<![CDATA[The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions]]>Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

]]>http://restauranttechnologyguys.comRiverside.fm (https://riverside.com)Sun, 15 Mar 2026 02:48:21 GMTWed, 28 Jan 2026 19:20:23 GMT60Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions<p>Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com<br /><br /></p><p>Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.</p>episodicRestaurant Technology Guys Podcast, sponsored by Custom Business Solutionsjeremy.julian@cbsnorthstar.comno<![CDATA[Community and Custard: The Rita's Expansion]]>00:00 Introduction to Rita's and Lawrence's Background
02:54 The Unique Offerings of Rita's
05:35 Signature Flavors and Product Quality
08:50 Innovative Location Strategies for Growth
11:23 Franchisee Success and Sales Growth
14:24 Supply Chain and Product Consistency
17:12 Community Engagement and Marketing Strategies
20:21 Year-Round Appeal of Rita's
23:03 Franchise Opportunities and Incentives
26:18 Conclusion and Future Growth Plans

]]>61e9662c-a146-437c-b316-2adb00dd77a8Fri, 13 Mar 2026 13:00:00 GMT<p>00:00 Introduction to Rita's and Lawrence's Background<br />02:54 The Unique Offerings of Rita's<br />05:35 Signature Flavors and Product Quality<br />08:50 Innovative Location Strategies for Growth<br />11:23 Franchisee Success and Sales Growth<br />14:24 Supply Chain and Product Consistency<br />17:12 Community Engagement and Marketing Strategies<br />20:21 Year-Round Appeal of Rita's<br />23:03 Franchise Opportunities and Incentives<br />26:18 Conclusion and Future Growth Plans</p>no00:33:41Community and Custard: The Rita's Expansionfull<![CDATA[Navigating the $150 Billion Delivery Market with Loop AI]]>00:00 Introduction and Guest Background
06:36 What is Loop AI?
09:07 The Necessity of Delivery in Restaurants
15:32 How Loop AI Helps Restaurants Optimize Delivery
21:37 Data-Driven Decision Making with Loop AI
31:31 The Future of Loop AI and AI in Restaurants

]]>8a3bb035-23de-4835-978d-877732570ff1Fri, 13 Mar 2026 13:00:00 GMT<p>00:00 Introduction and Guest Background<br />06:36 What is Loop AI?<br />09:07 The Necessity of Delivery in Restaurants<br />15:32 How Loop AI Helps Restaurants Optimize Delivery<br />21:37 Data-Driven Decision Making with Loop AI<br />31:31 The Future of Loop AI and AI in Restaurants</p>no00:39:40Navigating the $150 Billion Delivery Market with Loop AIfull<![CDATA[Revolutionizing Restaurant Costs with AI Solutions]]>00:00 Introduction to Cost Reduction in Restaurants
03:02 Understanding Spend Management and AI Solutions
05:39 The Importance of Anomaly Detection in Cost Savings
08:32 Overcoming Common Objections in Cost Management
11:20 Identifying Hidden Costs and Vendor Relationships
14:19 Engagement Process with Clients
16:55 Exploring Non-Core Costs and Their Impact
19:33 The Role of Waste Management in Cost Reduction
22:28 Client Engagement and Onboarding Process
25:17 Benchmarking and Data Privacy in Cost Management
28:05 Conclusion and Future of Spend Intelligence

]]>dcd4ea4f-d7f0-47e5-8a45-3e4ad139d861Fri, 13 Mar 2026 13:00:00 GMT<p>00:00 Introduction to Cost Reduction in Restaurants<br />03:02 Understanding Spend Management and AI Solutions<br />05:39 The Importance of Anomaly Detection in Cost Savings<br />08:32 Overcoming Common Objections in Cost Management<br />11:20 Identifying Hidden Costs and Vendor Relationships<br />14:19 Engagement Process with Clients<br />16:55 Exploring Non-Core Costs and Their Impact<br />19:33 The Role of Waste Management in Cost Reduction<br />22:28 Client Engagement and Onboarding Process<br />25:17 Benchmarking and Data Privacy in Cost Management<br />28:05 Conclusion and Future of Spend Intelligence</p>no00:38:10Revolutionizing Restaurant Costs with AI Solutionsfull<![CDATA[Unlocking Customer Insights in Restaurants]]>00:00 Introduction to Identity Resolution in Restaurants
01:22 The Journey to Data-Driven Marketing
03:26 Challenges in Capturing Customer Data
05:16 Understanding the Identity Graph
07:51 The Importance of Customer Insights
10:56 Data Silos and Their Impact
12:48 Making Data Actionable
15:50 Deep Dive into Identity Resolution
19:22 Bridging the Gap in Customer Engagement
20:55 Personalized Marketing Strategies
23:05 Data Privacy and Security
24:50 Differentiating from Loyalty Programs
26:05 Engagement and Implementation with Bridge
28:02 The Role of AI in Data Utilization
29:30 How to Engage with Bridge

]]>809d4700-1dd5-48d7-87eb-bc4df33d3034Fri, 13 Mar 2026 13:00:00 GMT<p>00:00 Introduction to Identity Resolution in Restaurants<br />01:22 The Journey to Data-Driven Marketing<br />03:26 Challenges in Capturing Customer Data<br />05:16 Understanding the Identity Graph<br />07:51 The Importance of Customer Insights<br />10:56 Data Silos and Their Impact<br />12:48 Making Data Actionable<br />15:50 Deep Dive into Identity Resolution<br />19:22 Bridging the Gap in Customer Engagement<br />20:55 Personalized Marketing Strategies<br />23:05 Data Privacy and Security<br />24:50 Differentiating from Loyalty Programs<br />26:05 Engagement and Implementation with Bridge<br />28:02 The Role of AI in Data Utilization<br />29:30 How to Engage with Bridge</p>no00:33:15Unlocking Customer Insights in Restaurantsfull<![CDATA[How Detroit-Style Pizza Grew from a Trailer to 25 Locations in Just Seven Years]]>In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably.

00:00 - Welcome to the Restaurant Technology Guys podcast
00:41 - Introduction of Kip Welsh and Via 313’s origin story
01:54 - Background of Kip’s career in casual dining
03:01 - Overview of Detroit-style pizza and brand concept
04:25 - Detroit style pizza history and what sets it apart
05:54 - The trailer beginnings and early challenges
07:06 - Growth milestones and multiple locations in Texas and Utah
08:50 - Partnership with Savory Restaurant Fund and brand protection
09:22 - Rapid expansion and future pipeline through 2026
10:11 - Why Detroit-style pizza is gaining more recognition
11:47 - Unique flavor profile and competitive landscape
12:23 - How Detroit-style pizza creates a different culinary experience
14:23 - On-premise vs. off-premise strategy and travelability of product
15:44 - Packaging innovations for delivery and takeout success
16:17 - Digital ordering, third-party partnerships, and mini brick-and-mortar models
17:55 - The potential of food trucks for market testing and expansion
18:39 - Balancing growth with quality and responsible operations
19:50 - Creative menu development and guest-driven innovation
21:30 - Launching limited-time offers and new flavor experiments
23:38 - Future menu strategies, including salads and desserts
24:36 - Importance of staying inventive and not relying solely on staples
25:37 - Personal favorite menu items and flavor combinations
27:19 - The partnership with Savory Fund: how it fosters responsible growth
28:57 - How to maintain brand integrity while scaling
33:02 - Connecting with customers through loyalty programs and marketing
36:54 - Exciting new initiatives like the food truck launch and market expansion
38:16 - The value of sustainable, responsible growth over rapid, unchecked expansion
39:09 - Closing remarks and encouragement for restaurant owners to consider strategic partnerships

]]>88c741d6-6777-4e30-a7f0-7fde383ea502Fri, 13 Mar 2026 13:00:00 GMT<p>In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably.</p><p>00:00 - Welcome to the Restaurant Technology Guys podcast<br />00:41 - Introduction of Kip Welsh and Via 313’s origin story<br />01:54 - Background of Kip’s career in casual dining<br />03:01 - Overview of Detroit-style pizza and brand concept<br />04:25 - Detroit style pizza history and what sets it apart<br />05:54 - The trailer beginnings and early challenges<br />07:06 - Growth milestones and multiple locations in Texas and Utah<br />08:50 - Partnership with Savory Restaurant Fund and brand protection<br />09:22 - Rapid expansion and future pipeline through 2026<br />10:11 - Why Detroit-style pizza is gaining more recognition<br />11:47 - Unique flavor profile and competitive landscape<br />12:23 - How Detroit-style pizza creates a different culinary experience<br />14:23 - On-premise vs. off-premise strategy and travelability of product<br />15:44 - Packaging innovations for delivery and takeout success<br />16:17 - Digital ordering, third-party partnerships, and mini brick-and-mortar models<br />17:55 - The potential of food trucks for market testing and expansion<br />18:39 - Balancing growth with quality and responsible operations<br />19:50 - Creative menu development and guest-driven innovation<br />21:30 - Launching limited-time offers and new flavor experiments<br />23:38 - Future menu strategies, including salads and desserts<br />24:36 - Importance of staying inventive and not relying solely on staples<br />25:37 - Personal favorite menu items and flavor combinations<br />27:19 - The partnership with Savory Fund: how it fosters responsible growth<br />28:57 - How to maintain brand integrity while scaling<br />33:02 - Connecting with customers through loyalty programs and marketing<br />36:54 - Exciting new initiatives like the food truck launch and market expansion<br />38:16 - The value of sustainable, responsible growth over rapid, unchecked expansion<br />39:09 - Closing remarks and encouragement for restaurant owners to consider strategic partnerships</p>no00:39:52How Detroit-Style Pizza Grew from a Trailer to 25 Locations in Just Seven Yearsfull<![CDATA[Innovating Mexican Cuisine: Costa Vida's Journey ]]>00:00 Introduction to Costa Vida and Alan Beck
02:44 Costa Vida's Unique Approach to Mexican Cuisine
05:33 The Importance of Operational Buy-In for Off-Premise Success
08:16 Strategies for Successful Catering Operations
11:04 Innovations in Off-Premise Dining and Delivery
16:36 The Role of Packaging in Food Delivery
20:24 Competitive Analysis and Learning from Others
23:01 Personal Favorites and Customer Engagement

]]>1406bd82-98e4-4b69-a0e4-ecb1197ef576Mon, 09 Mar 2026 12:00:00 GMT<p>00:00 Introduction to Costa Vida and Alan Beck<br />02:44 Costa Vida's Unique Approach to Mexican Cuisine<br />05:33 The Importance of Operational Buy-In for Off-Premise Success<br />08:16 Strategies for Successful Catering Operations<br />11:04 Innovations in Off-Premise Dining and Delivery<br />16:36 The Role of Packaging in Food Delivery<br />20:24 Competitive Analysis and Learning from Others<br />23:01 Personal Favorites and Customer Engagement</p>no00:33:20Innovating Mexican Cuisine: Costa Vida's Journey full<![CDATA[Voice AI with Converse Now]]>In this episode, the Restaurant Technology Guys interview Ben Brown of Converse Now, a company that provides voice AI solutions for restaurants. Ben shares how voice AI can help restaurants automate their ordering process, reduce errors, increase sales, and enhance customer satisfaction. He also talks about the challenges and opportunities of implementing voice AI in restaurants, and how Converse Now can help you get started.

If you are interested in learning more about voice AI and how it can benefit your restaurant, you don't want to miss this episode. Listen to the podcast now and discover how voice AI is helping restaurants be more efficient.

Check them out at Home - ConverseNow

]]>Buzzsprout-13353610Mon, 25 Sep 2023 10:00:00 GMT<p>In this episode, the Restaurant Technology Guys interview Ben Brown of Converse Now, a company that provides voice AI solutions for restaurants. Ben shares how voice AI can help restaurants automate their ordering process, reduce errors, increase sales, and enhance customer satisfaction. He also talks about the challenges and opportunities of implementing voice AI in restaurants, and how Converse Now can help you get started.<br /><br />If you are interested in learning more about voice AI and how it can benefit your restaurant, you don't want to miss this episode. Listen to the podcast now and discover how voice AI is helping restaurants be more efficient.<br /><br />Check them out at <a href="https://conversenow.ai/" rel="noopener noreferrer nofollow">Home - ConverseNow</a><br /><br /></p>no00:51:16197Voice AI with Converse Nowfull<![CDATA[Voice Enabled AI can help with Innovator SoundHound]]>SoundHound offers an independent voice AI platform that enables businesses across industries to deliver conversational experiences to their customers. Built on proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies, SoundHound’s advanced voice AI platform provides exceptional speed and accuracy and enables humans to interact with products and services like they interact with each other—by speaking naturally.

]]>Buzzsprout-12985029Mon, 19 Jun 2023 11:00:00 GMT<p>SoundHound offers an independent voice AI platform that enables businesses across industries to deliver conversational experiences to their customers. Built on proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies, SoundHound’s advanced voice AI platform provides exceptional speed and accuracy and enables humans to interact with products and services like they interact with each other—by speaking naturally.</p>no00:47:51183Voice Enabled AI can help with Innovator SoundHoundfull<![CDATA[Accross Accounting]]>We are joined by Ufuk Soyturk, the founder and CEO of Accross Accounting, a restaurant consulting firm that specializes in group purchasing organizations (GPOs). In this podcast, I'll share with you how you can save up to 15% on your food and beverage costs by joining a GPO, and how to find the best GPO for your needs. Tune in every week for new episodes of the Accross Accounting podcast, and don't forget to subscribe and leave a review.

]]>tag:soundcloud,2010:tracks/1453029022Mon, 29 May 2023 10:00:08 GMT<p>We are joined by Ufuk Soyturk, the founder and CEO of Accross Accounting, a restaurant consulting firm that specializes in group purchasing organizations (GPOs). In this podcast, I'll share with you how you can save up to 15% on your food and beverage costs by joining a GPO, and how to find the best GPO for your needs. Tune in every week for new episodes of the Accross Accounting podcast, and don't forget to subscribe and leave a review.</p>no00:40:45180Accross Accountingfull<![CDATA[MarginEdge]]>tag:soundcloud,2010:tracks/1364779504Mon, 19 Dec 2022 11:00:07 GMTMarginEdge began in a place where many restaurateurs have been themselves—stuck doing manual invoice data entry and inventory in a tiny closet behind the kitchen, wondering why the love of food and hospitality came with so many papercuts. Bo Davis and Roy Phillips, two of the founders, have more than 40 years of restaurant experience between them. They’ve built and operated over 25 restaurants around the nation. Even though the size of their back offices differed, the problems they faced as operators didn’t. With a background in successful tech entrepreneurship, Bo assembled Roy and two long-time friends, colleagues, and successful technologists, Mike and Sam. Together, they constructed a creative solution to make running a restaurant easier— and MarginEdge was born.Today MarginEdge serves over 4000 clients and has claimed two awards for “Best Places to Work” as well as a spot on the Inc. 5000 list. Check them out at MarginEdge | Restaurant Management Softwareno00:43:24MarginEdgefull<![CDATA[Grubbrr - Bhavin Asher]]>tag:soundcloud,2010:tracks/1259839525Mon, 11 Jul 2022 10:00:48 GMTGrubbrr - Bhavin Asher by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:49:45Grubbrr - Bhavin Asherfull<![CDATA[Devour Token]]>tag:soundcloud,2010:tracks/1240212154Mon, 27 Jun 2022 10:00:03 GMTDevour Token by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:46:41Devour Tokenfull<![CDATA[Christopher Sebes]]>Christopher Sebes by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1221799855Mon, 25 Apr 2022 10:00:01 GMT<p>Christopher Sebes by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:49:35141Christopher Sebesfull<![CDATA[Synergy Consulting]]>tag:soundcloud,2010:tracks/1172775571Mon, 17 Jan 2022 12:00:28 GMTSynergy Consulting by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:47:53Synergy Consultingfull<![CDATA[Mobile Ordering and Payment with Go Tab]]>113. Mobile Ordering and Payment with Go Tab by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1015463662Mon, 12 Apr 2021 12:00:06 GMT<p>113. Mobile Ordering and Payment with Go Tab by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:50:56Mobile Ordering and Payment with Go Tabfull<![CDATA[PAR CEO Savneet Singh]]>113. Talking Technology with PAR by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/995892463Mon, 29 Mar 2021 12:00:00 GMT<p>113. Talking Technology with PAR by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:48:33PAR CEO Savneet Singhfull<![CDATA[99 - How NY dealt with the pandemic]]>tag:soundcloud,2010:tracks/911285842Mon, 07 Dec 2020 13:00:05 GMT99 - How NY dealt with the pandemic by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:52:2399 - How NY dealt with the pandemicfull<![CDATA[84 - Communicate digitally with your customers with Numa]]>tag:soundcloud,2010:tracks/837096412Mon, 03 Aug 2020 12:00:06 GMTDiscussion around communicating with customers via text.no00:41:3084 - Communicate digitally with your customers with Numafull<![CDATA[The Restaurant Technology Guys Podcast Ep. 071: Create raving, loyal guests!]]>tag:soundcloud,2010:tracks/672786743Mon, 23 Sep 2019 16:00:05 GMTHow can you utilize loyalty to make your guests turn into "regulars"? The game has changed! Join Jeremy and Ryan as they talk about the data-driven strategies that dominate today's loyalty programs.no00:35:36The Restaurant Technology Guys Podcast Ep. 071: Create raving, loyal guests!full<![CDATA[The Restaurant Technology Guys Podcast Ep. 058: What does "end of life" mean and why should I care?]]>tag:soundcloud,2010:tracks/539828946Tue, 04 Dec 2018 00:00:00 GMTDo you know what happens when your hardware is no longer supported? What does it mean for your business? Join Jeremy and Ryan as they discuss what end of life can mean to you!no00:40:02The Restaurant Technology Guys Podcast Ep. 058: What does "end of life" mean and why should I care?full<![CDATA[The Restaurant Technology Guys Podcast Ep. 046: NRA Show 2018 Recap - Top 5 Takeaways]]>tag:soundcloud,2010:tracks/452319708Fri, 01 Jun 2018 00:00:00 GMTWere you able to make it to this year's National Restaurant Association show in Chicago? Join Ryan and Jeremy as they discuss the top 5 takeaways from this year's show and how they will impact your restaurant!no00:42:17The Restaurant Technology Guys Podcast Ep. 046: NRA Show 2018 Recap - Top 5 Takeawaysfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 036: How to build a digital fanbase and crush it online!]]>tag:soundcloud,2010:tracks/377794793Tue, 02 Jan 2018 00:00:00 GMTHave you ever looked at some restaurants and realized that they were absolutely crushing their online marketing game? Or maybe you've wondered just how some restaurant brands become a pop-culture sensation. Join the Restaurant Technology Guys as they welcome Digital Conversion Specialist and all around digital community building expert Jacob Ruiz of Action Ready Marketing. In this episode, they talk about the tactical ways to create these critical communities - both online AND inside your restaurant. This is one that you don't want to miss!!Get your free 1-month trial and custom demo of Upshow at www.upshow.tv/rtg!no00:44:05The Restaurant Technology Guys Podcast Ep. 036: How to build a digital fanbase and crush it online!full<![CDATA[The Restaurant Technology Guys Podcast Ep. 015: 5 Technology Mistakes You're Making Right Now]]>tag:soundcloud,2010:tracks/311017446Mon, 06 Mar 2017 00:00:00 GMTIn our latest podcast, Jeremy and Ryan talk about 5 BIG mistakes you're making today that you might not even know that you're making!! This is one that your guests want you to listen to! Take a listen!no00:32:22The Restaurant Technology Guys Podcast Ep. 015: 5 Technology Mistakes You're Making Right Nowfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 012 - The New Age of POS]]>tag:soundcloud,2010:tracks/303725296Fri, 20 Jan 2017 22:24:13 GMTJoin Ryan and Jeremy as they demystify the maze that is POS today... If you're confused with what tablet, cloud, traditional, and mobile POS means, this podcast is FOR YOU! Check it out!no00:40:31The Restaurant Technology Guys Podcast Ep. 012 - The New Age of POSfull<![CDATA[Restaurant Technology Guys ep. 000 - Episode 0]]>tag:soundcloud,2010:tracks/225985318Mon, 28 Sep 2015 18:56:04 GMTThis is the Episode 0 of the Restaurant Technology Guys podcast - where we tell you a little bit about ourselves, our lives, and why you should listen to our podcast!Visit us at restauranttechnologyguys.com or at cbsnorthstar.com.Recorded 9.25.15no00:09:48Restaurant Technology Guys ep. 000 - Episode 0full<![CDATA[Restaurant Technology Guys Podcast ep. 001]]>tag:soundcloud,2010:tracks/225978627Mon, 28 Sep 2015 18:11:13 GMTIn this episode, the Guys discuss the top 5 tech solutions for any new or established business to help your business grow!Visit us at www. restauranttechnologyguys.com or cbsnorthstar.comRecorded 7 July 15no00:14:38Restaurant Technology Guys Podcast ep. 001full<![CDATA[Empowering Family Businesses: Insights from 'The Family Business Manifesto']]>Empowering Family Businesses: Insights from 'The Family Business Manifesto'

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by business coach and author Mike to discuss his new book, 'The Family Business Manifesto.' The conversation delves into the unique challenges and dynamics of family-run businesses, sharing key lessons from the book that aim to help such enterprises thrive. Mike highlights the importance of establishing clear roles, responsibilities, and communication, while also maintaining family harmony. The episode is packed with valuable insights for anyone involved in or associated with family businesses.

00:00 Family Business Manifesto
00:51 Introduction and Welcome
01:00 Guest Introduction: Meet Mike
01:41 Mike's Background and New Book
03:10 The Prevalence of Family Businesses
04:40 Challenges and Dynamics in Family Businesses
08:24 Key Principles for Family Business Success
15:32 The Importance of Clear Roles and Responsibilities
24:36 Establishing Core Values and Behaviors
34:10 Effective Communication Strategies
36:13 Conclusion and How to Learn More

]]>Buzzsprout-16359949Mon, 20 Jan 2025 09:00:00 GMT<p>Empowering Family Businesses: Insights from 'The Family Business Manifesto'<br /><br />In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by business coach and author Mike to discuss his new book, 'The Family Business Manifesto.' The conversation delves into the unique challenges and dynamics of family-run businesses, sharing key lessons from the book that aim to help such enterprises thrive. Mike highlights the importance of establishing clear roles, responsibilities, and communication, while also maintaining family harmony. The episode is packed with valuable insights for anyone involved in or associated with family businesses.<br /><br />00:00 Family Business Manifesto<br />00:51 Introduction and Welcome<br />01:00 Guest Introduction: Meet Mike<br />01:41 Mike's Background and New Book<br />03:10 The Prevalence of Family Businesses<br />04:40 Challenges and Dynamics in Family Businesses<br />08:24 Key Principles for Family Business Success<br />15:32 The Importance of Clear Roles and Responsibilities<br />24:36 Establishing Core Values and Behaviors<br />34:10 Effective Communication Strategies<br />36:13 Conclusion and How to Learn More</p>no00:40:08Empowering Family Businesses: Insights from 'The Family Business Manifesto'full<![CDATA[Kwali]]>Kwali by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1230666742Mon, 14 Mar 2022 10:00:17 GMT<p>Kwali by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:49:39138Kwalifull<![CDATA[Robotics are changing the restaurant world. Learn more with United Robotics CEO Corwin Carson]]>In the ever-evolving landscape of the hospitality industry, the demand for exceptional experiences is at an all-time high along with record high staffing shortages. Over 500,000 jobs remain vacant each month. Corwin Carson, the visionary CEO of United Robotics Group, sees a unique opportunity to bridge the gap between the staggering job vacancies and the need for efficient and seamless service with cutting-edge advancements in robotics and automation. United Robotics Group's pioneering vision embraces the notion that technology can be a catalyst for change rather than a threat to human livelihoods.

By combining the precision and reliability of robotics with the warmth and personal touch of human interaction, they aspire to create a harmonious balance that elevates the industry to new heights. As they strive to fill the void in a job market hungry for skilled workers, the company's transformative endeavors hold the promise of reshaping the industry, empowering both employers and employees alike. With Corwin Carson at the helm, United Robotics Group is poised to lead the charge in revolutionizing the future of the hospitality sector. Check them out here United Robotics Group - The CobiotX company

For a Full Transcript of the Show Click Here

]]>Buzzsprout-12989435Mon, 17 Jul 2023 10:00:00 GMT<p><em>In the ever-evolving landscape of the hospitality industry, the demand for exceptional experiences is at an all-time high along with record high staffing shortages. Over 500,000 jobs remain vacant each month. Corwin Carson, the visionary CEO of United Robotics Group, sees a unique opportunity to bridge the gap between the staggering job vacancies and the need for efficient and seamless service with cutting-edge advancements in robotics and automation. United Robotics Group's pioneering vision embraces the notion that technology can be a catalyst for change rather than a threat to human livelihoods.</em></p><p><em>By combining the precision and reliability of robotics with the warmth and personal touch of human interaction, they aspire to create a harmonious balance that elevates the industry to new heights. As they strive to fill the void in a job market hungry for skilled workers, the company's transformative endeavors hold the promise of reshaping the industry, empowering both employers and employees alike. With Corwin Carson at the helm, United Robotics Group is poised to lead the charge in revolutionizing the future of the hospitality sector.</em> Check them out here <a href="https://cobiotx.unitedrobotics.group/en" rel="noopener noreferrer nofollow">United Robotics Group - The CobiotX company</a></p><p><a href="https://restauranttechnologyguys.com/187-united-robotics-transcript/" rel="noopener noreferrer nofollow">For a Full Transcript of the Show Click Here</a></p>no00:55:08187Robotics are changing the restaurant world. Learn more with United Robotics CEO Corwin Carsonfull<![CDATA[Unlocking Restaurant Success Through Technology and Leadership with Eric Cacciatore]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.

00:00 Introduction to the Podcast

01:01 Meet Eric Cacciatore: The Podcast Pioneer

02:19 Eric's Journey: From Restaurants to Podcasting

04:24 The Evolution of Podcasting

06:23 On-Site Interviews: The Heart of the Podcast

08:48 Core Values and Lessons Learned

17:41 The Importance of Integrity and Action

20:12 Being a Student and a Teacher

23:58 Teaching and Delegating for Success

25:29 Implementing EOS in Business

26:03 Understanding EOS and Its Benefits

27:15 Real-World Applications of EOS

32:01 The Importance of Continuous Learning

35:50 Building a Collaborative Network

43:42 Final Thoughts and How to Connect

]]>Buzzsprout-17727081Mon, 25 Aug 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.</p><p>00:00 Introduction to the Podcast</p><p>01:01 Meet Eric Cacciatore: The Podcast Pioneer</p><p>02:19 Eric's Journey: From Restaurants to Podcasting</p><p>04:24 The Evolution of Podcasting</p><p>06:23 On-Site Interviews: The Heart of the Podcast</p><p>08:48 Core Values and Lessons Learned</p><p>17:41 The Importance of Integrity and Action</p><p>20:12 Being a Student and a Teacher</p><p>23:58 Teaching and Delegating for Success</p><p>25:29 Implementing EOS in Business</p><p>26:03 Understanding EOS and Its Benefits</p><p>27:15 Real-World Applications of EOS</p><p>32:01 The Importance of Continuous Learning</p><p>35:50 Building a Collaborative Network</p><p>43:42 Final Thoughts and How to Connect</p>no00:46:55Unlocking Restaurant Success Through Technology and Leadership with Eric Cacciatorefull<![CDATA[alwaysAI talking about computer vision and how it is changing restaurants forever]]>alwaysAI Co-Founder and CEO Marty Beard was a recent guest on The Restaurant Technology Guys' Podcast discussing how computer vision is disrupting the restaurant industry by providing real-time insights into behind-the-counter operations to improve speed of service. Listen to learn more! Check them out at Computer Vision Platform | alwaysAI

]]>Buzzsprout-13175512Mon, 28 Aug 2023 10:00:00 GMT<p>alwaysAI Co-Founder and CEO Marty Beard was a recent guest on <a href="https://www.linkedin.com/company/the-restaurant-technology-guys/" rel="noopener noreferrer nofollow">The Restaurant Technology Guys</a>' Podcast discussing how computer vision is disrupting the restaurant industry by providing real-time insights into behind-the-counter operations to improve speed of service. Listen to learn more! Check them out at <a href="https://alwaysai.co/" rel="noopener noreferrer nofollow">Computer Vision Platform | alwaysAI</a></p>no00:47:53193alwaysAI talking about computer vision and how it is changing restaurants foreverfull<![CDATA[Franchising Growth: Insights from Casey Cooley of Pivotal Growth Partners]]>

In this episode, the host welcomes Casey Cooley, President of Pivotal Growth Partners and Director of Franchising and Development for Jeremiah’s Italian Ice. Casey discusses his role in helping emerging restaurant franchises grow by focusing on recruiting the right franchisees and selecting the optimal locations. He emphasizes the importance of a phased vetting process to determine if a brand is franchisable and the need for a comprehensive support system. Casey also highlights how different franchising models, technology, and location strategies impact the success of franchise brands. Additionally, he shares success stories from Vicious Biscuit and Jeremiah’s Italian Ice, providing valuable insights for both potential franchisors and franchisees.

00:00 Introduction and Welcome
00:14 Meet Casey Cooley: Background and Role
01:24 Franchising Process and Vetting
03:31 Challenges and Mistakes in Franchising
06:29 Franchisee Accountability and Success
11:20 Technology and Location Strategy
18:01 Expanding Beyond Core Markets
25:31 Success Stories and Emerging Brands
33:09 Conclusion and Contact Information

]]>Buzzsprout-15526760Mon, 19 Aug 2024 11:00:00 GMT<p><br /><br />In this episode, the host welcomes Casey Cooley, President of Pivotal Growth Partners and Director of Franchising and Development for Jeremiah’s Italian Ice. Casey discusses his role in helping emerging restaurant franchises grow by focusing on recruiting the right franchisees and selecting the optimal locations. He emphasizes the importance of a phased vetting process to determine if a brand is franchisable and the need for a comprehensive support system. Casey also highlights how different franchising models, technology, and location strategies impact the success of franchise brands. Additionally, he shares success stories from Vicious Biscuit and Jeremiah’s Italian Ice, providing valuable insights for both potential franchisors and franchisees.<br /><br />00:00 Introduction and Welcome<br />00:14 Meet Casey Cooley: Background and Role<br />01:24 Franchising Process and Vetting<br />03:31 Challenges and Mistakes in Franchising<br />06:29 Franchisee Accountability and Success<br />11:20 Technology and Location Strategy<br />18:01 Expanding Beyond Core Markets<br />25:31 Success Stories and Emerging Brands<br />33:09 Conclusion and Contact Information</p>no00:36:16Franchising Growth: Insights from Casey Cooley of Pivotal Growth Partnersfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 064: Self-pour beer kiosks? Yes please! With PourMyBeer]]>tag:soundcloud,2010:tracks/601055274Mon, 15 Apr 2019 17:00:04 GMTDoes your establishment sell beer, alcohol, or anything else that you are missing out on critical revenue because people are stuck WAITING? Join Jeremy and Ryan as they welcome Josh Goodman, CEO of Pour My Beer to discuss how self-service kiosks are able to increase your business revenue!no00:44:00The Restaurant Technology Guys Podcast Ep. 064: Self-pour beer kiosks? Yes please! With PourMyBeerfull<![CDATA[Craft Standard]]>Since its launch in 2021, Craft Standard’s non-alcoholic keg mixes and ‘spiker’ technology has exploded, signing more than 70 distributors, winning 700 plus accounts in over 30 states across the country, signing major venues like Metlife Stadium in New York and accounts like Las Vegas' most recognizable hotel, Luxor. In a year alone, an estimated 2.4 million cocktails have been served, generating roughly $24 million in revenue for the industry.

]]>tag:soundcloud,2010:tracks/1390343470Mon, 23 Jan 2023 11:00:08 GMT<p>Since its launch in 2021, Craft Standard’s non-alcoholic keg mixes and ‘spiker’ technology has exploded, signing more than 70 distributors, winning 700 plus accounts in over 30 states across the country, signing major venues like Metlife Stadium in New York and accounts like Las Vegas' most recognizable hotel, Luxor. In a year alone, an estimated 2.4 million cocktails have been served, generating roughly $24 million in revenue for the industry.</p>no00:40:48166Craft Standardfull<![CDATA[Easy Integration to DoorDash, GrubHub and UberEats with ItsACheckmate]]>Tune in to hear the founder and CEO of ItsaCheckmate, Vishal Agarwal, and RTG’s Jeremy Julian, as they talk about where the future of the digital ordering category is heading, a critically important narrative surrounding restaurant profitability, and how operators can drive incremental sales by taking advantage of that narrative.

ItsaCheckmate is the center of a restaurant’s digital ordering business, allowing operators to control online orders and menus straight from their POS, resulting in higher profits and reduced order errors, and letting them focus on what matters: serving up delicious food and delightful dining experiences. 

ItsaCheckmate proudly works with 20,000+ global restaurant locations (including Wendy’s, Five Guys, White Castle, Arby’s), 50-plus POS systems, and 100-plus ordering platforms including UberEATS, DoorDash, Grubhub, and many more.  

Additional topics this podcast episode touches on include why month-to-month pricing structures can be a win for technology companies versus the traditional annual contract, and how to further drive kitchen efficiencies with technology.

To learn more about ItsaCheckmate, visit www.itsacheckmate.com

]]>Buzzsprout-12984489Mon, 12 Jun 2023 11:00:00 GMT<p>Tune in to hear the founder and CEO of ItsaCheckmate, Vishal Agarwal, and RTG’s Jeremy Julian, as they talk about where the future of the digital ordering category is heading, a critically important narrative surrounding restaurant profitability, and how operators can drive incremental sales by taking advantage of that narrative.<br /><br />ItsaCheckmate is the center of a restaurant’s digital ordering business, allowing operators to control online orders and menus straight from their POS, resulting in higher profits and reduced order errors, and letting them focus on what matters: serving up delicious food and delightful dining experiences. <br /><br />ItsaCheckmate proudly works with 20,000+ global restaurant locations (including Wendy’s, Five Guys, White Castle, Arby’s), 50-plus POS systems, and 100-plus ordering platforms including UberEATS, DoorDash, Grubhub, and many more.  <br /><br />Additional topics this podcast episode touches on include why month-to-month pricing structures can be a win for technology companies versus the traditional annual contract, and how to further drive kitchen efficiencies with technology.<br /><br />To learn more about ItsaCheckmate, visit www.itsacheckmate.com</p>no00:42:11182Easy Integration to DoorDash, GrubHub and UberEats with ItsACheckmatefull<![CDATA[The Restaurant Technology Guys Podcast Ep. 059: Quick Holiday Tips You Can Implement Today!]]>tag:soundcloud,2010:tracks/547316187Wed, 19 Dec 2018 00:00:00 GMTHoliday spirit is in full swing! But it's not too late to capitalize on some of the hustle and bustle for your restaurant! Join Jeremy and Ryan as they talk about quick tips to get your restaurant Holiday-ready this year and for years to come! Check it out and have a wonderful Holiday and a Happy New Year!no00:43:00The Restaurant Technology Guys Podcast Ep. 059: Quick Holiday Tips You Can Implement Today!full<![CDATA[Building Restaurant Empires with Scott Taylor: From Law School Dropout to Industry Leader]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening.

00:00 Introduction and Episode Overview

01:33 Meet Scott Taylor: From Law School to Restaurant CEO

03:19 Scott's Journey: From Marriott to Beef O'Brady's

05:50 Building Walk-Ons and Party Foul

07:38 The Birth of R&R Brands

13:14 Strategic Partnerships and Future Plans

18:35 Common Pitfalls for Restaurant Founders

21:26 Exploring R&R's Restaurant Concepts

24:16 Exploring Nashville Hot Chicken and Boozy Slushies

24:56 Expanding to College Campuses and Airports

25:33 Walk-Ons: The Ultimate Sports Bar Experience

27:09 The Future of Casual Dining

29:10 Enhancing Restaurant Experiences with Technology

31:32 Creating Value and Unique Dining Experiences

35:41 The Story Behind Rhythm and Rooster

36:59 R&R's Unique Approach to Restaurant Partnerships

39:40 Cultural Alignment and Future Growth

43:37 Staying Connected and Future Plans



]]>Buzzsprout-18095150Mon, 03 Nov 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&amp;R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&amp;R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening.</p><p>00:00 Introduction and Episode Overview</p><p>01:33 Meet Scott Taylor: From Law School to Restaurant CEO</p><p>03:19 Scott's Journey: From Marriott to Beef O'Brady's</p><p>05:50 Building Walk-Ons and Party Foul</p><p>07:38 The Birth of R&amp;R Brands</p><p>13:14 Strategic Partnerships and Future Plans</p><p>18:35 Common Pitfalls for Restaurant Founders</p><p>21:26 Exploring R&amp;R's Restaurant Concepts</p><p>24:16 Exploring Nashville Hot Chicken and Boozy Slushies</p><p>24:56 Expanding to College Campuses and Airports</p><p>25:33 Walk-Ons: The Ultimate Sports Bar Experience</p><p>27:09 The Future of Casual Dining</p><p>29:10 Enhancing Restaurant Experiences with Technology</p><p>31:32 Creating Value and Unique Dining Experiences</p><p>35:41 The Story Behind Rhythm and Rooster</p><p>36:59 R&amp;R's Unique Approach to Restaurant Partnerships</p><p>39:40 Cultural Alignment and Future Growth</p><p>43:37 Staying Connected and Future Plans</p><p><br /><br /></p>no00:45:50Building Restaurant Empires with Scott Taylor: From Law School Dropout to Industry Leaderfull<![CDATA[Empowering Restaurant Success: Laura Wilber on Dinova's Business Dining Strategy]]>In this episode, Jeremy interviews Laura Wilber of Dinova. Laura explains her role in connecting 560 global companies and the US Department of Defense with a network of 25,000 restaurants that cater to business travelers. She highlights the value of having a business dining strategy, especially when consumer confidence and traffic are trending down. Dinova helps restaurants attract business diners, who often spend more when using company-issued credit cards. Laura also discusses the program's inclusivity, extending benefits to quick serve restaurants and high-end dining alike. She shares how restaurant operators can join Dinova's network to increase their visibility and sales. The episode underscores the important role Dinova plays in driving restaurant success.

00:00 Introduction and Guest Introduction

00:08 Laura Wilbur's Background and Role

00:53 Dinova's Services and Impact

01:42 Sponsorship and Event Details

02:04 Business Dining Strategy Insights

03:30 Incentives for Business Travelers

05:16 Restaurant Operator Involvement

08:09 Conclusion and Final Thoughts

]]>Buzzsprout-17283287Thu, 05 Jun 2025 06:00:00 GMT<p>In this episode, Jeremy interviews Laura Wilber of Dinova. Laura explains her role in connecting 560 global companies and the US Department of Defense with a network of 25,000 restaurants that cater to business travelers. She highlights the value of having a business dining strategy, especially when consumer confidence and traffic are trending down. Dinova helps restaurants attract business diners, who often spend more when using company-issued credit cards. Laura also discusses the program's inclusivity, extending benefits to quick serve restaurants and high-end dining alike. She shares how restaurant operators can join Dinova's network to increase their visibility and sales. The episode underscores the important role Dinova plays in driving restaurant success.</p><p>00:00 Introduction and Guest Introduction</p><p>00:08 Laura Wilbur's Background and Role</p><p>00:53 Dinova's Services and Impact</p><p>01:42 Sponsorship and Event Details</p><p>02:04 Business Dining Strategy Insights</p><p>03:30 Incentives for Business Travelers</p><p>05:16 Restaurant Operator Involvement</p><p>08:09 Conclusion and Final Thoughts</p>no00:08:45Empowering Restaurant Success: Laura Wilber on Dinova's Business Dining Strategyfull<![CDATA[Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe Gaskowski]]>Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe Gaskowski

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Joe Gaskowski, Senior Editor at Restaurant Business, to discuss the state of the restaurant industry, especially casual dining, and future technological trends. They talk about the impact of AI in areas such as drive-thrus, back-of-house operations, and marketing. The conversation also delves into the controversial dynamic pricing, voice AI, and the strategic use of third-party delivery services. Additionally, the challenges of integrating new tech with legacy systems and the importance of tech consolidation for seamless operations are highlighted.

00:00 Audio Joe Guszkowski
00:50 Introduction and Guest Introduction
01:14 Joe Gaskowski's Background and Role
02:29 Trends in Restaurant Technology for 2024
03:06 The Rise of AI in the Restaurant Industry
04:49 Dynamic Pricing in Restaurants
15:10 Voice AI and Its Applications
21:50 Third-Party Delivery Services
25:44 Technology in Casual Dining
31:40 Future of Restaurant Technology
33:47 Conclusion and Upcoming Events

]]>Buzzsprout-16682829Mon, 10 Mar 2025 11:00:00 GMT<p>Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe Gaskowski<br /><br />In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Joe Gaskowski, Senior Editor at Restaurant Business, to discuss the state of the restaurant industry, especially casual dining, and future technological trends. They talk about the impact of AI in areas such as drive-thrus, back-of-house operations, and marketing. The conversation also delves into the controversial dynamic pricing, voice AI, and the strategic use of third-party delivery services. Additionally, the challenges of integrating new tech with legacy systems and the importance of tech consolidation for seamless operations are highlighted.<br /><br />00:00 Audio Joe Guszkowski<br />00:50 Introduction and Guest Introduction<br />01:14 Joe Gaskowski's Background and Role<br />02:29 Trends in Restaurant Technology for 2024<br />03:06 The Rise of AI in the Restaurant Industry<br />04:49 Dynamic Pricing in Restaurants<br />15:10 Voice AI and Its Applications<br />21:50 Third-Party Delivery Services<br />25:44 Technology in Casual Dining<br />31:40 Future of Restaurant Technology<br />33:47 Conclusion and Upcoming Events</p>no00:35:32Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe Gaskowskifull<![CDATA[Innovating Blaze Pizza: Tech Transformations and Guest Experience]]>In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.

