Elder Care Support in the Workplace (Almost Nothing)

08:09 – FMLA Limitations & In Laws Reality Check

11:27 – Proactive Care Planning Workbook Explained

15:38 – Heavy Burden on Women & South Asian Families

24:33 – Flexible Work Ideas for Employee Caregivers

30:44 – The Looming Elder Care Crisis & Call to Action

#CaregivingConundrum #ElderCare #DrPoojaPatel #AgingTogether #SouthAsianCaregiving #WomenCaregivers #EmployeeCaregivers #CaregiverBurnout #ProactiveAging #BusinessOfSuccess #FamilyCaregiving

—--

This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at www.customerxsuccess.com

]]>9de677b2-167d-4b86-90d4-a7f9a3fc7771Thu, 16 Apr 2026 11:00:00 GMT<p>The Caregiving Conundrum most companies and families ignore until it’s too late. Dr. Pooja Patel, double board-certified occupational therapist and gerontologist, exposes the hidden crisis of elder care and how working professionals (especially women) are left unprepared.</p><p>In this powerful episode of Business of Success with Parul Bhandari, Dr. Pooja Patel (founder of Aging Together) reveals:</p><ul><li>Why workplaces treat elder care as a “nice to have” while parenting gets full support</li><li>The shocking FMLA truth: It doesn’t cover in laws a wake up call for South Asian families</li><li>Why daughters and daughters in law carry most of the elder care burden</li><li>How caregiving starts quietly and escalates into crisis without proactive planning</li><li>Practical solutions: Proactive care planning workbook, emergency &amp; end of life discussions, aging in place</li><li>What employers can actually do flexible work, caregiver support, and retention strategies</li><li>The coming demographic crisis: Baby boomers + working Gen X/Millennials = massive impact on economy and families</li></ul><p>If you’re a working daughter, son, manager, or business leader - this conversation will change how you think about family responsibility, employee support, and long term planning.</p><p></p><p>👉 Visit Aging Together:<a rel="noopener noreferrer nofollow" href="https://aging-together.com" target="_blank"> https://aging-together.com</a></p><p>👉 Book by Dr. Pooja Patel: <a rel="noopener noreferrer nofollow" href="https://www.amazon.com/dp/1968247033" target="_blank"><i>You Don’t Know When the Bridge Is Coming: A Roadmap for</i></a></p><p></p><p><b>Timestamps:</b></p><p>00:00 – The Caregiving Conundrum Intro</p><p>02:35 – Dr. Pooja’s Journey &amp; Why Proactive Care Matters</p><p>05:16 – Elder Care Support in the Workplace (Almost Nothing)</p><p>08:09 – FMLA Limitations &amp; In Laws Reality Check</p><p>11:27 – Proactive Care Planning Workbook Explained</p><p>15:38 – Heavy Burden on Women &amp; South Asian Families</p><p>24:33 – Flexible Work Ideas for Employee Caregivers</p><p>30:44 – The Looming Elder Care Crisis &amp; Call to Action</p><p></p><p>#CaregivingConundrum #ElderCare #DrPoojaPatel #AgingTogether #SouthAsianCaregiving #WomenCaregivers #EmployeeCaregivers #CaregiverBurnout #ProactiveAging #BusinessOfSuccess #FamilyCaregiving</p><p>—--</p><p>This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at <a rel="noopener noreferrer nofollow" href="http://www.customerxsuccess.com" target="_blank">www.customerxsuccess.com</a></p>no00:35:4117Ep. 7 - Elder Care Conundrum: How Dr. Pooja Patel is Preparing for Employee Caregiversfull<![CDATA[Special Ep. 6 - A review of the past 5 episodes to build better businesses - with Parul Bhandari]]>The perfect recap, TLDR episode to help you get caught up!

This episode celebrates the milestone of launching five episodes of the Business of Success, reviews the episodes we have had and learnings, and provides a preview of the episodes covered.

Takeaways:

  • It delves into empowering women in the workplace,
  • Designing for employee and customer experiences,
  • Addressing burnout and workforce productivity,
  • Transitioning from leadership to individual contributor roles, and
  • Effective communication and value delivery for leaders.

The Business of Success if sponsored by CustomerXSuccess, a customer experience consultancy to drive better journeys and organic growth. Visit out website for more information.

