<![CDATA[After the Visit]]>After the Visit delves into the often-overlooked moments that follow customer meetings, where true relationships are forged and maintained. Hosted by Brendon Welsh, this podcast features candid conversations with sales leaders and industry experts who share their insights on building trust, executing strategies, and navigating the complexities of post-meeting dynamics. Whether you're a seasoned sales professional or new to the field, "After the Visit" offers valuable perspectives on how to turn every customer interaction into a lasting connection.

]]>havachat.com.auRiverside.fm (https://riverside.com)Tue, 18 Aug 2026 07:42:01 GMTThu, 12 Feb 2026 04:02:20 GMT60Brendon Welsh<p><b>After the Visit</b> delves into the often-overlooked moments that follow customer meetings, where true relationships are forged and maintained. Hosted by Brendon Welsh, this podcast features candid conversations with sales leaders and industry experts who share their insights on building trust, executing strategies, and navigating the complexities of post-meeting dynamics. Whether you're a seasoned sales professional or new to the field, "After the Visit" offers valuable perspectives on how to turn every customer interaction into a lasting connection.</p>episodicBrendon Welshbrendon.w@havachat.com.auno<![CDATA[From Meetings to Mastery: Sales Follow-Up Tips | Jackson Price]]>The conversation delves into the management of sales teams, the frequency and challenges of customer meetings, the transition to online meetings, the importance of note-taking and follow-up, relationship progression, follow-up strategy, follow-up frequency and timelines, friction points after client meetings, sales rep post-meeting actions, visibility and expectations in sales management, and eliminating friction points after client meetings.

Takeaways

  • Sales Team Management
  • Customer Meetings
  • Follow-up Process

Chapters

  • 00:00 Sales Team Management and Daily Routine
  • 05:32 Importance of Note-Taking and Follow-Up
  • 11:00 Importance of Follow-Up Clarity and Speed
  • 21:16 Sales Rep Post-Meeting Actions
  • 32:28 Eliminating Friction Points After Client Meetings
]]>4bb6ef16-442c-4646-8d8e-157935be7189Tue, 17 Mar 2026 00:58:17 GMT<p>The conversation delves into the management of sales teams, the frequency and challenges of customer meetings, the transition to online meetings, the importance of note-taking and follow-up, relationship progression, follow-up strategy, follow-up frequency and timelines, friction points after client meetings, sales rep post-meeting actions, visibility and expectations in sales management, and eliminating friction points after client meetings.</p><p></p><p>Takeaways</p><ul><li>Sales Team Management</li><li>Customer Meetings</li><li>Follow-up Process</li></ul><p></p><p>Chapters</p><ul><li>00:00 Sales Team Management and Daily Routine</li><li>05:32 Importance of Note-Taking and Follow-Up</li><li>11:00 Importance of Follow-Up Clarity and Speed</li><li>21:16 Sales Rep Post-Meeting Actions</li><li>32:28 Eliminating Friction Points After Client Meetings</li></ul>no00:31:204From Meetings to Mastery: Sales Follow-Up Tips | Jackson Pricefull<![CDATA[Sales Isn’t Deterministic, It’s Probabilistic: The Mindset That Keeps Deals Alive | Nigel Slater]]> summary

In this episode of After the Visit, Brendon Welsh interviews Nigel Slater, head of business development at LORAM, discussing the realities of customer conversations post-visit. They explore the daily operations of sales reps, the importance of follow-up, effective note-taking practices, maintaining customer relationships, team dynamics, visibility in sales, managing customer expectations, and strategies for effective follow-up. The conversation emphasizes the significance of clarity and consistency in building strong customer relationships.


Takeaways

  • Sales reps often do admin work on weekends.
  • Follow-up is crucial for maintaining customer relationships.
  • Effective note-taking can enhance communication.
  • Team dynamics play a significant role in sales success.
  • Sales is probabilistic, not deterministic.
  • Clarity in communication is essential for success.
  • Regular check-ins help maintain customer relationships.
  • Visibility into sales activities is important for accountability.
  • Managing customer expectations is key to success.
  • Speed and clarity of follow-up can prevent misunderstandings.