00:00 Introduction to Today's Episode
00:51 Meet Chris Demery: A Legend in Restaurant Technology
01:27 Chris Demery's Career Journey
02:43 Philosophy on Technology and Operations
04:23 The Importance of Predictable Technology
05:46 Challenges and Innovations at Blaze Pizza
12:45 Adapting to Post-COVID Changes
16:27 Sponsor Messages
17:28 Understanding Blaze Pizza's Unique Model
18:43 Innovative Changes in Restaurant Operations
19:33 Speed of Service and Wait Time Metrics
20:56 Challenges with Custom Orders
24:16 Managing Digital and In-Person Orders
27:32 Leveraging Data for Better Staffing
29:11 Future Innovations and Guest Experience
35:17 Staying Connected and Final Thoughts

]]>Buzzsprout-15984320Mon, 04 Nov 2024 13:00:00 GMT<p>In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.<br /><br />00:00 Introduction to Today's Episode<br />00:51 Meet Chris Demery: A Legend in Restaurant Technology<br />01:27 Chris Demery's Career Journey<br />02:43 Philosophy on Technology and Operations<br />04:23 The Importance of Predictable Technology<br />05:46 Challenges and Innovations at Blaze Pizza<br />12:45 Adapting to Post-COVID Changes<br />16:27 Sponsor Messages<br />17:28 Understanding Blaze Pizza's Unique Model<br />18:43 Innovative Changes in Restaurant Operations<br />19:33 Speed of Service and Wait Time Metrics<br />20:56 Challenges with Custom Orders<br />24:16 Managing Digital and In-Person Orders<br />27:32 Leveraging Data for Better Staffing<br />29:11 Future Innovations and Guest Experience<br />35:17 Staying Connected and Final Thoughts</p>no00:37:07Innovating Blaze Pizza: Tech Transformations and Guest Experiencefull<![CDATA[Tattle Guest Feedback]]>Alex Beltrani is the founder and CEO of Tattle, the only Customer Experience Improvement (CXI) Platform that leverages API integrations and proprietary algorithms to achieve high-volume, improvement-focused guest feedback collection and analytics. Alex has scaled Tattle to be present in over 10,000+ restaurant units worldwide, collecting over 8.6B feedback data points per year. Select restaurant partners of Tattle includes hallmark brands such as MOD Pizza, Hooters, Dave’s Hot Chicken, Farmer Boys, The Halal Guys and more.To Learn More about Tattle, check them out here https://go.gettattle.com/tattle-website

]]>tag:soundcloud,2010:tracks/1439106613Mon, 08 May 2023 10:00:00 GMT<p>Alex Beltrani is the founder and CEO of Tattle, the only Customer Experience Improvement (CXI) Platform that leverages API integrations and proprietary algorithms to achieve high-volume, improvement-focused guest feedback collection and analytics. Alex has scaled Tattle to be present in over 10,000+ restaurant units worldwide, collecting over 8.6B feedback data points per year. Select restaurant partners of Tattle includes hallmark brands such as MOD Pizza, Hooters, Dave’s Hot Chicken, Farmer Boys, The Halal Guys and more.To Learn More about Tattle, check them out here https://go.gettattle.com/tattle-website</p>no00:35:37177Tattle Guest Feedbackfull<![CDATA[Shuckin Shack]]>ABOUT SHUCKIN' SHACK:
Shuckin' Shack Oyster Bar grew out of a vision for a local establishment that would appeal to families of all ages. A place where friends and family can enjoy fresh, delicious meals and creative cocktails in an environment that exudes relaxation. Shuckin' Shack offers its guests a "lifestyle experience" in addition to exceptional seafood. The brand started as a 900-square-foot shack in Carolina Beach, North Carolina, in 2007 and began franchising in 2014. Today, Shuckin' Shack has grown to 19 locations across seven states. To learn more about Shuckin’ Shack, visit http://www.theshuckinshack.com.

The cost to open a Shuckin’ Shack franchise ranges from $453,000 to $1,128,252. Average NET Sales per location are $1,342,640. For more information visit: www.theshuckinshack.com

Through its Fresh and Raw Tour, Shuckin’ Shack raised over $52,000 for charity, traveling to 17 cities and covering 3,000 miles in just 30 days. While this tour served as a phenomenal way to drive business and unite the network around a cause, it also reinvigorated franchisees and proved just how important a caring, connected franchise network can be to the customer experience.

As the concept continues to grow, it maintains an emphasis on a strong franchise network full of business owners who are committed to providing the absolute best service. The company has seen a 7% increase in same-store sales this year and is rounding out its seventh consecutive year, aside from 2020, a notoriously tough year for restaurants, with same-store comps exceeding 5%. Compared to 2019, the network will round out the year with average store comps exceeding 14%. Looking to 2023, Shuckin’ Shack’s goals are simple. The concept will continue to grow within its current footprint, emphasizing the southeast, Illinois, and Texas. Orlando, the last available market in central Florida, is also a target for growth.

]]>tag:soundcloud,2010:tracks/1437061066Mon, 24 Apr 2023 10:00:06 GMT<p><b>ABOUT SHUCKIN' SHACK: </b><br />Shuckin' Shack Oyster Bar grew out of a vision for a local establishment that would appeal to families of all ages. A place where friends and family can enjoy fresh, delicious meals and creative cocktails in an environment that exudes relaxation. Shuckin' Shack offers its guests a "lifestyle experience" in addition to exceptional seafood. The brand started as a 900-square-foot shack in Carolina Beach, North Carolina, in 2007 and began franchising in 2014. Today, Shuckin' Shack has grown to 19 locations across seven states. To learn more about Shuckin’ Shack, visit <a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.theshuckinshack.com%2F&amp;data=05%7C01%7CJeremy.Julian%40cbsnorthstar.com%7C2e3793abf5464bf8f44b08db04844a1f%7C067afb001acc4524ad28fc70ad411268%7C0%7C0%7C638108738493922460%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=35975m9OxMLOA9aAcDgGg3fVkypkCdbl9PKwpujUTyc%3D&amp;reserved=0" rel="noopener noreferrer nofollow">http://www.theshuckinshack.com</a>.</p><p>The cost to open a Shuckin’ Shack franchise ranges from $453,000 to $1,128,252. Average NET Sales per location are $1,342,640. For more information visit: <a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.theshuckinshack.com%2F&amp;data=05%7C01%7CJeremy.Julian%40cbsnorthstar.com%7C2e3793abf5464bf8f44b08db04844a1f%7C067afb001acc4524ad28fc70ad411268%7C0%7C0%7C638108738493922460%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=35975m9OxMLOA9aAcDgGg3fVkypkCdbl9PKwpujUTyc%3D&amp;reserved=0" rel="noopener noreferrer nofollow">www.theshuckinshack.com</a></p><p><b>Through its Fresh and Raw Tour, Shuckin’ Shack raised over $52,000 for charity, traveling to 17 cities and covering 3,000 miles in just 30 days.</b> While this tour served as a phenomenal way to drive business and unite the network around a cause, it also reinvigorated franchisees and proved just how important a caring, connected franchise network can be to the customer experience.</p><p>As the concept continues to grow, it maintains an emphasis on a strong franchise network full of business owners who are committed to providing the absolute best service. <b>The company has seen a 7% increase in same-store sales this year and is rounding out its seventh consecutive year, aside from 2020, a notoriously tough year for restaurants, with same-store comps exceeding 5%</b>. Compared to 2019, the network will round out the year with average store comps exceeding 14%. Looking to 2023, Shuckin’ Shack’s goals are simple. The concept will continue to grow within its current footprint, emphasizing the southeast, Illinois, and Texas. Orlando, the last available market in central Florida, is also a target for growth.</p>no00:36:07175Shuckin Shackfull<![CDATA[Jamie Baxter of Qwick]]>tag:soundcloud,2010:tracks/987489172Mon, 08 Mar 2021 13:00:08 GMTJamie Baxter of Qwick by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:45:34Jamie Baxter of Qwickfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 019: Employee Theft - 8 Ways employees can steal!]]>tag:soundcloud,2010:tracks/320563254Tue, 02 May 2017 21:19:52 GMTPOOR AUDIO ALERT (last one, we promise!)Theft is unfortunately a threat we all have to worry about! With the latest podcast, we'll name 8 extremely common ways employees can steal from you!!no00:35:00The Restaurant Technology Guys Podcast Ep. 019: Employee Theft - 8 Ways employees can steal!full<![CDATA[The Restaurant Technology Guys Podcast Ep. 10 - Going mobile: A step-by-step guide to mobility]]>tag:soundcloud,2010:tracks/298636917Mon, 19 Dec 2016 00:00:00 GMTJoin Jeremy and Ryan as they walk the everyday restaurateur through the maze that is modern "mobility". First, they define what "mobility" truly is and what it means for your business. They then describe the building blocks that you need to take your business into the digital age, empowering your guests and driving incremental sales.no00:35:20The Restaurant Technology Guys Podcast Ep. 10 - Going mobile: A step-by-step guide to mobilityfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 009 - Avoiding Headaches Implementing New Tech]]>tag:soundcloud,2010:tracks/295887743Fri, 02 Dec 2016 00:00:00 GMTJoin the restaurant technology guys as they tackle one of the industry's biggest headaches: Changing out technology! Listen in as Jeremy and Ryan circumnavigate this necessary evil as technology quickly evolves in the space. This is one that you can't afford to miss! Check it out!no00:27:12The Restaurant Technology Guys Podcast Ep. 009 - Avoiding Headaches Implementing New Techfull<![CDATA[The Road to Sambazon: A Journey with Acai Pioneer Ryan Black]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Ryan Black, the co-founder of Sambazon. Ryan shares his fascinating journey of discovering acai in Brazil 25 years ago and turning it into a popular superfood in the United States. He discusses the sustainable and environmental impact of Sambazon, the challenges in establishing a supply chain, and the evolution of acai from a niche product to a mainstream health food. Ryan also outlines the future plans for Sambazon, including their retail and franchise expansions. This episode offers insights into entrepreneurship, sustainability, and innovation in the food industry.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:29 Discovering Acai: A Journey Begins
01:39 The Nutritional and Environmental Impact of Acai
03:10 Bringing Acai to the American Market
09:06 Challenges and Innovations in Acai Distribution
15:02 The Acai Bowl Experience Explained
17:33 Expanding Acai's Reach: Retail and Beyond
22:08 Sambazon's Sustainable Business Model
28:36 Launching Acai Bowl Franchises
35:30 Closing Thoughts and How to Get Involved

]]>Buzzsprout-15148713Mon, 22 Jul 2024 11:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Ryan Black, the co-founder of Sambazon. Ryan shares his fascinating journey of discovering acai in Brazil 25 years ago and turning it into a popular superfood in the United States. He discusses the sustainable and environmental impact of Sambazon, the challenges in establishing a supply chain, and the evolution of acai from a niche product to a mainstream health food. Ryan also outlines the future plans for Sambazon, including their retail and franchise expansions. This episode offers insights into entrepreneurship, sustainability, and innovation in the food industry.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:29 Discovering Acai: A Journey Begins<br />01:39 The Nutritional and Environmental Impact of Acai<br />03:10 Bringing Acai to the American Market<br />09:06 Challenges and Innovations in Acai Distribution<br />15:02 The Acai Bowl Experience Explained<br />17:33 Expanding Acai's Reach: Retail and Beyond<br />22:08 Sambazon's Sustainable Business Model<br />28:36 Launching Acai Bowl Franchises<br />35:30 Closing Thoughts and How to Get Involved</p>no00:36:30The Road to Sambazon: A Journey with Acai Pioneer Ryan Blackfull<![CDATA[Exploring the Rise and Evolution of Pokeworks with Ha Ly]]>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, the Chief Revenue Officer for CBS North Star, interviews Ha Ly, the head of marketing for Pokeworks. They discuss the rapid expansion of Pokeworks across the U.S. and delve into the unique aspects of the poke cuisine. Ha describes poke as a build-your-own bowl concept featuring raw fish cured in various sauces, emphasizing freshness and flavor. They talk about the national penetration of Pokeworks, its key marketing strategies for entering new markets, and enhancing guest experiences. Additionally, Ha shares insights on Pokeworks' new Hawaiian Hot Plates menu and the importance of their loyalty program in driving repeat customer visits. The conversation provides a comprehensive overview of the brand's growth, guest acquisition strategies, and the exciting new offerings designed to attract a wider audience.

00:00 Pokeworks

00:56 Introduction and Guest Introduction

02:10 Discovering Poke Cuisine

06:08 Poke Works Expansion and Market Penetration

07:25 Marketing Strategies and Customer Engagement

10:34 Loyalty Programs and Customer Retention

21:28 New Product Offerings and Future Plans

24:19 Conclusion and Final Thoughts

]]>Buzzsprout-17033381Mon, 05 May 2025 05:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, the Chief Revenue Officer for CBS North Star, interviews Ha Ly, the head of marketing for Pokeworks. They discuss the rapid expansion of Pokeworks across the U.S. and delve into the unique aspects of the poke cuisine. Ha describes poke as a build-your-own bowl concept featuring raw fish cured in various sauces, emphasizing freshness and flavor. They talk about the national penetration of Pokeworks, its key marketing strategies for entering new markets, and enhancing guest experiences. Additionally, Ha shares insights on Pokeworks' new Hawaiian Hot Plates menu and the importance of their loyalty program in driving repeat customer visits. The conversation provides a comprehensive overview of the brand's growth, guest acquisition strategies, and the exciting new offerings designed to attract a wider audience.</p><p>00:00 Pokeworks</p><p>00:56 Introduction and Guest Introduction</p><p>02:10 Discovering Poke Cuisine</p><p>06:08 Poke Works Expansion and Market Penetration</p><p>07:25 Marketing Strategies and Customer Engagement</p><p>10:34 Loyalty Programs and Customer Retention</p><p>21:28 New Product Offerings and Future Plans</p><p>24:19 Conclusion and Final Thoughts</p>no00:30:41Exploring the Rise and Evolution of Pokeworks with Ha Lyfull<![CDATA[Revolutionizing Restaurant Operations with TechRyde's Sandeep]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian sits down with Sandeep, the founder of TechRyde, to discuss how his innovative middleware solutions are transforming guest engagement and connectivity in the restaurant industry. Sandeep shares his journey from being a technology and POS installer to creating a comprehensive middleware that integrates various apps with POS systems to streamline kitchen operations, reduce labor costs, and ensure on-time deliveries. They delve into the benefits of kitchen automation, real-time data analysis, AI integration, and the impressive ROI achieved by clients using TechRyde's systems. The episode concludes with success stories and insights into the future of restaurant technology.

00:00 Techryde

00:14 Introduction and Guest Introduction

01:33 Sandeep's Background and Journey

03:22 Tech Ride: Concept and Evolution

05:11 Kitchen Automation and Middleware Solutions

08:06 Real-Time Data and Machine Learning in Restaurants

14:37 Importance of Kitchen Automation Systems

24:46 Future of AI in Restaurant Technology

27:07 Contact Information and Closing Remarks



]]>Buzzsprout-17500200Mon, 14 Jul 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian sits down with Sandeep, the founder of TechRyde, to discuss how his innovative middleware solutions are transforming guest engagement and connectivity in the restaurant industry. Sandeep shares his journey from being a technology and POS installer to creating a comprehensive middleware that integrates various apps with POS systems to streamline kitchen operations, reduce labor costs, and ensure on-time deliveries. They delve into the benefits of kitchen automation, real-time data analysis, AI integration, and the impressive ROI achieved by clients using TechRyde's systems. The episode concludes with success stories and insights into the future of restaurant technology.</p><p>00:00 Techryde</p><p>00:14 Introduction and Guest Introduction</p><p>01:33 Sandeep's Background and Journey</p><p>03:22 Tech Ride: Concept and Evolution</p><p>05:11 Kitchen Automation and Middleware Solutions</p><p>08:06 Real-Time Data and Machine Learning in Restaurants</p><p>14:37 Importance of Kitchen Automation Systems</p><p>24:46 Future of AI in Restaurant Technology</p><p>27:07 Contact Information and Closing Remarks</p><p><br /><br /></p>no00:32:43Revolutionizing Restaurant Operations with TechRyde's Sandeepfull<![CDATA[Wisely CEO Mike V]]>tag:soundcloud,2010:tracks/915010357Mon, 11 Jan 2021 13:00:00 GMTWisely CEO Mike V by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno01:01:56Wisely CEO Mike Vfull<![CDATA[GoTab.io and 7Shifts Mobile Ordering and Payment]]>tag:soundcloud,2010:tracks/1120776400Mon, 13 Sep 2021 10:00:17 GMTGoTab.io and 7Shifts Mobile Ordering and Payment by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:55:34GoTab.io and 7Shifts Mobile Ordering and Paymentfull<![CDATA[Mighty Quinn's BBQ]]>tag:soundcloud,2010:tracks/1107728581Wed, 18 Aug 2021 12:00:25 GMTMighty Quinn's BBQ by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:40:10Mighty Quinn's BBQfull<![CDATA[The Future of Restaurant Technology: AI, Customization, and End-to-end Solutions with Nabeel Alamgir]]>In this episode of Restaurant Technology Guys podcast, the host speaks with Nabeel Alamgir, CEO and co-founder of Lunchbox. They discuss Nabeel's background as an immigrant from Kuwait and Bangladesh, the birth of Lunchbox as a solution to challenges faced by restaurants in the age of technology, and the innovative features Lunchbox offers to enhance restaurant operations. They also touch on Nabeel's interesting viewpoint on the COVID-19 pandemic as an accelerant of restaurant industry shifts towards technology and the importance of mental and physical health for leaders in the hospitality industry.

00:00 Introduction and Guest Background
00:52 Understanding the Role of Lunchbox
01:53 Nabeel's Journey into the Restaurant Industry
04:27 The Growth and Evolution of Lunchbox
04:54 The Vision and Mission of Lunchbox
12:36 The Impact of the Pandemic on the Restaurant Industry
17:22 Understanding the Different Types of End Users
18:18 Improving the User Experience with Dynamic Features
19:58 Improving User Experience and Managing Third-Party Delivery Orders
20:52 The Importance of Adapting and Growing as a Company
21:19 The Decision to Acquire a Company and Entering a New Space
21:45 Understanding the Needs of Restaurant Operators
23:33 The Role of POS Systems in Restaurant Operations
27:03 The Future of Off-Premise Ordering: AI and Machine Learning
30:55 The Importance of Health and Wellness for Leaders
33:56 Connecting with Lunchbox and Future Plans

]]>Buzzsprout-14096966Mon, 08 Jan 2024 11:00:00 GMT<p>In this episode of Restaurant Technology Guys podcast, the host speaks with Nabeel Alamgir, CEO and co-founder of Lunchbox. They discuss Nabeel's background as an immigrant from Kuwait and Bangladesh, the birth of Lunchbox as a solution to challenges faced by restaurants in the age of technology, and the innovative features Lunchbox offers to enhance restaurant operations. They also touch on Nabeel's interesting viewpoint on the COVID-19 pandemic as an accelerant of restaurant industry shifts towards technology and the importance of mental and physical health for leaders in the hospitality industry.<br /><br />00:00 Introduction and Guest Background<br />00:52 Understanding the Role of Lunchbox<br />01:53 Nabeel's Journey into the Restaurant Industry<br />04:27 The Growth and Evolution of Lunchbox<br />04:54 The Vision and Mission of Lunchbox<br />12:36 The Impact of the Pandemic on the Restaurant Industry<br />17:22 Understanding the Different Types of End Users<br />18:18 Improving the User Experience with Dynamic Features<br />19:58 Improving User Experience and Managing Third-Party Delivery Orders<br />20:52 The Importance of Adapting and Growing as a Company<br />21:19 The Decision to Acquire a Company and Entering a New Space<br />21:45 Understanding the Needs of Restaurant Operators<br />23:33 The Role of POS Systems in Restaurant Operations<br />27:03 The Future of Off-Premise Ordering: AI and Machine Learning<br />30:55 The Importance of Health and Wellness for Leaders<br />33:56 Connecting with Lunchbox and Future Plans</p>no00:36:03The Future of Restaurant Technology: AI, Customization, and End-to-end Solutions with Nabeel Alamgirfull<![CDATA[Join Jeremy and Phil Crawford, CTO of CKE owner of Carl's Jr and Hardee's where they talk digital transformation of these iconic brands. Carl's Jr. (carlsjr.com) and Hardee's (hardees.com)]]>Join Jeremy and Phil Crawford, CTO of CKE owner of Carl's Jr and Hardee's where they talk digital transformation of these iconic brands. Carl's Jr. (carlsjr.com) and Hardee's (hardees.com)

Phil Crawford is currently the CTO of CKE Restaurants, the parent company of Carl's Jr. and Hardee's which operates 4000+ QSR restaurants worldwide. Crawford leads CKE’s Digital and Technology functions and is responsible for building a technology-forward, data-driven company that exceeds consumers/ evolving expectations. Crawford has over 20 years of experience in C-Level Technology rolls. Previous he has served as Global Chief Technology Officer at Godiva Chocolatier, Inc. Prior to that, he served as Chief Information Officer/Head of Technology for Shake Shack, Inc. and Yard House Restaurants, Inc.

]]>tag:soundcloud,2010:tracks/1263008530Mon, 25 Jul 2022 10:00:02 GMT<p>Join Jeremy and Phil Crawford, CTO of CKE owner of Carl's Jr and Hardee's where they talk digital transformation of these iconic brands. <a href="https://www.carlsjr.com/" rel="noopener noreferrer nofollow">Carl's Jr. (carlsjr.com)</a> and <a href="https://www.hardees.com/" rel="noopener noreferrer nofollow">Hardee's (hardees.com)</a></p><p>Phil Crawford is currently the CTO of CKE Restaurants, the parent company of Carl's Jr. and Hardee's which operates 4000+ QSR restaurants worldwide. Crawford leads CKE’s Digital and Technology functions and is responsible for building a technology-forward, data-driven company that exceeds consumers/ evolving expectations. Crawford has over 20 years of experience in C-Level Technology rolls. Previous he has served as Global Chief Technology Officer at Godiva Chocolatier, Inc. Prior to that, he served as Chief Information Officer/Head of Technology for Shake Shack, Inc. and Yard House Restaurants, Inc.</p>no00:50:56Join Jeremy and Phil Crawford, CTO of CKE owner of Carl's Jr and Hardee's where they talk digital transformation of these iconic brands. Carl's Jr. (carlsjr.com) and Hardee's (hardees.com)full<![CDATA[Optimizing Restaurant Operations with COGS-Well's Bill Lindsey: From Cost Management to Menu Engineering]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy interviews industry veteran Bill Lindsey, founder of COGS-Well, a company specializing in cost of goods sold software for restaurants. Bill shares insights from his long career in the restaurant industry, which began in 1974 as a restaurant manager and evolved into developing restaurant management software. The discussion covers the basics of back office systems, the importance of managing cost of goods and labor, and strategies for improving profitability, such as menu engineering, waste reduction, and leveraging AI for inventory management. Bill also highlights the unique features and methodologies of COGS-Well, designed to set up inventory systems quickly and efficiently while maintaining high data quality through auditing teams. Additionally, the episode emphasizes the importance of partnering with vendors, leveraging rebates, and making data-driven decisions. For more information and a demo of COGS-Well's solutions, listeners are encouraged to visit their website and dedicated landing page.

00:00 Introduction and Welcome

00:25 Meet Bill Lindsey: Industry Veteran

01:44 Understanding Back Office Systems

03:16 Labor and Food Costs: A Balancing Act

07:09 Impact of Tariffs and Volatility on Food Costs

13:18 Strategies for Managing Costs

26:55 Boosting Sales with Desserts and Appetizers

28:06 Leveraging Rebate Programs for Extra Income

30:58 Reducing Waste with AI and Donations

35:38 Introduction to Cogswell's Unique Approach

37:00 Setting Up and Managing Inventory Efficiently

44:01 Optimizing Menu and Labor Costs

52:03 The Importance of Partnering and Data-Driven Decisions

]]>Buzzsprout-17536592Mon, 21 Jul 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy interviews industry veteran Bill Lindsey, founder of COGS-Well, a company specializing in cost of goods sold software for restaurants. Bill shares insights from his long career in the restaurant industry, which began in 1974 as a restaurant manager and evolved into developing restaurant management software. The discussion covers the basics of back office systems, the importance of managing cost of goods and labor, and strategies for improving profitability, such as menu engineering, waste reduction, and leveraging AI for inventory management. Bill also highlights the unique features and methodologies of COGS-Well, designed to set up inventory systems quickly and efficiently while maintaining high data quality through auditing teams. Additionally, the episode emphasizes the importance of partnering with vendors, leveraging rebates, and making data-driven decisions. For more information and a demo of COGS-Well's solutions, listeners are encouraged to visit their website and dedicated landing page.</p><p>00:00 Introduction and Welcome</p><p>00:25 Meet Bill Lindsey: Industry Veteran</p><p>01:44 Understanding Back Office Systems</p><p>03:16 Labor and Food Costs: A Balancing Act</p><p>07:09 Impact of Tariffs and Volatility on Food Costs</p><p>13:18 Strategies for Managing Costs</p><p>26:55 Boosting Sales with Desserts and Appetizers</p><p>28:06 Leveraging Rebate Programs for Extra Income</p><p>30:58 Reducing Waste with AI and Donations</p><p>35:38 Introduction to Cogswell's Unique Approach</p><p>37:00 Setting Up and Managing Inventory Efficiently</p><p>44:01 Optimizing Menu and Labor Costs</p><p>52:03 The Importance of Partnering and Data-Driven Decisions</p>no00:54:53Optimizing Restaurant Operations with COGS-Well's Bill Lindsey: From Cost Management to Menu Engineeringfull<![CDATA[Navigating the Future of Restaurant Technology: A Chat with NRN's Senior Tech reporter Joanna Fantozzi]]>Navigating the Evolving Landscape of Restaurant Technology with Joanna Fantozzi

In this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.

00:00 Introduction and Guest Introduction
00:33 Joanna's Background and Career Journey
01:22 Passion for Restaurants and Hospitality
02:57 State of Restaurant Technology
04:13 Challenges and Basics of Restaurant Tech
05:53 Importance of Seamless Customer Experience
17:59 Loyalty Programs and Customer Data
27:24 Future of Restaurant Technology
32:40 Events and Staying Connected
35:50 Conclusion and Final Thoughts

]]>Buzzsprout-15794998Mon, 30 Sep 2024 11:00:00 GMT<p>Navigating the Evolving Landscape of Restaurant Technology with Joanna Fantozzi<br /><br />In this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.<br /><br />00:00 Introduction and Guest Introduction<br />00:33 Joanna's Background and Career Journey<br />01:22 Passion for Restaurants and Hospitality<br />02:57 State of Restaurant Technology<br />04:13 Challenges and Basics of Restaurant Tech<br />05:53 Importance of Seamless Customer Experience<br />17:59 Loyalty Programs and Customer Data<br />27:24 Future of Restaurant Technology<br />32:40 Events and Staying Connected<br />35:50 Conclusion and Final Thoughts</p>no00:36:38Navigating the Future of Restaurant Technology: A Chat with NRN's Senior Tech reporter Joanna Fantozzifull<![CDATA[Optimizing Restaurant Reputation Management with FeedCheck]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedCheck helps streamline the process by aggregating reviews from multiple platforms like Google Maps, TripAdvisor, and Yelp. Alexandra shares insights on how the AI-driven platform categorizes reviews, generates customized responses, and highlights trends to improve customer engagement and business operations. They also cover the global reach of FeedCheck, the benefits of responding to both positive and negative reviews, and how the platform can drive top-line sales and customer loyalty.

00:00 Feedcheck

00:53 Introduction and Guest Welcome

01:17 Alexandra's Background and Career Journey

02:17 Introduction to FeedCheck

02:40 How FeedCheck Works

03:23 Challenges and Solutions in Review Management

06:41 Importance of Responding to Reviews

08:22 AI in Review Management

22:36 Global Reach and Client Engagement

23:22 Onboarding Process and AI Benefits

29:28 Conclusion and Final Thoughts



]]>Buzzsprout-17281063Mon, 16 Jun 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedCheck helps streamline the process by aggregating reviews from multiple platforms like Google Maps, TripAdvisor, and Yelp. Alexandra shares insights on how the AI-driven platform categorizes reviews, generates customized responses, and highlights trends to improve customer engagement and business operations. They also cover the global reach of FeedCheck, the benefits of responding to both positive and negative reviews, and how the platform can drive top-line sales and customer loyalty.</p><p>00:00 Feedcheck</p><p>00:53 Introduction and Guest Welcome</p><p>01:17 Alexandra's Background and Career Journey</p><p>02:17 Introduction to FeedCheck</p><p>02:40 How FeedCheck Works</p><p>03:23 Challenges and Solutions in Review Management</p><p>06:41 Importance of Responding to Reviews</p><p>08:22 AI in Review Management</p><p>22:36 Global Reach and Client Engagement</p><p>23:22 Onboarding Process and AI Benefits</p><p>29:28 Conclusion and Final Thoughts</p><p><br /><br /></p>no00:32:19Optimizing Restaurant Reputation Management with FeedCheckfull<![CDATA[Revolutionizing Restaurant Tech with Santi Cuellar: Network Insights and Innovations]]>In this episode of the Restaurant Technology Podcast, host welcomes Santi Cuellar, Senior Manager of Product Marketing for Fusion Connect and co-host of the Tech Unmuted podcast. Santi shares insights into the evolving role of technology in the restaurant and retail sectors, particularly focusing on network infrastructure and its criticality. The discussion covers the shift in network needs driven by the pandemic, the importance of robust and secure Wi-Fi networks, and the significance of omni-channel customer experiences. Santi emphasizes the necessity for restaurants to innovate not just for customer satisfaction but also for staff efficiency. He also provides a deep dive into network elements like routers, switches, and Quality of Service (QoS), explaining their impacts on operations. The episode underscores the importance of partnering with experienced technology firms to ensure seamless, secure, and efficient operations in today's digital age.

00:00 Introduction and Guest Introduction
00:47 Fusion Connect and Restaurant Tech Synergies
01:26 Importance of Network in Restaurant Operations
03:50 Understanding Network Components
09:25 Omni-Channel Customer Experience
15:57 Staff Expectations and Technology
23:05 The Importance of Separate WiFi Networks
24:43 Guest WiFi Splash Page Benefits
27:29 Security Concerns with WiFi Networks
31:40 Best Practices for Network Security
37:03 Engaging with Network Security Providers
42:07 Connecting with Fusion Connect

]]>Buzzsprout-15643208Mon, 07 Oct 2024 11:00:00 GMT<p>In this episode of the Restaurant Technology Podcast, host welcomes Santi Cuellar, Senior Manager of Product Marketing for Fusion Connect and co-host of the Tech Unmuted podcast. Santi shares insights into the evolving role of technology in the restaurant and retail sectors, particularly focusing on network infrastructure and its criticality. The discussion covers the shift in network needs driven by the pandemic, the importance of robust and secure Wi-Fi networks, and the significance of omni-channel customer experiences. Santi emphasizes the necessity for restaurants to innovate not just for customer satisfaction but also for staff efficiency. He also provides a deep dive into network elements like routers, switches, and Quality of Service (QoS), explaining their impacts on operations. The episode underscores the importance of partnering with experienced technology firms to ensure seamless, secure, and efficient operations in today's digital age.<br /><br />00:00 Introduction and Guest Introduction<br />00:47 Fusion Connect and Restaurant Tech Synergies<br />01:26 Importance of Network in Restaurant Operations<br />03:50 Understanding Network Components<br />09:25 Omni-Channel Customer Experience<br />15:57 Staff Expectations and Technology<br />23:05 The Importance of Separate WiFi Networks<br />24:43 Guest WiFi Splash Page Benefits<br />27:29 Security Concerns with WiFi Networks<br />31:40 Best Practices for Network Security<br />37:03 Engaging with Network Security Providers<br />42:07 Connecting with Fusion Connect</p>no00:44:38Revolutionizing Restaurant Tech with Santi Cuellar: Network Insights and Innovationsfull<![CDATA[Revolutionizing Restaurant Operations with AI-Powered Video Analytics]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian sits down with Brock Weeks, CEO of Savvy, to discuss groundbreaking AI video analytics transforming multi-site restaurant operations. Brock explains how Savvy helps brands unlock valuable insights from video data, covering speed of service, guest experiences, staff performance, and delivery efficiency. They delve into the evolution of video systems from liability tools to essential business intelligence assets, emphasizing the importance of integrating video data with other business systems for full operational visibility. By addressing common challenges such as fragmented data and leveraging AI for actionable insights, the episode provides a comprehensive guide for restaurant operators looking to enhance their operations with technology.

00:00 Savi

00:14 Introduction and Guest Introduction

02:18 Brock's Background and Savvy's Mission

03:18 The Evolution of Video Technology

03:40 Challenges in Offline Retail

05:50 The Power of AI and Video Data

09:55 Current State of Video Systems in Restaurants

17:30 Business Use Cases for Video Data

21:24 Understanding Data Centralization

21:50 Identifying and Solving Operational Issues

22:55 Enhancing Guest Experience with AI

24:30 Revolutionizing Store Operations with AI

26:26 The Future of AI in Retail

30:08 Implementing AI Solutions in Your Business

36:11 Connecting with Savvy for AI Solutions

]]>Buzzsprout-18020985Mon, 20 Oct 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian sits down with Brock Weeks, CEO of Savvy, to discuss groundbreaking AI video analytics transforming multi-site restaurant operations. Brock explains how Savvy helps brands unlock valuable insights from video data, covering speed of service, guest experiences, staff performance, and delivery efficiency. They delve into the evolution of video systems from liability tools to essential business intelligence assets, emphasizing the importance of integrating video data with other business systems for full operational visibility. By addressing common challenges such as fragmented data and leveraging AI for actionable insights, the episode provides a comprehensive guide for restaurant operators looking to enhance their operations with technology.</p><p>00:00 Savi</p><p>00:14 Introduction and Guest Introduction</p><p>02:18 Brock's Background and Savvy's Mission</p><p>03:18 The Evolution of Video Technology</p><p>03:40 Challenges in Offline Retail</p><p>05:50 The Power of AI and Video Data</p><p>09:55 Current State of Video Systems in Restaurants</p><p>17:30 Business Use Cases for Video Data</p><p>21:24 Understanding Data Centralization</p><p>21:50 Identifying and Solving Operational Issues</p><p>22:55 Enhancing Guest Experience with AI</p><p>24:30 Revolutionizing Store Operations with AI</p><p>26:26 The Future of AI in Retail</p><p>30:08 Implementing AI Solutions in Your Business</p><p>36:11 Connecting with Savvy for AI Solutions</p>no00:38:10Revolutionizing Restaurant Operations with AI-Powered Video Analyticsfull<![CDATA[Harnessing Restaurant Technology with AI: A Conversation with Matt Walmpler of Clear Cogs]]>In this enlightening conversation, Matt Wampler, a former Jimmy John's franchisee and a crucial player at Clear Cogs, talks about the role of modern technology in the restaurant industry. He discusses the power of data-driven decisions and the challenges of integrating AI in restaurant operations. The conversation also reveals how Clear Cogs has been partnering with Point of Sale (POS) companies, including freshly announced partnership with Toast, enhancing the accessibility of AI for all restaurant operators. Emphasizes on the importance of having actionable data and how Clear Cogs utilizes AI in food cost management, labor management, and more. The discussion also sheds light on ClearCogs' commitment to help restaurants improve their operations and become more profitable.

00:00 Introduction and Welcome
00:09 Guest Introduction: Matt from Clear Cogs
00:37 The Journey from Restaurant Operator to Tech Innovator
01:10 Understanding ClearCogs: Solving Restaurant Problems with Tech
01:46 The Power of Data in Restaurant Operations
02:28 The Impact of Food Costs and Waste on Restaurant Operations
08:40 The Role of AI in Restaurant Operations
13:57 The Importance of Trust in Implementing Tech Solutions
16:20 The Future of AI in Restaurant Operations
20:02 The Role of ClearCogs in Labor Management
22:53 The Importance of Data Management in Restaurant Operations
28:36 ClearCogs' Partnership with Toast and Future Plans
36:56 Conclusion and Final Thoughts

]]>Buzzsprout-14528137Mon, 04 Mar 2024 12:00:00 GMT<p>In this enlightening conversation, Matt Wampler, a former Jimmy John's franchisee and a crucial player at Clear Cogs, talks about the role of modern technology in the restaurant industry. He discusses the power of data-driven decisions and the challenges of integrating AI in restaurant operations. The conversation also reveals how Clear Cogs has been partnering with Point of Sale (POS) companies, including freshly announced partnership with Toast, enhancing the accessibility of AI for all restaurant operators. Emphasizes on the importance of having actionable data and how Clear Cogs utilizes AI in food cost management, labor management, and more. The discussion also sheds light on ClearCogs' commitment to help restaurants improve their operations and become more profitable.<br /><br />00:00 Introduction and Welcome<br />00:09 Guest Introduction: Matt from Clear Cogs<br />00:37 The Journey from Restaurant Operator to Tech Innovator<br />01:10 Understanding ClearCogs: Solving Restaurant Problems with Tech<br />01:46 The Power of Data in Restaurant Operations<br />02:28 The Impact of Food Costs and Waste on Restaurant Operations<br />08:40 The Role of AI in Restaurant Operations<br />13:57 The Importance of Trust in Implementing Tech Solutions<br />16:20 The Future of AI in Restaurant Operations<br />20:02 The Role of ClearCogs in Labor Management<br />22:53 The Importance of Data Management in Restaurant Operations<br />28:36 ClearCogs' Partnership with Toast and Future Plans<br />36:56 Conclusion and Final Thoughts</p>no00:37:37Harnessing Restaurant Technology with AI: A Conversation with Matt Walmpler of Clear Cogsfull<![CDATA[Cali BBQ Media]]>Restaurant Technology Guys Discuss Storytelling and Media with Shawn Walchef

In this episode of Restaurant Technology Guys, host Jeremy Julian talks to Shawn Walchef, the owner of Cali Barbecue in San Diego. Shawn shares his story of running a restaurant, struggling in the initial years, and learning to make it a success. He also discusses the impact of technology, especially social media platforms, in advertising and marketing his business. Shawn shares the importance of building a community and storytelling for restaurant businesses, even advising fellow restaurant owners to take advantage of digital platforms to share their unique stories. They then delve into the topic of personal development, work satisfaction, gratitude, and self-care. The conversation concludes with Shawn sharing his future plans and encouraging listeners to connect with him for collaboration or questions.

00:00 Introduction and Welcome
00:11 Guest Introduction: Shawn's Journey
00:48 The Birth of Cali Barbecue
01:12 Overcoming Challenges and Embracing Barbecue
02:23 The Power of Storytelling and Digital Presence
03:12 Embracing Online Reviews and Social Media
04:03 Transforming a Barbecue Business into a Media Business
07:04 The Importance of Telling Your Own Story
10:21 The Power of Continuous Improvement and Curiosity
17:18 Balancing Personal and Professional Life
22:22 The Importance of Authenticity and Transparency
24:13 The Power of Authenticity and Sharing Personal Stories
25:15 The Journey of Sobriety and Adoption
25:53 Turning Passion into a Full-fledged Business
26:28 The Shift from Traditional Marketing to Storytelling
27:55 Overcoming Fear and Embracing the Journey of Content Creation
28:50 The Power of Persistence and Consistency in Content Creation
30:23 The Impact of Storytelling and Influence
32:16 The Importance of Self-improvement and Continuous Learning
38:42 The Journey of Building a Successful YouTube Channel
41:08 The Future of Storytelling and Digital Content Creation
43:49 Conclusion: The Impact of Storytelling and Gratitude

]]>Buzzsprout-14424654Mon, 12 Feb 2024 12:00:00 GMT<p>Restaurant Technology Guys Discuss Storytelling and Media with Shawn Walchef<br /><br />In this episode of Restaurant Technology Guys, host Jeremy Julian talks to Shawn Walchef, the owner of Cali Barbecue in San Diego. Shawn shares his story of running a restaurant, struggling in the initial years, and learning to make it a success. He also discusses the impact of technology, especially social media platforms, in advertising and marketing his business. Shawn shares the importance of building a community and storytelling for restaurant businesses, even advising fellow restaurant owners to take advantage of digital platforms to share their unique stories. They then delve into the topic of personal development, work satisfaction, gratitude, and self-care. The conversation concludes with Shawn sharing his future plans and encouraging listeners to connect with him for collaboration or questions.<br /><br />00:00 Introduction and Welcome<br />00:11 Guest Introduction: Shawn's Journey<br />00:48 The Birth of Cali Barbecue<br />01:12 Overcoming Challenges and Embracing Barbecue<br />02:23 The Power of Storytelling and Digital Presence<br />03:12 Embracing Online Reviews and Social Media<br />04:03 Transforming a Barbecue Business into a Media Business<br />07:04 The Importance of Telling Your Own Story<br />10:21 The Power of Continuous Improvement and Curiosity<br />17:18 Balancing Personal and Professional Life<br />22:22 The Importance of Authenticity and Transparency<br />24:13 The Power of Authenticity and Sharing Personal Stories<br />25:15 The Journey of Sobriety and Adoption<br />25:53 Turning Passion into a Full-fledged Business<br />26:28 The Shift from Traditional Marketing to Storytelling<br />27:55 Overcoming Fear and Embracing the Journey of Content Creation<br />28:50 The Power of Persistence and Consistency in Content Creation<br />30:23 The Impact of Storytelling and Influence<br />32:16 The Importance of Self-improvement and Continuous Learning<br />38:42 The Journey of Building a Successful YouTube Channel<br />41:08 The Future of Storytelling and Digital Content Creation<br />43:49 Conclusion: The Impact of Storytelling and Gratitude</p>no00:45:22Cali BBQ Mediafull<![CDATA[Untold Story of PopcornGTM]]>PopcornGTM Video

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts a conversation with Paul Molinari and Michael Beck, co-founders of PopcornGTM, a company focused on delivering bold, intentional sales and marketing strategy to help restaurant technologies break through and win. They delve into the challenges of getting noticed in a crowded market, underscore the importance of resonating with target audiences, and share valuable insights on the utilization of sales and marketing strategies for success in the restaurant tech realm.

 Introduction
 Michael & Paul Introduction
 Background and Industry Experience
 Birth of Popcorn GTM
 State of the Restaurant Tech Market
 Brand Messaging and Sales strategy
 Conclusion

]]>Buzzsprout-14376341Mon, 29 Jan 2024 11:00:00 GMT<p>PopcornGTM Video<br /><br />In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts a conversation with Paul Molinari and Michael Beck, co-founders of PopcornGTM, a company focused on delivering bold, intentional sales and marketing strategy to help restaurant technologies break through and win. They delve into the challenges of getting noticed in a crowded market, underscore the importance of resonating with target audiences, and share valuable insights on the utilization of sales and marketing strategies for success in the restaurant tech realm.<br /><br /> Introduction<br /> Michael &amp; Paul Introduction<br /> Background and Industry Experience<br /> Birth of Popcorn GTM<br /> State of the Restaurant Tech Market<br /> Brand Messaging and Sales strategy<br /> Conclusion</p>no00:34:19Untold Story of PopcornGTMfull<![CDATA[Democratizing Access to AI in Restaurants: A Conversation with Carl Turner, Founder of Swipe.by]]>Restaurant Technology Guys Podcast: Episode featuring Swipeby

In this episode of the Restaurant Technology Guys podcast, Jeremy interviews Carl Turner, the CEO, and founder of Swipeby. They discuss the exciting strides Swipeby is making in the restaurant technology space, from implementing an AI-driven 360 online ordering platform to developing personalized, automated marketing campaigns for restaurant businesses. They delve into the benefits of AI technology for enhancing customer experiences, improving business operations, and offering real-time data analysis.

 Introduction
 About Carl Turner and Swipeby
 Challenges and Solution
 Data Analysis and Customer Experience
 Discussing Future of AI in Restaurants
 Engaging with Swipeby
 Closing Remarks

]]>Buzzsprout-14097121Mon, 15 Jan 2024 11:00:00 GMT<p>Restaurant Technology Guys Podcast: Episode featuring Swipeby<br /><br />In this episode of the Restaurant Technology Guys podcast, Jeremy interviews Carl Turner, the CEO, and founder of Swipeby. They discuss the exciting strides Swipeby is making in the restaurant technology space, from implementing an AI-driven 360 online ordering platform to developing personalized, automated marketing campaigns for restaurant businesses. They delve into the benefits of AI technology for enhancing customer experiences, improving business operations, and offering real-time data analysis.<br /><br /> Introduction<br /> About Carl Turner and Swipeby<br /> Challenges and Solution<br /> Data Analysis and Customer Experience<br /> Discussing Future of AI in Restaurants<br /> Engaging with Swipeby<br /> Closing Remarks</p>no00:37:38Democratizing Access to AI in Restaurants: A Conversation with Carl Turner, Founder of Swipe.byfull<![CDATA[Fantastic food quality lessons from the leaders at Thermodyne]]>Thermodyne foodservice is a company that provides high-quality cooking and holding equipment for restaurants, hotels, catering and other foodservice businesses. Thermodyne's patented Fluid Shelf technology ensures even heat distribution and precise temperature control, resulting in better food quality, safety and shelf life. Thermodyne offers a range of products, from countertop warmers and steamers to full-size ovens and cabinets, that can meet any foodservice need. Join Aaron Bremer where he shares his journey. 