#customerexperience #employeeexperience #leadership #burnout #womenatwork #timemanagement

]]>8f092c1d-ecb9-4a31-b7c8-f9d8e2dbd5caThu, 02 Apr 2026 12:00:00 GMT<p>The perfect recap, TLDR episode to help you get caught up!</p><p>This episode celebrates the milestone of launching five episodes of the Business of Success, reviews the episodes we have had and learnings, and provides a preview of the episodes covered.</p><p></p><p>Takeaways:</p><ul><li>It delves into empowering women in the workplace,</li><li>Designing for employee and customer experiences,</li><li>Addressing burnout and workforce productivity,</li><li>Transitioning from leadership to individual contributor roles, and</li><li>Effective communication and value delivery for leaders.</li></ul><p></p><hr /><p>The Business of Success if sponsored by <a rel="noopener noreferrer nofollow" href="www.customerxsuccess.com" target="_blank">CustomerXSuccess</a>, a customer experience consultancy to drive better journeys and organic growth. Visit out website for more information.</p><p></p><p>#customerexperience #employeeexperience #leadership #burnout #womenatwork #timemanagement</p>no00:09:3816Special Ep. 6 - A review of the past 5 episodes to build better businesses - with Parul Bhandarifull<![CDATA[Ep 5. - A Leader's Time is Valuable, Here's How to Optimize it with Andrea Bumstead]]>In this conversation with Andrea Bumstead of CS Impact, Parul delves into the world of #customersuccess leadership, emphasizing value-driven conversations, and Andrea's unique take on how to maximize them - through the 15-Minute QBR tool. This tool has changed how teams can drive value for their customers, and actually connect on what matters.

They further discuss impact of #AI on #value proposition expectations, and the importance of closing the financial literacy gap for leaders. The discussion highlights the need for leaders to speak the language of their customers and understand financial literacy to effectively communicate and drive business growth.

Takeaways

  • Value-driven conversations
  • Leadership language
  • Financial literacy

About Andrea Bumstead and CS Impact:

Andrea is the Founder and CEO of CS Impact, a consultancy providing fractional leadership and strategic advisory services to B2B SaaS companies with $50M–$150M in ARR. Known for turning Customer Success into a revenue engine, Andrea has helped growth-stage companies generate millions in incremental revenue through outcomes-driven retention and expansion strategies.

An award winning thought leader in the CS space, Andrea is the creator of the 15-Minute QBR, a viral framework celebrated for its practical, executive-ready approach to customer alignment. 

Thought Leadership:

https://csimpact.substack.com/

LinkedIn:

https://www.linkedin.com/in/andreabumstead

Instagram:

https://www.instagram.com/customersuccessimpact/

**Link to the 15-min QBR by Andrea

The Business of Success is sponsored by CustomerXSuccess-  a Customer Experience consultancy. We help companies define their customer journeys, drive value creation and retention, and realize sustainable organic growth. 

]]>c33d93bc-a4ff-46e3-91cc-84011d32ad1dThu, 19 Mar 2026 10:00:00 GMT<p>In this conversation with Andrea Bumstead of CS Impact, Parul delves into the world of #customersuccess leadership, emphasizing value-driven conversations, and Andrea's unique take on how to maximize them - through the 15-Minute QBR tool. This tool has changed how teams can drive value for their customers, and actually connect on what matters.</p><p></p><p>They further discuss impact of #AI on #value proposition expectations, and the importance of closing the financial literacy gap for leaders. The discussion highlights the need for leaders to speak the language of their customers and understand financial literacy to effectively communicate and drive business growth.</p><p></p><p>Takeaways</p><ul><li>Value-driven conversations</li><li>Leadership language</li><li>Financial literacy<p></p></li></ul><hr /><p><b>About Andrea Bumstead and CS Impact:</b></p><p></p><p>Andrea is the Founder and CEO of CS Impact, a consultancy providing fractional leadership and strategic advisory services to B2B SaaS companies with $50M–$150M in ARR. Known for turning Customer Success into a revenue engine, Andrea has helped growth-stage companies generate millions in incremental revenue through outcomes-driven retention and expansion strategies.</p><p></p><p>An award winning thought leader in the CS space, Andrea is the creator of the 15-Minute QBR, a viral framework celebrated for its practical, executive-ready approach to customer alignment. </p><p></p><p>Thought Leadership:</p><p><a rel="noopener noreferrer nofollow" href="https://csimpact.substack.com/" target="_blank">https://csimpact.substack.com/</a></p><p>LinkedIn:</p><p><a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/andreabumstead" target="_blank">https://www.linkedin.com/in/andreabumstead</a></p><p>Instagram:</p><p><a rel="noopener noreferrer nofollow" href="https://www.instagram.com/customersuccessimpact/" target="_blank">https://www.instagram.com/customersuccessimpact/</a></p><p></p><p>**Link to the <a rel="noopener noreferrer nofollow" href="https://docs.google.com/presentation/d/1VhBGaE274EFMX5QK72PNA24lVV_yU2T75fNXfxXBMbU/edit?slide=id.g33a34c31e40_0_891#slide=id.g33a34c31e40_0_891" target="_blank">15-min QBR</a> by Andrea</p><hr /><p>The Business of Success is sponsored by <a rel="noopener noreferrer nofollow" href="www.customerxsuccess.com" target="_blank">CustomerXSuccess</a>-  a Customer Experience consultancy. We help companies define their customer journeys, drive value creation and retention, and realize sustainable organic growth. </p>no00:32:5515Ep 5. - A Leader's Time is Valuable, Here's How to Optimize it with Andrea Bumsteadfull<![CDATA[Ep. 4 - The Unexpected Value In Experience: Could your Next Hire be a Former Leader? with Mike Lemon]]>What if your next Individual Contributor (IC) was a former leader? Think of the richness that could bring to your team and your customers?

