<![CDATA[Beyond The Glass]]>Beyond the Glass: The Window Cleaning Podcast

Ever wonder what it actually takes to build a business from a bucket and a squeegee?

Welcome to Beyond the Glass, the podcast where we pull back the curtain on the window cleaning industry. Hosted by the team behind the @crystalcleanwindows YouTube channel, this show is for the entrepreneurs, the grinders, and the service pros who know that there is a lot more to this job than just clearing streaks.

Why Listen?

Running a window cleaning business isn't just about the glass—it’s about the growth. Whether you’re a solo operator looking to scale or a seasoned veteran refining your craft, we’re here to talk shop. From technical gear reviews and cleaning hacks to the "unseen" side of the business—marketing, customer psychology, and the highs and lows of being your own boss—we cover it all.

Join the Community

Window cleaning can be a lonely gig, but it doesn't have to be. We’re building a community of pros dedicated to raising the standard of the industry.

Watch & Listen: Subscribe to us here on YouTube for the full video experience, or take us with you on the job site via Apple Podcasts.

"Crystal Clean Windows are the result; a great business is the foundation. Let’s go beyond the glass."

]]>https://crystalcleanwindows.co.ukRiverside.fm (https://riverside.com)Wed, 08 Apr 2026 22:09:12 GMTFri, 26 Dec 2025 13:52:27 GMT60Robert Cone<h2>Beyond the Glass: The Window Cleaning Podcast</h2><p><b>Ever wonder what it actually takes to build a business from a bucket and a squeegee?</b></p><p>Welcome to <b>Beyond the Glass</b>, the podcast where we pull back the curtain on the window cleaning industry. Hosted by the team behind the <b>@crystalcleanwindows</b> YouTube channel, this show is for the entrepreneurs, the grinders, and the service pros who know that there is a lot more to this job than just clearing streaks.</p><h3>Why Listen?</h3><p>Running a window cleaning business isn't just about the glass—it’s about the <b>growth</b>. Whether you’re a solo operator looking to scale or a seasoned veteran refining your craft, we’re here to talk shop. From technical gear reviews and cleaning hacks to the "unseen" side of the business—marketing, customer psychology, and the highs and lows of being your own boss—we cover it all.</p><h3>Join the Community</h3><p>Window cleaning can be a lonely gig, but it doesn't have to be. We’re building a community of pros dedicated to raising the standard of the industry.</p><p><b>Watch &amp; Listen:</b> Subscribe to us here on <b>YouTube</b> for the full video experience, or take us with you on the job site via <b>Apple Podcasts</b>.</p><p></p><p><b>"Crystal Clean Windows are the result; a great business is the foundation. Let’s go beyond the glass."</b></p>episodicRobert Conex42gmfqjqs@privaterelay.appleid.comno<![CDATA[Ep. 12: Work-Life Balance]]>The conversation delves into the challenges of maintaining a work-life balance, managing workload, and dealing with financial pressures. It also explores the considerations for business expansion, customer relationships, and personal loss. The speaker shares insights on debt management, van maintenance, and the impact of work on personal life.

Chapters

  • 00:00 The Struggle of Work-Life Balance
  • 08:37 Pressure Washing and Van Maintenance
  • 14:54 Debt Management and Financial Challenges
  • 25:20 Customer Relationships and Personal Loss
]]>e4080805-5b24-485a-84f7-0e48fd23b583Mon, 06 Apr 2026 04:00:00 GMT<p>The conversation delves into the challenges of maintaining a work-life balance, managing workload, and dealing with financial pressures. It also explores the considerations for business expansion, customer relationships, and personal loss. The speaker shares insights on debt management, van maintenance, and the impact of work on personal life.</p><p></p><p>Chapters</p><ul><li>00:00 The Struggle of Work-Life Balance</li><li>08:37 Pressure Washing and Van Maintenance</li><li>14:54 Debt Management and Financial Challenges</li><li>25:20 Customer Relationships and Personal Loss</li></ul>no00:26:2012Ep. 12: Work-Life Balancefull<![CDATA[Ep. 11: Public Liability Isn't Enough]]>The podcast episode covers the challenges of dealing with scratched glass, the importance of insurance, and the need for safety precautions in window cleaning. Robert shares his experience with a customer's scratched glass, insurance coverage, and the significance of being prepared for accidents and hazards.