]]>Buzzsprout-13927114Mon, 11 Dec 2023 11:00:00 GMT<p>Thermodyne foodservice is a company that provides high-quality cooking and holding equipment for restaurants, hotels, catering and other foodservice businesses. Thermodyne's patented Fluid Shelf technology ensures even heat distribution and precise temperature control, resulting in better food quality, safety and shelf life. Thermodyne offers a range of products, from countertop warmers and steamers to full-size ovens and cabinets, that can meet any foodservice need. Join Aaron Bremer where he shares his journey. </p>no00:40:25Fantastic food quality lessons from the leaders at Thermodynefull<![CDATA[Where did the name Voodoo Brewing Co come from? Learn this and more from this talk with their CEO]]>In this episode, we have a special guest: Matteo,  CEO of Voodoo Brewing. Voodoo is known for its innovative and experimental beers, like the Gran Met, a Belgian-style tripel aged in oak barrels with champagne yeast, or the Big Black Voodoo Daddy, a massive imperial stout with chocolate, vanilla and coffee. Matteo will tell us how he started Voodoo, what inspires him to create new beers, and what challenges he faces in running a successful brewery. Tune in and get ready to learn some brewing magic from Matteo! Check them out at https://www.voodoobrewery.com/

]]>Buzzsprout-13737642Mon, 04 Dec 2023 11:00:00 GMT<p>In this episode, we have a special guest: Matteo,  CEO of Voodoo Brewing. Voodoo is known for its innovative and experimental beers, like the Gran Met, a Belgian-style tripel aged in oak barrels with champagne yeast, or the Big Black Voodoo Daddy, a massive imperial stout with chocolate, vanilla and coffee. Matteo will tell us how he started Voodoo, what inspires him to create new beers, and what challenges he faces in running a successful brewery. Tune in and get ready to learn some brewing magic from Matteo! Check them out at https://www.voodoobrewery.com/</p>no00:36:36Where did the name Voodoo Brewing Co come from? Learn this and more from this talk with their CEOfull<![CDATA[Troy Hooper Brings the heat with the story of Pepper Lunch and it growth in North America]]>Join Jeremy and CEO Troy Hooper where they talk about how Pepper Lunch came to be in Japan and its amazing growth in North America.  Be the first to hear about their goals and growth plans for the US market.  Check them out at Pepper Lunch - Sizzling Hot Plate Dining Experience (pepperlunchrestaurants.com)

]]>Buzzsprout-13736933Mon, 20 Nov 2023 10:00:00 GMT<p>Join Jeremy and CEO Troy Hooper where they talk about how Pepper Lunch came to be in Japan and its amazing growth in North America.  Be the first to hear about their goals and growth plans for the US market.  Check them out at <a href="https://www.pepperlunchrestaurants.com/" rel="noopener noreferrer nofollow">Pepper Lunch - Sizzling Hot Plate Dining Experience (pepperlunchrestaurants.com)</a></p>no00:35:02Troy Hooper Brings the heat with the story of Pepper Lunch and it growth in North Americafull<![CDATA[Union Software looks to solve the payment problems]]>Join Jeremy and Founder and CEO Alex Broeker where we talk about the problem of checking out in a restaurant and how if not done well it can ruin the entire hospitality experience.  Check them out at Union | Great Service Starts Here (getunion.com)

]]>Buzzsprout-13736846Mon, 13 Nov 2023 11:00:00 GMT<p>Join Jeremy and Founder and CEO Alex Broeker where we talk about the problem of checking out in a restaurant and how if not done well it can ruin the entire hospitality experience.  Check them out at <a href="https://getunion.com/" rel="noopener noreferrer nofollow">Union | Great Service Starts Here (getunion.com)</a></p>no00:36:38Union Software looks to solve the payment problemsfull<![CDATA[Hot Concept Cornbreads Restaurant talks soul food]]>Join Jeremy and found of Cornbread Soul Adenah Bayoh where we talk about how Cornbread came to be, her journey to the states and how to use technology to your advantage. Check them out at Cornbread Soul | Best Soul Food Restaurant | Farm to Soul

]]>Buzzsprout-13736742Mon, 06 Nov 2023 11:00:00 GMT<p>Join Jeremy and found of Cornbread Soul Adenah Bayoh where we talk about how Cornbread came to be, her journey to the states and how to use technology to your advantage. Check them out at <a href="https://cornbreadsoul.com/" rel="noopener noreferrer nofollow">Cornbread Soul | Best Soul Food Restaurant | Farm to Soul</a></p>no00:36:04Hot Concept Cornbreads Restaurant talks soul foodfull<![CDATA[Your Tax Free Life Starts here with CPA JT Pells]]>Are you the owner of a restaurant looking for ways to maximize your tax benefits? If so, you won't want to miss this exclusive interview between Jeremy Julian from Restaurant Technology Guys and JT Pells, a CPA specializing in taxes for restaurants. Get the inside scoop on all things taxes, and leave with actionable tips that can help lower your business’s taxes! Check them out at https://jtpells.com/

]]>Buzzsprout-13655379Mon, 23 Oct 2023 09:00:00 GMT<p>Are you the owner of a restaurant looking for ways to maximize your tax benefits? If so, you won't want to miss this exclusive interview between Jeremy Julian from Restaurant Technology Guys and JT Pells, a CPA specializing in taxes for restaurants. Get the inside scoop on all things taxes, and leave with actionable tips that can help lower your business’s taxes! Check them out at https://jtpells.com/</p>no00:39:10Your Tax Free Life Starts here with CPA JT Pellsfull<![CDATA[Boost Sales with Expert Digital Menus by OSM Solutions]]>Check out how to do digital menu boards right with CEO and Founder Marc Rosenberg.  Marc shared his insights on how digital signage, menu boards, kiosks, and other innovative solutions can enhance the customer experience, increase sales, and reduce costs. We also talked about some of the challenges and opportunities that restaurant owners and operators face in this fast-changing landscape. Tune in to hear their stories, tips, and advice on how to leverage technology to grow your business. Check them out at https://osmsolutions.com/

]]>Buzzsprout-13423730Thu, 12 Oct 2023 10:00:00 GMT<p>Check out how to do digital menu boards right with CEO and Founder Marc Rosenberg.  Marc shared his insights on how digital signage, menu boards, kiosks, and other innovative solutions can enhance the customer experience, increase sales, and reduce costs. We also talked about some of the challenges and opportunities that restaurant owners and operators face in this fast-changing landscape. Tune in to hear their stories, tips, and advice on how to leverage technology to grow your business. Check them out at https://osmsolutions.com/</p>no00:47:18201Boost Sales with Expert Digital Menus by OSM Solutionsfull<![CDATA[Maximize Local Store Marketing with evocalize]]>In this episode, we chat with Matthew Marx, the founder and CEO of Evocalize, a platform that helps local businesses create and run effective digital marketing campaigns. In the show we discuss how Evocalize can help restaurant owners reach more customers, increase their online presence, and grow their revenue. We also talk about the challenges and opportunities of local marketing in the post-pandemic era, and how Evocalize can help businesses adapt and thrive. Tune in to hear some great insights and tips from these two experts in the field of local marketing. Check them out at Local digital marketing tools for franchises | Evocalize

]]>Buzzsprout-13156069Mon, 18 Sep 2023 10:00:00 GMT<p>In this episode, we chat with Matthew Marx, the founder and CEO of Evocalize, a platform that helps local businesses create and run effective digital marketing campaigns. In the show we discuss how Evocalize can help restaurant owners reach more customers, increase their online presence, and grow their revenue. We also talk about the challenges and opportunities of local marketing in the post-pandemic era, and how Evocalize can help businesses adapt and thrive. Tune in to hear some great insights and tips from these two experts in the field of local marketing. Check them out at <a href="https://evocalize.com/" rel="noopener noreferrer nofollow">Local digital marketing tools for franchises | Evocalize</a></p>no00:47:57196Maximize Local Store Marketing with evocalizefull<![CDATA[Guest Self Ordering with Tillster]]>In this episode, I'm going to show you how Tillster helps restaurants with guest ordering. Tillster is a company that provides online and mobile ordering solutions for restaurants, so you can order your food faster and easier. Tillster also helps restaurants increase their sales, improve their operations, and engage their customers with personalized marketing. If you want to learn more about Tillster and how it works, keep watching! 

Check them out at https://www.tillster.com/

]]>Buzzsprout-12989581Mon, 14 Aug 2023 11:00:00 GMT<p>In this episode, I'm going to show you how Tillster helps restaurants with guest ordering. Tillster is a company that provides online and mobile ordering solutions for restaurants, so you can order your food faster and easier. Tillster also helps restaurants increase their sales, improve their operations, and engage their customers with personalized marketing. If you want to learn more about Tillster and how it works, keep watching! <br /><br />Check them out at https://www.tillster.com/</p>no00:47:28191Guest Self Ordering with Tillsterfull<![CDATA[Veggie Grill Founder T.K. Pillan talks growth of the country's largest plant-based restaurant brand]]>Join Jeremy and Founder of Veggie Grill T.K Pillan where they talk about the shift from technology startup to becoming the largest plant-based chain in the country. 

In 2006, investor partners T.K. Pillan and Kevin Boylan began looking for the next big restaurant idea. Around the same time, the duo were personally experiencing the tremendous health benefits of a plant-based diet and were becoming more informed about the inhumane and unsustainable factory farming methods used to produce meat and dairy products. So, driven to take a stand and change American food culture for the better, the two teamed up with culinary expert Ray White to start Veggie Grill, a vegan restaurant based in Irvine, California. Today, as the largest plant-based QSR restaurant chain with 35 restaurants and 700+ team members across the country, Veggie Grill has empowered millions of customers to not only try vegan food, but to crave it. While all locations have been strictly corporate-owned up until now, the Veggie Grill brand is officially launching its franchise opportunity and giving entrepreneurs the opportunity to join the runaway leader in the exciting plant-based movement. Since being founded in 2006, Veggie Grill has expanded to include locations in California, Oregon, Washington, Illinois, Massachusetts and New York City. 

After years of widespread adoption, plant-based foods are expected to continue comprising a bigger share of menus, growing from a $29.4 billion market in 2020 to more than $162 billion in 2030, according to Bloomberg Intelligence. Legacy players in the QSR industry are also starting to take notice, with franchise brands like KFC, McDonald’s and Burger King following the lead of brands like Veggie Grill by rolling out plant-based options.

In addition to catering to consumer demand for healthier options, Veggie Grill also aligns with the urgent trend towards adopting more environmentally friendly meal options. According to a study by the Good Food Institute, plant-based meat both emits 30% to 90% less greenhouse gas and causes 51% to 91% less aquatic nutrient pollution than conventional meat. 

The Veggie Grill menu includes soups, salads, bowls, sandwiches, burgers and desserts — all made using 100% vegan, plant-based products. Thanks to its position as an innovative leader in the vegan quick-service restaurant industry, Veggie Grill also has exclusive access to the latest and greatest in plant proteins and made-from-scratch culinary inspirations and works closely with industry leading suppliers. 

For a Full Transcript of the Show Click Here

]]>Buzzsprout-12985112Sun, 09 Jul 2023 12:00:00 GMT<p>Join Jeremy and Founder of Veggie Grill T.K Pillan where they talk about the shift from technology startup to becoming the largest plant-based chain in the country. </p><p>In 2006, investor partners T.K. Pillan and Kevin Boylan began looking for the next big restaurant idea. Around the same time, the duo were personally experiencing the tremendous health benefits of a plant-based diet and were becoming more informed about the inhumane and unsustainable factory farming methods used to produce meat and dairy products. So, driven to take a stand and change American food culture for the better, the two teamed up with culinary expert Ray White to start Veggie Grill, a vegan restaurant based in Irvine, California. Today, as the largest plant-based QSR restaurant chain with 35 restaurants and 700+ team members across the country, Veggie Grill has empowered millions of customers to not only try vegan food, but to crave it. While all locations have been strictly corporate-owned up until now, the Veggie Grill brand is officially launching its franchise opportunity and giving entrepreneurs the opportunity to join the runaway leader in the exciting plant-based movement. Since being founded in 2006, Veggie Grill has expanded to include locations in California, Oregon, Washington, Illinois, Massachusetts and New York City. </p><p>After years of widespread adoption, plant-based foods are expected to continue comprising a bigger share of menus, growing from a $29.4 billion market in 2020 to more than $162 billion in 2030, according to Bloomberg Intelligence. Legacy players in the QSR industry are also starting to take notice, with franchise brands like KFC, McDonald’s and Burger King following the lead of brands like Veggie Grill by rolling out plant-based options.</p><p>In addition to catering to consumer demand for healthier options, Veggie Grill also aligns with the urgent trend towards adopting more environmentally friendly meal options. According to a study by the Good Food Institute, plant-based meat both emits 30% to 90% less greenhouse gas and causes 51% to 91% less aquatic nutrient pollution than conventional meat. </p><p>The Veggie Grill menu includes soups, salads, bowls, sandwiches, burgers and desserts — all made using 100% vegan, plant-based products. Thanks to its position as an innovative leader in the vegan quick-service restaurant industry, Veggie Grill also has exclusive access to the latest and greatest in plant proteins and made-from-scratch culinary inspirations and works closely with industry leading suppliers. </p><p><a href="https://restauranttechnologyguys.com/186-veggie-grill-transcript/" rel="noopener noreferrer nofollow">For a Full Transcript of the Show Click Here</a></p>no00:36:59186Veggie Grill Founder T.K. Pillan talks growth of the country's largest plant-based restaurant brandfull<![CDATA[Measuring the guest experience with Ovation Founder and CEO Zack Oates]]>Join Jeremy and Zack where they talk about why most feedback systems fail and how Ovation has changed the feedback game. 

Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation starts with a 2-question survey, is SMS-based survey, and works on- and off-prem. Through frictionless integrations with online ordering platforms and other methods, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue. Learn more at www.ovationup.com

For the Full Transcript Click Here

]]>Buzzsprout-12985096Mon, 03 Jul 2023 10:00:00 GMT<p>Join Jeremy and Zack where they talk about why most feedback systems fail and how Ovation has changed the feedback game. </p><p>Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation starts with a 2-question survey, is SMS-based survey, and works on- and off-prem. Through frictionless integrations with online ordering platforms and other methods, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue. Learn more at <a href="http://www.ovationup.com" rel="noopener noreferrer nofollow">www.ovationup.com</a></p><p><a href="https://restauranttechnologyguys.com/185-ovation-transcript/" rel="noopener noreferrer nofollow">For the Full Transcript Click Here</a></p>no00:43:49185Measuring the guest experience with Ovation Founder and CEO Zack Oatesfull<![CDATA[Sage Intact]]>tag:soundcloud,2010:tracks/1120779358Mon, 27 Sep 2021 09:59:59 GMTSage Intact by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:55:44Sage Intactfull<![CDATA[Biggby Coffee]]>The Restaurant Technology Guys Podcast Biggby Coffee MIX by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1071341239Mon, 02 Aug 2021 12:00:04 GMT<p>The Restaurant Technology Guys Podcast Biggby Coffee MIX by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:50:33Biggby Coffeefull<![CDATA[7 Shifts]]>The Restaurant Technology Guys Podcast 7 Shifts MIX by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1071321655Mon, 19 Jul 2021 12:00:00 GMT<p>The Restaurant Technology Guys Podcast 7 Shifts MIX by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:46:161227 Shiftsfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 051: Managing food costs like an expert with xtraCHEF]]>tag:soundcloud,2010:tracks/483851397Tue, 14 Aug 2018 00:00:00 GMTAs restaurant operators, we know that one of the biggest costs to our restaurants is food. Being able to automate the ability to go through food cost invoices and recipes with a fine tooth comb means more profit for your restaurant! Join Jeremy and Ryan as they welcome Andy Schwartz from xtraCHEF to talk about three easy ways you can manage and automating your restaurant's food costs!Check out xtraCHEF at www.xtrachef.com.no00:38:10The Restaurant Technology Guys Podcast Ep. 051: Managing food costs like an expert with xtraCHEFfull<![CDATA[How spoon.tech is revolutionizing AI: A podcast with Daniil]]>Hey everyone, welcome back to my channel! In this episode, I had the pleasure of interviewing Daniil Klubov, the founder and CEO of spoon.tech, a company that provides AI-powered tools for restaurant process automation and employee training. Daniil shared his journey from working at McKinsey to launching his own restaurant startup and then creating spoon.tech. He also gave some insights into the challenges and opportunities in the food services industry and how technology can help solve them. If you are interested in entrepreneurship, innovation and food, you don't want to miss this podcast! Make sure to like, subscribe and leave a comment below!

]]>tag:soundcloud,2010:tracks/1459985842Mon, 05 Jun 2023 10:00:04 GMT<p>Hey everyone, welcome back to my channel! In this episode, I had the pleasure of interviewing Daniil Klubov, the founder and CEO of spoon.tech, a company that provides AI-powered tools for restaurant process automation and employee training. Daniil shared his journey from working at McKinsey to launching his own restaurant startup and then creating spoon.tech. He also gave some insights into the challenges and opportunities in the food services industry and how technology can help solve them. If you are interested in entrepreneurship, innovation and food, you don't want to miss this podcast! Make sure to like, subscribe and leave a comment below!</p>no00:43:53181How spoon.tech is revolutionizing AI: A podcast with Daniilfull<![CDATA[Dynamic Pricing for Restaurants with the Founders of Juicer]]>Jeremy talks with the Co-Founders of Juicer CARL ORSBOURN and ASHWIN KAMLANI (juicerpricing.com) about their journey to help restaurants understand the power of data to make pricing decisions. Our conversation is a master class on the use of data to make better decisions within your restaurant pricing strategy. 

The days of guessing your menu prices are over. Check them out Home | JUICER: Dynamic Pricing for Restaurants (juicerpricing.com)

]]>tag:soundcloud,2010:tracks/1455000694Mon, 22 May 2023 10:00:08 GMT<p>Jeremy talks with the Co-Founders of Juicer <a href="https://www.juicerpricing.com/juicer-about" rel="noopener noreferrer nofollow">CARL ORSBOURN</a> and <a href="https://www.juicerpricing.com/juicer-about" rel="noopener noreferrer nofollow">ASHWIN KAMLANI (juicerpricing.com)</a> about their journey to help restaurants understand the power of data to make pricing decisions. Our conversation is a master class on the use of data to make better decisions within your restaurant pricing strategy. </p><p>The days of guessing your menu prices are over. Check them out <a href="https://www.juicerpricing.com/" rel="noopener noreferrer nofollow">Home | JUICER: Dynamic Pricing for Restaurants (juicerpricing.com)</a></p>no00:42:56179Dynamic Pricing for Restaurants with the Founders of Juicerfull<![CDATA[Top 10 Restaurant Technology Episodes of 2025: Insights and Innovations]]>In this episode, we highlight the top 10 most loved and impactful episodes of 2025, based on both personal enjoyment and audience engagement on YouTube and audio podcasts. Featuring industry experts and groundbreaking companies, we discuss technological advancements and strategic insights in the restaurant industry. Highlights include Bill Lindsay from Cogswell on AI-driven inventory management, EveryBite's smart menu technology for dietary preferences, House of Giants' digital ordering innovations, and more. The episode celebrates the successes of 2025 and looks forward to more exciting content and innovations in 2026, encouraging listeners to subscribe and suggest future guests.

00:00 Introduction and Overview

00:52 Episode 1: Bill Lindsay from Cogswell

04:42 Episode 2: EveryBite's Innovative Solution

07:52 Episode 3: House of Giants' Digital Transformation

10:45 Episode 4: Matt's Human-Centric Leadership

13:44 Episode 5: Mellow Mushroom's Guest Experience

16:49 Episode 6: Poke Works' Hawaiian Cuisine

19:16 Launching Hawaiian Hot Plates

19:29 Explosive Growth of Rewards Program

20:21 Pollo Campero's US Expansion

23:21 RTI's Energy Management Innovations

26:30 TechRyde's Seamless Integration

29:57 Wisetail's Learning Management

33:48 Wisk's Inventory Management Solutions

36:23 Conclusion and Future Episodes

]]>Buzzsprout-18410107Mon, 29 Dec 2025 06:00:00 GMT<p>In this episode, we highlight the top 10 most loved and impactful episodes of 2025, based on both personal enjoyment and audience engagement on YouTube and audio podcasts. Featuring industry experts and groundbreaking companies, we discuss technological advancements and strategic insights in the restaurant industry. Highlights include Bill Lindsay from Cogswell on AI-driven inventory management, EveryBite's smart menu technology for dietary preferences, House of Giants' digital ordering innovations, and more. The episode celebrates the successes of 2025 and looks forward to more exciting content and innovations in 2026, encouraging listeners to subscribe and suggest future guests.</p><p>00:00 Introduction and Overview</p><p>00:52 Episode 1: Bill Lindsay from Cogswell</p><p>04:42 Episode 2: EveryBite's Innovative Solution</p><p>07:52 Episode 3: House of Giants' Digital Transformation</p><p>10:45 Episode 4: Matt's Human-Centric Leadership</p><p>13:44 Episode 5: Mellow Mushroom's Guest Experience</p><p>16:49 Episode 6: Poke Works' Hawaiian Cuisine</p><p>19:16 Launching Hawaiian Hot Plates</p><p>19:29 Explosive Growth of Rewards Program</p><p>20:21 Pollo Campero's US Expansion</p><p>23:21 RTI's Energy Management Innovations</p><p>26:30 TechRyde's Seamless Integration</p><p>29:57 Wisetail's Learning Management</p><p>33:48 Wisk's Inventory Management Solutions</p><p>36:23 Conclusion and Future Episodes</p>no00:37:06Top 10 Restaurant Technology Episodes of 2025: Insights and Innovationsfull<![CDATA[The Restaurant Technology Guys Ep. 057: Finding Restaurateur Communities]]>tag:soundcloud,2010:tracks/536309763Tue, 27 Nov 2018 00:00:00 GMTSometimes it feels like building a restaurant business is a lot of solo work... Long hours crafting menus, finding real estate, doing the books... But you don't have to go at it alone! Join Jeremy and Ryan as they discuss some of the options that restaurateurs have when it comes to finding and building relationships with other restaurateurs and entrepreneurs in their community, state, and around the world!no00:42:18The Restaurant Technology Guys Ep. 057: Finding Restaurateur Communitiesfull<![CDATA[Revolutionizing Digital Signage with Eli Chmouni of Neon]]>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian discusses the transformative journey of digital signage with Eli Chmouni, CEO of Neon. Eli shares his unique path to founding Neon, a company that simplifies digital signage for restaurants and retail with a plug-and-play approach. From his stint working at a Burger King drive-through for research to creating a solution that increases sales by up to 17%, Eli's dedication to solving customer problems is evident. The episode dives into the integration of Neon's software with POS systems, the benefits of digital signage in both customer-facing and employee-facing environments, and how Neon's ease of use and customer support set it apart in the market. Tune in to learn how digital signage can enhance operations and boost sales across various industries.

00:00 Introduction to the Podcast

00:22 Meet Eli, CEO of Neon

00:36 The Birth of Neon

01:06 Neon's Impact on Digital Signage

01:28 Jeremy's Introduction and Disclaimer

02:07 Eli's Background and Early Ventures

02:59 Spotlight and the Digital Signage Problem

04:14 Creating Pixie and the Birth of Neon

05:05 Neon's Growth and Market Impact

10:43 The Importance of Convenience and Support

12:51 Eli's Burger King Experience

14:04 Neon's Drive-Through System

15:19 Challenges and Solutions in Digital Menu Boards

19:48 Flexibility and Efficiency of Digital Signage

21:02 Focusing on the Restaurant Space

21:26 Dynamic Menu Integration with POS Systems

22:24 Addressing Out-of-Stock Items

23:02 Maximizing Digital Signage Impact

23:54 Reliability of Digital Signage Systems

25:01 Handling Internet Outages

28:37 Drive-Through Innovations

33:19 Expanding Beyond Quick Service Restaurants

33:52 Innovations in Music and Loyalty Programs

37:28 Final Thoughts and Contact Information

39:02 Comprehensive Digital Solutions for Various Industries



]]>Buzzsprout-18161314Mon, 10 Nov 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian discusses the transformative journey of digital signage with Eli Chmouni, CEO of Neon. Eli shares his unique path to founding Neon, a company that simplifies digital signage for restaurants and retail with a plug-and-play approach. From his stint working at a Burger King drive-through for research to creating a solution that increases sales by up to 17%, Eli's dedication to solving customer problems is evident. The episode dives into the integration of Neon's software with POS systems, the benefits of digital signage in both customer-facing and employee-facing environments, and how Neon's ease of use and customer support set it apart in the market. Tune in to learn how digital signage can enhance operations and boost sales across various industries.</p><p>00:00 Introduction to the Podcast</p><p>00:22 Meet Eli, CEO of Neon</p><p>00:36 The Birth of Neon</p><p>01:06 Neon's Impact on Digital Signage</p><p>01:28 Jeremy's Introduction and Disclaimer</p><p>02:07 Eli's Background and Early Ventures</p><p>02:59 Spotlight and the Digital Signage Problem</p><p>04:14 Creating Pixie and the Birth of Neon</p><p>05:05 Neon's Growth and Market Impact</p><p>10:43 The Importance of Convenience and Support</p><p>12:51 Eli's Burger King Experience</p><p>14:04 Neon's Drive-Through System</p><p>15:19 Challenges and Solutions in Digital Menu Boards</p><p>19:48 Flexibility and Efficiency of Digital Signage</p><p>21:02 Focusing on the Restaurant Space</p><p>21:26 Dynamic Menu Integration with POS Systems</p><p>22:24 Addressing Out-of-Stock Items</p><p>23:02 Maximizing Digital Signage Impact</p><p>23:54 Reliability of Digital Signage Systems</p><p>25:01 Handling Internet Outages</p><p>28:37 Drive-Through Innovations</p><p>33:19 Expanding Beyond Quick Service Restaurants</p><p>33:52 Innovations in Music and Loyalty Programs</p><p>37:28 Final Thoughts and Contact Information</p><p>39:02 Comprehensive Digital Solutions for Various Industries</p><p><br /><br /></p>no00:42:13Revolutionizing Digital Signage with Eli Chmouni of Neonfull<![CDATA[Vericast: Shaping the Future of Restaurant Technology]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian engages in a conversation with Marc Mathies from Vericast. The discussion revolves around how Vericast, best known as a cooperative shared mail provider in the restaurant space, pivots to the digital landscape. Marc highlights Vericast's novel data enhancement project called 'Next Drive,' bridging customer data with proprietary data to create personalised advertising campaigns with refined accuracy. The podcast also discusses the value of retailers' online advertisements, the significance of data in marketing, and the dilemma of transforming marketers into data analysts.

 Introduction
 Guest Introduction
 Discussing Vericast
 Vericast's Evolution
 Restaurant interactions with Vericast
 Vericast's Transition towards Digital
 The Power of Data in Marketing
 Next Drive: Vericast's new marketing platform
 The role of AI & ML in analyzing data
 Benefit to the Consumer
 Digital Advertising in Retail
 How to reach Vericast

]]>Buzzsprout-14438213Mon, 19 Feb 2024 11:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian engages in a conversation with Marc Mathies from Vericast. The discussion revolves around how Vericast, best known as a cooperative shared mail provider in the restaurant space, pivots to the digital landscape. Marc highlights Vericast's novel data enhancement project called 'Next Drive,' bridging customer data with proprietary data to create personalised advertising campaigns with refined accuracy. The podcast also discusses the value of retailers' online advertisements, the significance of data in marketing, and the dilemma of transforming marketers into data analysts.<br /><br /> Introduction<br /> Guest Introduction<br /> Discussing Vericast<br /> Vericast's Evolution<br /> Restaurant interactions with Vericast<br /> Vericast's Transition towards Digital<br /> The Power of Data in Marketing<br /> Next Drive: Vericast's new marketing platform<br /> The role of AI &amp; ML in analyzing data<br /> Benefit to the Consumer<br /> Digital Advertising in Retail<br /> How to reach Vericast</p>no00:41:07Vericast: Shaping the Future of Restaurant Technologyfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 021: Personal and Professional Tools for Success]]>tag:soundcloud,2010:tracks/325191051Mon, 29 May 2017 00:00:00 GMTIf there's one thing we know, it's that business professionals are always BUSY! Especially in the restaurant world, owners are busy running their restaurant, exploring possibilities for new locations, managing technology, building new menu items, and the list goes on. Add in busy personal lives with travel, kids, sports, and family and that professional has very little free time. Join Jeremy and Ryan as they discuss the tools to keep today's busiest professionals on track and on time! Make the time to listen to this one!no00:46:02The Restaurant Technology Guys Podcast Ep. 021: Personal and Professional Tools for Successfull<![CDATA[Boosting Restaurant Revenue with Digital In-Venue Advertising: A Conversation with Can from Finch]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, CRO of Custom Business Solutions with over 25 years in restaurant tech, hosts Can, a serial entrepreneur and founder of Finch. Finch offers innovative digital media platforms tailored for restaurants, allowing them to advertise in-house specials and sell screen time to third-party advertisers. Can explains how Finch aims to help restaurant owners enhance guest experiences, drive behavior, and boost margins without incurring costs for hardware or installation. Highlights include real-time advertising capabilities, success stories and upcoming features to enhance customer loyalty and venue revenues. Finch currently operates in New York, San Francisco, Los Angeles, and Miami. For more information, restaurants can reach out directly via Instagram @FinchVenues or email hi@FinchNow.com.

00:00 Introduction to Today's Episode
00:09 The Rise of Digital Media in Retail
00:27 Introducing Can and His Digital Media Platform
01:21 Meet Jeremy Julian
01:50 Welcome to the Restaurant Technology Guys Podcast
02:37 Can's Journey in the Startup Industry
03:38 The Concept Behind Finch
04:54 How Finch is Revolutionizing In-Venue Advertising
06:15 Real-World Applications and Success Stories
12:11 Ensuring Security and Customization
14:36 Cost and Implementation of Finch
29:43 Future Plans and Expansion
31:38 Conclusion and Contact Information

]]>Buzzsprout-16504923Mon, 10 Feb 2025 11:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, CRO of Custom Business Solutions with over 25 years in restaurant tech, hosts Can, a serial entrepreneur and founder of Finch. Finch offers innovative digital media platforms tailored for restaurants, allowing them to advertise in-house specials and sell screen time to third-party advertisers. Can explains how Finch aims to help restaurant owners enhance guest experiences, drive behavior, and boost margins without incurring costs for hardware or installation. Highlights include real-time advertising capabilities, success stories and upcoming features to enhance customer loyalty and venue revenues. Finch currently operates in New York, San Francisco, Los Angeles, and Miami. For more information, restaurants can reach out directly via Instagram @FinchVenues or email hi@FinchNow.com.<br /><br />00:00 Introduction to Today's Episode<br />00:09 The Rise of Digital Media in Retail<br />00:27 Introducing Can and His Digital Media Platform<br />01:21 Meet Jeremy Julian<br />01:50 Welcome to the Restaurant Technology Guys Podcast<br />02:37 Can's Journey in the Startup Industry<br />03:38 The Concept Behind Finch<br />04:54 How Finch is Revolutionizing In-Venue Advertising<br />06:15 Real-World Applications and Success Stories<br />12:11 Ensuring Security and Customization<br />14:36 Cost and Implementation of Finch<br />29:43 Future Plans and Expansion<br />31:38 Conclusion and Contact Information</p>no00:35:13Boosting Restaurant Revenue with Digital In-Venue Advertising: A Conversation with Can from Finchfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 014: Tackling Restaurant Tradeshows, A How-To]]>tag:soundcloud,2010:tracks/308693233Mon, 20 Feb 2017 00:00:00 GMTDo you often find yourself wandering around aimlessly at tradeshows? Do you not know which tradeshows to attend this year? Then this episode is for you! We've got a quick step-by-step guide to making the most out of each tradeshow you attend. CHECK IT OUT!no00:40:17The Restaurant Technology Guys Podcast Ep. 014: Tackling Restaurant Tradeshows, A How-Tofull<![CDATA[Best Labor Management Practice]]>tag:soundcloud,2010:tracks/983379790Mon, 22 Feb 2021 13:00:08 GMTBest Labor Management Practice by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:44:04Best Labor Management Practicefull<![CDATA[Reimagining Restaurant Delivery: Insights from Meredith Sandland]]>In this episode of the Restaurant Technology Guys podcast, the hosts welcome back Meredith Sandland, CEO of Empower Delivery. Meredith offers insights into the evolution of restaurant technology and the importance of efficient delivery systems. She discusses how her company, Empower Delivery, spun out from ClusterTruck, aims to streamline the delivery process for restaurants by offering an end-to-end order fulfillment system. The conversation delves into the challenges of third-party delivery services, the importance of first-party delivery to control guest experiences, and the concept of using gig workers as in-house delivery drivers. Meredith also shares her perspectives on the current state of delivery services and how restaurants can adapt to changing consumer behaviors and rising costs.

00:00 Introduction and Guest Introduction
00:26 Meeting Through the Book
01:30 Empower Delivery and ClusterTruck
04:52 First Party vs Third Party Delivery
06:47 Challenges and Solutions in Delivery
11:48 Current State of Delivery
18:34 Reflecting on Purposeful Actions
18:55 Three Types of Restaurants and Delivery Strategies
22:11 Challenges and Solutions in Delivery
25:05 The Role of Technology in Delivery Management
29:32 Consulting and Onboarding for Restaurants
33:57 Getting in Touch and Final Thoughts

]]>Buzzsprout-15516533Mon, 09 Sep 2024 10:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, the hosts welcome back Meredith Sandland, CEO of Empower Delivery. Meredith offers insights into the evolution of restaurant technology and the importance of efficient delivery systems. She discusses how her company, Empower Delivery, spun out from ClusterTruck, aims to streamline the delivery process for restaurants by offering an end-to-end order fulfillment system. The conversation delves into the challenges of third-party delivery services, the importance of first-party delivery to control guest experiences, and the concept of using gig workers as in-house delivery drivers. Meredith also shares her perspectives on the current state of delivery services and how restaurants can adapt to changing consumer behaviors and rising costs.<br /><br />00:00 Introduction and Guest Introduction<br />00:26 Meeting Through the Book<br />01:30 Empower Delivery and ClusterTruck<br />04:52 First Party vs Third Party Delivery<br />06:47 Challenges and Solutions in Delivery<br />11:48 Current State of Delivery<br />18:34 Reflecting on Purposeful Actions<br />18:55 Three Types of Restaurants and Delivery Strategies<br />22:11 Challenges and Solutions in Delivery<br />25:05 The Role of Technology in Delivery Management<br />29:32 Consulting and Onboarding for Restaurants<br />33:57 Getting in Touch and Final Thoughts</p>no00:35:50Reimagining Restaurant Delivery: Insights from Meredith Sandlandfull<![CDATA[Exploring Fintech and Wage Access in the Restaurant Industry with Instant Financial]]>In this podcast episode of Restaurant Technology Guys, the guest Tal Clark, CEO of Instant Financial, discusses the important aspects of fintech and wage access in the restaurant industry. With Tal's two-decade experience in the financial technology space, he describes the role of Instant Financial in facilitating digital payments, increasing accessibility, and making transactions cost-effective. The conversation includes an in-depth discussion about the necessity and benefits of earned wage access and direct access to tips for restaurant staff. Acknowledging the increasingly cashless society, they also discuss the challenges with traditional banking and the rise of alternative financial institutions. Tal also highlights the Instant's efforts to lower the barriers for pay access, including those who are underbanked.

00:00 Introduction and Guest Introduction
00:28 Guest's Background and Journey in FinTech
01:31 Understanding FinTech and Its Impact
02:37 Challenges in Restaurant Industry and Earned Wages
03:10 Importance of Instant Access to Earned Wages
09:06 The Shift to Digital Payments and Tips
12:17 The Cost of Using Cash in Restaurants
16:04 The Rise of Alternative Banking and Its Impact
19:23 How Instant Works: Earned Wages and Tips
27:17 Getting Started with Instant
28:07 Conclusion and Final Thoughts

]]>Buzzsprout-14535057Mon, 18 Mar 2024 11:00:00 GMT<p>In this podcast episode of Restaurant Technology Guys, the guest Tal Clark, CEO of Instant Financial, discusses the important aspects of fintech and wage access in the restaurant industry. With Tal's two-decade experience in the financial technology space, he describes the role of Instant Financial in facilitating digital payments, increasing accessibility, and making transactions cost-effective. The conversation includes an in-depth discussion about the necessity and benefits of earned wage access and direct access to tips for restaurant staff. Acknowledging the increasingly cashless society, they also discuss the challenges with traditional banking and the rise of alternative financial institutions. Tal also highlights the Instant's efforts to lower the barriers for pay access, including those who are underbanked.<br /><br />00:00 Introduction and Guest Introduction<br />00:28 Guest's Background and Journey in FinTech<br />01:31 Understanding FinTech and Its Impact<br />02:37 Challenges in Restaurant Industry and Earned Wages<br />03:10 Importance of Instant Access to Earned Wages<br />09:06 The Shift to Digital Payments and Tips<br />12:17 The Cost of Using Cash in Restaurants<br />16:04 The Rise of Alternative Banking and Its Impact<br />19:23 How Instant Works: Earned Wages and Tips<br />27:17 Getting Started with Instant<br />28:07 Conclusion and Final Thoughts</p>no00:29:35Exploring Fintech and Wage Access in the Restaurant Industry with Instant Financialfull<![CDATA[Bobby's Burgers: The Innovation Behind the Unbeatable Burger Experience]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian welcomes Anne Pritt, Chief Marketing Officer for Bobby’s Burgers by Bobby Flay. Jeremy and Anne discuss the collaboration with celebrity chef Bobby Flay, focusing on how Bobby's travels inspire seasonal and craveable menu items including burgers, fries, and shakes. Anne shares her extensive background in marketing with brands like Tim Horton's and Sbarro, and explains the philosophy behind Bobby’s innovations and limited-time offerings, including the use of high-quality ingredients like certified Angus beef. They also discuss the tech stack used to ensure consistent product quality and the strategic growth plan for expanding Bobby’s Burgers through traditional and non-traditional franchises. Listeners are encouraged to learn more about Bobby's Burgers and potential franchise opportunities.

00:00 Bobby's Burgers

00:54 Introduction and Warm Welcome

01:22 Meet Anne Pritz: Chief Marketing Officer of Bobby's Burgers

01:36 Anne's Professional Journey

02:53 Who is Bobby Flay?

03:48 The Unbeatable Burger Experience

04:58 Personal Stories and Bobby Flay's Approachability

07:24 Bobby's Burgers: The Fast Casual Concept

10:07 Menu Innovation and Limited Time Offerings

14:16 Marketing Strategies for New Products

18:39 Latest Menu Innovations: Greek Town Burger and Blueberry Cheesecake Milkshake

26:25 Franchising Opportunities and Expansion Plans

33:03 Conclusion and Final Thoughts

]]>Buzzsprout-17280498Mon, 09 Jun 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian welcomes Anne Pritt, Chief Marketing Officer for Bobby’s Burgers by Bobby Flay. Jeremy and Anne discuss the collaboration with celebrity chef Bobby Flay, focusing on how Bobby's travels inspire seasonal and craveable menu items including burgers, fries, and shakes. Anne shares her extensive background in marketing with brands like Tim Horton's and Sbarro, and explains the philosophy behind Bobby’s innovations and limited-time offerings, including the use of high-quality ingredients like certified Angus beef. They also discuss the tech stack used to ensure consistent product quality and the strategic growth plan for expanding Bobby’s Burgers through traditional and non-traditional franchises. Listeners are encouraged to learn more about Bobby's Burgers and potential franchise opportunities.</p><p>00:00 Bobby's Burgers</p><p>00:54 Introduction and Warm Welcome</p><p>01:22 Meet Anne Pritz: Chief Marketing Officer of Bobby's Burgers</p><p>01:36 Anne's Professional Journey</p><p>02:53 Who is Bobby Flay?</p><p>03:48 The Unbeatable Burger Experience</p><p>04:58 Personal Stories and Bobby Flay's Approachability</p><p>07:24 Bobby's Burgers: The Fast Casual Concept</p><p>10:07 Menu Innovation and Limited Time Offerings</p><p>14:16 Marketing Strategies for New Products</p><p>18:39 Latest Menu Innovations: Greek Town Burger and Blueberry Cheesecake Milkshake</p><p>26:25 Franchising Opportunities and Expansion Plans</p><p>33:03 Conclusion and Final Thoughts</p>no00:34:19Bobby's Burgers: The Innovation Behind the Unbeatable Burger Experiencefull<![CDATA[Take a Shifty with CEO Beth Hussey who shares how she created technology to train team members]]>Shifting Your Restaurant Training to Tech: Conversation with Beth Hussey of Shifty

In this enlightening episode of the Restaurant Technology Guys podcast, Beth Hussey, an experienced restaurateur, and founder of Shifty.inc shares her journey from being in the restaurant business for over 37 years to introducing technology into the industry. Beth created a unique way of training servers and bartenders, turning it into a tech platform called Shifty, and shares insights on restaurant employee retention, engagement, and training. She also discusses how Shifty evolves this training approach, enhancing it with valuable tools and a truly anonymous suggestion box feature for improvement. Listen in as Beth candidly talks about her experiences, the current state of the restaurant industry, and how technology can aid in improving restaurant operations.

00:01 Introduction and Guest Introduction
00:43 Beth's Journey into the Restaurant Business
03:05 Challenges of Training in the Restaurant Industry
03:34 The Impact of the Pandemic and the Birth of Shifty
08:20 The Unique Training Methodology of Shifty
14:45 The Power of Flashcards in Training
19:19 The Importance of Standards in Restaurant Training
21:36 The Importance of Proper Training in Restaurants
22:10 The Decline of Traditional Etiquette Knowledge
22:28 Introducing Shifty: A New Training Technology Platform
22:51 The Power of Flashcards in Learning
23:17 The Impact of Training on Restaurant Experience
23:52 Training for the Back of the House
24:46 The Evolution of Shifty and Its Impact on the Back of the House
26:32 The Importance of Employee Engagement and Retention
29:58 The Role of Managers in Employee Retention
34:06 The Cost of Employee Turnover and the Value of Retention
37:23 The Power of Employee Engagement with Shifty
39:13 The Story Behind the Name 'Shifty' 

Check them out at Shifty - Training app for Servers and Bartenders (shiftyinc.com)

]]>Buzzsprout-13737478Mon, 27 Nov 2023 10:00:00 GMT<p>Shifting Your Restaurant Training to Tech: Conversation with Beth Hussey of Shifty<br /><br />In this enlightening episode of the Restaurant Technology Guys podcast, Beth Hussey, an experienced restaurateur, and founder of Shifty.inc shares her journey from being in the restaurant business for over 37 years to introducing technology into the industry. Beth created a unique way of training servers and bartenders, turning it into a tech platform called Shifty, and shares insights on restaurant employee retention, engagement, and training. She also discusses how Shifty evolves this training approach, enhancing it with valuable tools and a truly anonymous suggestion box feature for improvement. Listen in as Beth candidly talks about her experiences, the current state of the restaurant industry, and how technology can aid in improving restaurant operations.<br /><br />00:01 Introduction and Guest Introduction<br />00:43 Beth's Journey into the Restaurant Business<br />03:05 Challenges of Training in the Restaurant Industry<br />03:34 The Impact of the Pandemic and the Birth of Shifty<br />08:20 The Unique Training Methodology of Shifty<br />14:45 The Power of Flashcards in Training<br />19:19 The Importance of Standards in Restaurant Training<br />21:36 The Importance of Proper Training in Restaurants<br />22:10 The Decline of Traditional Etiquette Knowledge<br />22:28 Introducing Shifty: A New Training Technology Platform<br />22:51 The Power of Flashcards in Learning<br />23:17 The Impact of Training on Restaurant Experience<br />23:52 Training for the Back of the House<br />24:46 The Evolution of Shifty and Its Impact on the Back of the House<br />26:32 The Importance of Employee Engagement and Retention<br />29:58 The Role of Managers in Employee Retention<br />34:06 The Cost of Employee Turnover and the Value of Retention<br />37:23 The Power of Employee Engagement with Shifty<br />39:13 The Story Behind the Name 'Shifty' <br /><br />Check them out at Shifty - Training app for Servers and Bartenders (shiftyinc.com)</p>no00:41:40Take a Shifty with CEO Beth Hussey who shares how she created technology to train team membersfull<![CDATA[Delivering the Digital Restaurant]]>Join second time guests Meredith Sandland and Carl Orsbourn where we talk about the practical application of delivery, digital ordering, and the tools all restaurants need to be thinking about when going to a digital channel. Delivering - The Digital Restaurant explores the world of off-premise food and the massive disruption facing American restaurants through first-hand accounts of restaurateurs, food industry veterans, and start-up entrepreneurs.Restaurateurs are experiencing a similar level of disruption to what retailers faced 20 years ago with the birth of mainstream e-commerce. Changing demographics, social interactions, new digital capabilities & expectations, omnichannel fulfillment networks, and a thirst for convenience & variety have shifted how, what and where people are eating their food.