In this episode, Parul talks to Mike Lemon about the challenged, hiring process for experienced hires, preparing for interviews, and overcoming objections. Additionally, it discusses the adaptation of experienced hires in the workplace, value realization, strategic customer success, measuring value, the role of AI, driving business outcomes, and success metrics.

Takeaways

  • How interviewees can prepare
  • Value in experience
  • Navigating career transitions
  • How Managers can prepare

Mike Lemon is an enterprise leader brought in when high-value relationships are exposed, growth has stalled, or organizations need clarity at the intersection of customer value and commercial performance. He specializes in stabilizing complex global portfolios, rebuilding executive trust, and aligning cross-functional leaders around measurable revenue outcomes.

Connect with Mike on LinkedIn: https://www.linkedin.com/in/michaelklemon/


Read his article: https://medium.com/@michaelklemon/the-untapped-superpower-4d48cd476948?source=social.linkedin

Read Parul's article: https://www.inc.com/parul-bhandari/what-to-know-about-the-great-downshift/91265991

The Business of Success is sponsored by CustomerXSuccess-  a Customer Experience and Customer Success-focused consultancy. We help companies define their customer journeys, drive value creation and retention, and realize organic growth.  Learn more at: www.customerxsuccess.com

#experiencedleaders #experiencedhires #hiringtrends #buildingbetter #businessofsuccess

]]>c97f62ec-24cb-423b-8822-acff4f5dbfa3Thu, 12 Mar 2026 10:00:00 GMT<p>What if your next Individual Contributor (IC) was a former leader? Think of the richness that could bring to your team and your customers?</p><p></p><p>In this episode, Parul talks to Mike Lemon about the challenged, hiring process for experienced hires, preparing for interviews, and overcoming objections. Additionally, it discusses the adaptation of experienced hires in the workplace, value realization, strategic customer success, measuring value, the role of AI, driving business outcomes, and success metrics.</p><p></p><p>Takeaways</p><ul><li>How interviewees can prepare</li><li>Value in experience</li><li>Navigating career transitions</li><li>How Managers can prepare</li></ul><p></p><hr /><p>Mike Lemon is an enterprise leader brought in when high-value relationships are exposed, growth has stalled, or organizations need clarity at the intersection of customer value and commercial performance. He specializes in stabilizing complex global portfolios, rebuilding executive trust, and aligning cross-functional leaders around measurable revenue outcomes.</p><p></p><p>Connect with Mike on LinkedIn: <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/michaelklemon/" target="_blank">https://www.linkedin.com/in/michaelklemon/</a></p><p><br />Read his article: <a rel="noopener noreferrer nofollow" href="https://medium.com/@michaelklemon/the-untapped-superpower-4d48cd476948?source=social.linkedin" target="_blank">https://medium.com/@michaelklemon/the-untapped-superpower-4d48cd476948?source=social.linkedin</a></p><p></p><p>Read Parul's article: <a rel="noopener noreferrer nofollow" href="https://www.inc.com/parul-bhandari/what-to-know-about-the-great-downshift/91265991" target="_blank">https://www.inc.com/parul-bhandari/what-to-know-about-the-great-downshift/91265991</a></p><hr /><p>The Business of Success is sponsored by CustomerXSuccess-  a Customer Experience and Customer Success-focused consultancy. We help companies define their customer journeys, drive value creation and retention, and realize organic growth.  Learn more at: <a rel="noopener noreferrer nofollow" href="http://www.customerxsuccess.com" target="_blank">www.customerxsuccess.com</a></p><p></p><hr /><p>#experiencedleaders #experiencedhires #hiringtrends #buildingbetter #businessofsuccess</p><p></p>no00:30:1714Ep. 4 - The Unexpected Value In Experience: Could your Next Hire be a Former Leader? with Mike Lemonfull<![CDATA[Ep. 3 - Tackle the triggers which burnout leaders and burn your growth - with Princess Castleberry]]>In this conversation with speaker and leadership coach, Princess Castleberry, Parul dives into her career, her new book The Truth is in the TriggerTM, and how leaders can drive growth through reducing their own burnout. The conversation also delves into self-awareness and empowerment for all levels of employees, as well as an important trigger mapping exercise (on Princess's website).