]]>12dec58b-dd64-4dc4-b95f-3ffe47ab9e6bMon, 30 Mar 2026 04:00:00 GMT<p>The podcast episode covers the challenges of dealing with scratched glass, the importance of insurance, and the need for safety precautions in window cleaning. Robert shares his experience with a customer's scratched glass, insurance coverage, and the significance of being prepared for accidents and hazards.</p>no00:22:2211Ep. 11: Public Liability Isn't Enoughfull<![CDATA[Ep. 10: Scratching Glass Dilemma]]>The podcast episode discusses a glass scratching incident and the importance of reputation management. It covers techniques for assessing and identifying glass scratches, dealing with glass scratching incidents, glass film, and cleaning techniques, precautions and care in glass cleaning, and seeking professional assistance for resolving glass scratching incidents.

Chapters

  • 00:00 Introduction and Glass Scratching Incident
  • 07:51 Assessing and Identifying Glass Scratches
  • 13:01 Dealing with Glass Scratching Incidents
  • 19:52 Glass Film and Cleaning Techniques
  • 25:46 Precautions and Care in Glass Cleaning
  • 33:03 Seeking Professional Assistance
]]>8635947f-a883-4163-b5ab-009bacd03744Mon, 23 Mar 2026 05:00:00 GMT<p>The podcast episode discusses a glass scratching incident and the importance of reputation management. It covers techniques for assessing and identifying glass scratches, dealing with glass scratching incidents, glass film, and cleaning techniques, precautions and care in glass cleaning, and seeking professional assistance for resolving glass scratching incidents.</p><p></p><p>Chapters</p><ul><li>00:00 Introduction and Glass Scratching Incident</li><li>07:51 Assessing and Identifying Glass Scratches</li><li>13:01 Dealing with Glass Scratching Incidents</li><li>19:52 Glass Film and Cleaning Techniques</li><li>25:46 Precautions and Care in Glass Cleaning</li><li>33:03 Seeking Professional Assistance</li></ul>no00:30:1410Ep. 10: Scratching Glass Dilemmafull<![CDATA[Ep. 9: Title 1: How Price Hikes Can Boost Your Business]]>The conversation covers the impact of a price increase on customer churn rate, the balance between pricing and customer retention, preferences for equipment and kit, working with family members, and adapting to seasonal changes in the window cleaning business.

Chapters

  • 00:00 Impact of Price Increase
  • 20:34 Equipment and Kit Preferences
  • 32:17 Working with Family Members
  • 38:08 Adapting to Seasonal Changes
]]>89979875-7253-4540-bcb4-25cbcf7dd0d1Mon, 16 Mar 2026 05:00:00 GMT<p>The conversation covers the impact of a price increase on customer churn rate, the balance between pricing and customer retention, preferences for equipment and kit, working with family members, and adapting to seasonal changes in the window cleaning business.</p><p></p><p>Chapters</p><ul><li>00:00 Impact of Price Increase</li><li>20:34 Equipment and Kit Preferences</li><li>32:17 Working with Family Members</li><li>38:08 Adapting to Seasonal Changes</li></ul>no00:33:189Ep. 9: Title 1: How Price Hikes Can Boost Your Businessfull<![CDATA[Ep. 8: Window Cleaner’s Weekly: Tips, Troubles, and Tech]]>Robert shares his experiences from the past week, including challenges with transportation, family responsibilities, and equipment issues. He also discusses a customer query about cleaning modern colored UPVC and shares his insights on the topic. Additionally, he talks about his upcoming work schedule, equipment maintenance, and his interest in podcasts and action cameras.