]]>tag:soundcloud,2010:tracks/1439101396Mon, 27 Mar 2023 10:00:08 GMT<p>Join second time guests Meredith Sandland and Carl Orsbourn where we talk about the practical application of delivery, digital ordering, and the tools all restaurants need to be thinking about when going to a digital channel. Delivering - The Digital Restaurant explores the world of off-premise food and the massive disruption facing American restaurants through first-hand accounts of restaurateurs, food industry veterans, and start-up entrepreneurs.Restaurateurs are experiencing a similar level of disruption to what retailers faced 20 years ago with the birth of mainstream e-commerce. Changing demographics, social interactions, new digital capabilities &amp; expectations, omnichannel fulfillment networks, and a thirst for convenience &amp; variety have shifted how, what and where people are eating their food.</p>no00:40:43171Delivering the Digital Restaurantfull<![CDATA[Oath Pizza]]>tag:soundcloud,2010:tracks/1151802427Mon, 03 Jan 2022 12:00:52 GMTOath Pizza by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:36:43Oath Pizzafull<![CDATA[Branded Strategic Hospitality]]>tag:soundcloud,2010:tracks/1151801521Mon, 20 Dec 2021 12:00:36 GMTBranded Strategic Hospitality by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:48:41Branded Strategic Hospitalityfull<![CDATA[Instant Financial: Revolutionizing Pay and Tips in the Restaurant Industry]]>In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. David Alvarado, who has extensive experience in the restaurant industry, shares insights from his journey, including his tenure at Blooming Brands and his current role at Instant Financial. Instant Financial provides a solution that enables daily pay for non-tipped employees and digital tip distribution, streamlining operations and reducing costs for restaurants. The episode also covers the broader implications of financial wellness tools, including financial literacy education, credit building, and health and wellness benefits, emphasizing how these tools can significantly improve employees' lives. This podcast is a must-listen for restaurant operators looking to gain a competitive edge by adopting technology that addresses modern employees' needs.

00:00 Instant Financial

01:17 Introduction and Welcome

01:45 Meet David Alvarado

02:14 David's Career Journey

03:36 Introduction to Instant Financial

04:57 Understanding Earned Wages

07:24 Benefits of Instant Pay

13:35 Addressing Concerns About Instant Pay

23:33 Digital Tips Management

31:09 Employee Financial Wellness

37:33 Conclusion and Contact Information

]]>Buzzsprout-17119593Mon, 19 May 2025 05:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and David Alvarado delve into the world of financial technology and its impact on the restaurant industry. They discuss the critical importance of earned wage access, allowing employees to get paid daily, and the advantages it offers for both employers and employees. David Alvarado, who has extensive experience in the restaurant industry, shares insights from his journey, including his tenure at Blooming Brands and his current role at Instant Financial. Instant Financial provides a solution that enables daily pay for non-tipped employees and digital tip distribution, streamlining operations and reducing costs for restaurants. The episode also covers the broader implications of financial wellness tools, including financial literacy education, credit building, and health and wellness benefits, emphasizing how these tools can significantly improve employees' lives. This podcast is a must-listen for restaurant operators looking to gain a competitive edge by adopting technology that addresses modern employees' needs.</p><p>00:00 Instant Financial</p><p>01:17 Introduction and Welcome</p><p>01:45 Meet David Alvarado</p><p>02:14 David's Career Journey</p><p>03:36 Introduction to Instant Financial</p><p>04:57 Understanding Earned Wages</p><p>07:24 Benefits of Instant Pay</p><p>13:35 Addressing Concerns About Instant Pay</p><p>23:33 Digital Tips Management</p><p>31:09 Employee Financial Wellness</p><p>37:33 Conclusion and Contact Information</p>no00:40:13Instant Financial: Revolutionizing Pay and Tips in the Restaurant Industryfull<![CDATA[Hear the story of the iconic steakhouse Black Angus from Jim Little]]>In this episode of the Restaurant Technology Guys Podcast, we chat with Jim Little, the Director of Culinary from Black Angus Steakhouse. Jim shares his insights on how he runs the culinary and drink programs for over 40 locations across the US. He also talks about how he uses technology to streamline operations, enhance guest experience, and innovate new menu items. Tune in to hear Jim's tips and tricks on how to create a successful restaurant brand with delicious food and drinks.

]]>Buzzsprout-13655406Mon, 30 Oct 2023 10:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, we chat with Jim Little, the Director of Culinary from Black Angus Steakhouse. Jim shares his insights on how he runs the culinary and drink programs for over 40 locations across the US. He also talks about how he uses technology to streamline operations, enhance guest experience, and innovate new menu items. Tune in to hear Jim's tips and tricks on how to create a successful restaurant brand with delicious food and drinks.</p>no00:38:13Hear the story of the iconic steakhouse Black Angus from Jim Littlefull<![CDATA[Innovating Restaurant Training with Wisetail: An In-depth Look at Employee Enablement]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Kat Claypool from Wisetail, a leader in learning management systems for the restaurant industry. Kat discusses her career journey and the pivotal role Wisetail plays in improving restaurant operations through its employee enablement platform. The conversation covers Wisetail’s comprehensive tools, including learning management systems, operational checklist tools, and newly integrated content management systems resulting from their acquisition of Player Link. Emphasizing the importance of micro-training and tailored solutions for frontline workers, they explore how Wisetail aids in consistency, retention, and data-driven decision-making. Jeremy and Kat also delve into the advantages of tech consolidation, accessibility on multiple device platforms, and the impact of AI in enhancing training content. This episode offers valuable insights into how Wisetail is transforming the restaurant industry's approach to employee training and operational efficiency.

00:00 Wisetail

01:15 Introduction and Welcome

01:27 Meet Kat from Wisetail

03:05 What is Wisetail?

05:06 The Importance of Micro Training

09:16 Hybrid Training and Real-Time Support

26:09 Tech Consolidation and Operational Efficiency

30:35 Conclusion and Contact Information

]]>Buzzsprout-16963741Mon, 14 Apr 2025 05:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Kat Claypool from Wisetail, a leader in learning management systems for the restaurant industry. Kat discusses her career journey and the pivotal role Wisetail plays in improving restaurant operations through its employee enablement platform. The conversation covers Wisetail’s comprehensive tools, including learning management systems, operational checklist tools, and newly integrated content management systems resulting from their acquisition of Player Link. Emphasizing the importance of micro-training and tailored solutions for frontline workers, they explore how Wisetail aids in consistency, retention, and data-driven decision-making. Jeremy and Kat also delve into the advantages of tech consolidation, accessibility on multiple device platforms, and the impact of AI in enhancing training content. This episode offers valuable insights into how Wisetail is transforming the restaurant industry's approach to employee training and operational efficiency.</p><p>00:00 Wisetail</p><p>01:15 Introduction and Welcome</p><p>01:27 Meet Kat from Wisetail</p><p>03:05 What is Wisetail?</p><p>05:06 The Importance of Micro Training</p><p>09:16 Hybrid Training and Real-Time Support</p><p>26:09 Tech Consolidation and Operational Efficiency</p><p>30:35 Conclusion and Contact Information</p>no00:34:08Innovating Restaurant Training with Wisetail: An In-depth Look at Employee Enablementfull<![CDATA[Navigating Tariffs and Technology: Insights from Canada's Restaurant Guy, Jay Ashton]]>Navigating Tariffs and Technology: Insights from Canada's Restaurant Guy, Jay Ashton

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Jay Ashton, known as Canada's Restaurant Guy. They delve into the non-political impact of regulations, especially tariffs, on the restaurant industry in both Canada and the U.S. Jay shares his extensive experience in the restaurant supply chain, discusses the potential severe impact of upcoming tariffs similar to or worse than COVID-19, and stresses the need for strategic planning. They also explore innovative revenue streams, the role of AI in restaurant management, and the importance of community and cooperation among restauranteurs. If you're looking for ways to future-proof your restaurant against economic uncertainties, this episode is filled with practical advice and unique insights.

00:00 Introduction to the Podcast
00:12 Meet Jay Ashton: Canada's Restaurant Guy
03:34 Impact of Tariffs on the Restaurant Industry
07:54 Strategies for Restaurants to Navigate Tariff Challenges
17:09 Exploring New Business Models and Revenue Streams
25:16 The Role of AI and Technology in Modern Restaurants
31:00 Conclusion and How to Stay Connected

]]>Buzzsprout-16589704Mon, 24 Feb 2025 12:00:00 GMT<p>Navigating Tariffs and Technology: Insights from Canada's Restaurant Guy, Jay Ashton<br /><br />In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Jay Ashton, known as Canada's Restaurant Guy. They delve into the non-political impact of regulations, especially tariffs, on the restaurant industry in both Canada and the U.S. Jay shares his extensive experience in the restaurant supply chain, discusses the potential severe impact of upcoming tariffs similar to or worse than COVID-19, and stresses the need for strategic planning. They also explore innovative revenue streams, the role of AI in restaurant management, and the importance of community and cooperation among restauranteurs. If you're looking for ways to future-proof your restaurant against economic uncertainties, this episode is filled with practical advice and unique insights.<br /><br />00:00 Introduction to the Podcast<br />00:12 Meet Jay Ashton: Canada's Restaurant Guy<br />03:34 Impact of Tariffs on the Restaurant Industry<br />07:54 Strategies for Restaurants to Navigate Tariff Challenges<br />17:09 Exploring New Business Models and Revenue Streams<br />25:16 The Role of AI and Technology in Modern Restaurants<br />31:00 Conclusion and How to Stay Connected</p>no00:32:29Navigating Tariffs and Technology: Insights from Canada's Restaurant Guy, Jay Ashtonfull<![CDATA[Innovating Tradition: How Groucho's Deli Advances with Technology and Quality]]>In this episode of the Restaurant Technology Guys podcast, Jeremy is joined by Deric Rosenbaum, President and CTO of Groucho's Deli, an 83-year-old deli chain based in the Southeast U.S. Deric shares his journey from commercial construction to leading Groucho's Deli alongside his business partner Bruce Miller. The conversation delves into Groucho's unique hybrid model between QSR and Fast Casual, their unrelenting focus on quality ingredients, and their innovative use of technology to enhance customer and staff experiences. Deric also discusses Groucho's approach to sustainability, adapting business models during COVID-19, and leveraging tools like Ovation and Marquis for customer feedback and reputation management. The episode wraps up with Deric sharing his personal and family favorites from Groucho's menu, emphasizing the brand’s commitment to both tradition and modern technology.

00:00 Introduction and Welcome
00:09 Meet Deric Rosenbaum: President and CTO of Groucho's Deli
00:44 The Legacy of Groucho's Deli
01:27 Deric's Journey with Groucho's
03:25 Groucho's Unique Dining Experience
05:16 Signature Dishes and Menu Highlights
08:23 Commitment to Quality and Sustainability
11:02 Adapting Through Technology
15:11 Customer Experience and Feedback
29:21 Favorite Menu Items and Personal Stories
33:20 Conclusion and Contact Information

]]>Buzzsprout-16169181Mon, 25 Nov 2024 12:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy is joined by Deric Rosenbaum, President and CTO of Groucho's Deli, an 83-year-old deli chain based in the Southeast U.S. Deric shares his journey from commercial construction to leading Groucho's Deli alongside his business partner Bruce Miller. The conversation delves into Groucho's unique hybrid model between QSR and Fast Casual, their unrelenting focus on quality ingredients, and their innovative use of technology to enhance customer and staff experiences. Deric also discusses Groucho's approach to sustainability, adapting business models during COVID-19, and leveraging tools like Ovation and Marquis for customer feedback and reputation management. The episode wraps up with Deric sharing his personal and family favorites from Groucho's menu, emphasizing the brand’s commitment to both tradition and modern technology.<br /><br />00:00 Introduction and Welcome<br />00:09 Meet Deric Rosenbaum: President and CTO of Groucho's Deli<br />00:44 The Legacy of Groucho's Deli<br />01:27 Deric's Journey with Groucho's<br />03:25 Groucho's Unique Dining Experience<br />05:16 Signature Dishes and Menu Highlights<br />08:23 Commitment to Quality and Sustainability<br />11:02 Adapting Through Technology<br />15:11 Customer Experience and Feedback<br />29:21 Favorite Menu Items and Personal Stories<br />33:20 Conclusion and Contact Information</p>no00:34:52Innovating Tradition: How Groucho's Deli Advances with Technology and Qualityfull<![CDATA[Innovations and Growth Strategy in Fast Casual: Featuring Jason Morgan of Original ChopShop]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Jason Morgan, the CEO of Original ChopShop, to discuss the brand's unique fast casual offerings and growth strategy. Jason shares his journey from accounting to hospitality, his experience with Zoe's Kitchen, and how he's leveraging those lessons at Original ChopShop. They delve into the restaurant's diverse and healthful menu, the importance of technology in maintaining quality and consistency, and the challenges of scaling a company-owned business. Jason also discusses the brand's focus on customer feedback and its efforts to expand in strategic markets while highlighting their catering program. This episode is a must-listen for anyone interested in restaurant innovation and growth.

00:00 Original ChopShop

01:21 Introduction and Guest Background

01:59 Jason's Journey in the Restaurant Industry

03:37 Original ChopShop Story

05:54 Unique Menu and Concept

08:16 Menu Development and Technology Integration

15:26 Breakfast and Expansion Strategy

17:55 Revealing Industry Insights

18:21 Company-Owned vs Franchise Models

20:23 Strategic Market Expansion

23:40 Challenges and Achievements

28:09 Signature Dishes and Personal Favorites

31:27 Catering and Off-Premise Strategies

33:11 Final Thoughts and Future Plans

]]>Buzzsprout-18201826Mon, 17 Nov 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Jason Morgan, the CEO of Original ChopShop, to discuss the brand's unique fast casual offerings and growth strategy. Jason shares his journey from accounting to hospitality, his experience with Zoe's Kitchen, and how he's leveraging those lessons at Original ChopShop. They delve into the restaurant's diverse and healthful menu, the importance of technology in maintaining quality and consistency, and the challenges of scaling a company-owned business. Jason also discusses the brand's focus on customer feedback and its efforts to expand in strategic markets while highlighting their catering program. This episode is a must-listen for anyone interested in restaurant innovation and growth.</p><p>00:00 Original ChopShop</p><p>01:21 Introduction and Guest Background</p><p>01:59 Jason's Journey in the Restaurant Industry</p><p>03:37 Original ChopShop Story</p><p>05:54 Unique Menu and Concept</p><p>08:16 Menu Development and Technology Integration</p><p>15:26 Breakfast and Expansion Strategy</p><p>17:55 Revealing Industry Insights</p><p>18:21 Company-Owned vs Franchise Models</p><p>20:23 Strategic Market Expansion</p><p>23:40 Challenges and Achievements</p><p>28:09 Signature Dishes and Personal Favorites</p><p>31:27 Catering and Off-Premise Strategies</p><p>33:11 Final Thoughts and Future Plans</p>no00:34:06Innovations and Growth Strategy in Fast Casual: Featuring Jason Morgan of Original ChopShopfull<![CDATA[Leveraging Data for Restaurant Success: Insights from Data Delivers and Primanti Bros]]>This episode of the Restaurant Technology Guys podcast features a deep dive into how restaurants can use data to drive business decisions, enhance customer experience, and ultimately boost sales. The hosts are joined by Pat Riley, Vice President of Sales and Marketing at Data Delivers, and Adam Gollum, CEO of Primanti Brothers, a 91-year-old restaurant brand. They discuss the importance of organizing and monetizing the vast amounts of data generated by restaurants to understand and influence customer behavior. The conversation touches on the utilization of third-party data, loyalty programs, and data analytics to identify customer trends, preferences, and the efficiency of marketing strategies. The guests share real-life examples, including operational changes and menu item adjustments, to illustrate how data informs decisions leading to improved customer retention and acquisition. The discussion emphasizes that despite the availability of data, its effective use is what differentiates successful restaurant operations.

00:00 Welcome to the Data-Driven Restaurant World
00:19 Introducing the Experts: Data Delivers and Primanti Brothers
02:23 The Power of Data in Restaurant Marketing
09:35 Navigating the Pandemic: Strategies and Insights
16:07 Operationalizing Data for Menu Success
20:20 Expanding Reach with Third-Party Data
26:23 The Future of Restaurant Data Utilization
32:31 Closing Thoughts and Contact Information

]]>Buzzsprout-14845707Mon, 06 May 2024 11:00:00 GMT<p>This episode of the Restaurant Technology Guys podcast features a deep dive into how restaurants can use data to drive business decisions, enhance customer experience, and ultimately boost sales. The hosts are joined by Pat Riley, Vice President of Sales and Marketing at Data Delivers, and Adam Gollum, CEO of Primanti Brothers, a 91-year-old restaurant brand. They discuss the importance of organizing and monetizing the vast amounts of data generated by restaurants to understand and influence customer behavior. The conversation touches on the utilization of third-party data, loyalty programs, and data analytics to identify customer trends, preferences, and the efficiency of marketing strategies. The guests share real-life examples, including operational changes and menu item adjustments, to illustrate how data informs decisions leading to improved customer retention and acquisition. The discussion emphasizes that despite the availability of data, its effective use is what differentiates successful restaurant operations.<br /><br />00:00 Welcome to the Data-Driven Restaurant World<br />00:19 Introducing the Experts: Data Delivers and Primanti Brothers<br />02:23 The Power of Data in Restaurant Marketing<br />09:35 Navigating the Pandemic: Strategies and Insights<br />16:07 Operationalizing Data for Menu Success<br />20:20 Expanding Reach with Third-Party Data<br />26:23 The Future of Restaurant Data Utilization<br />32:31 Closing Thoughts and Contact Information</p>no00:35:10Leveraging Data for Restaurant Success: Insights from Data Delivers and Primanti Brosfull<![CDATA[Transforming Restaurant Ownership with Andrew Scott: Solving the Burnout Crisis]]>In this episode, Jeremy Julian speaks with Andrew Scott, a former restaurant owner who transitioned into empowering restaurant owners through his company, Ownership Training. Andrew shares his journey from struggling with restaurant management to founding a company that helps other restaurateurs scale their businesses and regain their freedom. The discussion covers his three-step process to enhance restaurant profitability, effective hiring practices, and understanding business seasonality. Andrew emphasizes the importance of intentional and deliberate actions to transform restaurant operations, ensuring owners can achieve both financial success and a better work-life balance.

00:00 Owner Shift Training
00:44 Introduction and Guest Welcome
01:27 Andrew's Journey in the Restaurant Industry
02:14 Challenges of Restaurant Ownership
03:33 Turning the Business Around
08:05 Defining Restaurant Freedom
11:17 Three-Step Plan for Restaurant Success
18:41 Leveraging Technology and Systems
22:09 The Importance of Consistency in Hiring
23:25 Effective Interview Techniques
25:31 Success Stories and Results
27:01 Understanding Business Seasons
29:51 Client Engagement and Ideal Clients
35:28 Final Thoughts and Contact Information

]]>Buzzsprout-16278220Mon, 06 Jan 2025 12:00:00 GMT<p>In this episode, Jeremy Julian speaks with Andrew Scott, a former restaurant owner who transitioned into empowering restaurant owners through his company, Ownership Training. Andrew shares his journey from struggling with restaurant management to founding a company that helps other restaurateurs scale their businesses and regain their freedom. The discussion covers his three-step process to enhance restaurant profitability, effective hiring practices, and understanding business seasonality. Andrew emphasizes the importance of intentional and deliberate actions to transform restaurant operations, ensuring owners can achieve both financial success and a better work-life balance.<br /><br />00:00 Owner Shift Training<br />00:44 Introduction and Guest Welcome<br />01:27 Andrew's Journey in the Restaurant Industry<br />02:14 Challenges of Restaurant Ownership<br />03:33 Turning the Business Around<br />08:05 Defining Restaurant Freedom<br />11:17 Three-Step Plan for Restaurant Success<br />18:41 Leveraging Technology and Systems<br />22:09 The Importance of Consistency in Hiring<br />23:25 Effective Interview Techniques<br />25:31 Success Stories and Results<br />27:01 Understanding Business Seasons<br />29:51 Client Engagement and Ideal Clients<br />35:28 Final Thoughts and Contact Information</p>no00:43:48Transforming Restaurant Ownership with Andrew Scott: Solving the Burnout Crisisfull<![CDATA[Transforming Restaurant Operations with Smart Energy Management: Insights from Powerhouse Dynamics]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Jay Fiske, President of Powerhouse Dynamics. They discuss the impact of smart energy management on restaurant operations, with insights on how IoT and AI technology are revolutionizing areas from HVAC systems to fryers. Jay explains how these technologies reduce costs, waste, and maintenance issues. He dives into the specifics of HVAC and refrigeration management, emphasizing the importance of proactive maintenance and data-driven decision-making. The discussion also covers cooking equipment, particularly fryers, and how data can optimize oil use and quality. Jay shares the importance of automating repetitive tasks to allow restaurant staff to focus on more value-added activities. Additionally, the potential for AI in predictive maintenance and energy demand management is highlighted. The episode concludes with a call to restaurant operators to consider IoT solutions for efficiency and cost savings.

00:00 Power House Dynamics

00:14 Introduction and Welcome

01:24 Meet Jay Fiske: Background and Career Journey

03:10 Powerhouse Dynamics: From Energy Sensors to Food Service Solutions

05:49 Revolutionizing Restaurant Operations with IoT

07:12 Deep Dive: HVAC and Refrigeration Management

11:01 Automation and Efficiency in Food Service

13:33 Real-Time Data and Predictive Maintenance

17:07 Retrofitting Existing Equipment with IoT

19:26 Balancing Oil Usage with Data

19:56 Importance of Filtration in Fryers

20:36 Sophisticated Metrics in Frying Operations

22:28 Monitoring Water Usage

24:48 Energy Management in Food Service

37:00 The Role of AI in Energy Management

38:53 Conclusion and Contact Information

]]>Buzzsprout-18022418Mon, 27 Oct 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Jay Fiske, President of Powerhouse Dynamics. They discuss the impact of smart energy management on restaurant operations, with insights on how IoT and AI technology are revolutionizing areas from HVAC systems to fryers. Jay explains how these technologies reduce costs, waste, and maintenance issues. He dives into the specifics of HVAC and refrigeration management, emphasizing the importance of proactive maintenance and data-driven decision-making. The discussion also covers cooking equipment, particularly fryers, and how data can optimize oil use and quality. Jay shares the importance of automating repetitive tasks to allow restaurant staff to focus on more value-added activities. Additionally, the potential for AI in predictive maintenance and energy demand management is highlighted. The episode concludes with a call to restaurant operators to consider IoT solutions for efficiency and cost savings.</p><p>00:00 Power House Dynamics</p><p>00:14 Introduction and Welcome</p><p>01:24 Meet Jay Fiske: Background and Career Journey</p><p>03:10 Powerhouse Dynamics: From Energy Sensors to Food Service Solutions</p><p>05:49 Revolutionizing Restaurant Operations with IoT</p><p>07:12 Deep Dive: HVAC and Refrigeration Management</p><p>11:01 Automation and Efficiency in Food Service</p><p>13:33 Real-Time Data and Predictive Maintenance</p><p>17:07 Retrofitting Existing Equipment with IoT</p><p>19:26 Balancing Oil Usage with Data</p><p>19:56 Importance of Filtration in Fryers</p><p>20:36 Sophisticated Metrics in Frying Operations</p><p>22:28 Monitoring Water Usage</p><p>24:48 Energy Management in Food Service</p><p>37:00 The Role of AI in Energy Management</p><p>38:53 Conclusion and Contact Information</p>no00:39:32Transforming Restaurant Operations with Smart Energy Management: Insights from Powerhouse Dynamicsfull<![CDATA[Unlocking Restaurant Profitability with Chip Klose]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants.

00:00 Restaurant Strategy

01:05 Introduction and Guest Background

01:53 The P3 Mastermind Program

04:13 Ideal Audience for P3 Mastermind

07:15 Challenges in Restaurant Profitability

13:53 Understanding Revenue Growth

18:22 Marketing Strategies for Restaurants

22:22 Engaging Customers from the Start

23:23 Creating Repeat Customers

24:16 Data Acquisition Importance

26:21 Personal Touch in Hospitality

30:43 Managing Prime Costs

34:29 Optimizing Menu and Labor

37:56 Final Thoughts and Free Gift

]]>Buzzsprout-17981792Mon, 13 Oct 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants.</p><p>00:00 Restaurant Strategy</p><p>01:05 Introduction and Guest Background</p><p>01:53 The P3 Mastermind Program</p><p>04:13 Ideal Audience for P3 Mastermind</p><p>07:15 Challenges in Restaurant Profitability</p><p>13:53 Understanding Revenue Growth</p><p>18:22 Marketing Strategies for Restaurants</p><p>22:22 Engaging Customers from the Start</p><p>23:23 Creating Repeat Customers</p><p>24:16 Data Acquisition Importance</p><p>26:21 Personal Touch in Hospitality</p><p>30:43 Managing Prime Costs</p><p>34:29 Optimizing Menu and Labor</p><p>37:56 Final Thoughts and Free Gift</p>no00:42:13Unlocking Restaurant Profitability with Chip Klosefull<![CDATA[Unlocking Restaurant Growth with Newk's Eatery CEO Frank Paci]]>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans.

00:00 Newks

01:17 Meet Frank Paci, CEO of Newk's Eatery

01:35 The Origin and Growth of Newk's Eatery

02:39 Dining Experience at Newk's

04:25 Menu Highlights and Innovations

06:39 Operational Simplifications and Quality Control

17:01 Adapting to COVID-19 and Evolving Business Strategies

20:21 Catering Business and Its Challenges

24:44 Technology and Future Growth

29:42 Conclusion and Final Thoughts



]]>Buzzsprout-17920680Mon, 29 Sep 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans.</p><p>00:00 Newks</p><p>01:17 Meet Frank Paci, CEO of Newk's Eatery</p><p>01:35 The Origin and Growth of Newk's Eatery</p><p>02:39 Dining Experience at Newk's</p><p>04:25 Menu Highlights and Innovations</p><p>06:39 Operational Simplifications and Quality Control</p><p>17:01 Adapting to COVID-19 and Evolving Business Strategies</p><p>20:21 Catering Business and Its Challenges</p><p>24:44 Technology and Future Growth</p><p>29:42 Conclusion and Final Thoughts</p><p><br /><br /></p>no00:32:21Unlocking Restaurant Growth with Newk's Eatery CEO Frank Pacifull<![CDATA[Optimizing Restaurant Operations with Service Physics: Insights from Industry Experts]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Brian Reece and Steve Crowley, co-founders of Service Physics, a consultancy focused on optimizing restaurant operations. The discussion delves into the concept of service physics, which helps improve productivity for staff and guest experiences in restaurants. Brian and Steve share their background, the principles of lean manufacturing and Kaizen, and how they align business goals with operational efficiency. They emphasize the importance of using data to drive changes, the value of customer and staff feedback, and methods to ensure long-term implementation success. The episode concludes with information on an upcoming workshop in Dallas aimed at making their methods accessible to a wider audience.

00:00 Service Physics

00:14 Introduction and Guest Welcome

01:29 Meet Brian and Steve: Background and Journey

04:08 Service Physics: Concept and Mission

06:58 Lean Manufacturing and Kaizen in Restaurants

12:41 Evaluating and Improving Restaurant Operations

16:01 Aligning Business Aspirations with Operations

19:41 Addressing Sacred Cows and Customer Feedback

23:50 Myth-Busting Customer Value

25:02 Empathy Through Technology

25:52 Empowering Staff Voices

26:56 Problem-Solving Acumen

29:33 Guest Experience Challenges

35:18 Engaging with Service Physics

42:10 Transforming the Industry

]]>Buzzsprout-17680713Mon, 18 Aug 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Brian Reece and Steve Crowley, co-founders of Service Physics, a consultancy focused on optimizing restaurant operations. The discussion delves into the concept of service physics, which helps improve productivity for staff and guest experiences in restaurants. Brian and Steve share their background, the principles of lean manufacturing and Kaizen, and how they align business goals with operational efficiency. They emphasize the importance of using data to drive changes, the value of customer and staff feedback, and methods to ensure long-term implementation success. The episode concludes with information on an upcoming workshop in Dallas aimed at making their methods accessible to a wider audience.</p><p>00:00 Service Physics</p><p>00:14 Introduction and Guest Welcome</p><p>01:29 Meet Brian and Steve: Background and Journey</p><p>04:08 Service Physics: Concept and Mission</p><p>06:58 Lean Manufacturing and Kaizen in Restaurants</p><p>12:41 Evaluating and Improving Restaurant Operations</p><p>16:01 Aligning Business Aspirations with Operations</p><p>19:41 Addressing Sacred Cows and Customer Feedback</p><p>23:50 Myth-Busting Customer Value</p><p>25:02 Empathy Through Technology</p><p>25:52 Empowering Staff Voices</p><p>26:56 Problem-Solving Acumen</p><p>29:33 Guest Experience Challenges</p><p>35:18 Engaging with Service Physics</p><p>42:10 Transforming the Industry</p>no00:45:47Optimizing Restaurant Operations with Service Physics: Insights from Industry Expertsfull<![CDATA[Transforming Inventory Management with Nomad Go's Spatial Vision Technology]]>In this episode, Jeremy interviews David Greschler, CEO and co-founder of Nomad Go, about their innovative inventory management technology. David explains how Nomad Go utilizes spatial vision and augmented reality to eliminate the tedious manual inventory counting process. The technology, leveraging the computational power of devices like iPads and iPhones, offers highly accurate and instantaneous inventory counts, mitigating the inefficiencies associated with traditional methods. By enabling more frequent and precise inventory checks, Nomad Go helps businesses reduce waste, avoid stockouts, and reallocate labor more effectively, ultimately improving bottom and top-line performance. The episode concludes with David providing insights on how to learn more about Nomad Go and their upcoming appearances at industry trade shows.

00:00 Introducing Nomad Go

00:17 How Nomad Go Works

05:46 Benefits of Using Nomad Go

07:37 Future of Inventory Management

08:54 Conclusion and Contact Information



]]>Buzzsprout-17401761Thu, 26 Jun 2025 06:00:00 GMT<p>In this episode, Jeremy interviews David Greschler, CEO and co-founder of Nomad Go, about their innovative inventory management technology. David explains how Nomad Go utilizes spatial vision and augmented reality to eliminate the tedious manual inventory counting process. The technology, leveraging the computational power of devices like iPads and iPhones, offers highly accurate and instantaneous inventory counts, mitigating the inefficiencies associated with traditional methods. By enabling more frequent and precise inventory checks, Nomad Go helps businesses reduce waste, avoid stockouts, and reallocate labor more effectively, ultimately improving bottom and top-line performance. The episode concludes with David providing insights on how to learn more about Nomad Go and their upcoming appearances at industry trade shows.</p><p>00:00 Introducing Nomad Go</p><p>00:17 How Nomad Go Works</p><p>05:46 Benefits of Using Nomad Go</p><p>07:37 Future of Inventory Management</p><p>08:54 Conclusion and Contact Information</p><p><br /><br /></p>no00:10:11Transforming Inventory Management with Nomad Go's Spatial Vision Technologyfull<![CDATA[RLC Talks - Revolutionizing Frontline Work: An Interview with Krish, CEO of Know]]>In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically.

00:00 Introduction to Krish and His Mission

00:27 Streamlining Day-to-Day Operations

01:28 Addressing Employee Turnover

03:47 The Role of Technology in Training

04:44 Customizing and Documenting Processes

07:36 Micro Learning and On-Demand Information

09:52 International Reach and Multi-Language Support

11:07 Conclusion and Contact Information



]]>Buzzsprout-17205119Thu, 22 May 2025 06:00:00 GMT<p>In this episode, Krish, the founder and CEO of Know, discusses the transformative mission of his company to make every frontline worker a 'superhero.' Krish explains how the Know app helps streamline day-to-day operations, reduce chaos, and improve worker satisfaction and retention in industries with high turnover, like restaurants. The app functions as a comprehensive digital assistant, offering training, task management, and direct communication from management. Krish also explores the importance of micro-learning and the app's multilingual capabilities, emphasizing the need to meet workers where they are, both geographically and technologically.</p><p>00:00 Introduction to Krish and His Mission</p><p>00:27 Streamlining Day-to-Day Operations</p><p>01:28 Addressing Employee Turnover</p><p>03:47 The Role of Technology in Training</p><p>04:44 Customizing and Documenting Processes</p><p>07:36 Micro Learning and On-Demand Information</p><p>09:52 International Reach and Multi-Language Support</p><p>11:07 Conclusion and Contact Information</p><p><br /><br /></p>no00:11:17RLC Talks - Revolutionizing Frontline Work: An Interview with Krish, CEO of Knowfull<![CDATA[Innovating Kids' Menus: A Revolution in Family Dining]]>In this episode of The Restaurant Technology Guides podcast, host Jeremy Julian speaks with the founders of Kids Menu, Herman and Chrissy, to discuss their innovative platform aimed at transforming the children’s dining experience. Kids Menu provides restaurants with customizable, entertaining, and on-demand kids menus that capture children's interest, allowing families to have a more pleasant dining experience. They delve into the ease of use of their platform, which is inspired by tools like Canva, and discuss the business impact of engaging kids menus on restaurant revenue. The founders also share their long-term vision, including gamification, loyalty programs, and enhanced community connectivity. This episode offers valuable insights for restaurant operators seeking to enhance family dining experiences.

00:00 Kids Menu

00:52 Introduction and Welcome

01:17 Meet the Founders: Background and Experience

02:12 Introducing KidsMenus.com

04:02 The Problem with Traditional Kids Menus

04:26 How KidsMenus.com Solves the Problem

11:47 Ease of Use and Quick Setup

18:15 Affordability and Market Research

20:44 Impact on Business and Customer Stories

28:44 Legal Risks and Brand Integrity

33:19 Future Vision and Roadmap

35:24 Conclusion and Final Thoughts

]]>Buzzsprout-17011286Mon, 21 Apr 2025 05:00:00 GMT<p>In this episode of The Restaurant Technology Guides podcast, host Jeremy Julian speaks with the founders of Kids Menu, Herman and Chrissy, to discuss their innovative platform aimed at transforming the children’s dining experience. Kids Menu provides restaurants with customizable, entertaining, and on-demand kids menus that capture children's interest, allowing families to have a more pleasant dining experience. They delve into the ease of use of their platform, which is inspired by tools like Canva, and discuss the business impact of engaging kids menus on restaurant revenue. The founders also share their long-term vision, including gamification, loyalty programs, and enhanced community connectivity. This episode offers valuable insights for restaurant operators seeking to enhance family dining experiences.</p><p>00:00 Kids Menu</p><p>00:52 Introduction and Welcome</p><p>01:17 Meet the Founders: Background and Experience</p><p>02:12 Introducing KidsMenus.com</p><p>04:02 The Problem with Traditional Kids Menus</p><p>04:26 How KidsMenus.com Solves the Problem</p><p>11:47 Ease of Use and Quick Setup</p><p>18:15 Affordability and Market Research</p><p>20:44 Impact on Business and Customer Stories</p><p>28:44 Legal Risks and Brand Integrity</p><p>33:19 Future Vision and Roadmap</p><p>35:24 Conclusion and Final Thoughts</p>no00:36:07Innovating Kids' Menus: A Revolution in Family Diningfull<![CDATA[The Secret Science of Restaurant Fryer Oil Management with Ron Cardwell]]>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian and guest Ron Cardwell from Restaurant Technologies Incorporated discuss the importance of cooking oil in the restaurant industry. Ron, the Director of Commodity Strategy, explains how their oil management system can help restaurants deliver the best guest experience through effective oil handling practices. They also delve into the types of oils used by restaurants, the factors affecting oil performance, and the importance of proper oil management for safety and sustainability. Tune in to learn how to maximize oil usage, manage costs, and ensure the quality and consistency of your restaurant's food.

00:00 RTI Inc

00:14 Introduction and Guest Introduction

01:45 Role and Responsibilities at Restaurant Technologies

03:01 Sustainability Efforts and Environmental Impact

06:01 Understanding Cooking Oils in Restaurants

10:00 Oil Management and Performance

14:30 Economic Considerations of Different Oils

19:24 The Finite Supply of Beef Tallow

20:18 Challenges with Peanut Oil Supply

20:56 Consistency and Performance in Cooking Oils

22:08 Educating Restaurants on Oil Management

25:30 The Importance of Proper Oil Handling

26:57 Safety Concerns in Oil Management

28:23 Choosing the Right Oil Supplier

32:39 How to Connect with Restaurant Technologies



]]>Buzzsprout-17650926Mon, 11 Aug 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian and guest Ron Cardwell from Restaurant Technologies Incorporated discuss the importance of cooking oil in the restaurant industry. Ron, the Director of Commodity Strategy, explains how their oil management system can help restaurants deliver the best guest experience through effective oil handling practices. They also delve into the types of oils used by restaurants, the factors affecting oil performance, and the importance of proper oil management for safety and sustainability. Tune in to learn how to maximize oil usage, manage costs, and ensure the quality and consistency of your restaurant's food.</p><p>00:00 RTI Inc</p><p>00:14 Introduction and Guest Introduction</p><p>01:45 Role and Responsibilities at Restaurant Technologies</p><p>03:01 Sustainability Efforts and Environmental Impact</p><p>06:01 Understanding Cooking Oils in Restaurants</p><p>10:00 Oil Management and Performance</p><p>14:30 Economic Considerations of Different Oils</p><p>19:24 The Finite Supply of Beef Tallow</p><p>20:18 Challenges with Peanut Oil Supply</p><p>20:56 Consistency and Performance in Cooking Oils</p><p>22:08 Educating Restaurants on Oil Management</p><p>25:30 The Importance of Proper Oil Handling</p><p>26:57 Safety Concerns in Oil Management</p><p>28:23 Choosing the Right Oil Supplier</p><p>32:39 How to Connect with Restaurant Technologies</p><p><br /><br /></p>no00:35:04The Secret Science of Restaurant Fryer Oil Management with Ron Cardwellfull<![CDATA[Building Biscuit Belly: From Pharmacy to Restaurant Chain Success]]>In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Chad and Lauren Coulter, co-founders of Biscuit Belly. They share their journey from being pharmacists to becoming successful restaurateurs, developing their biscuit-centered restaurant brand. The Coulters discuss their strategic branding efforts, the challenges and adaptations brought on by the COVID-19 pandemic, and their expansion plans. They also reflect on the importance of maintaining a unique dining experience, both on-premise and off-premise, while highlighting their focus on building a strong, community-centered brand. Listeners gain insights into the operational intricacies of franchising and the duo's vision for future growth.

00:00 Introduction and Welcome
00:27 Meet Chad and Lauren Coulter
02:30 The Origin of Biscuit Belly
17:02 Navigating the Pandemic
22:15 Biscuit Belly's Menu and Experience
24:42 Expansion and Franchising
30:25 Conclusion and Contact Information

]]>Buzzsprout-15476583Mon, 26 Aug 2024 13:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Chad and Lauren Coulter, co-founders of Biscuit Belly. They share their journey from being pharmacists to becoming successful restaurateurs, developing their biscuit-centered restaurant brand. The Coulters discuss their strategic branding efforts, the challenges and adaptations brought on by the COVID-19 pandemic, and their expansion plans. They also reflect on the importance of maintaining a unique dining experience, both on-premise and off-premise, while highlighting their focus on building a strong, community-centered brand. Listeners gain insights into the operational intricacies of franchising and the duo's vision for future growth.<br /><br />00:00 Introduction and Welcome<br />00:27 Meet Chad and Lauren Coulter<br />02:30 The Origin of Biscuit Belly<br />17:02 Navigating the Pandemic<br />22:15 Biscuit Belly's Menu and Experience<br />24:42 Expansion and Franchising<br />30:25 Conclusion and Contact Information</p>no00:32:06Building Biscuit Belly: From Pharmacy to Restaurant Chain Successfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 060: Grow your alcohol margins with tech w/ Fintech]]>tag:soundcloud,2010:tracks/556930236Thu, 10 Jan 2019 00:00:00 GMTIn the restaurant, alcohol sales are one of the highest margin sales you can make. How can you make sure your restaurant is squeezing every penny from your alcohol sales? Join Jeremy and Ryan as they welcome Tad Phelps, President at Fintech as they talk about ways to cut costs and automate processes in your alcohol sales.Check out Fintech at www.fintech.net.no00:40:18The Restaurant Technology Guys Podcast Ep. 060: Grow your alcohol margins with tech w/ Fintechfull<![CDATA[Empowering Restaurants with Foodini: A Deep Dive into Allergen and Dietary Management]]>In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive.