Takeaways

  • Empowering burnt-out leaders with tools for self-awareness and recovery is crucial for sustainable growth and decision quality.
  • Frameworks in the book like Live, Lead and Build LeverageTM are useful for any stage of life or goal achievement.
  • Toxic driveTM and sinking egoTM are behaviors that impede success and decision-making quality, often rooted in insecurity and validation-seeking.
  • Trigger mapping exercise helps individuals connect their behaviors to personal, global, and professional environment triggers.

#burnout #leadership

About Princess:

Princess Castleberry is the CEO of Castleberry Global, and author of The Truth is in the TriggerTM. Learn more about Princess and her work at:

https://www.princesscastleberry.com/

This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at www.customerxsuccess.com

]]>68b8c704-7d2b-48c2-97c5-2b8c4db3d26bThu, 05 Mar 2026 11:00:00 GMT<p>In this conversation with speaker and leadership coach, Princess Castleberry, Parul dives into her career, her new book The Truth is in the TriggerTM, and how leaders can drive growth through reducing their own burnout. The conversation also delves into self-awareness and empowerment for all levels of employees, as well as an important trigger mapping exercise (on Princess's website).</p><p></p><p>Takeaways</p><ul><li>Empowering burnt-out leaders with tools for self-awareness and recovery is crucial for sustainable growth and decision quality.</li><li>Frameworks in the book like Live, Lead and Build LeverageTM are useful for any stage of life or goal achievement.</li><li>Toxic driveTM and sinking egoTM are behaviors that impede success and decision-making quality, often rooted in insecurity and validation-seeking.</li><li>Trigger mapping exercise helps individuals connect their behaviors to personal, global, and professional environment triggers.</li></ul><p>#burnout #leadership</p><p></p><p><b>About Princess:</b></p><p>Princess Castleberry is the CEO of Castleberry Global, and author of <a rel="noopener noreferrer nofollow" href="https://www.amazon.com/Truth-Trigger-Triggers-Driving-Burnout/dp/B0FX3K5V54" target="_blank">The Truth is in the Trigger</a>TM. Learn more about Princess and her work at:</p><p><a rel="noopener noreferrer nofollow" href="https://www.princesscastleberry.com/" target="_blank">https://www.princesscastleberry.com/</a></p><p></p><hr /><p>This podcast is sponsored by <a rel="noopener noreferrer nofollow" href="www.customerxsuccess.com" target="_blank">CustomerXSuccess</a>, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at <a rel="noopener noreferrer nofollow" href="http://www.customerxsuccess.com" target="_blank"><b>www.customerxsuccess.com</b></a></p>no00:35:3913Ep. 3 - Tackle the triggers which burnout leaders and burn your growth - with Princess Castleberryfull<![CDATA[Ep. 2 - The Success Multiplier - Investing in Employee and Customer Experience to Drive Growth ]]>In this episode, Parul explores the impact of investing in employee and customer success on sustainable business growth. It emphasizes the importance of employee and customer experience, retention, and the revenue bow tie concept - how growth is not just measured till the point of sale. Parul highlights the significance of advocacy and the success flywheel in building a sustainable business.

Takeaways

  • Investing in employee and customer success drives sustainable business growth.
  • Advocacy and the success flywheel are key components of building a sustainable business.

Resources for this episode:

  • Revenue Bowtie - https://www.inc.com/parul-bhandari/grow-your-business-using-principles-from-revenue-bowtie.html
  • FREE Customer Value Assessment - https://share.hsforms.com/15b0bX2JxTtC-TONTn8lJRgqupmi

    The Business of Success is Sponsored by CustomerXSuccess, building business success with a focus on customer success. Inquire on working with us at www.customerxsuccess.com.