Takeaways

  • Transportation challenges and family responsibilities
  • Equipment issues and maintenance
  • Cleaning modern colored UPVC
  • Interest in podcasts and action cameras

Chapters

  • 00:00 Challenges and Responsibilities
  • 05:14 Cleaning Modern Colored UPVC
  • 23:27 Work Schedule and Personal Interests
]]>9b6e1244-4755-41d1-bb2a-f7ad7c7c75e4Mon, 09 Mar 2026 17:00:00 GMT<p>Robert shares his experiences from the past week, including challenges with transportation, family responsibilities, and equipment issues. He also discusses a customer query about cleaning modern colored UPVC and shares his insights on the topic. Additionally, he talks about his upcoming work schedule, equipment maintenance, and his interest in podcasts and action cameras.</p><p></p><p>Takeaways</p><ul><li>Transportation challenges and family responsibilities</li><li>Equipment issues and maintenance</li><li>Cleaning modern colored UPVC</li><li>Interest in podcasts and action cameras</li></ul><p></p><p>Chapters</p><ul><li>00:00 Challenges and Responsibilities</li><li>05:14 Cleaning Modern Colored UPVC</li><li>23:27 Work Schedule and Personal Interests</li></ul>no00:25:188Ep. 8: Window Cleaner’s Weekly: Tips, Troubles, and Techfull<![CDATA[Ep. 7: Surprising Membrane Failure Cause]]>summary

In this episode of Beyond the Glass, Robert discusses the challenges faced in window cleaning, particularly focusing on the importance of maintaining a pure water system. He shares his recent experiences with diagnosing issues in his water purification setup, the costs associated with equipment maintenance, and the lessons learned from mistakes made during maintenance. The conversation also touches on optimizing water usage, the role of technology in improving efficiency, and future plans for equipment upgrades. Robert emphasizes the significance of listener engagement and invites feedback on topics for future episodes.

Chapters

00:00 Introduction to Window Cleaning Challenges

02:14 Diagnosing Water Purification Issues

04:52 The Importance of Pure Water in Window Cleaning

07:42 Managing Equipment and Costs

10:51 Learning from Mistakes in Maintenance

13:47 Optimizing Water Usage and Efficiency

16:32 The Role of Technology in Window Cleaning

19:20 Future Plans and Equipment Upgrades

22:03 Conclusion and Listener Engagement

]]>f9272b11-d4a1-4035-97b2-af6d63b1e9a3Mon, 02 Mar 2026 05:00:00 GMT<p>summary</p><p>In this episode of Beyond the Glass, Robert discusses the challenges faced in window cleaning, particularly focusing on the importance of maintaining a pure water system. He shares his recent experiences with diagnosing issues in his water purification setup, the costs associated with equipment maintenance, and the lessons learned from mistakes made during maintenance. The conversation also touches on optimizing water usage, the role of technology in improving efficiency, and future plans for equipment upgrades. Robert emphasizes the significance of listener engagement and invites feedback on topics for future episodes.</p><p></p><p>Chapters</p><p>00:00 Introduction to Window Cleaning Challenges</p><p>02:14 Diagnosing Water Purification Issues</p><p>04:52 The Importance of Pure Water in Window Cleaning</p><p>07:42 Managing Equipment and Costs</p><p>10:51 Learning from Mistakes in Maintenance</p><p>13:47 Optimizing Water Usage and Efficiency</p><p>16:32 The Role of Technology in Window Cleaning</p><p>19:20 Future Plans and Equipment Upgrades</p><p>22:03 Conclusion and Listener Engagement</p>no00:30:457Ep. 7: Surprising Membrane Failure Causefull<![CDATA[Ep. 6: Navigating Weather Challenges in Window Cleaning]]>In this episode of Beyond the Glass, Robert discusses the significant impact of weather on window cleaning. He shares personal experiences and strategies for dealing with various weather conditions, including high winds, rain, cold temperatures, and hot sunny days. Robert emphasizes the importance of making timely decisions about work based on weather forecasts and conditions, and he reflects on how seasonal changes affect both the work and the mood of customers. The conversation also touches on productivity during inclement weather and the necessity of adapting to different situations to maintain a successful window cleaning business.