Chapters

00:00 Introduction to Customer Conversations

00:31 Daily Operations of Sales Reps

02:07 Admin Work and CRM Practices

03:51 Challenges in Customer Meetings

05:12 Importance of Follow-Up

07:01 Best Practices for Meeting Notes

09:08 Utilizing Team Support

10:06 Note-Taking Preferences

10:57 CRM and Sales Tracking

11:46 Maintaining Customer Relationships

13:31 Dealing with Stress in Sales

15:26 Performance Tracking and Reporting

16:09 Ensuring Meeting Accuracy

18:04 Preparation for Key Meetings

19:55 Sales Team Support and Structure

21:18 Visibility and Accountability in Sales

23:34 Quality vs. Quantity in Sales Interactions

24:41 Minimizing Post-Meeting Friction

26:41 Clarity in Customer Agreements

29:29 Conclusion and Key Takeaways

]]>3db0f7d7-f7ee-497d-9363-cd588ca83b62Tue, 03 Mar 2026 06:15:13 GMT<p> summary</p><p>In this episode of After the Visit, Brendon Welsh interviews Nigel Slater, head of business development at LORAM, discussing the realities of customer conversations post-visit. They explore the daily operations of sales reps, the importance of follow-up, effective note-taking practices, maintaining customer relationships, team dynamics, visibility in sales, managing customer expectations, and strategies for effective follow-up. The conversation emphasizes the significance of clarity and consistency in building strong customer relationships.</p><p><br /><b>Takeaways</b></p><ul><li>Sales reps often do admin work on weekends.</li><li>Follow-up is crucial for maintaining customer relationships.</li><li>Effective note-taking can enhance communication.</li><li>Team dynamics play a significant role in sales success.</li><li>Sales is probabilistic, not deterministic.</li><li>Clarity in communication is essential for success.</li><li>Regular check-ins help maintain customer relationships.</li><li>Visibility into sales activities is important for accountability.</li><li>Managing customer expectations is key to success.</li><li>Speed and clarity of follow-up can prevent misunderstandings.</li></ul><p></p><p><b>Chapters</b></p><p>00:00 Introduction to Customer Conversations</p><p>00:31 Daily Operations of Sales Reps</p><p>02:07 Admin Work and CRM Practices</p><p>03:51 Challenges in Customer Meetings</p><p>05:12 Importance of Follow-Up</p><p>07:01 Best Practices for Meeting Notes</p><p>09:08 Utilizing Team Support</p><p>10:06 Note-Taking Preferences</p><p>10:57 CRM and Sales Tracking</p><p>11:46 Maintaining Customer Relationships</p><p>13:31 Dealing with Stress in Sales</p><p>15:26 Performance Tracking and Reporting</p><p>16:09 Ensuring Meeting Accuracy</p><p>18:04 Preparation for Key Meetings</p><p>19:55 Sales Team Support and Structure</p><p>21:18 Visibility and Accountability in Sales</p><p>23:34 Quality vs. Quantity in Sales Interactions</p><p>24:41 Minimizing Post-Meeting Friction</p><p>26:41 Clarity in Customer Agreements</p><p>29:29 Conclusion and Key Takeaways</p><p></p>no00:29:483Sales Isn’t Deterministic, It’s Probabilistic: The Mindset That Keeps Deals Alive | Nigel Slaterfull<![CDATA[The Art of Follow-Up in Sales | Sandor Franken]]>The podcast episode explores the reality of customer conversations and the importance of effective follow-ups. It delves into the challenges of busy schedules, the significance of listening and building rapport with customers, the role of CRM systems and follow-ups, and the identification of friction points and the impact of follow-ups on customer relationships.

Takeaways

  • Effective follow-ups are crucial
  • Building rapport with customers is essential

Chapters

  • 00:00 Introduction to After the Visit
  • 12:07 Challenges of Busy Schedules
  • 17:01 Listening and Building Rapport
  • 23:51 CRM Systems and Follow-Ups
  • 29:05 Friction Points and Follow-Ups
]]>bf8e4c38-4270-4044-85a5-ddb79e902769Mon, 23 Feb 2026 11:12:49 GMT<p>The podcast episode explores the reality of customer conversations and the importance of effective follow-ups. It delves into the challenges of busy schedules, the significance of listening and building rapport with customers, the role of CRM systems and follow-ups, and the identification of friction points and the impact of follow-ups on customer relationships.</p><p></p><p>Takeaways</p><ul><li>Effective follow-ups are crucial</li><li>Building rapport with customers is essential</li></ul><p></p><p>Chapters</p><ul><li>00:00 Introduction to After the Visit</li><li>12:07 Challenges of Busy Schedules</li><li>17:01 Listening and Building Rapport</li><li>23:51 CRM Systems and Follow-Ups</li><li>29:05 Friction Points and Follow-Ups</li></ul>no00:30:012The Art of Follow-Up in Sales | Sandor Frankenfull<![CDATA[Why Overpromising Damages Client Trust & How to Fix It | Eliot Goldstone]]>The conversation with Elliot Goldstone delves into the intricacies of sales leadership, team management, and customer relationship building. Elliot shares insights on the importance of post-meeting reflection, transparency in communication, and the value of individualized coaching for sales teams. The discussion also highlights the significance of customer and employee satisfaction in driving business success, as well as the impact of busy schedules on customer relationships. The conversation delves into the importance of preparation, communication, and transparency in sales and customer relationships. It emphasizes the significance of setting objectives, following up, maintaining leadership visibility, and ensuring CRM data quality. The discussion also highlights the value of time management and the role of communication and transparency in building trust with customers.

Takeaways

  • Reflection after customer meetings
  • Importance of transparency in communication Preparation is key
  • Communication and transparency are essential for building trust

Chapters

  • 00:00 Introduction to Elliot Goldstone's Sales Experience
  • 06:21 Balancing Busy Schedules and Customer Relationships
  • 15:47 The Ideal Customer Visit
  • 37:28 Communication and Transparency in Customer Relationships
]]>b45e78a5-030f-46e9-a228-032e130bb207Thu, 12 Feb 2026 04:03:50 GMT<p>The conversation with Elliot Goldstone delves into the intricacies of sales leadership, team management, and customer relationship building. Elliot shares insights on the importance of post-meeting reflection, transparency in communication, and the value of individualized coaching for sales teams. The discussion also highlights the significance of customer and employee satisfaction in driving business success, as well as the impact of busy schedules on customer relationships. The conversation delves into the importance of preparation, communication, and transparency in sales and customer relationships. It emphasizes the significance of setting objectives, following up, maintaining leadership visibility, and ensuring CRM data quality. The discussion also highlights the value of time management and the role of communication and transparency in building trust with customers.</p><p></p><p>Takeaways</p><ul><li>Reflection after customer meetings</li><li>Importance of transparency in communication Preparation is key</li><li>Communication and transparency are essential for building trust</li></ul><p></p><p>Chapters</p><ul><li>00:00 Introduction to Elliot Goldstone's Sales Experience</li><li>06:21 Balancing Busy Schedules and Customer Relationships</li><li>15:47 The Ideal Customer Visit</li><li>37:28 Communication and Transparency in Customer Relationships</li></ul>no00:40:291Why Overpromising Damages Client Trust & How to Fix It | Eliot Goldstonefull