00:00 Foodini

01:09 Introduction and Guest Backgrounds

01:46 Erica's Journey in Restaurant Tech

03:56 Dylan's Unique Perspective

05:31 Introducing Foodini: Solving Menu Transparency

06:35 Challenges in Menu Transparency

07:24 Consumer and Restaurant Perspectives

13:26 Leveraging AI for Ingredient Transparency

17:49 Future of Menu Transparency and Legislation

19:41 Leveraging Consumer Data for Marketing

19:59 European Allergen Labeling Practices

20:51 California's SB 68 Bill and Its Implications

22:18 The Value of Allergen Transparency for Restaurants

25:29 Consumer Experience with Allergen Information

26:56 Technological Solutions for Allergen Management

34:35 Benefits of Documenting Recipes for Restaurants

36:06 How to Get Started with Our Service

]]>Buzzsprout-17956101Mon, 06 Oct 2025 06:00:00 GMT<p>In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive.</p><p>00:00 Foodini</p><p>01:09 Introduction and Guest Backgrounds</p><p>01:46 Erica's Journey in Restaurant Tech</p><p>03:56 Dylan's Unique Perspective</p><p>05:31 Introducing Foodini: Solving Menu Transparency</p><p>06:35 Challenges in Menu Transparency</p><p>07:24 Consumer and Restaurant Perspectives</p><p>13:26 Leveraging AI for Ingredient Transparency</p><p>17:49 Future of Menu Transparency and Legislation</p><p>19:41 Leveraging Consumer Data for Marketing</p><p>19:59 European Allergen Labeling Practices</p><p>20:51 California's SB 68 Bill and Its Implications</p><p>22:18 The Value of Allergen Transparency for Restaurants</p><p>25:29 Consumer Experience with Allergen Information</p><p>26:56 Technological Solutions for Allergen Management</p><p>34:35 Benefits of Documenting Recipes for Restaurants</p><p>36:06 How to Get Started with Our Service</p>no00:37:52Empowering Restaurants with Foodini: A Deep Dive into Allergen and Dietary Managementfull<![CDATA[Finding Success Through Humility and Impact: Tyler's Entrepreneurial Journey]]>This episode of the Restaurant Technology Guys podcast features an insightful conversation with Tyler, an entrepreneur who made a significant impact on the restaurant technology space within a year. Tyler shares his journey from starting as an entrepreneur at 23, keeping his business within a close-knit community, to deciding on a path of mergers and acquisitions that led to the creation of VersiTech and its subsidiaries, Bold Integrated Payments and Tonic point of sale. The dialogue delves deep into the motivations behind expansion, focusing on making an impact rather than solely chasing financial success. Tyler and the host, Jeremy, discuss the importance of community and relationships, both personally and professionally, shaped by their life experiences. Tyler's story of resilience and growth is underscored by the shared principle of humility and the desire to affect positive change in the industry and people's lives. Additionally, the conversation touches upon the benefits of the Entrepreneurial Operating System (EOS) for business clarity and employee engagement, and concludes with personal reflections on gratitude, health, and the impact one can have on the world.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:33 Introducing Tyler: From Unknown Entrepreneur to Industry Sensation
01:10 The Evolution of VersiTech: Merging Payments and POS Solutions
01:56 The Power of Impact: Tyler's Mission Beyond Profits
04:32 Building Community: The Foundation of Tyler's Success
04:41 Personal Stories of Resilience and Community
21:07 Fostering Relationships and Creating a Welcoming Space
25:18 A Story of Transformation and Success
26:22 The Power of Sharing Personal Stories
28:41 The Impact of a Podcast: Reaching and Uplifting Others
32:11 Balancing Work, Family, and Personal Growth
36:59 Core Values and Their Role in Business and Personal Life
41:05 Embracing Challenges and Staying Humble
46:20 Gratitude, Health, and Making a Difference
48:35 Closing Thoughts and Future Plans

]]>Buzzsprout-14845780Mon, 13 May 2024 11:00:00 GMT<p>This episode of the Restaurant Technology Guys podcast features an insightful conversation with Tyler, an entrepreneur who made a significant impact on the restaurant technology space within a year. Tyler shares his journey from starting as an entrepreneur at 23, keeping his business within a close-knit community, to deciding on a path of mergers and acquisitions that led to the creation of VersiTech and its subsidiaries, Bold Integrated Payments and Tonic point of sale. The dialogue delves deep into the motivations behind expansion, focusing on making an impact rather than solely chasing financial success. Tyler and the host, Jeremy, discuss the importance of community and relationships, both personally and professionally, shaped by their life experiences. Tyler's story of resilience and growth is underscored by the shared principle of humility and the desire to affect positive change in the industry and people's lives. Additionally, the conversation touches upon the benefits of the Entrepreneurial Operating System (EOS) for business clarity and employee engagement, and concludes with personal reflections on gratitude, health, and the impact one can have on the world.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:33 Introducing Tyler: From Unknown Entrepreneur to Industry Sensation<br />01:10 The Evolution of VersiTech: Merging Payments and POS Solutions<br />01:56 The Power of Impact: Tyler's Mission Beyond Profits<br />04:32 Building Community: The Foundation of Tyler's Success<br />04:41 Personal Stories of Resilience and Community<br />21:07 Fostering Relationships and Creating a Welcoming Space<br />25:18 A Story of Transformation and Success<br />26:22 The Power of Sharing Personal Stories<br />28:41 The Impact of a Podcast: Reaching and Uplifting Others<br />32:11 Balancing Work, Family, and Personal Growth<br />36:59 Core Values and Their Role in Business and Personal Life<br />41:05 Embracing Challenges and Staying Humble<br />46:20 Gratitude, Health, and Making a Difference<br />48:35 Closing Thoughts and Future Plans</p>no00:49:34Finding Success Through Humility and Impact: Tyler's Entrepreneurial Journeyfull<![CDATA[Innovating Restaurant Operations with GM Pilot: A Deep Dive]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and his transition into the restaurant industry. He introduces his new product, GM Pilot, which aims to streamline restaurant operations by optimizing labor management, enhancing efficiency, and saving costs. The discussion highlights the significant challenges faced by GMs and how GM Pilot is designed to alleviate these burdens by automating and improving labor and inventory management without requiring extensive training or IT resources. Cijoy also outlines future plans for expanding the capabilities of GM Pilot and provides insights into effective implementation strategies.

00:00 Audio GM Pilot
00:57 Introduction and Welcome
01:06 Guest Introduction: Meet Cijoy
01:49 Cijoy's Career Journey
04:39 The Birth of a New Idea
06:39 Implementing the Concept
11:35 Challenges and Solutions in Restaurant Tech
15:10 The Role of General Managers
17:30 Adapting to New Labor Models
19:38 Custom Tailored Solutions for Labor Management
20:16 Uncovering Hidden Opportunities in Labor Efficiency
21:44 The Importance of Consistent Guest Experience
22:59 Empowering GMs with Advanced Tools
26:09 Future Plans: Expanding Beyond Labor Management
29:24 Engagement and Implementation Process
31:58 Target Audience and Market Strategy
34:49 Conclusion and Contact Information

]]>Buzzsprout-16032758Mon, 18 Nov 2024 10:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and his transition into the restaurant industry. He introduces his new product, GM Pilot, which aims to streamline restaurant operations by optimizing labor management, enhancing efficiency, and saving costs. The discussion highlights the significant challenges faced by GMs and how GM Pilot is designed to alleviate these burdens by automating and improving labor and inventory management without requiring extensive training or IT resources. Cijoy also outlines future plans for expanding the capabilities of GM Pilot and provides insights into effective implementation strategies.<br /><br />00:00 Audio GM Pilot<br />00:57 Introduction and Welcome<br />01:06 Guest Introduction: Meet Cijoy<br />01:49 Cijoy's Career Journey<br />04:39 The Birth of a New Idea<br />06:39 Implementing the Concept<br />11:35 Challenges and Solutions in Restaurant Tech<br />15:10 The Role of General Managers<br />17:30 Adapting to New Labor Models<br />19:38 Custom Tailored Solutions for Labor Management<br />20:16 Uncovering Hidden Opportunities in Labor Efficiency<br />21:44 The Importance of Consistent Guest Experience<br />22:59 Empowering GMs with Advanced Tools<br />26:09 Future Plans: Expanding Beyond Labor Management<br />29:24 Engagement and Implementation Process<br />31:58 Target Audience and Market Strategy<br />34:49 Conclusion and Contact Information</p>no00:36:04Innovating Restaurant Operations with GM Pilot: A Deep Divefull<![CDATA[Maximizing Restaurant Revenue through Managed WiFi with Todd Myers]]>In this episode of the Restaurant Technology Guys Podcast, the host introduces Todd Myers, CEO of GoZone WiFi, a software company that helps brick-and-mortar businesses, including restaurants, monetize their WiFi services. Todd shares insights on the evolution of WiFi technology and discusses how GoZone WiFi enables companies to collect customer data, enhance guest experiences, and drive revenue through targeted marketing campaigns. Highlighting both the security aspects and the substantial benefits of managed WiFi, Todd provides valuable real-world examples and success stories. The conversation also touches on GoZone WiFi's flexible hardware integration and their freemium model, making advanced WiFi solutions accessible to a broad range of businesses.

00:00 Introduction to the Podcast and Guest
00:22 Meet Todd Myers: The Journey of a WiFi Pioneer
02:36 The Evolution of WiFi in Restaurants and Beyond
06:52 The Security Risks and Solutions for Restaurant WiFi
12:24 Exploring the Benefits of Managed WiFi for Restaurants
26:28 Success Stories and How to Get Started with GoZone

]]>Buzzsprout-15143376Mon, 15 Jul 2024 11:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, the host introduces Todd Myers, CEO of GoZone WiFi, a software company that helps brick-and-mortar businesses, including restaurants, monetize their WiFi services. Todd shares insights on the evolution of WiFi technology and discusses how GoZone WiFi enables companies to collect customer data, enhance guest experiences, and drive revenue through targeted marketing campaigns. Highlighting both the security aspects and the substantial benefits of managed WiFi, Todd provides valuable real-world examples and success stories. The conversation also touches on GoZone WiFi's flexible hardware integration and their freemium model, making advanced WiFi solutions accessible to a broad range of businesses.<br /><br />00:00 Introduction to the Podcast and Guest<br />00:22 Meet Todd Myers: The Journey of a WiFi Pioneer<br />02:36 The Evolution of WiFi in Restaurants and Beyond<br />06:52 The Security Risks and Solutions for Restaurant WiFi<br />12:24 Exploring the Benefits of Managed WiFi for Restaurants<br />26:28 Success Stories and How to Get Started with GoZone</p>no00:31:13Maximizing Restaurant Revenue through Managed WiFi with Todd Myersfull<![CDATA[The Future of Restaurant SEO with Will Pemble and Page Leap]]>In this episode, the host welcomes Will Pemble, an entrepreneur who previously founded one of the largest web hosting companies, web.com, and later sold it. Will delves into his journey from web hosting to management consulting and back to his roots in technology and web optimization with his latest venture, Page Leap. Will describes Page Leap as a tool designed to address the myriad challenges of SEO for restaurants, highlighting the importance of page speed, content optimization, and technical SEO factors for increasing conversions. The conversation emphasizes the potential of Page Leap to level the playing field for smaller restaurant chains against industry giants in search engine results. Furthermore, both Will and the host discuss the complexities of SEO, the dire consequences of slow-loading pages, and the critical elements necessary for a successful restaurant landing page. This episode offers valuable insights into how meticulous SEO execution can drive business growth and customer engagement in the restaurant industry.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:12 Introducing Will Pemble: From Web.com to Page Leap
02:19 The Genesis of Page Leap: Revolutionizing Web Speed
03:06 SEO Strategies and the Importance of Page Speed
05:27 Building Page Leap: A Journey from Idea to Execution
09:11 The Impact of Page Speed on Conversion Rates
14:10 Breaking Down the Anatomy of an Effective Landing Page
16:06 Exploring SEO Essentials for Restaurants
17:58 The Art of Dave's Hot Chicken Locations
18:46 Optimizing for Mobile and Page Speed
20:13 Accessibility and Security in Web Design
23:47 The Birth of PageLeap: Revolutionizing SEO Execution
25:46 Engaging with PageLeap: A Solution for Restaurateurs
28:36 Leveling the SEO Playing Field for Small Businesses
31:32 The Vision of PageLeap: Empowering Every Business

]]>Buzzsprout-15143134Mon, 24 Jun 2024 11:00:00 GMT<p>In this episode, the host welcomes Will Pemble, an entrepreneur who previously founded one of the largest web hosting companies, web.com, and later sold it. Will delves into his journey from web hosting to management consulting and back to his roots in technology and web optimization with his latest venture, Page Leap. Will describes Page Leap as a tool designed to address the myriad challenges of SEO for restaurants, highlighting the importance of page speed, content optimization, and technical SEO factors for increasing conversions. The conversation emphasizes the potential of Page Leap to level the playing field for smaller restaurant chains against industry giants in search engine results. Furthermore, both Will and the host discuss the complexities of SEO, the dire consequences of slow-loading pages, and the critical elements necessary for a successful restaurant landing page. This episode offers valuable insights into how meticulous SEO execution can drive business growth and customer engagement in the restaurant industry.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:12 Introducing Will Pemble: From Web.com to Page Leap<br />02:19 The Genesis of Page Leap: Revolutionizing Web Speed<br />03:06 SEO Strategies and the Importance of Page Speed<br />05:27 Building Page Leap: A Journey from Idea to Execution<br />09:11 The Impact of Page Speed on Conversion Rates<br />14:10 Breaking Down the Anatomy of an Effective Landing Page<br />16:06 Exploring SEO Essentials for Restaurants<br />17:58 The Art of Dave's Hot Chicken Locations<br />18:46 Optimizing for Mobile and Page Speed<br />20:13 Accessibility and Security in Web Design<br />23:47 The Birth of PageLeap: Revolutionizing SEO Execution<br />25:46 Engaging with PageLeap: A Solution for Restaurateurs<br />28:36 Leveling the SEO Playing Field for Small Businesses<br />31:32 The Vision of PageLeap: Empowering Every Business</p>no00:32:48The Future of Restaurant SEO with Will Pemble and Page Leapfull<![CDATA[Revolutionizing Restaurant Inventory Management with WISK.ai]]>In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and Angelo Esposito, Founder and CEO of WISK, delve into the innovative solutions WISK offers for inventory management in the restaurant industry. They discuss the challenges of traditional inventory methods, the development of WISK's technology combining AI and user-friendly features, and the significant impact these solutions can have on managing prime costs in bars and restaurants. The conversation also touches on AI's role in the restaurant technology arena, offering insights into how modern tools can streamline operations and improve accuracy. Listeners are encouraged to explore WISK's platform and the potential benefits it can bring to their inventory processes.

00:00 Wisk

01:21 Introduction and Guest Welcome

01:30 Understanding Prime Costs in Restaurants

01:58 Introducing WISK.ai: Streamlining Restaurant Operations

02:50 Challenges in Restaurant Inventory Management

04:05 The Origin Story of WISK.ai

06:47 Digitizing Old School Processes

08:31 The Evolution of WISK.ai

12:08 Current Inventory Management Practices

14:45 Common Mistakes in Inventory Management

17:38 Receiving Product Correctly

18:59 Understanding the Inventory Formula

19:30 Simplifying Inventory and Purchasing

20:36 Handling Item Variations

22:24 The Importance of Demos

27:27 AI in Inventory Management

32:36 Whisk's Full Capabilities

33:32 How to Get in Touch and Learn More



]]>Buzzsprout-17119521Mon, 12 May 2025 05:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, hosts Jeremy Julian and Angelo Esposito, Founder and CEO of WISK, delve into the innovative solutions WISK offers for inventory management in the restaurant industry. They discuss the challenges of traditional inventory methods, the development of WISK's technology combining AI and user-friendly features, and the significant impact these solutions can have on managing prime costs in bars and restaurants. The conversation also touches on AI's role in the restaurant technology arena, offering insights into how modern tools can streamline operations and improve accuracy. Listeners are encouraged to explore WISK's platform and the potential benefits it can bring to their inventory processes.</p><p>00:00 Wisk</p><p>01:21 Introduction and Guest Welcome</p><p>01:30 Understanding Prime Costs in Restaurants</p><p>01:58 Introducing WISK.ai: Streamlining Restaurant Operations</p><p>02:50 Challenges in Restaurant Inventory Management</p><p>04:05 The Origin Story of WISK.ai</p><p>06:47 Digitizing Old School Processes</p><p>08:31 The Evolution of WISK.ai</p><p>12:08 Current Inventory Management Practices</p><p>14:45 Common Mistakes in Inventory Management</p><p>17:38 Receiving Product Correctly</p><p>18:59 Understanding the Inventory Formula</p><p>19:30 Simplifying Inventory and Purchasing</p><p>20:36 Handling Item Variations</p><p>22:24 The Importance of Demos</p><p>27:27 AI in Inventory Management</p><p>32:36 Whisk's Full Capabilities</p><p>33:32 How to Get in Touch and Learn More</p><p><br /><br /></p>no00:36:57Revolutionizing Restaurant Inventory Management with WISK.aifull<![CDATA[Pop Menu Founder Brendan talks digital menus]]>Pop Menu Founder Brendan talks digital menus by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1025168905Mon, 26 Apr 2021 12:00:01 GMT<p>Pop Menu Founder Brendan talks digital menus by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:54:48Pop Menu Founder Brendan talks digital menusfull<![CDATA[The Story of Sunny Street Cafe]]>Sunny Street Café® is a family-owned and operated breakfast and lunch concept founded by Mike Stasko Sr. that opened its flagship restaurant in Columbus, Ohio. The restaurant began as Peaches in Bradenton, Florida, and was discovered by Mr. Stasko in 2006. He loved the idea of a home-style Americana restaurant and decided to purchase the franchise. Stasko moved the restaurant to Columbus, Ohio, and changed the name to Rise & Dine. After a few short years, Stasko rebranded for a final time, creating what is now known as Sunny Street Café. Above all else, Stasko wanted the opportunity to work with his family, and with his own restaurant, he was now able to do just that. Since opening their doors, family has been a key component to the way Sunny Street Café operates, as it has also become a staple in the communities it’s part of. To learn more about Sunny Street Café, visit https://sunnystreetcafe.com.

]]>Buzzsprout-13353785Mon, 09 Oct 2023 10:00:00 GMT<p>Sunny Street Café® is a family-owned and operated breakfast and lunch concept founded by Mike Stasko Sr. that opened its flagship restaurant in Columbus, Ohio. The restaurant began as Peaches in Bradenton, Florida, and was discovered by Mr. Stasko in 2006. He loved the idea of a home-style Americana restaurant and decided to purchase the franchise. Stasko moved the restaurant to Columbus, Ohio, and changed the name to Rise &amp; Dine. After a few short years, Stasko rebranded for a final time, creating what is now known as Sunny Street Café. Above all else, Stasko wanted the opportunity to work with his family, and with his own restaurant, he was now able to do just that. Since opening their doors, family has been a key component to the way Sunny Street Café operates, as it has also become a staple in the communities it’s part of. To learn more about Sunny Street Café, visit <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsunnystreetcafe.com%2F&amp;data=05%7C01%7CJeremy.Julian%40cbsnorthstar.com%7Ca339ecd584144379ace508db94256cd8%7C067afb001acc4524ad28fc70ad411268%7C0%7C0%7C638266660692159408%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=RACMl2m6v8aVRwmQzWp9VmZBPeGajRdR%2FOtebKEenwQ%3D&amp;reserved=0" rel="noopener noreferrer nofollow">https://sunnystreetcafe.com</a>.</p>no00:33:25200The Story of Sunny Street Cafefull<![CDATA[RLC Talks - Streamlining Restaurant Operations with SynergySuite: A Conversation with Cristal Craven]]>In this episode, Cristal Craven, Director of Strategic Partnerships at SynergySuite, introduces herself and explains the concept of 'back office' in the restaurant industry. She discusses how SynergySuite's all-in-one platform simplifies operations by integrating various essential functions like inventory management, scheduling, cash management, and kitchen safety. Cristal emphasizes the importance of partnerships and data consolidation for making informed business decisions. She also highlights SynergySuite's strategy of using tools like Tableau for customizable reports, which allow brands to make specific, data-driven decisions without overburdening the engineering team. The conversation covers the evolving landscape of restaurant technology and how adopting a comprehensive back office solution can save costs, reduce waste, and streamline operations, particularly in times of economic uncertainty.

00:00 Introduction to Cristal Craven

00:21 Defining Back Office Software

01:03 SynergySuite's Comprehensive Approach

02:03 Importance of Data and Partnerships

04:27 Simplifying Technology for Operators

06:52 Adapting to Industry Challenges

09:25 How to Connect with SynergySuite

10:34 Closing Thoughts and Reflections



]]>Buzzsprout-17117882Thu, 08 May 2025 05:00:00 GMT<p>In this episode, Cristal Craven, Director of Strategic Partnerships at SynergySuite, introduces herself and explains the concept of 'back office' in the restaurant industry. She discusses how SynergySuite's all-in-one platform simplifies operations by integrating various essential functions like inventory management, scheduling, cash management, and kitchen safety. Cristal emphasizes the importance of partnerships and data consolidation for making informed business decisions. She also highlights SynergySuite's strategy of using tools like Tableau for customizable reports, which allow brands to make specific, data-driven decisions without overburdening the engineering team. The conversation covers the evolving landscape of restaurant technology and how adopting a comprehensive back office solution can save costs, reduce waste, and streamline operations, particularly in times of economic uncertainty.</p><p>00:00 Introduction to Cristal Craven</p><p>00:21 Defining Back Office Software</p><p>01:03 SynergySuite's Comprehensive Approach</p><p>02:03 Importance of Data and Partnerships</p><p>04:27 Simplifying Technology for Operators</p><p>06:52 Adapting to Industry Challenges</p><p>09:25 How to Connect with SynergySuite</p><p>10:34 Closing Thoughts and Reflections</p><p><br /><br /></p>no00:10:51RLC Talks - Streamlining Restaurant Operations with SynergySuite: A Conversation with Cristal Cravenfull<![CDATA[Sustainable Growth and Modern Strategy: Pollo Campero's U.S. Market Expansion]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.

00:00 Audio Pollo Campero

00:59 Introduction and Welcome

01:30 Guest Background and Experience

02:27 Brand Evolution and Growth

06:39 Unique Dining Experience

09:54 Market Expansion Strategy

14:17 Supply Chain and Distribution

17:20 Engaging Younger Demographics

22:22 Customer Experience and Feedback

24:46 Pandemic Impact and Recovery

29:47 Technology and Innovation

35:04 Long-term Vision and Partnerships

37:30 Conclusion and Contact Information


]]>Buzzsprout-16786496Mon, 31 Mar 2025 16:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.</p><p>00:00 Audio Pollo Campero</p><p>00:59 Introduction and Welcome</p><p>01:30 Guest Background and Experience</p><p>02:27 Brand Evolution and Growth</p><p>06:39 Unique Dining Experience</p><p>09:54 Market Expansion Strategy</p><p>14:17 Supply Chain and Distribution</p><p>17:20 Engaging Younger Demographics</p><p>22:22 Customer Experience and Feedback</p><p>24:46 Pandemic Impact and Recovery</p><p>29:47 Technology and Innovation</p><p>35:04 Long-term Vision and Partnerships</p><p>37:30 Conclusion and Contact Information</p><p><br /></p>no00:39:58Sustainable Growth and Modern Strategy: Pollo Campero's U.S. Market Expansionfull<![CDATA[Building Brand Awareness & Engagement Through Digital Marketing - A Conversation with Justin Ulrich]]>In this episode of The Restaurant Technology Guys podcast, Jeremy Julian speaks with his guest, Justin Ulrich. Justin is the leader of the marketing team at Evocalize. They discuss Justin's diverse career path and his experience in the marketing world. Justin shares how his team at Evocalize aids local businesses with their marketing, from automating paid digital marketing to facilitating localized digital marketing strategies. They also discuss the importance of content creation and audience engagement, with an emphasis on LinkedIn as a powerful platform. Listen in to learn more about B2B and B2C brand marketing, as well as insightful advice for individuals aiming to strengthen their career and brand.

 Introduction
 Who Is Justin Ulrich?
 Marketing In The Restaurant World
 The Impact Of Networking And The Importance Of Nurturing Relationships
 The Power Of LinkedIn In Marketing
 Lessons Learned In Marketing
 Branding And Content Creation
 The Power Of Storytelling In Influencing Audiences
 Engaging Your Audience To Build Brand Loyalty

]]>Buzzsprout-14437879Mon, 05 Feb 2024 10:00:00 GMT<p>In this episode of The Restaurant Technology Guys podcast, Jeremy Julian speaks with his guest, Justin Ulrich. Justin is the leader of the marketing team at Evocalize. They discuss Justin's diverse career path and his experience in the marketing world. Justin shares how his team at Evocalize aids local businesses with their marketing, from automating paid digital marketing to facilitating localized digital marketing strategies. They also discuss the importance of content creation and audience engagement, with an emphasis on LinkedIn as a powerful platform. Listen in to learn more about B2B and B2C brand marketing, as well as insightful advice for individuals aiming to strengthen their career and brand.<br /><br /> Introduction<br /> Who Is Justin Ulrich?<br /> Marketing In The Restaurant World<br /> The Impact Of Networking And The Importance Of Nurturing Relationships<br /> The Power Of LinkedIn In Marketing<br /> Lessons Learned In Marketing<br /> Branding And Content Creation<br /> The Power Of Storytelling In Influencing Audiences<br /> Engaging Your Audience To Build Brand Loyalty</p>no00:43:35Building Brand Awareness & Engagement Through Digital Marketing - A Conversation with Justin Ulrichfull<![CDATA[Find your Aloha with Mo' Bettahs]]>If you're a fan of Hawaiian food, you might have heard of Mo Bettah's, a chain of restaurants that serves authentic island cuisine. Mo Bettah's has been growing rapidly in the past few years, thanks to its loyal customers and its partnership with Thanx, a digital loyalty platform. In this episode of RTG podcast, host Jeremy Julian talks to Katrina Guevera, the marketing director of Mo Bettah's, about how they have built their brand, expanded their locations, and increased their retention rate with Thanx. Here are some highlights from the interview:

- Katrina shares the story of how Mo Bettah's started as a small family business in Utah, inspired by the founders' childhood memories of Hawaii.
- She explains how Mo Bettah's differentiates itself from other Hawaiian restaurants by focusing on quality, freshness, and authenticity. She also reveals the secret behind their signature teriyaki sauce.
- She discusses how Mo Bettah's has grown from one location to 45locations across six states, and how they have adapted to different markets and customer preferences.
- She describes how Mo Bettah's has leveraged Thanx to create a personalized and rewarding loyalty program that drives repeat visits and referrals. She also gives some examples of how they use data and insights from Thanx to optimize their marketing campaigns and operations.
- She reveals some of the challenges and opportunities that Mo Bettah's faces in the post-pandemic era, and how they plan to continue their growth and innovation.

To listen to the full interview, click here. If you want to learn more about Mo Bettah's, visit their website or follow them on Instagram. And if you want to join their loyalty program and get a free drink on your next visit, sign up with Thanx here.

]]>Buzzsprout-13454710Thu, 19 Oct 2023 10:00:00 GMT<p>If you're a fan of Hawaiian food, you might have heard of Mo Bettah's, a chain of restaurants that serves authentic island cuisine. Mo Bettah's has been growing rapidly in the past few years, thanks to its loyal customers and its partnership with Thanx, a digital loyalty platform. In this episode of RTG podcast, host Jeremy Julian talks to Katrina Guevera, the marketing director of Mo Bettah's, about how they have built their brand, expanded their locations, and increased their retention rate with Thanx. Here are some highlights from the interview:<br /><br />- Katrina shares the story of how Mo Bettah's started as a small family business in Utah, inspired by the founders' childhood memories of Hawaii.<br />- She explains how Mo Bettah's differentiates itself from other Hawaiian restaurants by focusing on quality, freshness, and authenticity. She also reveals the secret behind their signature teriyaki sauce.<br />- She discusses how Mo Bettah's has grown from one location to 45locations across six states, and how they have adapted to different markets and customer preferences.<br />- She describes how Mo Bettah's has leveraged Thanx to create a personalized and rewarding loyalty program that drives repeat visits and referrals. She also gives some examples of how they use data and insights from Thanx to optimize their marketing campaigns and operations.<br />- She reveals some of the challenges and opportunities that Mo Bettah's faces in the post-pandemic era, and how they plan to continue their growth and innovation.<br /><br />To listen to the full interview, click here. If you want to learn more about Mo Bettah's, visit their website or follow them on Instagram. And if you want to join their loyalty program and get a free drink on your next visit, sign up with Thanx here.</p>no00:37:18Find your Aloha with Mo' Bettahsfull<![CDATA[Restaurent - Private Party Booking Better]]>Learn about private party booking app Restaurent with founder Nick Cianfaglione. Book any restaurant for a Private. Event Venues of all shapes and sizes, for all occasions. Nick goes through the common problems with booking private parties. Check them out https://restaurent.com/.

]]>Buzzsprout-13353528Mon, 04 Sep 2023 10:00:00 GMT<p>Learn about private party booking app Restaurent with founder Nick Cianfaglione. Book any restaurant for a Private. Event Venues of all shapes and sizes, for all occasions. Nick goes through the common problems with booking private parties. Check them out https://restaurent.com/.</p>no00:41:50194Restaurent - Private Party Booking Betterfull<![CDATA[Brightloom]]>tag:soundcloud,2010:tracks/1437049864Mon, 06 Mar 2023 10:24:23 GMTJoin Jeremy and Kellie the CEO of Brightloom where they talk Customer Data Platforms and why they are critical for restaurants. Kellie spends her days speaking with restaurant leaders on how to build and scale loyalty programs. In addition to sharing the latest from Brightloom, she can explore:What’s new with restaurant loyalty programs – CX in restaurants has evolved from punch cards to fully digitized loyalty programs; Kellie can share examples of what’s keeping customers engaged in the wake of a tumultuous economic landscape.Current and impending challenges facing restaurant CX – From inflation to continued staffing shortages, restaurant operations face unique headwinds during the final months of the year and into 2023.How data science is transforming restaurant menus – From ghost kitchens to 3PD, consumers have more restaurant options than ever; industry leaders are looking to leverage customer data to better inform the menu du jour.To check out the free data health report, click here. Free Data Health Report (brightloom.com)no00:42:27Brightloomfull<![CDATA[Zenput Founder and CEO Vlad Rikhter]]>tag:soundcloud,2010:tracks/1201301812Mon, 14 Feb 2022 11:00:07 GMTZenput Founder + CEO Vlad Rikhterno00:44:00Zenput Founder and CEO Vlad Rikhterfull<![CDATA[Buffalo Wings and Rings International]]>Buffalo Wings and Rings Intern by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1185884647Mon, 31 Jan 2022 11:00:05 GMT<p>Buffalo Wings and Rings Intern by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:46:14135Buffalo Wings and Rings Internationalfull<![CDATA[Wiideman Consulting Group]]>tag:soundcloud,2010:tracks/1172770111Mon, 06 Dec 2021 11:55:14 GMTWiideman Consulting Group by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:48:09Wiideman Consulting Groupfull<![CDATA[Popmenu]]>Popmenu October 2021 by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1148897626Mon, 08 Nov 2021 11:00:04 GMT<p>Popmenu October 2021 by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:58:50129Popmenufull<![CDATA[Ops Analytica]]>tag:soundcloud,2010:tracks/1141339705Mon, 25 Oct 2021 10:00:02 GMTOps Analytica by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:47:51Ops Analyticafull<![CDATA[85 - Digital Menus from Uptown Networks]]>tag:soundcloud,2010:tracks/850552537Thu, 02 Jul 2020 23:30:51 GMTDigital Menus in the world of COVID-19no00:47:3685 - Digital Menus from Uptown Networksfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 066: Changing kitchen oil tech w/ Restaurant Technologies]]>tag:soundcloud,2010:tracks/629031582Thu, 30 May 2019 00:00:00 GMTYour kitchen oil might not be the first thing you think of when it comes to innovation with technology, but there are a ton of benefits to automating and streamlining that process! It can also help reduce your restaurant's impact on the environment which, in today's world, can lead to huge positive consumer awareness. Join Jeremy and Ryan as they welcome Restaurant Technologies to discuss this critical step!https://www.rti-inc.com/no00:34:33The Restaurant Technology Guys Podcast Ep. 066: Changing kitchen oil tech w/ Restaurant Technologiesfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 065: EMV update!]]>tag:soundcloud,2010:tracks/614233281Wed, 01 May 2019 18:00:26 GMTIt's been a few years since EMV was introduced into the US and Jeremy and Ryan do a deep dive to take a look at where we are now. What's changed? What are the key things to note? You'll learn about it in this podcast!no00:36:10The Restaurant Technology Guys Podcast Ep. 065: EMV update!full<![CDATA[The Restaurant Technology Guys Podcast Ep. 063: Making your design sell for you! W/ Hadar Interiors]]>tag:soundcloud,2010:tracks/599356851Mon, 01 Apr 2019 18:03:49 GMTHow often do you think about what the inside of your restaurant looks like? Sure, you keep the floors and tables clean... but have you thought about what else SMART interior design can do for your sales? Join Jeremy and Ryan as they welcome Hadar Interiors to discuss the benefits of paying extra attention to your interior design!Check out Hadar Interiors at www.hadarinteriors.com.no00:48:24The Restaurant Technology Guys Podcast Ep. 063: Making your design sell for you! W/ Hadar Interiorsfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 062: Become vendor-effective and save time with Simple123]]>tag:soundcloud,2010:tracks/593070735Wed, 20 Mar 2019 16:45:40 GMTDo you have multiple vendors that supply your restaurant? Of course you do! How do you make your life more SIMPLE? Join Jeremy and Ryan as they welcome Dan McMurtrie, Founder and CEO of Simple.Check out simple at www.simple123.com!no00:38:36The Restaurant Technology Guys Podcast Ep. 062: Become vendor-effective and save time with Simple123full<![CDATA[The Restaurant Technology Guys Podcast Ep. 029: BOOK REPORT: Ideal Team Player]]>tag:soundcloud,2010:tracks/342919953Mon, 18 Sep 2017 00:00:00 GMTIn this episode, Jeremy and Ryan recap a book that has made an incredible impact for their careers. They think it's one you'll find a HUGE value in... Check it out. If you want to purchase a copy of this book, you can do that here: http://amzn.to/2wBH8vAno00:20:43The Restaurant Technology Guys Podcast Ep. 029: BOOK REPORT: Ideal Team Playerfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 028: Hiring Best Practices: Finding Talent that STAYS!]]>tag:soundcloud,2010:tracks/341029728Tue, 05 Sep 2017 17:42:14 GMTWe all know that the restaurant space has crazy high turnover. But what if your restaurant could be different? How much money would you save? How much better guest experience would your patrons have? Join Jeremy and Ryan as they do a deep dive into how to attract, hire, and keep TOP talent. You're not going to want to miss this one!no00:40:12The Restaurant Technology Guys Podcast Ep. 028: Hiring Best Practices: Finding Talent that STAYS!full<![CDATA[Revolutionizing Inventory Management with David Greschler, Co-Founder and CEO of Nomad Go]]>In this episode of the 'Restaurant Technology Guys' podcast, the host and guest David Greschler, Co-Founder and CEO of Nomad Go, discuss the transformative role of Nomad Go's technology in restaurant inventory management. Nomad Go uses computer vision, spatial intelligence, and augmented reality to audit and count inventory in real time with up to 99% accuracy, revolutionizing traditional inventory methods. The technology caters for complexities such as substitutions, batch recipes, and storage issues, ultimately aiming to improve accuracy, save time, reduce wastage and increase profit for restaurants.

00:00 Introduction and Guest Introduction
00:31 Guest Background and Company Overview
02:22 The Problem with Traditional Inventory Management
09:16 Introducing Nomad Go's Solution
09:40 How Nomad Go Works
13:20 Addressing Substitutions and Partial Cases
17:47 The Future of Inventory Management
19:24 The Importance of Accurate Inventory in Restaurants
19:36 How We Improve Prep Lists with Scientific Precision
20:38 Dealing with Pre-Produced Items in Inventory
21:38 The Challenges of Receiving Products
23:56 The Role of Technology in Inventory Management
24:35 Making Inventory Fun with Augmented Reality
25:26 The Future of Inventory with Nomad Go
27:31 Resolving Inventory Variances
31:09 The Future of Supply Chain and Distribution
32:41 The Vision for Nomad Go
34:50 Getting Connected with Nomad Go

]]>Buzzsprout-14535507Mon, 25 Mar 2024 11:00:00 GMT<p>In this episode of the 'Restaurant Technology Guys' podcast, the host and guest David Greschler, Co-Founder and CEO of Nomad Go, discuss the transformative role of Nomad Go's technology in restaurant inventory management. Nomad Go uses computer vision, spatial intelligence, and augmented reality to audit and count inventory in real time with up to 99% accuracy, revolutionizing traditional inventory methods. The technology caters for complexities such as substitutions, batch recipes, and storage issues, ultimately aiming to improve accuracy, save time, reduce wastage and increase profit for restaurants.<br /><br />00:00 Introduction and Guest Introduction<br />00:31 Guest Background and Company Overview<br />02:22 The Problem with Traditional Inventory Management<br />09:16 Introducing Nomad Go's Solution<br />09:40 How Nomad Go Works<br />13:20 Addressing Substitutions and Partial Cases<br />17:47 The Future of Inventory Management<br />19:24 The Importance of Accurate Inventory in Restaurants<br />19:36 How We Improve Prep Lists with Scientific Precision<br />20:38 Dealing with Pre-Produced Items in Inventory<br />21:38 The Challenges of Receiving Products<br />23:56 The Role of Technology in Inventory Management<br />24:35 Making Inventory Fun with Augmented Reality<br />25:26 The Future of Inventory with Nomad Go<br />27:31 Resolving Inventory Variances<br />31:09 The Future of Supply Chain and Distribution<br />32:41 The Vision for Nomad Go<br />34:50 Getting Connected with Nomad Go</p>no00:36:45Revolutionizing Inventory Management with David Greschler, Co-Founder and CEO of Nomad Gofull<![CDATA[WowWorks]]>tag:soundcloud,2010:tracks/1271606266Mon, 05 Sep 2022 10:00:09 GMTWowWorks by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:43:34WowWorksfull<![CDATA[Brink Co-Founder Rick Elliott talks kitchen automation]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy welcomes Rick Elliott, a co-founder of Conductor, a startup in the restaurant tech space. Rick shares his journey from working on oil rigs to becoming a tech entrepreneur, emphasizing the role of hard work and innovation. He elaborates on his early days co-founding Brink, a pioneering cloud-based point of sale solution for restaurants, and discusses the acquisition of Brink by PAR. Rick explains his vision for Conductor, aiming to enhance the guest experience by improving kitchen orchestration and communication. He touches on the importance of setting accurate expectations for order readiness and plans to leverage technology, including APIs and AI, to predict and communicate order times more effectively. The conversation also covers how Conductor aims to revolutionize the way restaurants manage orders and engage with customers, ultimately making operations more efficient and enhancing the dining experience.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:25 Meet Rick Elliott: A Journey from Oil Rigs to Restaurant Tech Innovator
01:24 The Birth and Growth of Brink POS: Pioneering Cloud-Based Solutions
08:52 From Brink to Conductor: The Next Chapter in Restaurant Tech
09:02 Introducing Conductor: Revolutionizing the Restaurant Guest Experience
21:06 The Future of Restaurant Tech: Integrations, AI, and Lean Manufacturing Principles
30:09 Stay Connected with Conductor and Wrap-Up

]]>Buzzsprout-14706754Mon, 22 Apr 2024 09:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy welcomes Rick Elliott, a co-founder of Conductor, a startup in the restaurant tech space. Rick shares his journey from working on oil rigs to becoming a tech entrepreneur, emphasizing the role of hard work and innovation. He elaborates on his early days co-founding Brink, a pioneering cloud-based point of sale solution for restaurants, and discusses the acquisition of Brink by PAR. Rick explains his vision for Conductor, aiming to enhance the guest experience by improving kitchen orchestration and communication. He touches on the importance of setting accurate expectations for order readiness and plans to leverage technology, including APIs and AI, to predict and communicate order times more effectively. The conversation also covers how Conductor aims to revolutionize the way restaurants manage orders and engage with customers, ultimately making operations more efficient and enhancing the dining experience.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:25 Meet Rick Elliott: A Journey from Oil Rigs to Restaurant Tech Innovator<br />01:24 The Birth and Growth of Brink POS: Pioneering Cloud-Based Solutions<br />08:52 From Brink to Conductor: The Next Chapter in Restaurant Tech<br />09:02 Introducing Conductor: Revolutionizing the Restaurant Guest Experience<br />21:06 The Future of Restaurant Tech: Integrations, AI, and Lean Manufacturing Principles<br />30:09 Stay Connected with Conductor and Wrap-Up</p>no00:31:59Brink Co-Founder Rick Elliott talks kitchen automationfull<![CDATA[How to ensure franchise growth and success with WonLifeBrands CEO Robert Maynard]]>If you're looking for some inspiration and tips on how to grow your own franchise business, you won't want to miss this episode of RTG podcast. I had the pleasure of chatting with Robert Maynard, the founder and CEO of WonLifeBrands, a company that owns and operates several successful franchises, including Famous Toastry, a breakfast and brunch chain that has been featured in Forbes, Entrepreneur, and Inc. magazines.

Robert shared his journey from being a college dropout to becoming a franchise mogul, and how he overcame the challenges and risks along the way. He also revealed some of the secrets behind his franchising strategy, such as how to choose the right concept, location, and partners, how to create a strong brand identity and culture, and how to scale and optimize your operations. He also gave some advice on how to deal with the competition, the pandemic, and the changing consumer preferences.

This was a very insightful and motivating conversation, and I learned a lot from Robert's experience and wisdom. Whether you're already in the franchising business or thinking about getting into it, you'll find some valuable nuggets of information in this podcast. So tune in and enjoy!

]]>Buzzsprout-13444189Mon, 16 Oct 2023 10:00:00 GMT<p>If you're looking for some inspiration and tips on how to grow your own franchise business, you won't want to miss this episode of RTG podcast. I had the pleasure of chatting with Robert Maynard, the founder and CEO of WonLifeBrands, a company that owns and operates several successful franchises, including Famous Toastry, a breakfast and brunch chain that has been featured in Forbes, Entrepreneur, and Inc. magazines.<br /><br />Robert shared his journey from being a college dropout to becoming a franchise mogul, and how he overcame the challenges and risks along the way. He also revealed some of the secrets behind his franchising strategy, such as how to choose the right concept, location, and partners, how to create a strong brand identity and culture, and how to scale and optimize your operations. He also gave some advice on how to deal with the competition, the pandemic, and the changing consumer preferences.<br /><br />This was a very insightful and motivating conversation, and I learned a lot from Robert's experience and wisdom. Whether you're already in the franchising business or thinking about getting into it, you'll find some valuable nuggets of information in this podcast. So tune in and enjoy!</p>no00:40:50How to ensure franchise growth and success with WonLifeBrands CEO Robert Maynardfull<![CDATA[Enabling Web3 with Devour Token and WowBao]]>Hey, do you love Wow Bao as much as we do? Then you'll want to tune in to this episode of the podcast where we talk with Devour founder Chad Horn and Jeremy chat with Geoff Alexander, the CEO of Wow Bao. They'll discuss how wow bao is using the metaverse to create immersive and interactive experiences for their customers. You'll learn how you can order, customize, and enjoy your bao in a virtual reality setting, and even meet other bao lovers from around the world. Don't miss this chance to hear from one of the most innovative leaders in the restaurant industry.  Check out both companies at Devour - Next-Gen Digital Food Experience! - Devour and Home Page - Wow Bao

]]>Buzzsprout-13155189Mon, 11 Sep 2023 10:00:00 GMT<p>Hey, do you love Wow Bao as much as we do? Then you'll want to tune in to this episode of the podcast where we talk with Devour founder Chad Horn and Jeremy chat with Geoff Alexander, the CEO of Wow Bao. They'll discuss how wow bao is using the metaverse to create immersive and interactive experiences for their customers. You'll learn how you can order, customize, and enjoy your bao in a virtual reality setting, and even meet other bao lovers from around the world. Don't miss this chance to hear from one of the most innovative leaders in the restaurant industry.  Check out both companies at <a href="https://devour.io/" rel="noopener noreferrer nofollow">Devour - Next-Gen Digital Food Experience! - Devour</a> and <a href="https://www.wowbao.com/" rel="noopener noreferrer nofollow">Home Page - Wow Bao</a></p>no00:49:14195Enabling Web3 with Devour Token and WowBaofull<![CDATA[Interview with Zaxby's Top Franchise Owner about how to maximize drive thru operations]]>Hey guys, welcome back to my channel! In today's episode, I'm going to show you how FasterLines helps make drive thru lines quicker with the top selling Zaxby's franchise owner. FasterLines will help your restaurant operate at top efficiency using machine learning and AI tools to help find the bottleneck and stop it once and for all. It's super convenient and fast, and it also reduces errors and waste. We interviewed the owner of the most successful Zaxby's franchise in the country, who uses FasterLines to serve hundreds of customers every day. He'll share his tips and tricks on how to run a profitable and efficient drive-through business with FastQsr. So stay tuned and don't forget to like and subscribe! Check them out at FasterLines - Create the line you want to wait in

]]>Buzzsprout-13158604Mon, 21 Aug 2023 10:00:00 GMT<p>Hey guys, welcome back to my channel! In today's episode, I'm going to show you how FasterLines helps make drive thru lines quicker with the top selling Zaxby's franchise owner. FasterLines will help your restaurant operate at top efficiency using machine learning and AI tools to help find the bottleneck and stop it once and for all. It's super convenient and fast, and it also reduces errors and waste. We interviewed the owner of the most successful Zaxby's franchise in the country, who uses FasterLines to serve hundreds of customers every day. He'll share his tips and tricks on how to run a profitable and efficient drive-through business with FastQsr. So stay tuned and don't forget to like and subscribe! Check them out at <a href="https://fasterlines.com/" rel="noopener noreferrer nofollow">FasterLines - Create the line you want to wait in</a></p>no00:48:11192Interview with Zaxby's Top Franchise Owner about how to maximize drive thru operationsfull<![CDATA[Using AI to help restaurants prep food with ClearCOGS Founder Osayanmo Osarenkhoe]]>Hey, welcome to the podcast where I, talk to amazing entrepreneurs and innovators who are changing the world with their ideas and products. In this episode, I chat with Osayanmo Osarenkhoe , the founder of ClearCOGS, a startup that uses AI to help restaurants optimize their food preparation and reduce waste. We discuss how he came up with the idea, what challenges he faced along the way, and what his vision is for the future of food service. Tune in and get inspired by his story!