Chapters

00:00 Introduction to Weather's Impact on Window Cleaning

01:16 Assessing Wind Conditions for Work

07:17 Dealing with Rain and Its Challenges

10:02 Managing Cold Weather and Ice

14:11 Working in Hot and Sunny Conditions

18:25 Seasonal Variations in Window Cleaning

24:22 Productivity During Inclement Weather

28:18 Conclusion and Listener Engagement

]]>1daac7af-1d39-4374-abe7-3b676bd9d113Mon, 23 Feb 2026 05:00:00 GMT<p>In this episode of Beyond the Glass, Robert discusses the significant impact of weather on window cleaning. He shares personal experiences and strategies for dealing with various weather conditions, including high winds, rain, cold temperatures, and hot sunny days. Robert emphasizes the importance of making timely decisions about work based on weather forecasts and conditions, and he reflects on how seasonal changes affect both the work and the mood of customers. The conversation also touches on productivity during inclement weather and the necessity of adapting to different situations to maintain a successful window cleaning business.</p><p></p><p>Chapters</p><p>00:00 Introduction to Weather's Impact on Window Cleaning</p><p>01:16 Assessing Wind Conditions for Work</p><p>07:17 Dealing with Rain and Its Challenges</p><p>10:02 Managing Cold Weather and Ice</p><p>14:11 Working in Hot and Sunny Conditions</p><p>18:25 Seasonal Variations in Window Cleaning</p><p>24:22 Productivity During Inclement Weather</p><p>28:18 Conclusion and Listener Engagement</p>no00:30:446Ep. 6: Navigating Weather Challenges in Window Cleaningfull<![CDATA[Ep. 5. Beyond the Glass: Investing in Your Health]]>The conversation covers the importance of investing in quality equipment to prevent injuries and improve efficiency. It explores the impact of upgrading tools and equipment, particularly focusing on gutter vacuum systems and high modulus poles. The speaker shares personal experiences and insights on the benefits of these investments.

Chapters

  • 00:00 Preventing Injuries and Improving Efficiency
  • 08:05 The Impact of Gutter Vacuum Systems
  • 24:08 The Importance of High Modulus Poles
]]>85d21b77-3e02-47d3-bfcf-41b83f3713cdMon, 16 Feb 2026 05:00:00 GMT<p>The conversation covers the importance of investing in quality equipment to prevent injuries and improve efficiency. It explores the impact of upgrading tools and equipment, particularly focusing on gutter vacuum systems and high modulus poles. The speaker shares personal experiences and insights on the benefits of these investments.</p><p></p><p>Chapters</p><ul><li>00:00 Preventing Injuries and Improving Efficiency</li><li>08:05 The Impact of Gutter Vacuum Systems</li><li>24:08 The Importance of High Modulus Poles</li></ul>no00:29:535Ep. 5. Beyond the Glass: Investing in Your Healthfull<![CDATA[Ep. 4: Navigating Price Increases in Window Cleaning]]>In this episode of Beyond the Glass, Robert discusses the challenges and strategies involved in raising prices for his window cleaning business. He shares his personal experiences, including the difficulties of communicating price changes to customers, the financial implications of these adjustments, and the importance of maintaining efficiency and customer relationships. Robert emphasizes the need for regular price increases to keep up with rising costs and the importance of understanding one's business metrics to make informed decisions.