]]>67243fd4-b90b-4406-8afa-a53a3adfc20cTue, 24 Feb 2026 17:09:40 GMT<p>In this episode, Parul explores the impact of investing in employee and customer success on sustainable business growth. It emphasizes the importance of employee and customer experience, retention, and the revenue bow tie concept - how growth is not just measured till the point of sale. Parul highlights the significance of advocacy and the success flywheel in building a sustainable business.</p><p></p><p>Takeaways</p><ul><li>Investing in employee and customer success drives sustainable business growth.</li><li>Advocacy and the success flywheel are key components of building a sustainable business.</li></ul><p></p><p>Resources for this episode:</p><ul><li>Revenue Bowtie - https://www.inc.com/parul-bhandari/grow-your-business-using-principles-from-revenue-bowtie.html</li><li>FREE Customer Value Assessment - <a rel="noopener noreferrer nofollow" href="https://share.hsforms.com/15b0bX2JxTtC-TONTn8lJRgqupmi" target="_blank">https://share.hsforms.com/15b0bX2JxTtC-TONTn8lJRgqupmi</a><p></p><hr /><p>The Business of Success is Sponsored by CustomerXSuccess, building business success with a focus on customer success. Inquire on working with us at www.customerxsuccess.com.</p></li></ul>no00:15:5912Ep. 2 - The Success Multiplier - Investing in Employee and Customer Experience to Drive Growth full<![CDATA[Ep. 1 - The New Rules of Women's Work - with Priya Bathija (Nyoo Health)]]>Kicking off the inaugural conversation for The Business of Success with Priya Bathija, CEO of Nyoo Health, who is focused on making the world a better place for women at work.

This conversation explores the challenges faced by women in the workplace, including career specialization, workplace dynamics, and the impact of menopause. It also discusses the need for women-friendly workplaces, supportive work environments, and predicts positive changes for women in the future.

Takeaways

  • Women in the workplace face challenges related to leadership, family building, and menopause.
  • Employers can support women in the workplace through policies, benefits, and cultural changes.
  • Small shifts in policy and benefits are expected to continue, leading to positive changes for women in the workplace.

Follow Priya and her work at: www.nyoohealth.com.

This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at www.customerxsuccess.com

]]>c2b98b25-5aa5-471f-aa86-9481d5384a97Thu, 29 Jan 2026 19:29:34 GMT<p>Kicking off the inaugural conversation for The Business of Success with Priya Bathija, CEO of Nyoo Health, who is focused on making the world a better place for women at work.</p><p></p><p>This conversation explores the challenges faced by women in the workplace, including career specialization, workplace dynamics, and the impact of menopause. It also discusses the need for women-friendly workplaces, supportive work environments, and predicts positive changes for women in the future.</p><p></p><p>Takeaways</p><ul><li>Women in the workplace face challenges related to leadership, family building, and menopause.</li><li>Employers can support women in the workplace through policies, benefits, and cultural changes.</li><li>Small shifts in policy and benefits are expected to continue, leading to positive changes for women in the workplace.</li></ul><p></p><p>Follow Priya and her work at: <a rel="noopener noreferrer nofollow" href="http://www.nyoohealth.com" target="_blank">www.nyoohealth.com</a>.</p><hr /><p>This podcast is sponsored by CustomerXSuccess, a consultancy which helps drive Company Growth through a focus on Customer Success. Follow along at <a rel="noopener noreferrer nofollow" href="http://www.customerxsuccess.com" target="_blank">www.customerxsuccess.com</a></p>no00:34:4311Ep. 1 - The New Rules of Women's Work - with Priya Bathija (Nyoo Health)full<![CDATA[Introducing - The Business of Success]]>Introducing The Business of Success, a podcast for people who are building better brands and businesses from the inside out.

Your host is Parul Bhandari, an award-winning author and Customer Success leader who is passionate about helping drive better business and success through talent, customers, community and culture.

Subscribe and follow along.

The Business of Success is sponsored by CustomerXSuccess. www.customerxsuccess.com

]]>1b7fc2c1-8706-4faf-a914-7ec291bb3e22Wed, 28 Jan 2026 17:24:03 GMT<p>Introducing The Business of Success, a podcast for people who are building better brands and businesses from the inside out.</p><p></p><p>Your host is Parul Bhandari, an award-winning author and Customer Success leader who is passionate about helping drive better business and success through talent, customers, community and culture.</p><p></p><p>Subscribe and follow along.</p><p></p><p>The Business of Success is sponsored by CustomerXSuccess. <a rel="noopener noreferrer nofollow" href="http://www.customerxsuccess.com" target="_blank">www.customerxsuccess.com</a></p>no00:04:321Introducing - The Business of Successfull