Check them out at AI Ops and Reporting for Restaurants | ClearCOGS | United States

]]>Buzzsprout-12989560Mon, 07 Aug 2023 11:00:00 GMT<p>Hey, welcome to the podcast where I, talk to amazing entrepreneurs and innovators who are changing the world with their ideas and products. In this episode, I chat with Osayanmo Osarenkhoe , the founder of ClearCOGS, a startup that uses AI to help restaurants optimize their food preparation and reduce waste. We discuss how he came up with the idea, what challenges he faced along the way, and what his vision is for the future of food service. Tune in and get inspired by his story!<br /><br />Check them out at <a href="https://www.clearcogs.com/" rel="noopener noreferrer nofollow">AI Ops and Reporting for Restaurants | ClearCOGS | United States</a></p>no00:43:52190Using AI to help restaurants prep food with ClearCOGS Founder Osayanmo Osarenkhoefull<![CDATA[Restaurant Loyalty Specialists Founder Olga Lopategui]]>Join Jeremy and Olga Lopategui where they talk about restaurant loyalty and how to maximize your brand message. 

After 15 years in brand marketing and international franchise marketing at Pizza Hut, KFC and TGI Fridays, Olga noticed that restaurant chains were getting proficient at collecting customer data, yet the skill of using that data for marketing seemed to be lacking in many organizations.  Restaurant Loyalty Specialists, a boutique loyalty consulting firm, was founded right then.  

​

We offer expertise in Loyalty and CRM for restaurant chains. The key principle is simple: find out what your guests already like, then give them more of that - at scale - to drive sales. Our clients range from 20 to over 800 locations. We work with any modern loyalty and CRM platforms, although most clients utilize Punchh, Paytronix, or Personica. 

​

Olga was born in Moscow, Russia, and has lived and worked in Europe, Asia, and the US in the course of her career. She holds a Harvard MBA and a Georgetown LLM.

Website link: https://www.restaurantloyaltyspecialists.com/
Meeting booking link: https://calendly.com/olga-lo/intro-or-networking-meeting?month=2022-06

]]>Buzzsprout-12989448Mon, 24 Jul 2023 11:00:00 GMT<p>Join Jeremy and Olga Lopategui where they talk about restaurant loyalty and how to maximize your brand message. </p><p>After 15 years in brand marketing and international franchise marketing at Pizza Hut, KFC and TGI Fridays, Olga noticed that restaurant chains were getting proficient at collecting customer data, yet the skill of using that data for marketing seemed to be lacking in many organizations.  Restaurant Loyalty Specialists, a boutique loyalty consulting firm, was founded right then.  </p><p>​</p><p>We offer expertise in Loyalty and CRM for restaurant chains. The key principle is simple: find out what your guests already like, then give them more of that - at scale - to drive sales. Our clients range from 20 to over 800 locations. We work with any modern loyalty and CRM platforms, although most clients utilize Punchh, Paytronix, or Personica. </p><p>​</p><p>Olga was born in Moscow, Russia, and has lived and worked in Europe, Asia, and the US in the course of her career. She holds a Harvard MBA and a Georgetown LLM.</p><p><b>Website link:</b> <a href="https://www.restaurantloyaltyspecialists.com/" rel="noopener noreferrer nofollow">https://www.restaurantloyaltyspecialists.com/</a><br /><b>Meeting booking link:</b><a href="https://calendly.com/olga-lo/intro-or-networking-meeting?month=2022-06" rel="noopener noreferrer nofollow"> https://calendly.com/olga-lo/intro-or-networking-meeting?month=2022-06</a></p>no00:52:38188Restaurant Loyalty Specialists Founder Olga Lopateguifull<![CDATA[Brass Tap]]>FSC Franchise Co. is the industry-leading franchisor behind Beef ‘O’ Brady’s and The Brass Tap, with over 180 locations across the United States. Beef ‘O’ Brady’s, with 143 locations in 21 states, is a family sports pub concept that provides the perfect atmosphere for friends and families to watch the game and grab a bite. The Brass Tap, a craft beer bar and entertainment venue with 40 current locations in 16 states, is known for extensive localized brewery offerings, specialty cocktails and premium wines paired perfectly with a select menu of upscale shareables. 

]]>tag:soundcloud,2010:tracks/1437062899Mon, 01 May 2023 10:00:07 GMT<p>FSC Franchise Co. is the industry-leading franchisor behind Beef ‘O’ Brady’s and The Brass Tap, with over 180 locations across the United States. Beef ‘O’ Brady’s, with 143 locations in 21 states, is a family sports pub concept that provides the perfect atmosphere for friends and families to watch the game and grab a bite. The Brass Tap, a craft beer bar and entertainment venue with 40 current locations in 16 states, is known for extensive localized brewery offerings, specialty cocktails and premium wines paired perfectly with a select menu of upscale shareables. </p>no00:46:35176Brass Tapfull<![CDATA[Teriyaki Madness]]>Teriyaki Madness also introduced several exciting initiatives both on the consumer and the franchisee front. The brand collaborated with franchisees to foray into non-trad., with a food truck in Lapeer, Michigan, a casino location in Las Vegas, as well as a robust catering program which grew catering sales by a whopping 208% year-over-year, and the exciting nationwide adoption by several professional sports teams including the NFL 49ers, NHL Arizona Coyotes, MLB Pittsburgh Pirates and NHL Los Angeles Ducks who fed the demand of health-conscious professional athletes.

]]>tag:soundcloud,2010:tracks/1437057196Mon, 17 Apr 2023 10:00:06 GMT<p>Teriyaki Madness also introduced several exciting initiatives both on the consumer and the franchisee front. The brand collaborated with franchisees to foray into non-trad., with a food truck in Lapeer, Michigan, a casino location in Las Vegas, as well as a robust catering program which grew catering sales by a whopping 208% year-over-year, and the exciting nationwide adoption by several professional sports teams including the NFL 49ers, NHL Arizona Coyotes, MLB Pittsburgh Pirates and NHL Los Angeles Ducks who fed the demand of health-conscious professional athletes.</p>no00:33:12174Teriyaki Madnessfull<![CDATA[Margaritas Mexican]]>Join Jeremy and Bob Ray where they talk about how they grew through the pandemic in some of the unlikely ways. Margaritas is inspired by the welcoming villages of central Mexico and built on centuries-old traditions of hospitality, culture, and amazing food. We want Margaritas to be your getaway. Drop your bags at the door, come spend a few care-free hours with us and celebrate every day! Check them out Margaritas Mexican Restaurant & Waterhole - United States (margs.com)

]]>tag:soundcloud,2010:tracks/1416548308Mon, 03 Apr 2023 10:00:07 GMT<p>Join Jeremy and Bob Ray where they talk about how they grew through the pandemic in some of the unlikely ways. Margaritas is inspired by the welcoming villages of central Mexico and built on centuries-old traditions of hospitality, culture, and amazing food. We want Margaritas to be your getaway. Drop your bags at the door, come spend a few care-free hours with us and celebrate every day! Check them out Margaritas Mexican Restaurant &amp; Waterhole - United States (margs.com)</p>no00:37:50172Margaritas Mexicanfull<![CDATA[APIC Base]]>Join Jeremy and Carl Jacobs, the CEO of Apicbase, where they talk back-of-house and why this is critical for a restaurant’s bottom line.Carl helps restaurant chains and dark kitchens to automate time-consuming back-of-house operations such as inventory & procurement in order to make them more profitable.

]]>tag:soundcloud,2010:tracks/1464940321Mon, 20 Mar 2023 11:10:58 GMT<p>Join Jeremy and Carl Jacobs, the CEO of Apicbase, where they talk back-of-house and why this is critical for a restaurant’s bottom line.Carl helps restaurant chains and dark kitchens to automate time-consuming back-of-house operations such as inventory &amp; procurement in order to make them more profitable.</p>no00:46:27170APIC Basefull<![CDATA[Takorean]]>Join Jeremy and TaKorean founder Mike where they talk about fusion food and growing an concept. TaKorean, a fast-casual Korean-inspired concept with Latin-American influence, was founded by Mike Lenard in 2010 to bring a fresh twist on Korean flavors to the Washington DC food scene. Its “build your own” bowl and taco concept allows guests to create memorable meals, catered to their specific preferences by combining the restaurant’s colorful, fresh, and delicious ingredients. Originally founded as a mobile vending concept, Lenard and his team have grown the brand into a local chain of brick-and-mortar locations and, as of 2022, are eager to offer the opportunity to franchise the concept. The investment required to open a TaKorean restaurant ranges from $215,500–$781,500, including a $40,000 franchise fee. Visit www.takoreanfranchise.com for more information

]]>tag:soundcloud,2010:tracks/1392526693Mon, 06 Mar 2023 11:01:00 GMT<p>Join Jeremy and TaKorean founder Mike where they talk about fusion food and growing an concept. TaKorean, a fast-casual Korean-inspired concept with Latin-American influence, was founded by Mike Lenard in 2010 to bring a fresh twist on Korean flavors to the Washington DC food scene. Its “build your own” bowl and taco concept allows guests to create memorable meals, catered to their specific preferences by combining the restaurant’s colorful, fresh, and delicious ingredients. Originally founded as a mobile vending concept, Lenard and his team have grown the brand into a local chain of brick-and-mortar locations and, as of 2022, are eager to offer the opportunity to franchise the concept. The investment required to open a TaKorean restaurant ranges from $215,500–$781,500, including a $40,000 franchise fee. Visit www.takoreanfranchise.com for more information</p>no00:41:31167Takoreanfull<![CDATA[Fat Boys Pizza]]>Fat Boy’s Pizza is a New Orleans-based multi-dimensional pizza franchise offering family-friendly experiences. Its restaurants serve as a local community hub, bringing adults together to enjoy a beer while children play games and socialize with friends. With six locations open so far in the South Louisiana region and Hattiesburg, Mississippi, the brand looks to have eight to ten locations open and operating within the next 24 months.Fat Boy’s Pizza boasts the World’s Biggest Slice and has become increasingly known for its whopping 30-inch pies, delectable appetizers, full bar and passionate community involvement. The concept was initially founded in 2019 by Gabe Corchiani, a businessman and restauranter who hoped to bring a family-friendly restaurant serving New York style pizza to his home state of Louisiana.Casey Biehl is the Vice President of Operations at Fat Boy’s Pizza. He shares the family-centric values that make his brand unique and their plans for rapid expansion throughout the South.See below link to our website franchise page.

]]>tag:soundcloud,2010:tracks/1401857959Mon, 20 Feb 2023 11:00:07 GMT<p>Fat Boy’s Pizza is a New Orleans-based multi-dimensional pizza franchise offering family-friendly experiences. Its restaurants serve as a local community hub, bringing adults together to enjoy a beer while children play games and socialize with friends. With six locations open so far in the South Louisiana region and Hattiesburg, Mississippi, the brand looks to have eight to ten locations open and operating within the next 24 months.Fat Boy’s Pizza boasts the World’s Biggest Slice and has become increasingly known for its whopping 30-inch pies, delectable appetizers, full bar and passionate community involvement. The concept was initially founded in 2019 by Gabe Corchiani, a businessman and restauranter who hoped to bring a family-friendly restaurant serving New York style pizza to his home state of Louisiana.Casey Biehl is the Vice President of Operations at Fat Boy’s Pizza. He shares the family-centric values that make his brand unique and their plans for rapid expansion throughout the South.See below link to our website franchise page.</p>no00:43:29168Fat Boys Pizzafull<![CDATA[Kevin Rice from Bounteous, Noah Glass from Olo OLO and Ryan Ostrom from Jack in the Box]]>How do you Join Kevin Rice, EVP of Bounteous, Noah Glass, founder and CEO of OLO and Ryan Ostrom, CMO of Jack in the Box where they talk about the digital transformation journey these partners have been with Jack in the Box for the past two years. For more information, check them out here: Driving Digital Transformation with Co-Innovation | Bounteous, Olo | Enable Digital Hospitality and Jack in the Box.

]]>tag:soundcloud,2010:tracks/1378466524Mon, 09 Jan 2023 11:00:01 GMT<p>How do you Join Kevin Rice, EVP of Bounteous, Noah Glass, founder and CEO of OLO and Ryan Ostrom, CMO of Jack in the Box where they talk about the digital transformation journey these partners have been with Jack in the Box for the past two years. For more information, check them out here: Driving Digital Transformation with Co-Innovation | Bounteous, Olo | Enable Digital Hospitality and Jack in the Box.</p>no00:53:32165Kevin Rice from Bounteous, Noah Glass from Olo OLO and Ryan Ostrom from Jack in the Boxfull<![CDATA[Yelp For Small Business]]>tag:soundcloud,2010:tracks/1334957695Mon, 28 Nov 2022 11:00:03 GMTYelp For Small Business by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:51:06Yelp For Small Businessfull<![CDATA[COM Data]]>tag:soundcloud,2010:tracks/1334955823Mon, 14 Nov 2022 11:00:02 GMTCOM Data by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:49:28COM Datafull<![CDATA[BYOD]]>tag:soundcloud,2010:tracks/1292747908Mon, 31 Oct 2022 10:00:57 GMTBYOD by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:40:46BYODfull<![CDATA[Famous Toastery]]>tag:soundcloud,2010:tracks/1286445541Mon, 17 Oct 2022 10:00:06 GMTFamous Toastery by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:40:37Famous Toasteryfull<![CDATA[Mirus]]>tag:soundcloud,2010:tracks/1355810854Mon, 03 Oct 2022 11:37:03 GMTMirus by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:45:23Mirusfull<![CDATA[A&W]]>tag:soundcloud,2010:tracks/1347283507Tue, 20 Sep 2022 10:14:20 GMTA&amp;W by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:35:21A&Wfull<![CDATA[Paytronix Andrew Robbins]]>tag:soundcloud,2010:tracks/1265796862Mon, 08 Aug 2022 10:00:02 GMTPaytronix Andrew Robbins by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno01:04:50Paytronix Andrew Robbinsfull<![CDATA[ClearCOGS]]>tag:soundcloud,2010:tracks/1271592235Mon, 08 Aug 2022 09:57:13 GMTClearCOGS by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:35:36ClearCOGSfull<![CDATA[Ready To Pay]]>tag:soundcloud,2010:tracks/1249718701Mon, 06 Jun 2022 10:00:04 GMTReady To Pay by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:46:53Ready To Payfull<![CDATA[Grubbrr Sam]]>tag:soundcloud,2010:tracks/1240217488Mon, 30 May 2022 10:00:00 GMTGrubbrr Sam by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:48:08Grubbrr Samfull<![CDATA[Envysion]]>tag:soundcloud,2010:tracks/1240216093Mon, 23 May 2022 10:00:09 GMTEnvysion by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:41:00Envysionfull<![CDATA[Thomas from Skurla]]>tag:soundcloud,2010:tracks/1240213855Mon, 16 May 2022 10:00:03 GMTThomas from Skurla by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:48:53Thomas from Skurlafull<![CDATA[Chups]]>tag:soundcloud,2010:tracks/1249714561Mon, 09 May 2022 10:00:03 GMTChups by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:43:20Chupsfull<![CDATA[Wisetail - Ali Knapp]]>tag:soundcloud,2010:tracks/1240209703Mon, 11 Apr 2022 10:00:08 GMTWisetail - Ali Knapp by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:51:56Wisetail - Ali Knappfull<![CDATA[Delivering The Dish Podcast]]>Delivering The Dish Podcast by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1230672169Mon, 28 Mar 2022 10:00:03 GMT<p>Delivering The Dish Podcast by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no01:09:41139Delivering The Dish Podcastfull<![CDATA[Aben]]>tag:soundcloud,2010:tracks/1222972933Mon, 28 Feb 2022 11:00:27 GMTAben by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:58:10Abenfull<![CDATA[RTN with Angela Diffly]]>RTN with Angela Diffly by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1120781071Mon, 04 Oct 2021 10:00:00 GMT<p>RTN with Angela Diffly by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:43:35128RTN with Angela Difflyfull<![CDATA[bbot]]>118 Restaurant Technology Guys Podcast Ep. 118 - bbot by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1050368968Mon, 14 Jun 2021 12:00:03 GMT<p>118 Restaurant Technology Guys Podcast Ep. 118 - bbot by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:45:47bbotfull<![CDATA[Restaurant IT Professional Anthony Cyril talks all things restaurant IT]]>119. Restaurant IT Professional Anthony Cyril talks all things restaurant IT by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1051765330Fri, 11 Jun 2021 02:28:19 GMT<p>119. Restaurant IT Professional Anthony Cyril talks all things restaurant IT by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:45:06Restaurant IT Professional Anthony Cyril talks all things restaurant ITfull<![CDATA[Talking Digital Invoicing with Food Razor]]>117. Talking Digital Invoicing with Food Razor by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1047555784Mon, 07 Jun 2021 12:00:01 GMT<p>117. Talking Digital Invoicing with Food Razor by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:52:45Talking Digital Invoicing with Food Razorfull<![CDATA[BlueDot]]>The Restaurant Technology Guys Podcast BlueDot by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/1055971624Mon, 31 May 2021 12:00:53 GMT<p>The Restaurant Technology Guys Podcast BlueDot by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:54:09BlueDotfull<![CDATA[Buffalo Wings and Rings]]>116. Restaurant Technology Guys Podcast Ep. 116 - Lessons learned by creating a virtual kitchen brand with Buffalo Rings and Things

]]>tag:soundcloud,2010:tracks/1047547375Mon, 17 May 2021 12:00:16 GMT<p>116. Restaurant Technology Guys Podcast Ep. 116 - Lessons learned by creating a virtual kitchen brand with Buffalo Rings and Things</p>no00:38:01116Buffalo Wings and Ringsfull<![CDATA[Chef and Restaurateur Josh Kopel]]>The Restaurant Technology Guys Podcast Ep 112 Josh Kopel by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

]]>tag:soundcloud,2010:tracks/991436578Mon, 15 Mar 2021 12:00:08 GMT<p>The Restaurant Technology Guys Podcast Ep 112 Josh Kopel by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions</p>no00:48:15Chef and Restaurateur Josh Kopelfull<![CDATA[Ep. 109 Using your TV's to entertain your guests]]>tag:soundcloud,2010:tracks/983054644Mon, 15 Feb 2021 13:00:12 GMTEp. 109 Using your TV's to entertain your guests by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:40:39Ep. 109 Using your TV's to entertain your guestsfull<![CDATA[108. Creating Outdoor Comfort]]>tag:soundcloud,2010:tracks/970050541Mon, 08 Feb 2021 13:00:08 GMT108. Creating Outdoor Comfort by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:42:48108. Creating Outdoor Comfortfull<![CDATA[105 - The value of having an always updated privacy policy]]>tag:soundcloud,2010:tracks/919379860Mon, 18 Jan 2021 12:59:59 GMT105 - The value of having an always updated privacy policy by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:47:44105 - The value of having an always updated privacy policyfull<![CDATA[103 - Learning how to thrive through the Pandemic]]>tag:soundcloud,2010:tracks/914754670Mon, 04 Jan 2021 13:00:04 GMT103 - Learning how to thrive through the Pandemic by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:55:17103 - Learning how to thrive through the Pandemicfull<![CDATA[102 - Real Time Communication with Relay Pro]]>tag:soundcloud,2010:tracks/916820852Mon, 28 Dec 2020 13:00:04 GMT102 - Real Time Communication with Relay Pro by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:46:51102 - Real Time Communication with Relay Profull<![CDATA[Talking data analytics with the team from Upserve]]>tag:soundcloud,2010:tracks/949090828Mon, 28 Dec 2020 13:00:04 GMTTalking data analytics with the team from Upserve by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:53:48Talking data analytics with the team from Upservefull<![CDATA[SPRWT Meal Prep]]>tag:soundcloud,2010:tracks/945422986Mon, 21 Dec 2020 13:00:18 GMTSPRWT Meal Prep by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:53:44SPRWT Meal Prepfull<![CDATA[Get Control of your taxes with DavoTax]]>tag:soundcloud,2010:tracks/911927710Mon, 21 Dec 2020 13:00:08 GMTGet Control of your taxes with DavoTax by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:50:41Get Control of your taxes with DavoTaxfull<![CDATA[98 - The value of industry associations with RSPA CEO John Kirk]]>tag:soundcloud,2010:tracks/910388185Mon, 30 Nov 2020 13:00:02 GMT98 - The value of industry associations with RSPA CEO John Kirk by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:46:1598 - The value of industry associations with RSPA CEO John Kirkfull<![CDATA[Talking with Roostar owners about how tech has helped grow their business]]>tag:soundcloud,2010:tracks/931797688Mon, 23 Nov 2020 13:00:12 GMTTalking with Roostar owners about how tech has helped grow their business by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:43:50Talking with Roostar owners about how tech has helped grow their businessfull<![CDATA[97 - Understanding Credit Cards processing with Rohan Mani from Shift 4]]>tag:soundcloud,2010:tracks/910387000Mon, 16 Nov 2020 13:00:01 GMT97 - Understanding Credit Cards processing with Rohan Mani from Shift 4 by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:46:2397 - Understanding Credit Cards processing with Rohan Mani from Shift 4full<![CDATA[96 - Jim Roddy]]>tag:soundcloud,2010:tracks/888235588Mon, 09 Nov 2020 12:59:59 GMT96 - Jim Roddy by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:53:2696 - Jim Roddyfull<![CDATA[Tom Bronson of Mastery Partner]]>tag:soundcloud,2010:tracks/877992586Mon, 26 Oct 2020 12:00:06 GMTTom and Jeremy talk about building business value.no01:03:15Tom Bronson of Mastery Partnerfull<![CDATA[David Scott Peters Can Grow Yo]]>tag:soundcloud,2010:tracks/877995292Mon, 19 Oct 2020 12:00:04 GMTJeremy and David talk about people, process, technology and how to deploy it effectively. Check out David's Bio.no00:55:04David Scott Peters Can Grow Yofull<![CDATA[92 - The value of having connected systems with RTN and Netsurion]]>tag:soundcloud,2010:tracks/907681930Mon, 12 Oct 2020 12:00:15 GMT92 - The value of having connected systems with RTN and Netsurion by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:56:3892 - The value of having connected systems with RTN and Netsurionfull<![CDATA[Episode 91 - Brewlogix]]>tag:soundcloud,2010:tracks/890873896Mon, 05 Oct 2020 12:00:07 GMTEpisode 91 - Brewlogix by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno01:02:38Episode 91 - Brewlogixfull<![CDATA[Travis Hare from DCR]]>tag:soundcloud,2010:tracks/876282811Mon, 28 Sep 2020 12:00:04 GMTTravis Hare from DCR by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:49:19Travis Hare from DCRfull<![CDATA[89- What's Busy Founder and CEO Jordan Thaeler]]>tag:soundcloud,2010:tracks/875060590Mon, 21 Sep 2020 12:00:08 GMT89- What's Busy Founder and CEO Jordan Thaeler by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:44:5889- What's Busy Founder and CEO Jordan Thaelerfull<![CDATA[88- Chris Rumpf from Flyght POS]]>tag:soundcloud,2010:tracks/875058253Mon, 14 Sep 2020 12:00:03 GMT88- Chris Rumpf from Flyght POS by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:55:1888- Chris Rumpf from Flyght POSfull<![CDATA[87 - Restaurant Unstoppables' Eric Cacciatore]]>tag:soundcloud,2010:tracks/871927099Mon, 07 Sep 2020 12:00:00 GMT87 - Restaurant Unstoppables' Eric Cacciatore by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno01:05:4487 - Restaurant Unstoppables' Eric Cacciatorefull<![CDATA[83 - Ensuring you can get and process orders with a secure network from Netsurion]]>tag:soundcloud,2010:tracks/843216583Mon, 20 Jul 2020 12:00:00 GMT83 - Ensuring you can get and process orders with a secure network from Netsurion by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:45:0583 - Ensuring you can get and process orders with a secure network from Netsurionfull<![CDATA[79 - Author Zac Weiner Quickbooks for Restaurants]]>tag:soundcloud,2010:tracks/816734320Mon, 08 Jun 2020 12:00:08 GMT79 - Author Zac Weiner QuickBooks for Restaurantsno00:43:2279 - Author Zac Weiner Quickbooks for Restaurantsfull<![CDATA[78- Labor Management with Ken Heyman from Unifocus]]>tag:soundcloud,2010:tracks/816725020Tue, 26 May 2020 12:00:03 GMT78- Labor Management with Ken Heyman from Unifocus by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:45:4778- Labor Management with Ken Heyman from Unifocusfull<![CDATA[New Ways to Learn with Bob Duprey of Restaurant Playbooks]]>tag:soundcloud,2010:tracks/824402113Thu, 21 May 2020 12:00:43 GMTLearning Management Systems with Bob Duprey of RestaurantPlaybooksno00:44:15New Ways to Learn with Bob Duprey of Restaurant Playbooksfull<![CDATA[81 - New Age Gaming in Restaurants with Barthletix]]>tag:soundcloud,2010:tracks/821395876Fri, 15 May 2020 23:05:04 GMT81 - New Age Gaming in Restaurants with Barthletix by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:42:1481 - New Age Gaming in Restaurants with Barthletixfull<![CDATA[80 - Real Time Digital Gifting with David Leibner from ItsOnMe]]>tag:soundcloud,2010:tracks/821388001Fri, 15 May 2020 22:53:39 GMTDavid Leibner Founder and CEO of ItsOnMe joins the show to talk digital gifting in the age of COVID-19no00:48:3580 - Real Time Digital Gifting with David Leibner from ItsOnMefull<![CDATA[77 - How Restaurants Have Pivoted due to COVID-19]]>tag:soundcloud,2010:tracks/816719167Mon, 11 May 2020 11:00:34 GMT77 - How Restaurants Have Pivoted due to COVID-19no00:35:5577 - How Restaurants Have Pivoted due to COVID-19full<![CDATA[76 - Enhance your marketing with Digital Niche Agency]]>tag:soundcloud,2010:tracks/799361284Wed, 22 Apr 2020 21:24:30 GMT76 - Enhance your marketing with Digital Niche Agency by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:52:2676 - Enhance your marketing with Digital Niche Agencyfull<![CDATA[Use Trufl to maximize your restaurant]]>tag:soundcloud,2010:tracks/769620064Wed, 11 Mar 2020 19:49:23 GMTUse Trufl to maximize your restaurant by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:43:38Use Trufl to maximize your restaurantfull<![CDATA[75 - Energy Management with Walt from gwt2Energy]]>tag:soundcloud,2010:tracks/774498331Wed, 11 Mar 2020 18:31:43 GMT75 - Energy Management with Walt from gwt2Energy by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:39:1175 - Energy Management with Walt from gwt2Energyfull<![CDATA[74 - Upshow.TV with Matt Gibbs]]>tag:soundcloud,2010:tracks/747704137Mon, 17 Feb 2020 17:42:08 GMTGreat conversation with founder and CMO Matt Gibbs about how to use your TV to your advantage in your restaurant.no00:40:2174 - Upshow.TV with Matt Gibbsfull<![CDATA[73 - Interview with Mike Smith from Taziki's]]>tag:soundcloud,2010:tracks/746559706Thu, 30 Jan 2020 03:42:56 GMTThe wide-ranging conversation about how Taziki's has solved so many of the technology issues within the restaurantsno00:56:0873 - Interview with Mike Smith from Taziki'sfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 070: Grab guests attention online!]]>tag:soundcloud,2010:tracks/672785129Mon, 09 Sep 2019 16:00:06 GMTEver wonder how you can make waves so you can JOIN in the conversation with your guests instead of advertising where they might now see it? Join Jeremy and Ryan as they lay out all the best practices of leveraging attention others have already garnered to promote YOUR business!no00:41:42The Restaurant Technology Guys Podcast Ep. 070: Grab guests attention online!full<![CDATA[The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor mgmt with Unifocus]]>tag:soundcloud,2010:tracks/645214836Tue, 02 Jul 2019 00:00:00 GMTLabor. It's one of the biggest costs your restaurant faces, but it's also one of the biggest differentiators that can set you apart from the competition! Join Jeremy and Ryan as they welcome Mark Heymann from Unifocus to discuss how to streamline your labor and actually turn labor into a profit driver for your business!Learn more at https://www.unifocus.com/no00:52:43The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor mgmt with Unifocusfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 067: Switching POS 101. What to watch out for]]>tag:soundcloud,2010:tracks/641562015Mon, 24 Jun 2019 00:00:00 GMTEver thought about switching POS systems? If you haven't, you will. Join Jeremy and Ryan as they talk about the pitfalls of POS and what to look out for when making the switch!no00:37:52The Restaurant Technology Guys Podcast Ep. 067: Switching POS 101. What to watch out forfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 061: Make more money with 3rd party delivery with Chowly]]>tag:soundcloud,2010:tracks/567250902Wed, 30 Jan 2019 00:00:00 GMTAre you tired of living in "tablet hell" trying to keep up with all the new-age delivery tools? Or maybe you're trying to expand your business with low overhead? Either way, Jeremy and Ryan discuss these topics and MORE with Sterling Douglass, Co-Founder and CEO of Chowly. You can learn more about Chowly at www.chowly.com.no00:46:34The Restaurant Technology Guys Podcast Ep. 061: Make more money with 3rd party delivery with Chowlyfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 056: About the Restaurant Technology Guys]]>tag:soundcloud,2010:tracks/528849732Mon, 12 Nov 2018 00:00:00 GMTEver wonder what makes the Restaurant Technology Guys tick? Check out this week's podcast where Jeremy and Ryan give all the backstory of what has brought them to where they are today!no00:38:48The Restaurant Technology Guys Podcast Ep. 056: About the Restaurant Technology Guysfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 055: Risks of tomorrow with 3rd party delivery]]>tag:soundcloud,2010:tracks/519419739Wed, 24 Oct 2018 00:00:00 GMTThe recent explosion of third-party delivery tools has absolutely exploded on to the restaurant scene. To many, it's a great way to break down the constraints of the four walls of the restaurant. But what are the risks of tomorrow? Join Jeremy and Ryan in this eye opening podcast!no00:29:01The Restaurant Technology Guys Podcast Ep. 055: Risks of tomorrow with 3rd party deliveryfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 054: How to Make Accounting Profitable with Restaurant365]]>tag:soundcloud,2010:tracks/512517468Wed, 10 Oct 2018 00:00:00 GMTMost restaurant operators today know that accounting is a means to an end. Are we making money: yes or no? Join Jeremy and Ryan as they invite Morgan Harris, Co-Founder of Restaurant365, to talk about just how you can turn your accounting department into a PROFIT CENTER! By utilizing cutting edge technology and managing the books the way that YOUR business needs them, you are able to take your otherwise mundane accounting practice and make it work for you. This is one that you don't want to miss.no00:50:54The Restaurant Technology Guys Podcast Ep. 054: How to Make Accounting Profitable with Restaurant365full<![CDATA[The Restaurant Technology Guys Podcast Ep. 053: What to do if a tech partner is acquired]]>tag:soundcloud,2010:tracks/502804365Wed, 19 Sep 2018 00:00:00 GMTIt's happening every day... technology partners are being acquired by bigger and bigger fish. In this podcast, Jeremy and Ryan discuss how to stay on top of it and what to do if it happens!no00:33:07The Restaurant Technology Guys Podcast Ep. 053: What to do if a tech partner is acquiredfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 052: 3 Must-Do's with Google with Yext]]>tag:soundcloud,2010:tracks/491430108Mon, 27 Aug 2018 00:00:00 GMTIn today's world, your guests are using all sorts of new and innovative technologies to find where they want to eat. Just when you think you're on top of it, something new pops up. How can you stay on top of it?Join Jeremy and Ryan as they welcome Lee Zucker, Head of Industry/GM, Food Services at Yext, an online presence management company, to discuss these next-gen search tools, the changing landscape of searching for restaurants, and how to ensure you future-proof your restaurant's online presence with Google in three steps.You can learn more about Yext here: https://www.yext.com/industries/food-services/no00:59:53The Restaurant Technology Guys Podcast Ep. 052: 3 Must-Do's with Google with Yextfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 050: What's up with the FOOD HALL trend??]]>tag:soundcloud,2010:tracks/479281980Tue, 31 Jul 2018 00:00:00 GMTHave you noticed that food halls are popping up just about EVERWHERE? Join Jeremy and Ryan as they discuss this rising trend, what it means for your business, and how technology is playing a key role in its growth.no00:45:33The Restaurant Technology Guys Podcast Ep. 050: What's up with the FOOD HALL trend??full<![CDATA[The Restaurant Technology Guys Podcast 049: Virtual Training... Getting your staff up to speed FAST]]>tag:soundcloud,2010:tracks/472960602Tue, 17 Jul 2018 00:00:00 GMTEver wonder the best way to train your staff? Join Jeremy and Ryan as they talk about the latest and greatest tools to make sure your staff is performing as quickly as possible to get on the floor and start making some sales!no00:46:57The Restaurant Technology Guys Podcast 049: Virtual Training... Getting your staff up to speed FASTfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 048: A Deep Dive Into Kiosks, Pt. 1]]>tag:soundcloud,2010:tracks/466494336Mon, 02 Jul 2018 00:00:00 GMTJoin Jeremy and Ryan as they look deeper into one of the hottest trends in restaurant technology right now: kiosks. What are they? Where did they come from? Why should you care? ...are all questions they answer, and more, on this podcast! Check it out.no00:39:52The Restaurant Technology Guys Podcast Ep. 048: A Deep Dive Into Kiosks, Pt. 1full<![CDATA[The Restaurant Technology Guys Podcast Ep. 047: $15/Hour UPDATE! What's the latest?]]>tag:soundcloud,2010:tracks/460145379Mon, 18 Jun 2018 00:00:00 GMTJoin Jeremy and Ryan as they update their audience on the status of the industry as it pertains to the $15/hour pay raise! It's been almost 2 years since they tackled this topic, so what's changed? You'll have to listen to know!no00:44:32The Restaurant Technology Guys Podcast Ep. 047: $15/Hour UPDATE! What's the latest?full<![CDATA[The Restaurant Technology Guys Podcast Ep. 045: A Tech-Forward Restaurant with Square Roots Kitchen]]>tag:soundcloud,2010:tracks/442829952Thu, 10 May 2018 00:00:00 GMTYou asked for it and we brought it! Join Jeremy and Ryan as they welcome Derin Alemli, Founder &amp; CEO of Square Roots Kitchen. SRK is a restaurant built around technology serving the Chicago area with a totally custom self-ordering platform. Join Derin as he describes conceptualizing and bringing to life his hi-tech restaurant!Check out Square Roots Kitchen's website at www.squarerootskitchen.com!no00:51:46The Restaurant Technology Guys Podcast Ep. 045: A Tech-Forward Restaurant with Square Roots Kitchenfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 044: Restaurant 101 - How to start a restaurant]]>tag:soundcloud,2010:tracks/435586110Thu, 26 Apr 2018 00:00:00 GMTAre you aspiring to one day open your own restaurant? You're in luck! In this episode, Ryan and Jeremy give you an in-depth look at how to work your way from dishwasher to restaurateur! They give tips, tricks, and pitfalls to watch out for in learning, funding, and other key areas! Check it out!no00:46:07The Restaurant Technology Guys Podcast Ep. 044: Restaurant 101 - How to start a restaurantfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 043: What is "Best-In-Breed" Anyway?]]>tag:soundcloud,2010:tracks/427932357Tue, 10 Apr 2018 00:00:00 GMTYou've heard Jeremy and Ryan talk about "best-in-breed" solutions on previous podcasts... So what does it all mean? Join the Guys as they take you into a deep dive about what it means to be "best-in-breed", how to shop for these, and how to decide if they're right for your business.no00:53:04The Restaurant Technology Guys Podcast Ep. 043: What is "Best-In-Breed" Anyway?full<![CDATA[The Restaurant Technology Guys Podcast Ep. 042: Ordering for the NEXT generation!]]>tag:soundcloud,2010:tracks/420482624Mon, 26 Mar 2018 00:00:00 GMTUberEATS, Alexa, Apple HomePod... Have you ever wondered what the NEXT cool thing is going to be that consumers will use to order food from your restaurant?? More importantly - do you know what you'll do when they come about? This podcast talks about all of that and more! It's one you wish you listened to last year! Check it out!no00:51:33The Restaurant Technology Guys Podcast Ep. 042: Ordering for the NEXT generation!full<![CDATA[The Restaurant Technology Guys Podcast Ep. 041: Grow Profits with Your Next Event with Tripleseat]]>tag:soundcloud,2010:tracks/412737618Mon, 12 Mar 2018 00:00:00 GMTAre your events a point of pride or a point of contention within your restaurant? Join Ryan and Jeremy as they welcome Jonathan Morse, Founder and CEO of Tripleseat. Tripleseat's all-in-one platform streamlines the planning process for restaurants and venues, and is the first web-based system created by specifically for former restaurant industry planners. This is one that you don't want to miss!Learn more about Tripleseat at www.tripleseat.com.no00:50:34The Restaurant Technology Guys Podcast Ep. 041: Grow Profits with Your Next Event with Tripleseatfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 040: The Hidden Benefits and Pitfalls of Special Events]]>tag:soundcloud,2010:tracks/406189974Tue, 27 Feb 2018 00:00:00 GMTSure, we all know that days like Valentine's Day are great days for restaurants to make money, but can they also spell disaster? Join Jeremy and Ryan as they chat about the hidden benefits and pitfalls of these special event days!no00:40:37The Restaurant Technology Guys Podcast Ep. 040: The Hidden Benefits and Pitfalls of Special Eventsfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 039: Should I stop taking cash?]]>tag:soundcloud,2010:tracks/398557266Mon, 12 Feb 2018 00:00:00 GMTHold up... What? Stop taking cash?? That's right. Restaurants and retailers are now starting to accept only credit cards and alternative forms of payments! Crazy, right? Maybe not so much...Join Jeremy and Ryan as they discuss everything that is "cashless": What it means for your restaurant, what are the benefits, and what are the risks? This is a big one!no00:39:40The Restaurant Technology Guys Podcast Ep. 039: Should I stop taking cash?full<![CDATA[The Restaurant Technology Guys Podcast Ep. 038: Podcasting 101. How we do what we do.]]>tag:soundcloud,2010:tracks/391393911Mon, 29 Jan 2018 00:00:00 GMTHave you ever wondered just what it takes to start your very own podcast? Maybe you're thinking about starting one and don't know where to begin. In today's podcast, Jeremy and Ryan discuss why they created the Restaurant Technology Guys podcast, how they got started, and some major pitfalls to watch out for in the journey! Get a behind-the-scenes look at what goes into the art of podcasting! Check it out!Of course, check out our sponsors at www.upshow.tv/rtg to get your very own custom demo of YOUR Upshow platform today!no00:50:14The Restaurant Technology Guys Podcast Ep. 038: Podcasting 101. How we do what we do.full<![CDATA[The Restaurant Technology Guys Podcast Ep. 035: What does the future hold?]]>tag:soundcloud,2010:tracks/371296382Mon, 18 Dec 2017 00:00:00 GMTWhat would you say if we told you that one day you'll be able to enjoy a nice steak dinner in a 5-Star restaurant with your brother who lives 1,200 miles away without ever leaving your home? Or what if you could see your food being prepared in real-time in a bird's eye view in the perspective of the chef? These are the things we are talking about in our latest podcast... And this one is a headtrip! So strap in and get ready for the FUTURE!Visit our friends at Upshow at www.upshow.tv/RTG. Sign up today and get your first month totally FREE!no00:44:14The Restaurant Technology Guys Podcast Ep. 035: What does the future hold?full<![CDATA[The Restaurant Technology Guys Podcast Ep. 034: Driving higher profits with digital signage]]>tag:soundcloud,2010:tracks/364899401Mon, 04 Dec 2017 00:00:00 GMTHave you ever wondered "What's one easy way I could make my restaurant more profitable?". It's probably more like when haven't you wondered that?! In today's podcast, Jeremy and Ryan discuss one easy way to help increase profits and make a bigger impact on the guest experience! It's a win-win that you can't afford to miss!www.upshow.tv/rtgno00:30:56The Restaurant Technology Guys Podcast Ep. 034: Driving higher profits with digital signagefull<![CDATA[The Restaurant Technology Guys Podcast Ep. 033: Employee Feedback Loops: Getting Best Feedback]]>tag:soundcloud,2010:tracks/358421888Mon, 20 Nov 2017 00:00:00 GMTIn their latest Podcast, The Restaurant Technology Guys talk about something that is usually lacking in a manager's busy day - and that's giving and receiving constructive feedback. Join Jeremy and Ryan as they talk about step-by-step practices to incorporate "feedback loops" into your daily business practice and the HUGE benefit it can have. Check it out! As always, we love the feedback ourselves. Reach out to us at www.restauranttechnologyguys.com to let us know what you think or if you have a great topic for an upcoming show!no00:48:09The Restaurant Technology Guys Podcast Ep. 033: Employee Feedback Loops: Getting Best Feedbackfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 031: How to achieve work/life balance]]>tag:soundcloud,2010:tracks/347193047Sun, 15 Oct 2017 00:00:00 GMTIt happens to everyone... Kids are sick, the babysitter can't come in, or you woke up with a headache and sore throat. It's something we all deal with: life. But oftentimes, we have to push through these setbacks to keep the ball rolling. Join Jeremy and Ryan as they welcome a VERY special guest in studio to discuss just how to make sure you can take the time to take care of the other parts of your life that may need attention. Check it out!no00:27:29The Restaurant Technology Guys Podcast Ep. 031: How to achieve work/life balancefull<![CDATA[The Restaurant Technology Guys Podcast Ep. 030: The Guest Experience of the Future!]]>tag:soundcloud,2010:tracks/345241301Tue, 03 Oct 2017 00:00:00 GMTJoin Jeremy and Ryan as they do a little gazing into the crystal ball and talk about what the FUTURE of guest experience is going to look like! They talk about some pretty future-forward things, but all things you need to consider TODAY to be ready for TOMORROW! This is one you won't want to miss.no00:38:10The Restaurant Technology Guys Podcast Ep. 030: The Guest Experience of the Future!full<![CDATA[The Restaurant Technology Guys Podcast Ep. 023: 5 Things to Do When Adding Guest Ordering Technology]]>tag:soundcloud,2010:tracks/330232517Mon, 26 Jun 2017 00:00:00 GMTAre you on the fence on whether or not to add GUEST ORDERING to your restaurant? Whether it's a tablet at the table, a kiosk in the lobby, or a handheld that your servers use, we say GO. FOR. IT. But first, listen to Jeremy and Ryan discuss the 5 things to watch out for when implementing guest ordering! It could save you time and money down the road! Check it out!no00:32:25The Restaurant Technology Guys Podcast Ep. 023: 5 Things to Do When Adding Guest Ordering Technologyfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 020: Tackling New Tech with Special Guest Omnivore]]>tag:soundcloud,2010:tracks/322902105Tue, 16 May 2017 00:00:00 GMTHave you noticed technology has taken off like crazy? Especially in the restaurant space, there's never been a better time to be in restaurant technology. But with all the innovative options out there, there are some equally confusing question marks. Get some of those questions answered and more as Jeremy and Ryan welcome Mike Wior, CEO of Omnivore! You can't afford to miss this one!no00:49:17The Restaurant Technology Guys Podcast Ep. 020: Tackling New Tech with Special Guest Omnivorefull<![CDATA[The Restaurant Technology Guys Podcast Ep. 018: 5 Tech Building Blocks For Building Your Restaurant]]>tag:soundcloud,2010:tracks/318097008Mon, 17 Apr 2017 00:00:00 GMTIf you're trying to start a new restaurant, revamp your existing one, or just take a look at the technology options out there today, Ryan and Jeremy break down the TOP 5 THINGS you need to focus on as building blocks to successfully build and future-proof your restaurant. Check it out!*POOR AUDIO QUALITY ALERT* We were just too eager to share our thoughts with you and we got a little ahead of ourselves with recording. Our apologies for the poor quality. We'll be back up to snuff soon enough!no00:31:47The Restaurant Technology Guys Podcast Ep. 018: 5 Tech Building Blocks For Building Your Restaurantfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 017: Social Media, An Overview]]>tag:soundcloud,2010:tracks/315932624Mon, 03 Apr 2017 00:00:00 GMTDo you know what the best social media platform for your restaurant is? In this episode, Jeremy and Ryan do a dive into the top social media platforms, describing what each one is and why you should at least know what they are! If you've ever scratched your head when it comes to social media, this is the podcast for you! Check it out!no00:50:37The Restaurant Technology Guys Podcast Ep. 017: Social Media, An Overviewfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 013: What's up with mobile payments?]]>tag:soundcloud,2010:tracks/306610285Tue, 07 Feb 2017 00:00:00 GMTJoin Ryan and Jeremy on their latest podcast as they deep dive into mobile payments. What is NFC? Apple Pay? Samsung Pay? How do you pay through an app? What are the pros? What are the cons? All of these questions are answered AND MORE! Check it out!no00:34:40The Restaurant Technology Guys Podcast Ep. 013: What's up with mobile payments?full<![CDATA[The Restaurant Technology Guys Podcast Ep. 008 - RDC Recap]]>tag:soundcloud,2010:tracks/292097095Mon, 07 Nov 2016 00:00:00 GMTJoin Ryan and Jeremy as they recap the RDC2016 event - where the developers of one of the industry's heaviest hitters - POSitouch - bares all and shares the plan for the future. You don't want to miss this!no00:25:40The Restaurant Technology Guys Podcast Ep. 008 - RDC Recapfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 007 - 2017 Predictions]]>tag:soundcloud,2010:tracks/284948888Tue, 27 Sep 2016 00:00:00 GMTComing off the heels of their last 2016 Recap Podcast, Jeremy and Ryan discuss what's in store for 2017! Flying cards and self-cleaning grease traps? Maybe not, but join them in this podcast to see what their thoughts are for 2017!no00:33:43The Restaurant Technology Guys Podcast Ep. 007 - 2017 Predictionsfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 006 - 2016 Predictions Recap]]>tag:soundcloud,2010:tracks/283048067Wed, 14 Sep 2016 00:00:00 GMTJoin the Restaurant Technology Guys as they review the 2016 Predictions made by one of the industry's hardest hitters. Were they right? Were they wrong? Jeremy and Ryan discuss!no00:31:31The Restaurant Technology Guys Podcast Ep. 006 - 2016 Predictions Recapfull<![CDATA[Restaurant Technology Guys Podcast Ep. 004 - Choosing A POS Partner]]>tag:soundcloud,2010:tracks/278352522Sat, 13 Aug 2016 00:00:00 GMTJoin the Restaurant Technology Guys as they discuss picking a partner to deliver one of the most important pieces of technical equipment in your restaurant: your Point of Sale.You'll learn the top things to look for in a POS provider, how to vet them out, and how to weed out the good from the bad.Connect with us on social and on our website www.restauranttechnologyguys.comno00:31:07Restaurant Technology Guys Podcast Ep. 004 - Choosing A POS Partnerfull<![CDATA[Restaurant Technology Guys Podcast Ep. 003 - Combatting $15/hour]]>tag:soundcloud,2010:tracks/229448346Wed, 21 Oct 2015 00:00:00 GMTThe Restaurant Technology Guys tackle the topic of the Living Wage increase sweeping the Western Half of the United States. This wage increase is great for employes, but can mean big headaches for restaurant owners. How will they respond? We discuss several options for combatting these rising costs.In the show:Tableside Ordering:-NorthStar Order Entry: http://cbsnorthstar.com/northstar/northstar-pos-software/-Ziosk: http://www.ziosk.com/-ELaCarte: http://elacarte.com/Panera 2.0:-https://www.panerabread.com/content/dam/panerabread/documents/press/2014/panera-unveils-panera-2.0.pdfno00:37:24Restaurant Technology Guys Podcast Ep. 003 - Combatting $15/hourfull<![CDATA[Cashier in the Cloud Voice AI tool Kea.Ai]]>In this episode, Jeremy Julian interviews Adam Ahmad, the CEO and founder of kea.ai, a company that provides human-assisted AI voice ordering for restaurants. They talk about how kea.ai works, what benefits it brings to restaurant operators and customers, and what challenges and opportunities they face in the industry.