Chapters

00:00 The Challenge of Raising Prices

02:44 Navigating Customer Reactions

05:40 Understanding Pricing Strategies

08:26 The Impact of Technology on Pricing

11:25 Analyzing Financial Performance

14:28 The Importance of Customer Retention

16:48 Long-Term Business Sustainability

19:11 Lessons Learned from Mistakes

21:33 Future Pricing Considerations

24:13 Final Thoughts on Pricing Strategies

]]>42309cdb-f740-4266-9be8-8be2b0f2ce9eMon, 09 Feb 2026 05:00:00 GMT<p>In this episode of Beyond the Glass, Robert discusses the challenges and strategies involved in raising prices for his window cleaning business. He shares his personal experiences, including the difficulties of communicating price changes to customers, the financial implications of these adjustments, and the importance of maintaining efficiency and customer relationships. Robert emphasizes the need for regular price increases to keep up with rising costs and the importance of understanding one's business metrics to make informed decisions.</p><p></p><p>Chapters</p><p>00:00 The Challenge of Raising Prices</p><p>02:44 Navigating Customer Reactions</p><p>05:40 Understanding Pricing Strategies</p><p>08:26 The Impact of Technology on Pricing</p><p>11:25 Analyzing Financial Performance</p><p>14:28 The Importance of Customer Retention</p><p>16:48 Long-Term Business Sustainability</p><p>19:11 Lessons Learned from Mistakes</p><p>21:33 Future Pricing Considerations</p><p>24:13 Final Thoughts on Pricing Strategies</p>no00:39:454Ep. 4: Navigating Price Increases in Window Cleaningfull<![CDATA[Ep. 3: Mastering Pricing in Window Cleaning]]>In this episode of Beyond the Glass, Robert discusses the complexities of pricing in the window cleaning business. He shares his personal experiences and strategies for determining pricing, including charging per window and considering various factors such as property type and size. Robert emphasizes the importance of regularly evaluating pricing, communicating changes to customers, and managing cash flow effectively. He also touches on gutter cleaning pricing and the need for transparency with clients regarding costs and services.

Chapters

00:00 Understanding Pricing Challenges

04:22 Pricing Strategies for Window Cleaning

09:47 Calculating Your Minimum Price

17:20 Adjusting Prices and Customer Communication

25:43 Evaluating Costs and Cash Flow

32:09 Final Thoughts on Pricing

]]>af305059-62a2-42e8-ba39-123c9c1254c6Mon, 02 Feb 2026 05:00:00 GMT<p>In this episode of Beyond the Glass, Robert discusses the complexities of pricing in the window cleaning business. He shares his personal experiences and strategies for determining pricing, including charging per window and considering various factors such as property type and size. Robert emphasizes the importance of regularly evaluating pricing, communicating changes to customers, and managing cash flow effectively. He also touches on gutter cleaning pricing and the need for transparency with clients regarding costs and services.</p><p></p><p>Chapters</p><p>00:00 Understanding Pricing Challenges</p><p>04:22 Pricing Strategies for Window Cleaning</p><p>09:47 Calculating Your Minimum Price</p><p>17:20 Adjusting Prices and Customer Communication</p><p>25:43 Evaluating Costs and Cash Flow</p><p>32:09 Final Thoughts on Pricing</p>no00:33:063Ep. 3: Mastering Pricing in Window Cleaningfull<![CDATA[Ep. 2: How to Build Your Customer Base from Scratch]]>In this episode of Beyond the Glass, Rob discusses his journey in acquiring customers for his window cleaning business. He shares practical strategies that helped him build a customer base from scratch, emphasizing the importance of word of mouth, effective marketing, and maintaining a strong online presence. Rob also highlights the significance of networking and visibility in growing a small business, providing valuable insights for those starting out in the industry.