You'll hear how kea.ai uses natural language processing and machine learning to handle phone orders efficiently and accurately, reducing wait times, errors, and costs. You'll also learn how kea.ai helps restaurants increase their sales, loyalty, and customer satisfaction by offering personalized recommendations, upsells, and rewards.

Adam also shares his vision for the future of voice AI and how it can create a seamless and delightful ordering experience for customers across different channels and platforms. He also gives some advice for aspiring entrepreneurs who want to start their own restaurant tech company.

This is a fascinating and informative conversation that you don't want to miss. Tune in to the Restaurant Technology Guys podcast and learn how voice AI is revolutionizing the restaurant industry! Check them out at kea.ai

]]>Buzzsprout-13353741Thu, 05 Oct 2023 10:00:00 GMT<p>In this episode, Jeremy Julian interviews Adam Ahmad, the CEO and founder of kea.ai, a company that provides human-assisted AI voice ordering for restaurants. They talk about how kea.ai works, what benefits it brings to restaurant operators and customers, and what challenges and opportunities they face in the industry.<br /><br />You'll hear how kea.ai uses natural language processing and machine learning to handle phone orders efficiently and accurately, reducing wait times, errors, and costs. You'll also learn how kea.ai helps restaurants increase their sales, loyalty, and customer satisfaction by offering personalized recommendations, upsells, and rewards.<br /><br />Adam also shares his vision for the future of voice AI and how it can create a seamless and delightful ordering experience for customers across different channels and platforms. He also gives some advice for aspiring entrepreneurs who want to start their own restaurant tech company.<br /><br />This is a fascinating and informative conversation that you don't want to miss. Tune in to the Restaurant Technology Guys podcast and learn how voice AI is revolutionizing the restaurant industry! Check them out at <a href="https://kea.ai/" rel="noopener noreferrer nofollow">kea.ai</a></p>no00:47:29199Cashier in the Cloud Voice AI tool Kea.Aifull<![CDATA[Innovating Consistency: Donato's Pizza with CEO Kevin King]]>Innovating Consistency: Donato's Pizza with CEO Kevin King

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Kevin King, the CEO of Donatos Pizza, a legacy brand based in Columbus, Ohio. Kevin shares his journey in the restaurant industry, including his return to Donatos, and discusses the company's unique value proposition and operational consistency. The conversation delves into Donatos' emphasis on high-quality ingredients and their strict adherence to consistency, aided by their proprietary technology and operating systems. Kevin also talks about the brand's innovative use of AI in ordering, automation, and their strategic partnerships, including with Red Robin. The episode explores Donatos' future plans, including automation in kitchens and expanding their footprint while maintaining core mission values of quality, service, and hospitality.

00:00 Audio Donatos Pizza
00:11 Introduction to Today's Episode
01:13 Meet Kevin, CEO of Donatos Pizza
01:47 Kevin's Career Journey
02:53 Returning to Donatos
07:23 Donatos' Unique Value Proposition
11:28 Mission and Values of Donatos
14:21 Customer Experience and Market Strategy
16:56 Technology and Innovation at Donatos
30:07 Franchising and Expansion
35:38 Conclusion and Final Thoughts

]]>Buzzsprout-16589680Mon, 03 Mar 2025 12:00:00 GMT<p>Innovating Consistency: Donato's Pizza with CEO Kevin King<br /><br />In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Kevin King, the CEO of Donatos Pizza, a legacy brand based in Columbus, Ohio. Kevin shares his journey in the restaurant industry, including his return to Donatos, and discusses the company's unique value proposition and operational consistency. The conversation delves into Donatos' emphasis on high-quality ingredients and their strict adherence to consistency, aided by their proprietary technology and operating systems. Kevin also talks about the brand's innovative use of AI in ordering, automation, and their strategic partnerships, including with Red Robin. The episode explores Donatos' future plans, including automation in kitchens and expanding their footprint while maintaining core mission values of quality, service, and hospitality.<br /><br />00:00 Audio Donatos Pizza<br />00:11 Introduction to Today's Episode<br />01:13 Meet Kevin, CEO of Donatos Pizza<br />01:47 Kevin's Career Journey<br />02:53 Returning to Donatos<br />07:23 Donatos' Unique Value Proposition<br />11:28 Mission and Values of Donatos<br />14:21 Customer Experience and Market Strategy<br />16:56 Technology and Innovation at Donatos<br />30:07 Franchising and Expansion<br />35:38 Conclusion and Final Thoughts</p>no00:36:19Innovating Consistency: Donato's Pizza with CEO Kevin Kingfull<![CDATA[Transforming Restaurant Success with InKind: Tech-Driven Strategies and Innovative Financing]]>In this episode, the discussion centers around InKind's innovative, tech-driven approach to scaling and supporting restaurants. InKind's CEO shares insights on leveraging Silicon Valley strategies, deploying large-scale data analytics and AI, and the significance of personalized support for independent restaurants. The episode covers the dual role of InKind as a financial service provider and a consumer marketplace, detailing creative financing solutions and marketing experiments that enhance profitability and customer experience. Listeners also learn about the platform's benefits for business travelers, including earning credits for personal dining through data-driven recommendations. The episode emphasizes practical advice for restaurant owners, market insights from owning restaurants, InKind’s funding model, and future enhancements, aiming to create a sustainable and profitable ecosystem for restaurant growth.

00:00 Introduction to the Podcast
00:55 Meet Johann Munisinghe: From Tech to Restaurants
01:55 The Birth of InKind: Solving Restaurant Finance
03:12 The Restaurant Incubator Experiment
06:41 Scaling InKind: Financing and Marketplace
11:31 Challenges and Solutions for Restaurant Operators
17:01 InKind's Unique Value Proposition
19:56 Challenges in Restaurant Tech
20:39 Uses of Capital in Restaurants
21:07 Sponsor Messages
22:07 Growth and Financing Strategies
23:21 Consumer Experience with InKind
25:15 Leveraging Data for Recommendations
28:25 Engaging with InKind for Expansion
35:40 Future Vision and Expansion Plans
36:41 Conclusion and Farewell

]]>Buzzsprout-15987840Mon, 11 Nov 2024 11:00:00 GMT<p>In this episode, the discussion centers around InKind's innovative, tech-driven approach to scaling and supporting restaurants. InKind's CEO shares insights on leveraging Silicon Valley strategies, deploying large-scale data analytics and AI, and the significance of personalized support for independent restaurants. The episode covers the dual role of InKind as a financial service provider and a consumer marketplace, detailing creative financing solutions and marketing experiments that enhance profitability and customer experience. Listeners also learn about the platform's benefits for business travelers, including earning credits for personal dining through data-driven recommendations. The episode emphasizes practical advice for restaurant owners, market insights from owning restaurants, InKind’s funding model, and future enhancements, aiming to create a sustainable and profitable ecosystem for restaurant growth.<br /><br />00:00 Introduction to the Podcast<br />00:55 Meet Johann Munisinghe: From Tech to Restaurants<br />01:55 The Birth of InKind: Solving Restaurant Finance<br />03:12 The Restaurant Incubator Experiment<br />06:41 Scaling InKind: Financing and Marketplace<br />11:31 Challenges and Solutions for Restaurant Operators<br />17:01 InKind's Unique Value Proposition<br />19:56 Challenges in Restaurant Tech<br />20:39 Uses of Capital in Restaurants<br />21:07 Sponsor Messages<br />22:07 Growth and Financing Strategies<br />23:21 Consumer Experience with InKind<br />25:15 Leveraging Data for Recommendations<br />28:25 Engaging with InKind for Expansion<br />35:40 Future Vision and Expansion Plans<br />36:41 Conclusion and Farewell</p>no00:37:13Transforming Restaurant Success with InKind: Tech-Driven Strategies and Innovative Financingfull<![CDATA[Harnessing Technology and Marketing for Explosive Growth: The Hothead Burritos Story]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Peter Wiley, co-founder and marketing IT mastermind behind Hothead Burritos. They discuss the company's innovative use of technology and marketing strategies which have fueled their rapid growth. Peter shares insights on the importance of integrating marketing with IT, streamlining operations through digital ordering, and leveraging loyalty programs. The conversation also covers Hothead Burritos' unique offerings, including their variety of sauces, and their approach to catering and delivery. Listeners get a deep dive into how tech-savvy practices can lead to a more efficient and customer-focused restaurant experience.

00:00 Hot Head Burritos

01:13 Introduction and Guest Introduction

02:41 Hothead Burritos: Brand Overview

04:18 Expansion and Locations

05:18 Customer Experience and Menu Customization

09:32 Digital Integration and Online Ordering

13:23 Third-Party Delivery and Integration

17:36 Catering and Large Orders

18:46 Creating an Online Ordering Menu for Catering

20:03 Evaluating Menu Offerings for Online and Catering

21:26 The Importance of Loyalty Programs

22:24 Incentivizing Catering Orders

27:19 Converting Customers Across Channels

30:35 Leveraging AI and Data Analytics

32:33 Popular Menu Items and Personal Favorites

34:39 Staying Engaged with Hothead Burritos



]]>Buzzsprout-18354031Mon, 15 Dec 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Peter Wiley, co-founder and marketing IT mastermind behind Hothead Burritos. They discuss the company's innovative use of technology and marketing strategies which have fueled their rapid growth. Peter shares insights on the importance of integrating marketing with IT, streamlining operations through digital ordering, and leveraging loyalty programs. The conversation also covers Hothead Burritos' unique offerings, including their variety of sauces, and their approach to catering and delivery. Listeners get a deep dive into how tech-savvy practices can lead to a more efficient and customer-focused restaurant experience.</p><p>00:00 Hot Head Burritos</p><p>01:13 Introduction and Guest Introduction</p><p>02:41 Hothead Burritos: Brand Overview</p><p>04:18 Expansion and Locations</p><p>05:18 Customer Experience and Menu Customization</p><p>09:32 Digital Integration and Online Ordering</p><p>13:23 Third-Party Delivery and Integration</p><p>17:36 Catering and Large Orders</p><p>18:46 Creating an Online Ordering Menu for Catering</p><p>20:03 Evaluating Menu Offerings for Online and Catering</p><p>21:26 The Importance of Loyalty Programs</p><p>22:24 Incentivizing Catering Orders</p><p>27:19 Converting Customers Across Channels</p><p>30:35 Leveraging AI and Data Analytics</p><p>32:33 Popular Menu Items and Personal Favorites</p><p>34:39 Staying Engaged with Hothead Burritos</p><p><br /><br /></p>no00:35:54Harnessing Technology and Marketing for Explosive Growth: The Hothead Burritos Storyfull<![CDATA[The World of Temporary Cold Storage: An Interview with Duane Waterman]]>In this episode of The Restaurant Technology Guys podcast, Duane Waterman from Polar Leasing discusses the company's unique temporary cold storage solutions for the restaurant industry. Polar Leasing provides rentable, ground-resting walk-in cooler freezers across the country. These units come pre-equipped with the ability to adjust to both cooler and freezer temperatures and are delivered to clients between 1-3 business days after ordering. Duane highlights the units' seamless construction and efficient operation to keep upkeep costs lower. The podcast covers the utilitarian nature of these units, which serve a wide variety of businesses and special events, delivering efficient, temporary cold storage solutions.

00:01 Introduction and Guest Introduction

00:42 Understanding Temporary Cold Storage

01:29 The Origin of Polar Leasing

03:14 How Polar Leasing Works

04:11 Use Cases for Temporary Cold Storage

05:21 Technical Aspects of Temporary Cold Storage

08:09 The Process of Getting a Temporary Cold Storage Unit

10:14 Unique Applications of Temporary Cold Storage

11:14 The Technology Behind Polar Leasing

17:29 The Efficiency of Polar Leasing Units

18:42 How to Contact Polar Leasing

19:32 Conclusion

]]>Buzzsprout-14230745Mon, 22 Jan 2024 11:00:00 GMT<p>In this episode of The Restaurant Technology Guys podcast, Duane Waterman from Polar Leasing discusses the company's unique temporary cold storage solutions for the restaurant industry. Polar Leasing provides rentable, ground-resting walk-in cooler freezers across the country. These units come pre-equipped with the ability to adjust to both cooler and freezer temperatures and are delivered to clients between 1-3 business days after ordering. Duane highlights the units' seamless construction and efficient operation to keep upkeep costs lower. The podcast covers the utilitarian nature of these units, which serve a wide variety of businesses and special events, delivering efficient, temporary cold storage solutions.</p><p>00:01 Introduction and Guest Introduction</p><p>00:42 Understanding Temporary Cold Storage</p><p>01:29 The Origin of Polar Leasing</p><p>03:14 How Polar Leasing Works</p><p>04:11 Use Cases for Temporary Cold Storage</p><p>05:21 Technical Aspects of Temporary Cold Storage</p><p>08:09 The Process of Getting a Temporary Cold Storage Unit</p><p>10:14 Unique Applications of Temporary Cold Storage</p><p>11:14 The Technology Behind Polar Leasing</p><p>17:29 The Efficiency of Polar Leasing Units</p><p>18:42 How to Contact Polar Leasing</p><p>19:32 Conclusion</p>no00:21:23The World of Temporary Cold Storage: An Interview with Duane Watermanfull<![CDATA[Unlocking Hidden Revenue in Restaurants: A Conversation with Geoffrey Toffetti of FPG]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), to discuss how restaurateurs can unlock hidden revenue, improve staff performance, and elevate guest experience without additional advertising costs. Geoffrey shares insights from his extensive career in hospitality and corporate consulting, detailing FPG's innovative solutions that utilize real-time analytics and AI-powered training. The conversation highlights the importance of systemized training for frontline employees, focusing on maximizing revenue through service-based sales techniques. Listeners will gain valuable knowledge on making meaningful investments in staff to drive up to 10% revenue growth, improve tips, and enhance overall restaurant performance. The episode also covers the practical steps for implementing and measuring success in these initiatives.

00:00 Frontline Performance Group

01:26 Introduction and Welcome

01:59 Guest Introduction: Geoffrey Toffetti

02:08 Geoffrey Toffetti's Career Journey

03:18 Current Role at Frontline Performance Group

03:47 Focus on Hospitality and Restaurant Industry

05:21 Identifying and Solving Industry Problems

10:44 Service-Based Sales Philosophy

14:29 Training and Technology Integration

20:27 Measuring Success and Analytics

24:56 Engaging Different Demographics

27:46 Results and Success Stories

29:34 How to Engage with Frontline Performance Group

32:39 Conclusion and Final Thoughts



]]>Buzzsprout-18223906Mon, 24 Nov 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), to discuss how restaurateurs can unlock hidden revenue, improve staff performance, and elevate guest experience without additional advertising costs. Geoffrey shares insights from his extensive career in hospitality and corporate consulting, detailing FPG's innovative solutions that utilize real-time analytics and AI-powered training. The conversation highlights the importance of systemized training for frontline employees, focusing on maximizing revenue through service-based sales techniques. Listeners will gain valuable knowledge on making meaningful investments in staff to drive up to 10% revenue growth, improve tips, and enhance overall restaurant performance. The episode also covers the practical steps for implementing and measuring success in these initiatives.</p><p>00:00 Frontline Performance Group</p><p>01:26 Introduction and Welcome</p><p>01:59 Guest Introduction: Geoffrey Toffetti</p><p>02:08 Geoffrey Toffetti's Career Journey</p><p>03:18 Current Role at Frontline Performance Group</p><p>03:47 Focus on Hospitality and Restaurant Industry</p><p>05:21 Identifying and Solving Industry Problems</p><p>10:44 Service-Based Sales Philosophy</p><p>14:29 Training and Technology Integration</p><p>20:27 Measuring Success and Analytics</p><p>24:56 Engaging Different Demographics</p><p>27:46 Results and Success Stories</p><p>29:34 How to Engage with Frontline Performance Group</p><p>32:39 Conclusion and Final Thoughts</p><p><br /><br /></p>no00:36:31Unlocking Hidden Revenue in Restaurants: A Conversation with Geoffrey Toffetti of FPGfull<![CDATA[The Future of Restaurant Technology: Insights from Livelytics]]>00:00 Introduction to Restaurant Technology and Data Intelligence
02:57 The Challenges of Fragmented Restaurant Data
05:36 The Role of AI in Restaurant Management
08:31 Real-World Applications of Livelytics
11:17 Leading vs. Lagging Indicators in Restaurant Analytics
13:56 Integrating Multiple Data Sources for Insights
17:08 The Importance of Quick Implementation
19:56 Ad Hoc vs. Canned Reporting in Restaurant Analytics
22:48 Ensuring Data Accuracy and Trust in AI
25:44 Competitive Advantage through Data Intelligence
28:21 Conclusion and Call to Action

]]>Buzzsprout-18443308Mon, 05 Jan 2026 12:00:00 GMT<p>00:00 Introduction to Restaurant Technology and Data Intelligence<br />02:57 The Challenges of Fragmented Restaurant Data<br />05:36 The Role of AI in Restaurant Management<br />08:31 Real-World Applications of Livelytics<br />11:17 Leading vs. Lagging Indicators in Restaurant Analytics<br />13:56 Integrating Multiple Data Sources for Insights<br />17:08 The Importance of Quick Implementation<br />19:56 Ad Hoc vs. Canned Reporting in Restaurant Analytics<br />22:48 Ensuring Data Accuracy and Trust in AI<br />25:44 Competitive Advantage through Data Intelligence<br />28:21 Conclusion and Call to Action<br /><br /></p>no00:31:29The Future of Restaurant Technology: Insights from Livelyticsfull<![CDATA[86 - Enhance your brand and marketing with Matt Plapp from ROI Experts]]>tag:soundcloud,2010:tracks/860771248Mon, 31 Aug 2020 05:05:20 GMT86 - Enhance your brand and marketing with Matt Plapp from ROI Experts by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno01:05:4386 - Enhance your brand and marketing with Matt Plapp from ROI Expertsfull<![CDATA[Mastering Restaurant Marketing with Rev Ciancio]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian talks with Rev Ciancio, a hospitality marketing consultant and CMO at Salad House and Handcraft Burgers Brew. They discuss effective restaurant marketing strategies, focusing on the importance of local search optimization, email marketing, and guest feedback. Rev shares insights on why social media isn't a primary driver for customer acquisition and emphasizes the value of CRM growth through regular, targeted email newsletters. They also delve into the significance of guest sentiment and how to incentivize repeat visits for improved customer lifetime value. The episode offers practical tips and real-life examples for restaurant operators looking to enhance their marketing efforts.

00:00 Introduction to the Podcast
00:48 Meet Rev Ciancio: The Marketing Wizard
02:45 Rev's Journey from Music to Hospitality
08:24 The Importance of Local Search for Restaurants
08:57 Common Mistakes in Restaurant Marketing
17:52 The Golden Metric: CRM Growth
18:15 The Power of Weekly Newsletters
19:45 Email vs. Social Media: The Debate
22:09 Overcoming Content Creation Challenges
25:45 Essential Tech for Restaurant Marketing
29:08 Guest Feedback: The Key to Success
34:15 Engaging with Rev Ciancio

]]>Buzzsprout-15799317Mon, 14 Oct 2024 10:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian talks with Rev Ciancio, a hospitality marketing consultant and CMO at Salad House and Handcraft Burgers Brew. They discuss effective restaurant marketing strategies, focusing on the importance of local search optimization, email marketing, and guest feedback. Rev shares insights on why social media isn't a primary driver for customer acquisition and emphasizes the value of CRM growth through regular, targeted email newsletters. They also delve into the significance of guest sentiment and how to incentivize repeat visits for improved customer lifetime value. The episode offers practical tips and real-life examples for restaurant operators looking to enhance their marketing efforts.<br /><br />00:00 Introduction to the Podcast<br />00:48 Meet Rev Ciancio: The Marketing Wizard<br />02:45 Rev's Journey from Music to Hospitality<br />08:24 The Importance of Local Search for Restaurants<br />08:57 Common Mistakes in Restaurant Marketing<br />17:52 The Golden Metric: CRM Growth<br />18:15 The Power of Weekly Newsletters<br />19:45 Email vs. Social Media: The Debate<br />22:09 Overcoming Content Creation Challenges<br />25:45 Essential Tech for Restaurant Marketing<br />29:08 Guest Feedback: The Key to Success<br />34:15 Engaging with Rev Ciancio</p>no00:36:19Mastering Restaurant Marketing with Rev Cianciofull<![CDATA[Xperience Restaurant Group growth story with CEO Randy Sharpe]]>Randy Sharpe is the CEO of Xperience Restaurant Group (XRG), bringing extensive operational expertise to one of the nation’s leading operators of casual, polished casual, and fine dining brands. Upon joining XRG in 2018, he brought two decades of regional and national management experience at a variety of multi-concept restaurant chains. “I believe in collaboration and partnership,” Sharpe says. “I hire the best in the industry and give them room to do what they do best instead of micromanaging them.”

]]>Buzzsprout-12985053Mon, 26 Jun 2023 11:00:00 GMT<p>Randy Sharpe is the CEO of Xperience Restaurant Group (XRG), bringing extensive operational expertise to one of the nation’s leading operators of casual, polished casual, and fine dining brands. Upon joining XRG in 2018, he brought two decades of regional and national management experience at a variety of multi-concept restaurant chains. “I believe in collaboration and partnership,” Sharpe says. “I hire the best in the industry and give them room to do what they do best instead of micromanaging them.”</p>no00:36:17184Xperience Restaurant Group growth story with CEO Randy Sharpefull<![CDATA[Rod Arreola Building a Successful Franchise]]>tag:soundcloud,2010:tracks/1061138473Mon, 05 Jul 2021 12:00:40 GMTRod Arreola Building a Successful Franchise by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:38:45Rod Arreola Building a Successful Franchisefull<![CDATA[The Restaurant Technology Guys Podcast Ep. 037: Book Report!! Shoe Dog by Nike's Phil Knight]]>tag:soundcloud,2010:tracks/384197456Tue, 16 Jan 2018 00:28:40 GMTIn this candid and riveting memoir, for the first time ever, Nike founder and board chairman Phil Knight shares the inside story of the company’s early days as an intrepid start-up and its evolution into one of the world’s most iconic, game-changing, and profitable brands. Ryan and Jeremy dive deep on this one and it's one you won't want to miss!To get your copy of Shoe Dog, visit: http://amzn.to/2Ddweo1no00:38:14The Restaurant Technology Guys Podcast Ep. 037: Book Report!! Shoe Dog by Nike's Phil Knightfull<![CDATA["From Legacy to Innovation: The Pizza Inn Story"]]>In this episode, Jeremy Julian and Yvonne Lara discuss Pizza Inn's innovative marketing strategies and community engagement efforts. They explore how the brand has revitalized its image through local ownership and creative campaigns, such as the I8 promotion, which successfully increased sales and customer engagement. The conversation highlights the importance of operational excellence and the role of franchisees in maintaining brand consistency and customer satisfaction.

00:01:40 Introduction to Pizza Inn

00:03:17 Legacy and Community Connection

00:04:41 Signature Offerings and Local Ownership

00:05:57 Brand Consistency and Community Involvement

00:11:09 Marketing Strategies and Campaign Success

00:15:07 Operational Excellence and Future Plans


]]>Buzzsprout-18397871Mon, 22 Dec 2025 07:00:00 GMT<p>In this episode, Jeremy Julian and Yvonne Lara discuss Pizza Inn's innovative marketing strategies and community engagement efforts. They explore how the brand has revitalized its image through local ownership and creative campaigns, such as the I8 promotion, which successfully increased sales and customer engagement. The conversation highlights the importance of operational excellence and the role of franchisees in maintaining brand consistency and customer satisfaction.</p><p>00:01:40 Introduction to Pizza Inn</p><p>00:03:17 Legacy and Community Connection</p><p>00:04:41 Signature Offerings and Local Ownership</p><p>00:05:57 Brand Consistency and Community Involvement</p><p>00:11:09 Marketing Strategies and Campaign Success</p><p>00:15:07 Operational Excellence and Future Plans</p><p><br /></p>no00:37:46"From Legacy to Innovation: The Pizza Inn Story"full<![CDATA[The Restaurant Technology Guys Podcast Ep. 072: Sterling Douglass of Chowly]]>tag:soundcloud,2010:tracks/734665198Mon, 06 Jan 2020 15:53:36 GMTThe Restaurant Technology Guys Podcast Ep. 073: The Guys talk with CEO and Founder of Chowly Sterling Douglass about 3rd party delivery and ghost kitchens. https://www.chowly.com/no00:38:07The Restaurant Technology Guys Podcast Ep. 072: Sterling Douglass of Chowlyfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 027: What's up with Door Dash, UberEATS and others?]]>tag:soundcloud,2010:tracks/338989697Tue, 22 Aug 2017 00:00:00 GMTHave you heard about some of the next-generation delivery tools that are available to restaurant operators today? Tools like UberEATS, Caviar, Door Dash, and many others? It's one of the hottest topics on the streets of the restaurant biz and Jeremy and Ryan deep dive into all of it to get to the bottom of what YOU need to know!no00:47:39The Restaurant Technology Guys Podcast Ep. 027: What's up with Door Dash, UberEATS and others?full<![CDATA[The Future of Authentic Marketing in Restaurants]]>00:00 Introduction to Scale Social AI
03:20 The Birth of Scale Social AI
05:50 Authenticity in Marketing
09:33 AI in Content Creation
12:28 Data-Driven Marketing Strategies
17:46 User Experience and Content Quality
19:50 Leveraging User-Generated Content
21:13 Targeting and Localized Marketing Strategies
25:28 Hyper-Personalization in Advertising
30:54 Quality Control Through User-Generated Content
33:28 The Future of Influencer Marketing

]]>Buzzsprout-18521625Mon, 19 Jan 2026 12:00:00 GMT<p>00:00 Introduction to Scale Social AI<br />03:20 The Birth of Scale Social AI<br />05:50 Authenticity in Marketing<br />09:33 AI in Content Creation<br />12:28 Data-Driven Marketing Strategies<br />17:46 User Experience and Content Quality<br />19:50 Leveraging User-Generated Content<br />21:13 Targeting and Localized Marketing Strategies<br />25:28 Hyper-Personalization in Advertising<br />30:54 Quality Control Through User-Generated Content<br />33:28 The Future of Influencer Marketing<br /><br /></p>no00:37:29The Future of Authentic Marketing in Restaurantsfull<![CDATA[Revolutionizing Retail: Linga's Unified Platform]]>00:00:15 Introduction to the Episode
00:00:24 Guest Introduction: Hardy Singh
00:00:42 Linga's Unified Platform
00:02:32 Hardy's Role at Linga
00:05:28 Linga's Mission and Expansion
00:07:20 Linga's POS Platform
00:14:00 Retail Transformation
00:16:11 Technology and Innovation
00:27:18 Linga's Product Evolution
00:28:57 How to Learn More About Linga

]]>Buzzsprout-18473084Mon, 12 Jan 2026 12:00:00 GMT<p>00:00:15 Introduction to the Episode<br />00:00:24 Guest Introduction: Hardy Singh<br />00:00:42 Linga's Unified Platform<br />00:02:32 Hardy's Role at Linga<br />00:05:28 Linga's Mission and Expansion<br />00:07:20 Linga's POS Platform<br />00:14:00 Retail Transformation<br />00:16:11 Technology and Innovation<br />00:27:18 Linga's Product Evolution<br />00:28:57 How to Learn More About Linga</p>no00:31:05Revolutionizing Retail: Linga's Unified Platformfull<![CDATA[Revolutionizing Restaurant Automation with Generative AI: A Conversation with Maria, Co-founder of Palona]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.

00:00 Palona.Ai

01:03 Introduction and Guest Welcome

01:40 Guest Background and Experience

03:04 Defining AI and Its Impact

07:04 AI in the Restaurant Industry

08:47 Multimodal AI Solutions

11:14 Human-Like AI Interactions

17:04 Standardizing Guest Experience with AI

20:05 AI-Powered Customer Interactions

21:04 Personalized Dining Experiences

22:34 Implementing AI in Restaurants

25:11 Guest Identification and Data Management

26:04 Ensuring AI Reliability and Security

28:48 Handling Special Requests and Continuous Learning

32:31 Conclusion and Final Thoughts

]]>Buzzsprout-17207651Mon, 26 May 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.</p><p>00:00 Palona.Ai</p><p>01:03 Introduction and Guest Welcome</p><p>01:40 Guest Background and Experience</p><p>03:04 Defining AI and Its Impact</p><p>07:04 AI in the Restaurant Industry</p><p>08:47 Multimodal AI Solutions</p><p>11:14 Human-Like AI Interactions</p><p>17:04 Standardizing Guest Experience with AI</p><p>20:05 AI-Powered Customer Interactions</p><p>21:04 Personalized Dining Experiences</p><p>22:34 Implementing AI in Restaurants</p><p>25:11 Guest Identification and Data Management</p><p>26:04 Ensuring AI Reliability and Security</p><p>28:48 Handling Special Requests and Continuous Learning</p><p>32:31 Conclusion and Final Thoughts</p>no00:35:05Revolutionizing Restaurant Automation with Generative AI: A Conversation with Maria, Co-founder of Palonafull<![CDATA[Boosting Restaurant Engagement with CaptiveWiFi: An Interview with Founder Adam]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam explains how their platform creates a seamless customer experience through beautifully designed splash pages, efficient data capture, and intelligent loyalty integration. The episode also covers security measures, feedback collection, and the importance of leveraging guest data to create personalized and valuable interactions. Adam emphasizes the importance of a cohesive customer journey and shares insights on how businesses can make the most of their WiFi to drive customer engagement and retention.

00:00 CaptiveWifi

01:10 Introduction to Today's Episode

01:32 Meet Adam: Founder of CaptiveWiFi

02:44 The Problem with Traditional WiFi Systems

03:59 CaptiveWiFi's Innovative Solutions

07:27 Importance of Capturing Guest Data

10:55 Enhancing Guest Experience with WiFi

14:28 Managing WiFi Infrastructure and Security

15:59 Touchless Loyalty and Future Innovations

23:26 Innovative Customer Tracking Solutions

24:15 Maximizing Footfall Data

25:04 Optimizing Store Layout and Staffing

26:43 Advanced Kiosk Analytics

29:51 Integrating WiFi and Reservation Data

35:42 Enhancing Customer Feedback Systems

39:19 Agile Solutions for Businesses

40:50 Conclusion and Contact Information

]]>Buzzsprout-17568755Mon, 28 Jul 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam explains how their platform creates a seamless customer experience through beautifully designed splash pages, efficient data capture, and intelligent loyalty integration. The episode also covers security measures, feedback collection, and the importance of leveraging guest data to create personalized and valuable interactions. Adam emphasizes the importance of a cohesive customer journey and shares insights on how businesses can make the most of their WiFi to drive customer engagement and retention.</p><p>00:00 CaptiveWifi</p><p>01:10 Introduction to Today's Episode</p><p>01:32 Meet Adam: Founder of CaptiveWiFi</p><p>02:44 The Problem with Traditional WiFi Systems</p><p>03:59 CaptiveWiFi's Innovative Solutions</p><p>07:27 Importance of Capturing Guest Data</p><p>10:55 Enhancing Guest Experience with WiFi</p><p>14:28 Managing WiFi Infrastructure and Security</p><p>15:59 Touchless Loyalty and Future Innovations</p><p>23:26 Innovative Customer Tracking Solutions</p><p>24:15 Maximizing Footfall Data</p><p>25:04 Optimizing Store Layout and Staffing</p><p>26:43 Advanced Kiosk Analytics</p><p>29:51 Integrating WiFi and Reservation Data</p><p>35:42 Enhancing Customer Feedback Systems</p><p>39:19 Agile Solutions for Businesses</p><p>40:50 Conclusion and Contact Information</p>no00:45:23Boosting Restaurant Engagement with CaptiveWiFi: An Interview with Founder Adamfull<![CDATA[Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe]]>In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.

00:00 Introduction and Meet Matt Rolfe

00:05 Matt's Background and Approach to Leadership

00:21 Creating and Executing Strategies

02:02 The Importance of Culture in Strategy

03:07 Facing Uncertainty and Building Resilience

05:05 Focusing on Guest Experience

06:21 Tailoring Service to Different Guest Types

07:06 Getting in Touch with Matt Rolfe

07:33 Conclusion and Final Thoughts



]]>Buzzsprout-17441961Thu, 03 Jul 2025 06:00:00 GMT<p>In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.</p><p>00:00 Introduction and Meet Matt Rolfe</p><p>00:05 Matt's Background and Approach to Leadership</p><p>00:21 Creating and Executing Strategies</p><p>02:02 The Importance of Culture in Strategy</p><p>03:07 Facing Uncertainty and Building Resilience</p><p>05:05 Focusing on Guest Experience</p><p>06:21 Tailoring Service to Different Guest Types</p><p>07:06 Getting in Touch with Matt Rolfe</p><p>07:33 Conclusion and Final Thoughts</p><p><br /><br /></p>no00:07:37Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfefull<![CDATA[RLC Talks - California Fish Grill: High-Quality Seafood at an Affordable Price]]>In this episode, Paul Potvin, Chief Financial Officer of California Fish Grill, introduces himself and discusses the seafood chain’s mission, expansion plans, and innovative strategies. He elaborates on the company's focus on providing high-quality, sustainable seafood at affordable prices in a fast casual setting. Paul highlights how technology, such as digital menu boards and self-service kiosks, has transformed operations and enhanced customer experience, especially during the pandemic. He also shares insights on managing supply chain challenges and maintaining value for customers. The discussion ends with Paul's personal menu recommendations for new guests.

00:00 Introduction to Paul Potvin and California Fish Grill

00:20 Expansion Plans and Market Strategy

00:47 Brand Mission and Vision

01:19 Value and Innovation in Seafood

03:09 Digital Transformation and Kiosk Implementation

07:38 Impact of Digital Menu Boards

11:30 Paul's Recommendations and Conclusion

]]>Buzzsprout-17154704Thu, 15 May 2025 05:00:00 GMT<p>In this episode, Paul Potvin, Chief Financial Officer of California Fish Grill, introduces himself and discusses the seafood chain’s mission, expansion plans, and innovative strategies. He elaborates on the company's focus on providing high-quality, sustainable seafood at affordable prices in a fast casual setting. Paul highlights how technology, such as digital menu boards and self-service kiosks, has transformed operations and enhanced customer experience, especially during the pandemic. He also shares insights on managing supply chain challenges and maintaining value for customers. The discussion ends with Paul's personal menu recommendations for new guests.</p><p>00:00 Introduction to Paul Potvin and California Fish Grill</p><p>00:20 Expansion Plans and Market Strategy</p><p>00:47 Brand Mission and Vision</p><p>01:19 Value and Innovation in Seafood</p><p>03:09 Digital Transformation and Kiosk Implementation</p><p>07:38 Impact of Digital Menu Boards</p><p>11:30 Paul's Recommendations and Conclusion</p>no00:12:52RLC Talks - California Fish Grill: High-Quality Seafood at an Affordable Pricefull<![CDATA[Overcoming Adversity and Finding Purpose: A Conversation with Keith Sampson]]>In this episode of the Restaurant Technology Guys podcast, co-host Jeremy interviews serial entrepreneur Keith Sampson, who shares his journey through the payments and fintech industry influenced by personal challenges such as his father's battle with Lou Gehrig's disease. Keith discusses his 'grow through it' mindset and passion for helping others achieve their potential, highlighting five key characteristics for growth: continuous learning, gratitude, resilience, humility, and confidence. The conversation delves into overcoming imposter syndrome, the importance of finding one’s ‘why,’ and the power of positive influences and consistency. With a special focus on embracing vulnerability and finding meaning beyond financial success, Keith reflects on impactful moments, including hosting a virtual sales conference during the COVID-19 pandemic. The episode concludes with insights on maintaining low expectations and Arthur Brooks' pillars of happiness: family, friends, faith, and meaningful work. Keith encourages listeners to contribute positively, find their medium of expression, and connect with him on LinkedIn, Instagram, and his website.

00:00 Introduction and Guest Background
00:39 Keith's Professional Journey
02:19 Personal Growth and Resilience
13:17 The Power of Influence and Legacy
17:42 Weekly Video Journey and Future Goals
18:14 The Origin of Consistent Content Creation
19:05 Overcoming the Fear of Sharing
22:02 The Journey to Public Speaking
27:45 Virtual Events and Their Impact
29:19 Encouragement to Share Your Unique Gifts
34:13 Connecting with Keith Sampson

]]>Buzzsprout-15938062Mon, 28 Oct 2024 10:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, co-host Jeremy interviews serial entrepreneur Keith Sampson, who shares his journey through the payments and fintech industry influenced by personal challenges such as his father's battle with Lou Gehrig's disease. Keith discusses his 'grow through it' mindset and passion for helping others achieve their potential, highlighting five key characteristics for growth: continuous learning, gratitude, resilience, humility, and confidence. The conversation delves into overcoming imposter syndrome, the importance of finding one’s ‘why,’ and the power of positive influences and consistency. With a special focus on embracing vulnerability and finding meaning beyond financial success, Keith reflects on impactful moments, including hosting a virtual sales conference during the COVID-19 pandemic. The episode concludes with insights on maintaining low expectations and Arthur Brooks' pillars of happiness: family, friends, faith, and meaningful work. Keith encourages listeners to contribute positively, find their medium of expression, and connect with him on LinkedIn, Instagram, and his website.<br /><br />00:00 Introduction and Guest Background<br />00:39 Keith's Professional Journey<br />02:19 Personal Growth and Resilience<br />13:17 The Power of Influence and Legacy<br />17:42 Weekly Video Journey and Future Goals<br />18:14 The Origin of Consistent Content Creation<br />19:05 Overcoming the Fear of Sharing<br />22:02 The Journey to Public Speaking<br />27:45 Virtual Events and Their Impact<br />29:19 Encouragement to Share Your Unique Gifts<br />34:13 Connecting with Keith Sampson</p>no00:36:13Overcoming Adversity and Finding Purpose: A Conversation with Keith Sampsonfull<![CDATA[Enhancing Restaurant Security and Omni-Channel Experience with VGS]]>In this episode of the Restaurant Technology Guys Podcast, Jeremy interviews Travis, an expert in credit card security and tokenization, from VGS (Very Good Security). They discuss the importance of security in the restaurant industry, the role of tokenization in ensuring PCI compliance, and the benefits of owning customer payment data. Travis shares insights on how VGS helps restaurants and other merchants improve their security and customer experience by protecting sensitive data and enabling flexible payment processing. He also provides examples of successful implementations and the onboarding process for new clients. The episode highlights the growing need for advanced security solutions in the face of increasing data breaches and the importance of understanding customer data for targeted marketing.