Chapters

00:00 Introduction to Customer Acquisition

03:10 Building a Customer Base from Scratch

06:01 Effective Marketing Strategies

08:44 Leveraging Word of Mouth and Community

12:01 Utilizing Online Presence for Growth

14:53 Networking and Collaborations

17:45 The Importance of Visibility and Branding

20:32 Long-Term Customer Relationships

23:49 Final Thoughts and Advice

]]>d72d9cc9-fe02-4ebd-8b2a-d0114b1b72baMon, 26 Jan 2026 05:00:00 GMT<p>In this episode of Beyond the Glass, Rob discusses his journey in acquiring customers for his window cleaning business. He shares practical strategies that helped him build a customer base from scratch, emphasizing the importance of word of mouth, effective marketing, and maintaining a strong online presence. Rob also highlights the significance of networking and visibility in growing a small business, providing valuable insights for those starting out in the industry.</p><p></p><p>Chapters</p><p>00:00 Introduction to Customer Acquisition</p><p>03:10 Building a Customer Base from Scratch</p><p>06:01 Effective Marketing Strategies</p><p>08:44 Leveraging Word of Mouth and Community</p><p>12:01 Utilizing Online Presence for Growth</p><p>14:53 Networking and Collaborations</p><p>17:45 The Importance of Visibility and Branding</p><p>20:32 Long-Term Customer Relationships</p><p>23:49 Final Thoughts and Advice</p><p></p>no00:32:142Ep. 2: How to Build Your Customer Base from Scratchfull<![CDATA[Ep. 1: The journey of becoming a window cleaner]]>In this episode of "Beyond the Glass," Rob shares his journey as a window cleaner, detailing his transition from military life to entrepreneurship. He reflects on the challenges and learning experiences he faced while establishing his window cleaning business, including the importance of a solid business plan, customer acquisition, and the evolution of his pricing strategy. Rob emphasizes the significance of community and relationships built through window cleaning, highlighting how these connections have enriched his experience and contributed to his success.

Rob also discusses the practical aspects of running a window cleaning business, such as equipment choices, managing finances, and adapting to challenges like vehicle breakdowns and seasonal fluctuations. He shares insights on the importance of diversifying services and learning different cleaning methods to meet customer needs. The episode concludes with Rob's vision for the future of his business and his commitment to continuous learning and improvement in the window cleaning industry.

Chapters

00:00 Introduction to Window Cleaning Journey

01:10 Transition from Military to Window Cleaning

05:31 Setting Up the Business

10:19 Family Involvement and Challenges

15:14 The Importance of Community

20:27 Managing Finances and Customer Relationships

25:06 Adapting to Equipment and Techniques

30:46 Future Plans and Growth Strategies

]]>7e212857-8ead-40dd-a16f-2ae8659db78cThu, 15 Jan 2026 23:28:35 GMT<p>In this episode of "Beyond the Glass," Rob shares his journey as a window cleaner, detailing his transition from military life to entrepreneurship. He reflects on the challenges and learning experiences he faced while establishing his window cleaning business, including the importance of a solid business plan, customer acquisition, and the evolution of his pricing strategy. Rob emphasizes the significance of community and relationships built through window cleaning, highlighting how these connections have enriched his experience and contributed to his success.</p><p></p><p>Rob also discusses the practical aspects of running a window cleaning business, such as equipment choices, managing finances, and adapting to challenges like vehicle breakdowns and seasonal fluctuations. He shares insights on the importance of diversifying services and learning different cleaning methods to meet customer needs. The episode concludes with Rob's vision for the future of his business and his commitment to continuous learning and improvement in the window cleaning industry.</p><p></p><p>Chapters</p><p>00:00 Introduction to Window Cleaning Journey</p><p>01:10 Transition from Military to Window Cleaning</p><p>05:31 Setting Up the Business</p><p>10:19 Family Involvement and Challenges</p><p>15:14 The Importance of Community</p><p>20:27 Managing Finances and Customer Relationships</p><p>25:06 Adapting to Equipment and Techniques</p><p>30:46 Future Plans and Growth Strategies</p>no00:33:351Ep. 1: The journey of becoming a window cleanerfull