00:00 Introduction and Welcome
00:20 Meet Travis: Background and Experience
02:51 Understanding VGS and Tokenization
04:07 Importance of Security in Payment Processing
05:08 Challenges and Solutions in PCI Compliance
08:11 Enhancing Customer Experience with Tokenization
15:23 Portability and Flexibility of Tokenized Data
23:22 Customer Success Stories
26:57 Onboarding and Implementation with VGS
29:58 Conclusion and Final Thoughts

]]>Buzzsprout-15422500Mon, 29 Jul 2024 13:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, Jeremy interviews Travis, an expert in credit card security and tokenization, from VGS (Very Good Security). They discuss the importance of security in the restaurant industry, the role of tokenization in ensuring PCI compliance, and the benefits of owning customer payment data. Travis shares insights on how VGS helps restaurants and other merchants improve their security and customer experience by protecting sensitive data and enabling flexible payment processing. He also provides examples of successful implementations and the onboarding process for new clients. The episode highlights the growing need for advanced security solutions in the face of increasing data breaches and the importance of understanding customer data for targeted marketing.<br /><br />00:00 Introduction and Welcome<br />00:20 Meet Travis: Background and Experience<br />02:51 Understanding VGS and Tokenization<br />04:07 Importance of Security in Payment Processing<br />05:08 Challenges and Solutions in PCI Compliance<br />08:11 Enhancing Customer Experience with Tokenization<br />15:23 Portability and Flexibility of Tokenized Data<br />23:22 Customer Success Stories<br />26:57 Onboarding and Implementation with VGS<br />29:58 Conclusion and Final Thoughts</p>no00:31:16Enhancing Restaurant Security and Omni-Channel Experience with VGSfull<![CDATA[Unveiling Dynamic Pricing and Analytics in Restaurant Tech with Mike]]>In this episode of the Restaurant Technology Guys Podcast, the hosts dive into a compelling discussion with Mike, a veteran in the field of restaurant technology with over 25 years of experience. Introduced by Tammy Billings, Mike shares his journey from restaurant operations to mastering the quantitative aspects of pricing, analytics, and data during a time when the concept was still novel. He delves into his early work with McDonald's and his ventures into data-driven businesses during the financial collapse, focusing on leveraging AWS cloud technologies. Mike introduces his latest venture, SignalFlare, and the advanced methodologies they use to analyze consumer behavior and pricing dynamics. They explore the impact of COVID-19 on demand patterns, the importance of understanding the emotional connection consumers have with restaurants, and the future of dynamic pricing. Mike explains how SignalFlare helps both large chains and smaller operations make informed pricing decisions, driven by extensive data sets and machine learning. He emphasizes the incremental ROI and the evolving intelligence of these systems over time. The discussion concludes with insights on decision intelligence for the restaurant industry, urging operators to adopt advanced pricing methodologies to stay competitive.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:19 Introducing Mike and His Journey in Restaurant Tech
00:32 The Evolution of Restaurant Data Analytics
01:59 Launching a New Venture Amidst Financial Collapse
03:59 Rethinking Data Analysis Post-COVID
06:15 The Power of Modern Data Sets in Restaurant Pricing
08:55 Making Data-Driven Decisions Accessible to All Restaurants
10:43 The Importance of Context in Data Analysis
12:18 Understanding Customer Behavior Beyond Price Elasticity
26:15 Introducing SignalFlare: A Decision Intelligence Tool for Operators
31:22 The Future of Pricing and Menu Management in Restaurants
38:45 Why Embracing Data-Driven Decisions is Crucial for Restaurants

]]>Buzzsprout-15143194Mon, 17 Jun 2024 11:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, the hosts dive into a compelling discussion with Mike, a veteran in the field of restaurant technology with over 25 years of experience. Introduced by Tammy Billings, Mike shares his journey from restaurant operations to mastering the quantitative aspects of pricing, analytics, and data during a time when the concept was still novel. He delves into his early work with McDonald's and his ventures into data-driven businesses during the financial collapse, focusing on leveraging AWS cloud technologies. Mike introduces his latest venture, SignalFlare, and the advanced methodologies they use to analyze consumer behavior and pricing dynamics. They explore the impact of COVID-19 on demand patterns, the importance of understanding the emotional connection consumers have with restaurants, and the future of dynamic pricing. Mike explains how SignalFlare helps both large chains and smaller operations make informed pricing decisions, driven by extensive data sets and machine learning. He emphasizes the incremental ROI and the evolving intelligence of these systems over time. The discussion concludes with insights on decision intelligence for the restaurant industry, urging operators to adopt advanced pricing methodologies to stay competitive.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:19 Introducing Mike and His Journey in Restaurant Tech<br />00:32 The Evolution of Restaurant Data Analytics<br />01:59 Launching a New Venture Amidst Financial Collapse<br />03:59 Rethinking Data Analysis Post-COVID<br />06:15 The Power of Modern Data Sets in Restaurant Pricing<br />08:55 Making Data-Driven Decisions Accessible to All Restaurants<br />10:43 The Importance of Context in Data Analysis<br />12:18 Understanding Customer Behavior Beyond Price Elasticity<br />26:15 Introducing SignalFlare: A Decision Intelligence Tool for Operators<br />31:22 The Future of Pricing and Menu Management in Restaurants<br />38:45 Why Embracing Data-Driven Decisions is Crucial for Restaurants</p>no00:41:45Unveiling Dynamic Pricing and Analytics in Restaurant Tech with Mikefull<![CDATA[Revolutionizing Beverage Service: Rishabh's Game-Changing Beverage Dispensing System]]>In this episode of the Restaurant Technology Guys Podcast, host Jeremy Julian talks with Rishabh, a serial entrepreneur aiming to transform the beverage industry with his innovative startup, Sidework. The discussion delves into the current challenges faced by the beverage sector, especially in coffee shops and bars dealing with complex drink orders. Rishabh explains how Sidework's agnostic ingredient dispensing system simplifies and speeds up the preparation process, improves accuracy, and enhances both barista and customer experiences. The episode also explores the broader potential of this technology in various settings, including under-invested aspects of the restaurant industry and non-traditional locations. The conversation underscores the immense opportunity for beverage-focused technology to significantly boost margins and operational efficiency.

00:00 Sidework
00:56 Introduction and Episode Overview
01:19 Guest Introduction: Rishabh Background
02:48 Introducing Sidework: Revolutionizing Beverage Dispensing
04:14 Challenges and Opportunities in Restaurant Technology
11:27 The Evolution of Beverage Complexity
17:24 How Sidework Enhances Efficiency
22:39 Addressing Concerns About Automation
27:35 Expanding Beverage Menus and Non-Traditional Environments
36:20 Conclusion and Contact Information

]]>Buzzsprout-16359886Mon, 13 Jan 2025 08:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, host Jeremy Julian talks with Rishabh, a serial entrepreneur aiming to transform the beverage industry with his innovative startup, Sidework. The discussion delves into the current challenges faced by the beverage sector, especially in coffee shops and bars dealing with complex drink orders. Rishabh explains how Sidework's agnostic ingredient dispensing system simplifies and speeds up the preparation process, improves accuracy, and enhances both barista and customer experiences. The episode also explores the broader potential of this technology in various settings, including under-invested aspects of the restaurant industry and non-traditional locations. The conversation underscores the immense opportunity for beverage-focused technology to significantly boost margins and operational efficiency.<br /><br />00:00 Sidework<br />00:56 Introduction and Episode Overview<br />01:19 Guest Introduction: Rishabh Background<br />02:48 Introducing Sidework: Revolutionizing Beverage Dispensing<br />04:14 Challenges and Opportunities in Restaurant Technology<br />11:27 The Evolution of Beverage Complexity<br />17:24 How Sidework Enhances Efficiency<br />22:39 Addressing Concerns About Automation<br />27:35 Expanding Beverage Menus and Non-Traditional Environments<br />36:20 Conclusion and Contact Information</p>no00:39:03Revolutionizing Beverage Service: Rishabh's Game-Changing Beverage Dispensing Systemfull<![CDATA[Digital Marketing Evolution and Empowering Women in the Restaurant Industry with Erin Levzow]]>In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and offline retail environments. Erin also shares insights into overcoming common marketing challenges like tech consolidation and maintaining brand identity. Additionally, Erin introduces her podcast, 'Bite Size and Bossy,' aimed at empowering women in the restaurant industry, emphasizing the need for women to actively seek opportunities and share their stories.

00:00 Introduction and Guest Welcome

00:13 Erin Levzow's Background and Experience

00:44 Modern Marketing Challenges and Strategies

01:48 Digital Transformation in Restaurants

02:13 Offline Retail Tactics and Data Utilization

03:43 Navigating Market Uncertainty

06:22 Engaging with Erin for Marketing Solutions

07:43 Promoting the 'Bite Size and Bossy' Podcast

10:24 Conclusion and Final Thoughts

]]>Buzzsprout-17360285Thu, 19 Jun 2025 06:00:00 GMT<p>In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and offline retail environments. Erin also shares insights into overcoming common marketing challenges like tech consolidation and maintaining brand identity. Additionally, Erin introduces her podcast, 'Bite Size and Bossy,' aimed at empowering women in the restaurant industry, emphasizing the need for women to actively seek opportunities and share their stories.</p><p>00:00 Introduction and Guest Welcome</p><p>00:13 Erin Levzow's Background and Experience</p><p>00:44 Modern Marketing Challenges and Strategies</p><p>01:48 Digital Transformation in Restaurants</p><p>02:13 Offline Retail Tactics and Data Utilization</p><p>03:43 Navigating Market Uncertainty</p><p>06:22 Engaging with Erin for Marketing Solutions</p><p>07:43 Promoting the 'Bite Size and Bossy' Podcast</p><p>10:24 Conclusion and Final Thoughts</p>no00:10:52Digital Marketing Evolution and Empowering Women in the Restaurant Industry with Erin Levzowfull<![CDATA[The importance of Wowing Customers: a chat with Lucas Judice from Freatz.com]]>In this episode of the Restaurant Technology Guys podcast, the host welcomes Lucas Judice, the founder of Freet, a technology company focusing on improving customer experience through a deep understanding of consumer behavior. Originally from Brazil and a former lawyer, Lucas transitioned into technology and entrepreneurship after moving to the U.S. to pursue a master's degree. Freatz stands out by offering a unique method of collecting and analyzing consumer feedback at no net cost to restaurants, using AI to delve into consumer perceptions and behaviors. Lucas explains how Freatz incentivizes customers to provide feedback, leading to actionable insights for restaurants. Success stories are shared, highlighting Freatz impact on enhancing the dining experience and increasing sales by attentive adjustments based on consumer feedback. Freatz approach not only aids in operational improvements but also helps in identifying hidden opportunities for revenue growth. For restaurant operators and owners interested in elevating their customer experience and understanding the 'wow' factor through AI-driven insights, Freatz offers a promising solution.

00:00 Welcome and Introduction to the Guest
00:41 Lucas's Journey from Brazil to Tech Entrepreneur
02:01 The Birth and Mission of Freatz
06:03 Deep Dive into Freatz: Concept and Impact
09:19 Challenges and Solutions in Restaurant Feedback
14:28 Consumer Experience with Freatz
19:02 The Restaurant's Perspective: Utilizing Data for Growth
23:15 Leveraging AI for Enhanced Consumer Insights
31:50 Success Stories and the Freets Model Explained
35:59 How to Connect with Freets and Closing Thoughts

]]>Buzzsprout-14969136Mon, 03 Jun 2024 12:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, the host welcomes Lucas Judice, the founder of Freet, a technology company focusing on improving customer experience through a deep understanding of consumer behavior. Originally from Brazil and a former lawyer, Lucas transitioned into technology and entrepreneurship after moving to the U.S. to pursue a master's degree. Freatz stands out by offering a unique method of collecting and analyzing consumer feedback at no net cost to restaurants, using AI to delve into consumer perceptions and behaviors. Lucas explains how Freatz incentivizes customers to provide feedback, leading to actionable insights for restaurants. Success stories are shared, highlighting Freatz impact on enhancing the dining experience and increasing sales by attentive adjustments based on consumer feedback. Freatz approach not only aids in operational improvements but also helps in identifying hidden opportunities for revenue growth. For restaurant operators and owners interested in elevating their customer experience and understanding the 'wow' factor through AI-driven insights, Freatz offers a promising solution.<br /><br />00:00 Welcome and Introduction to the Guest<br />00:41 Lucas's Journey from Brazil to Tech Entrepreneur<br />02:01 The Birth and Mission of Freatz<br />06:03 Deep Dive into Freatz: Concept and Impact<br />09:19 Challenges and Solutions in Restaurant Feedback<br />14:28 Consumer Experience with Freatz<br />19:02 The Restaurant's Perspective: Utilizing Data for Growth<br />23:15 Leveraging AI for Enhanced Consumer Insights<br />31:50 Success Stories and the Freets Model Explained<br />35:59 How to Connect with Freets and Closing Thoughts</p>no00:38:17The importance of Wowing Customers: a chat with Lucas Judice from Freatz.comfull<![CDATA[Promoting Sustainability in Restaurants Through Innovative Technologies]]>Promoting Sustainability in Restaurants Through Innovative Technologies

This episode of the Restaurant Technology Guys podcast features Diana from Restaurant Technologies Inc., where she serves as the general counsel and oversees the company's environmental, social, and governance initiatives, focusing on sustainability. She discusses the origins and mission of Restaurant Technologies Inc., distinguished from the podcast itself despite name similarities, and highlights their main products: the Total Oil Management system and the AutoMist system. These innovations aim to automate kitchen operations, improve safety, and significantly contribute to environmental sustainability by recycling used cooking oil into biodiesel and reducing waste. Diana emphasizes the substantial environmental impact of their services, including significant reductions in landfill waste, emissions, and resource consumption. The podcast touches on future goals for increased sustainability and how restaurants can engage with their technology to reduce operating costs while contributing to a healthier planet.

00:00 Welcome and Introduction to the Guest
00:29 Getting to Know Diana: From New Jersey to Restaurant Technologies
01:46 Exploring Restaurant Technologies Inc.'s Innovative Solutions
04:22 The Sustainability Journey: Transforming Used Cooking Oil
10:51 Impressive Sustainability Achievements and Future Goals
19:49 How Restaurants Can Join the Sustainability Movement
22:18 Closing Thoughts and Gratitude

]]>Buzzsprout-14876782Mon, 29 Apr 2024 10:00:00 GMT<p>Promoting Sustainability in Restaurants Through Innovative Technologies<br /><br />This episode of the Restaurant Technology Guys podcast features Diana from Restaurant Technologies Inc., where she serves as the general counsel and oversees the company's environmental, social, and governance initiatives, focusing on sustainability. She discusses the origins and mission of Restaurant Technologies Inc., distinguished from the podcast itself despite name similarities, and highlights their main products: the Total Oil Management system and the AutoMist system. These innovations aim to automate kitchen operations, improve safety, and significantly contribute to environmental sustainability by recycling used cooking oil into biodiesel and reducing waste. Diana emphasizes the substantial environmental impact of their services, including significant reductions in landfill waste, emissions, and resource consumption. The podcast touches on future goals for increased sustainability and how restaurants can engage with their technology to reduce operating costs while contributing to a healthier planet.<br /><br />00:00 Welcome and Introduction to the Guest<br />00:29 Getting to Know Diana: From New Jersey to Restaurant Technologies<br />01:46 Exploring Restaurant Technologies Inc.'s Innovative Solutions<br />04:22 The Sustainability Journey: Transforming Used Cooking Oil<br />10:51 Impressive Sustainability Achievements and Future Goals<br />19:49 How Restaurants Can Join the Sustainability Movement<br />22:18 Closing Thoughts and Gratitude</p>no00:24:38Promoting Sustainability in Restaurants Through Innovative Technologiesfull<![CDATA[From Payments to POS Software, the story of Tabski]]>This episode of the Restaurant Technology Guys podcast features Jon, a longtime friend of the host and CEO/co-founder of Tabski, a digital commerce platform for restaurants. Jon shares his journey from starting in B2B sales and entering the restaurant tech space, to launching and pivoting Tabski amidst challenges like COVID-19. Tabski aims to improve guest experience and operational efficiency through features like multi-vendor ordering and omni-channel integration, addressing the evolving needs of food halls and busy restaurants. Jon emphasizes the importance of consumer-first design in creating a connected commerce platform, highlighting the shift towards a digital-first approach in the restaurant industry.

00:00 Welcome & Guest Introduction
00:24 Jon's Journey: From Payment Side to Restaurant Tech Innovator
01:04 The Birth and Evolution of Tapski
09:13 Exploring the ISO Model and Its Impact on Restaurants
15:05 Introducing Tapski: A New Era of Restaurant Technology
25:36 The Future of Ordering: Flexibility and Consumer Control
29:05 Conclusion & How to Connect with Tapski

]]>Buzzsprout-14701117Mon, 15 Apr 2024 11:00:00 GMT<p>This episode of the Restaurant Technology Guys podcast features Jon, a longtime friend of the host and CEO/co-founder of Tabski, a digital commerce platform for restaurants. Jon shares his journey from starting in B2B sales and entering the restaurant tech space, to launching and pivoting Tabski amidst challenges like COVID-19. Tabski aims to improve guest experience and operational efficiency through features like multi-vendor ordering and omni-channel integration, addressing the evolving needs of food halls and busy restaurants. Jon emphasizes the importance of consumer-first design in creating a connected commerce platform, highlighting the shift towards a digital-first approach in the restaurant industry.<br /><br />00:00 Welcome &amp; Guest Introduction<br />00:24 Jon's Journey: From Payment Side to Restaurant Tech Innovator<br />01:04 The Birth and Evolution of Tapski<br />09:13 Exploring the ISO Model and Its Impact on Restaurants<br />15:05 Introducing Tapski: A New Era of Restaurant Technology<br />25:36 The Future of Ordering: Flexibility and Consumer Control<br />29:05 Conclusion &amp; How to Connect with Tapski</p>no00:30:15From Payments to POS Software, the story of Tabskifull<![CDATA[Evolving Restaurant Operations through Advanced Technology Solutions with Its a Checkmate]]> Evolving Restaurant Operations through Advanced Technology Solutions

In this episode of the Restaurant Technology Guys podcast, the host welcomes back Vishal, the CEO and founder of It's a Checkmate, to discuss advancements in restaurant technology. Vishal elaborates on how his company integrates digital ordering channels with POS systems to streamline operations for restaurants. He emphasizes the growing complexity and variety of digital ordering, from kiosks to social media, and how It's a Checkmate manages this integration seamlessly for both large brands and small establishments. He highlights successful collaborations with major brands like Wendy's and Five Guys, and discusses the importance of offering a consistent ordering experience across all digital platforms. The episode also explores menu management, capacity management, first-party ordering solutions, and the potential of voice ordering. Additionally, Vishal shares insights on the profitability and challenges of third-party platforms and the importance of being where the customers are, showcasing the dynamic and evolving landscape of restaurant technology solutions.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:18 Introducing Repeat Guest Vishal from It's a Checkmate
01:05 Exploring the Explosion of Digital Ordering Channels
02:11 The Future of Digital Ordering and Its Impact on Operations
04:31 Innovative Solutions for Complex Digital Ordering Challenges
06:10 The Importance of Being Where Your Customers Are
10:37 Integrating Digital Orders into Restaurant Operations
12:36 Addressing Capacity Management and Customer Expectations
16:57 The Evolution of Menu Management in a Digital World
26:18 The Role of Voice Ordering in the Future of Restaurants
33:30 How to Connect with It's a Checkmate for Solutions
36:22 Closing Thoughts and Gratitude

]]>Buzzsprout-14693646Mon, 08 Apr 2024 11:00:00 GMT<p> Evolving Restaurant Operations through Advanced Technology Solutions<br /><br />In this episode of the Restaurant Technology Guys podcast, the host welcomes back Vishal, the CEO and founder of It's a Checkmate, to discuss advancements in restaurant technology. Vishal elaborates on how his company integrates digital ordering channels with POS systems to streamline operations for restaurants. He emphasizes the growing complexity and variety of digital ordering, from kiosks to social media, and how It's a Checkmate manages this integration seamlessly for both large brands and small establishments. He highlights successful collaborations with major brands like Wendy's and Five Guys, and discusses the importance of offering a consistent ordering experience across all digital platforms. The episode also explores menu management, capacity management, first-party ordering solutions, and the potential of voice ordering. Additionally, Vishal shares insights on the profitability and challenges of third-party platforms and the importance of being where the customers are, showcasing the dynamic and evolving landscape of restaurant technology solutions.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:18 Introducing Repeat Guest Vishal from It's a Checkmate<br />01:05 Exploring the Explosion of Digital Ordering Channels<br />02:11 The Future of Digital Ordering and Its Impact on Operations<br />04:31 Innovative Solutions for Complex Digital Ordering Challenges<br />06:10 The Importance of Being Where Your Customers Are<br />10:37 Integrating Digital Orders into Restaurant Operations<br />12:36 Addressing Capacity Management and Customer Expectations<br />16:57 The Evolution of Menu Management in a Digital World<br />26:18 The Role of Voice Ordering in the Future of Restaurants<br />33:30 How to Connect with It's a Checkmate for Solutions<br />36:22 Closing Thoughts and Gratitude</p>no00:36:42Evolving Restaurant Operations through Advanced Technology Solutions with Its a Checkmatefull<![CDATA[Exploring Restaurant Technologies in Hotels: A Conversation with Scot Turner of Auden Hospitality]]>The podcast episode hosts Scot Turner, founder of Auden Hospitality, a global advisory business based in the UK that assists hoteliers in improving their food and beverage operations. Turner discusses the importance of restaurant technology in hotels and its potential to enhance both revenues and guest experiences. He suggests that hotels should make their restaurant operations separate from the rest and learn from independent restaurants. They should focus on digital experiences as much as physical ones and calls for greater personalization and automation in customer service. Turner also advocates for the implementation of QR ordering and the installation of digital menu boards to enhance customer engagement. Other topics discussed include user generated content and its role in increasing brand visibility, the impact of foodie and Instagram culture, the shift in F&B operations in hotels over the years, and the opportunity to modernize F&B in hotels to match guest expectations.

00:02 Introduction and Guest Introduction
01:56 The Evolution of F&B in Hotels
03:12 The Shift in Hotel Dining Trends
03:58 The Importance of Innovation in Hotel Dining
07:05 The Impact of Social Media on Hotel Dining
12:48 The Importance of Creating Memorable Dining Experiences
16:08 The Role of Local Community in Hotel Dining
17:30 The Pros and Cons of Partnering with Local Brands
21:37 The Challenges and Rewards of Longstanding Relationships
21:50 The Importance of Tech in the Guest Experience
22:58 The Impact of Modern Food Delivery Services
23:29 The Digital Experience in the Restaurant Industry
24:22 The Power of QR Codes and Digital Ordering
25:16 The Role of Tech in Enhancing Guest Experience
29:08 The Future of Tech in the Hotel Industry
31:09 The Importance of Personalization in Guest Experience
38:32 The Role of Tech in Non-Traditional Food Service
43:39 The Future of Tech in the Restaurant Industry

]]>Buzzsprout-14528476Mon, 11 Mar 2024 11:00:00 GMT<p>The podcast episode hosts Scot Turner, founder of Auden Hospitality, a global advisory business based in the UK that assists hoteliers in improving their food and beverage operations. Turner discusses the importance of restaurant technology in hotels and its potential to enhance both revenues and guest experiences. He suggests that hotels should make their restaurant operations separate from the rest and learn from independent restaurants. They should focus on digital experiences as much as physical ones and calls for greater personalization and automation in customer service. Turner also advocates for the implementation of QR ordering and the installation of digital menu boards to enhance customer engagement. Other topics discussed include user generated content and its role in increasing brand visibility, the impact of foodie and Instagram culture, the shift in F&amp;B operations in hotels over the years, and the opportunity to modernize F&amp;B in hotels to match guest expectations.<br /><br />00:02 Introduction and Guest Introduction<br />01:56 The Evolution of F&amp;B in Hotels<br />03:12 The Shift in Hotel Dining Trends<br />03:58 The Importance of Innovation in Hotel Dining<br />07:05 The Impact of Social Media on Hotel Dining<br />12:48 The Importance of Creating Memorable Dining Experiences<br />16:08 The Role of Local Community in Hotel Dining<br />17:30 The Pros and Cons of Partnering with Local Brands<br />21:37 The Challenges and Rewards of Longstanding Relationships<br />21:50 The Importance of Tech in the Guest Experience<br />22:58 The Impact of Modern Food Delivery Services<br />23:29 The Digital Experience in the Restaurant Industry<br />24:22 The Power of QR Codes and Digital Ordering<br />25:16 The Role of Tech in Enhancing Guest Experience<br />29:08 The Future of Tech in the Hotel Industry<br />31:09 The Importance of Personalization in Guest Experience<br />38:32 The Role of Tech in Non-Traditional Food Service<br />43:39 The Future of Tech in the Restaurant Industry</p>no00:45:33Exploring Restaurant Technologies in Hotels: A Conversation with Scot Turner of Auden Hospitalityfull<![CDATA[Toppers Pizza]]>ABOUT TOPPERS PIZZA
Founded in 1991 as an alternative to big-box pizza, Toppers is built on a bold attitude with the product to back it up. Headquartered in Whitewater, Wisconsin, 70+ Toppers locations are on a mission to redefine what customers should expect from QSR pizza. The menu features unique flavors, bold recipes, crave-worthy Topperstix, signature wings, specialty desserts and a growing selection of offerings for diverse lifestyles. By consistently giving customers what they want, Toppers has forged an untapped space in the pizza industry and is thriving in a digital-first post-pandemic world. World-class technology ranking among the top QSR pizza concepts, consistent menu innovation, a powerfully focused digital media strategy, and Gen Z-centric social media channels drive 75%+ of sales online for the brand. With franchisees achieving a $1,100,000+ average unit volume across the entire system and 17 consecutive quarters of same-store sales increases, Toppers Pizza is primed for major growth and is looking for like-minded franchisees to join its system. For more information, visit https://www.toppers.com/franchise and follow the brand on Facebook and Instagram.

]]>tag:soundcloud,2010:tracks/1448538004Mon, 15 May 2023 10:00:00 GMT<p><b>ABOUT TOPPERS PIZZA</b><br />Founded in 1991 as an alternative to big-box pizza, Toppers is built on a bold attitude with the product to back it up. Headquartered in Whitewater, Wisconsin, 70+ Toppers locations are on a mission to redefine what customers should expect from QSR pizza. The menu features unique flavors, bold recipes, crave-worthy Topperstix, signature wings, specialty desserts and a growing selection of offerings for diverse lifestyles. By consistently giving customers what they want, Toppers has forged an untapped space in the pizza industry and is thriving in a digital-first post-pandemic world. World-class technology ranking among the top QSR pizza concepts, consistent menu innovation, a powerfully focused digital media strategy, and Gen Z-centric social media channels drive 75%+ of sales online for the brand. With franchisees achieving a $1,100,000+ average unit volume across the entire system and 17 consecutive quarters of same-store sales increases, Toppers Pizza is primed for major growth and is looking for like-minded franchisees to join its system. For more information, visit <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.toppers.com%2Ffranchise&amp;data=05%7C01%7CJeremy.Julian%40CBSNORTHSTAR.com%7C47a2f876b66d4086cb5508db10314c04%7C067afb001acc4524ad28fc70ad411268%7C0%7C0%7C638121576691996102%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=89DGy7wJwpCK90NE3Fc34MDVzAD7Q2aaeDw%2BJSUSze4%3D&amp;reserved=0" rel="noopener noreferrer nofollow">https://www.toppers.com/franchise</a> and follow the brand on Facebook and Instagram.</p>no00:33:50178Toppers Pizzafull<![CDATA[Grégoire’s Innovative Culinary Hub]]>tag:soundcloud,2010:tracks/1364781889Mon, 26 Dec 2022 11:00:02 GMTFrench-trained chef Grégoire Jacquet had a vision of a local restaurant offering quality fine dining-style food with the convenience of a quick carry-out experience. In 2002, Grégoire opened its doors as the first fine-fast-casual restaurant concept that serves gourmet sandwich and salad dishes, its famous potato puffs and scratch daily fresh-made french fries, all served in a custom-designed take out box. After two decades of serving the local Berkley, CA community, Grégoire has launched franchising opportunities in the Greater Bay Area. Check them out at Grégoire | French Restaurant in Berkeley, CA (gregoirerestaurant.com)no00:46:25Grégoire’s Innovative Culinary Hubfull<![CDATA[PAR Acquires Menu]]>tag:soundcloud,2010:tracks/1344764209Mon, 12 Dec 2022 11:00:00 GMTJoin Jeremy and Savneet for the second time on the show where Savneet shared why they purchased the Menu product and how he feels it will continue to unify the customer experience for those using the PAR suite of products. Check them out at PAR – Single-Source POS, Data Management, &amp; Loyalty Systems (partech.com)no00:37:41PAR Acquires Menufull<![CDATA[Cogs-Well]]>tag:soundcloud,2010:tracks/1249713082Mon, 20 Jun 2022 09:42:48 GMTCogs-Well by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:46:51Cogs-Wellfull<![CDATA[Now Cuisine]]>tag:soundcloud,2010:tracks/1237301461Mon, 13 Jun 2022 10:00:37 GMTNow Cuisine by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:40:19Now Cuisinefull<![CDATA[Quick Take with Jim Roddy for RSPA Symposium]]>tag:soundcloud,2010:tracks/866253019Fri, 31 Jul 2020 12:00:16 GMTQuick Take with Jim Roddy for RSPA Symposium by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:27:17Quick Take with Jim Roddy for RSPA Symposiumfull<![CDATA[The Restaurant Technology Guys Ep. 069: What's new with the Guys?]]>tag:soundcloud,2010:tracks/670001087Mon, 26 Aug 2019 16:00:06 GMTJoin Jeremy and Ryan as they quickly update the audience on what's been going on in their lives.no00:25:16The Restaurant Technology Guys Ep. 069: What's new with the Guys?full<![CDATA[The Restaurant Technology Guys Podcast Ep. 026: The Ins and Outs of Kitchen Video]]>tag:soundcloud,2010:tracks/336853440Mon, 07 Aug 2017 16:29:24 GMTAre you considering adding kitchen video but aren't quite sure how? Or maybe you're tired of losing tickets or the cost of paper is outrageous. Whatever the case is, Jeremy and Ryan discuss all the benefits of kitchen video, why you should install it, and some of the pitfalls to watch out for! Check it outno00:30:46The Restaurant Technology Guys Podcast Ep. 026: The Ins and Outs of Kitchen Videofull<![CDATA[The Restaurant Technology Guys Podcast Ep. 024: Restaurant Email Marketing 101]]>tag:soundcloud,2010:tracks/332743430Tue, 11 Jul 2017 18:25:06 GMTHave you ever wondered why some email campaigns say the right thing at exactly the right time? How do they do it? How can your restaurant do the same thing? If it's something you're considering or something you'd like to do better, join with Ryan and Jeremy for this podcast where they talk about all of the beginner's guide to restaurant email marketing!no00:50:36The Restaurant Technology Guys Podcast Ep. 024: Restaurant Email Marketing 101full<![CDATA[The Restaurant Technology Guys Podcast Ep. 022: Managing your franchisees with technology]]>tag:soundcloud,2010:tracks/327736111Mon, 12 Jun 2017 18:04:28 GMTDo you have franchisees? Are you a franchisee? Are you thinking of franchising? Then this podcast is FOR YOU!Check it out!no00:32:09The Restaurant Technology Guys Podcast Ep. 022: Managing your franchisees with technologyfull<![CDATA[Restaurant Technology Guys Podcast Ep. 002 - EMV]]>tag:soundcloud,2010:tracks/225977241Mon, 28 Sep 2015 18:02:55 GMTOn Episode 2 of the Restaurant Technology Guys Podcast, the Guys discuss EMV as the deadline quickly approaches.Visit restauranttechnologyguys.com for more info, or email rtg@cbsnorthstar.comRecorded: 9/25/15no00:20:13Restaurant Technology Guys Podcast Ep. 002 - EMVfull<![CDATA[Transforming Restaurant Experiences with Personalization: Insights from Every Bite Co-Founders]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with co-founders Lucy Logan and Sid Conklin from Every Bite. They discuss their innovative solutions for restaurant menus focused on personalization and food safety to better cater to a growing population with dietary restrictions and allergies. The smart menu technology offers a seamless, low-effort integration into existing restaurant systems, improving guest experiences and driving higher conversion rates. This episode dives deep into the impact of personalization in the dining industry, the technology behind Every Bite, and how simple it is for restaurants to implement these changes while enhancing guest satisfaction and loyalty.

00:00 Everybite

01:18 Introduction and Welcome

01:47 Meet the Entrepreneurs: Lucy and Sid

04:03 The Problem with Static Menus

05:06 The Birth of Every Bite

05:58 The Scale of Dietary Restrictions

08:08 Personalization in the Digital Age

09:41 Smart Menus: A Game Changer

14:54 Mobile and In-Store Experience

16:36 The Power of Customization

19:35 Seamless Integration for Restaurants

20:55 Introduction to PDF Import and Smart Menu

21:44 AI and Machine Learning in Menu Personalization

22:14 Simplifying Menu Updates for Restaurants

23:41 Real-Time Menu Sync and Automation

25:46 Enhancing Staff and Guest Experience

27:53 Onboarding and Personalization Process

29:48 Marketing and Customer Engagement

35:39 Voice Search and Future Innovations

38:14 Conclusion and Call to Action

]]>Buzzsprout-17447460Mon, 07 Jul 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with co-founders Lucy Logan and Sid Conklin from Every Bite. They discuss their innovative solutions for restaurant menus focused on personalization and food safety to better cater to a growing population with dietary restrictions and allergies. The smart menu technology offers a seamless, low-effort integration into existing restaurant systems, improving guest experiences and driving higher conversion rates. This episode dives deep into the impact of personalization in the dining industry, the technology behind Every Bite, and how simple it is for restaurants to implement these changes while enhancing guest satisfaction and loyalty.</p><p>00:00 Everybite</p><p>01:18 Introduction and Welcome</p><p>01:47 Meet the Entrepreneurs: Lucy and Sid</p><p>04:03 The Problem with Static Menus</p><p>05:06 The Birth of Every Bite</p><p>05:58 The Scale of Dietary Restrictions</p><p>08:08 Personalization in the Digital Age</p><p>09:41 Smart Menus: A Game Changer</p><p>14:54 Mobile and In-Store Experience</p><p>16:36 The Power of Customization</p><p>19:35 Seamless Integration for Restaurants</p><p>20:55 Introduction to PDF Import and Smart Menu</p><p>21:44 AI and Machine Learning in Menu Personalization</p><p>22:14 Simplifying Menu Updates for Restaurants</p><p>23:41 Real-Time Menu Sync and Automation</p><p>25:46 Enhancing Staff and Guest Experience</p><p>27:53 Onboarding and Personalization Process</p><p>29:48 Marketing and Customer Engagement</p><p>35:39 Voice Search and Future Innovations</p><p>38:14 Conclusion and Call to Action</p>no00:38:59Transforming Restaurant Experiences with Personalization: Insights from Every Bite Co-Foundersfull<![CDATA[Revolutionizing Restaurant Operations with Love My Point]]>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian is joined by Christian, the President of Love My Point. They discuss the innovative strategies Love My Point is employing to enhance franchise success through technology automation. Christian shares his background in the restaurant industry, the concept behind American-style pubs, and how they integrate customer feedback into menu innovation. They delve into the substantial investments made in technology, including a robust learning management system and customer loyalty programs, aimed at supporting franchisees and improving overall operations. The episode highlights the importance of scalable business models and continuous improvement in the restaurant industry.

00:00 Love my Point

00:56 Introduction and Welcome

01:17 Meet Christian: President of The Point Pub and Grill

01:47 Christian's Background in the Restaurant Industry

02:46 Defining the American Style Pub

05:44 Menu Innovation and Upscale Dining

09:41 Utilizing Technology for Menu Feedback

11:08 Franchisee Support and Training Systems

15:20 Learning Management System Explained

17:00 Managing Digital Training in Restaurants

19:50 Guest Loyalty and Recidivism

21:39 Investment in Technology and Systems

24:13 Franchise Expansion and Opportunities

28:54 Conclusion and Final Thoughts

]]>Buzzsprout-17364599Mon, 30 Jun 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, Jeremy Julian is joined by Christian, the President of Love My Point. They discuss the innovative strategies Love My Point is employing to enhance franchise success through technology automation. Christian shares his background in the restaurant industry, the concept behind American-style pubs, and how they integrate customer feedback into menu innovation. They delve into the substantial investments made in technology, including a robust learning management system and customer loyalty programs, aimed at supporting franchisees and improving overall operations. The episode highlights the importance of scalable business models and continuous improvement in the restaurant industry.</p><p>00:00 Love my Point</p><p>00:56 Introduction and Welcome</p><p>01:17 Meet Christian: President of The Point Pub and Grill</p><p>01:47 Christian's Background in the Restaurant Industry</p><p>02:46 Defining the American Style Pub</p><p>05:44 Menu Innovation and Upscale Dining</p><p>09:41 Utilizing Technology for Menu Feedback</p><p>11:08 Franchisee Support and Training Systems</p><p>15:20 Learning Management System Explained</p><p>17:00 Managing Digital Training in Restaurants</p><p>19:50 Guest Loyalty and Recidivism</p><p>21:39 Investment in Technology and Systems</p><p>24:13 Franchise Expansion and Opportunities</p><p>28:54 Conclusion and Final Thoughts</p>no00:30:56Revolutionizing Restaurant Operations with Love My Pointfull<![CDATA[ZippyApp: the meeting place for hourly job seekers & employers]]>Surviving the Turnover Storm: Strategies for Building a Strong Restaurant Workforce

In the Restaurant Technology Guys podcast, host Jeremy mentions that they are joined by Kamyar Fadavi, Founder and CEO of TalentTroll and Zipyap. Kamyar discusses how his passion for technology led him to create TalentTroll, aimed at restructuring the hiring process in the restaurant and hospitality industry. His product, Zipyap, provides a unique, automated system that streamlines the hiring process for busy managers. He also emphasizes the need to understand job candidates' expectations and enhance the application experience to attract best talents. They further delve into the importance of employers building a brand, offering adequate employee training, and managing workforce turnover in the restaurant sector.

00:04 Introduction to the Podcast
00:48 Guest Introduction: Kamyar Faron
01:15 Kamyar's Background and Journey
03:26 The Problem of High Turnover in the Restaurant Industry
09:38 The Importance of Proper Onboarding and Training
13:38 Building an Employer Brand
19:02 Understanding the Value of Each Job Role
22:30 The Art of Flavor Profiling
23:04 The Importance of Team Accountability
23:19 Introducing Zippy App: A Solution for Talent Acquisition
23:59 The Challenges of Hiring in the Restaurant Industry
25:25 The High Cost of Employee Turnover
27:18 The Role of Branding in Talent Acquisition
28:48 Recruitment as a Marketing Function
29:14 The Importance of a Consistent Candidate Experience
38:59 The Power of Zippy App in Streamlining the Hiring Process
41:50 Engaging with Zippy App
43:47 Closing Thoughts on Talent Acquisition

]]>Buzzsprout-13933219Tue, 02 Jan 2024 11:00:00 GMT<p>Surviving the Turnover Storm: Strategies for Building a Strong Restaurant Workforce<br /><br />In the Restaurant Technology Guys podcast, host Jeremy mentions that they are joined by Kamyar Fadavi, Founder and CEO of TalentTroll and Zipyap. Kamyar discusses how his passion for technology led him to create TalentTroll, aimed at restructuring the hiring process in the restaurant and hospitality industry. His product, Zipyap, provides a unique, automated system that streamlines the hiring process for busy managers. He also emphasizes the need to understand job candidates' expectations and enhance the application experience to attract best talents. They further delve into the importance of employers building a brand, offering adequate employee training, and managing workforce turnover in the restaurant sector.<br /><br />00:04 Introduction to the Podcast<br />00:48 Guest Introduction: Kamyar Faron<br />01:15 Kamyar's Background and Journey<br />03:26 The Problem of High Turnover in the Restaurant Industry<br />09:38 The Importance of Proper Onboarding and Training<br />13:38 Building an Employer Brand<br />19:02 Understanding the Value of Each Job Role<br />22:30 The Art of Flavor Profiling<br />23:04 The Importance of Team Accountability<br />23:19 Introducing Zippy App: A Solution for Talent Acquisition<br />23:59 The Challenges of Hiring in the Restaurant Industry<br />25:25 The High Cost of Employee Turnover<br />27:18 The Role of Branding in Talent Acquisition<br />28:48 Recruitment as a Marketing Function<br />29:14 The Importance of a Consistent Candidate Experience<br />38:59 The Power of Zippy App in Streamlining the Hiring Process<br />41:50 Engaging with Zippy App<br />43:47 Closing Thoughts on Talent Acquisition</p>no00:47:50ZippyApp: the meeting place for hourly job seekers & employersfull<![CDATA[Unlocking Restaurant Delivery Profits with Loop AI CEO Anan]]>In this episode of the Restaurant Technology Guys Podcast, host Jeremy welcomes Anan, a long-time listener and an AI expert with significant experience in restaurant tech and operations. The discussion dives deep into the challenges and solutions associated with delivery in the restaurant industry, focusing on Loop AI—a platform designed to help restaurants understand and improve their delivery profitability. Anan shares his journey from AI research to working at Uber and starting his own restaurants, and eventually creating Loop AI to address the financial and operational struggles of delivery services. The conversation covers the intricacies of delivery, taxation, profitability, and marketing spend, emphasizing the importance of data and technology in making informed business decisions for delivery channels.

00:00 Introduction and Welcome
00:13 Guest Introduction: Anan's Journey
01:34 The Rise of Delivery in Restaurants
02:26 Challenges in Delivery Profitability
03:16 Loop AI: Revolutionizing Restaurant Delivery
06:02 Understanding Financial Complexities
11:34 Marketing and Consumer Behavior
17:02 Taxation and Reconciliation
38:10 Engaging with Loop AI
41:00 Conclusion and Call to Action

]]>Buzzsprout-15449337Wed, 07 Aug 2024 11:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, host Jeremy welcomes Anan, a long-time listener and an AI expert with significant experience in restaurant tech and operations. The discussion dives deep into the challenges and solutions associated with delivery in the restaurant industry, focusing on Loop AI—a platform designed to help restaurants understand and improve their delivery profitability. Anan shares his journey from AI research to working at Uber and starting his own restaurants, and eventually creating Loop AI to address the financial and operational struggles of delivery services. The conversation covers the intricacies of delivery, taxation, profitability, and marketing spend, emphasizing the importance of data and technology in making informed business decisions for delivery channels.<br /><br />00:00 Introduction and Welcome<br />00:13 Guest Introduction: Anan's Journey<br />01:34 The Rise of Delivery in Restaurants<br />02:26 Challenges in Delivery Profitability<br />03:16 Loop AI: Revolutionizing Restaurant Delivery<br />06:02 Understanding Financial Complexities<br />11:34 Marketing and Consumer Behavior<br />17:02 Taxation and Reconciliation<br />38:10 Engaging with Loop AI<br />41:00 Conclusion and Call to Action</p>no00:41:59Unlocking Restaurant Delivery Profits with Loop AI CEO Ananfull<![CDATA[Building a Coffee Empire: The Success Story of Mokas Coffee and Eatery]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Jason Ingermanson, the founder of Mokas Coffee and Eatery. Jason shares his entrepreneurial journey from starting a $30,000 coffee shop in a Kansas mall to growing multiple successful brands, including Freddy's Frozen Custard and Steakburgers. Celebrating Mokas 20-year anniversary, Jason discusses the development and franchising of Mokas, his focus on quality and community involvement, and the core values driving the brand's success. He also shares insights on local store marketing, guest loyalty, and support systems provided to prospective franchisees. Tune in for an inspiring story of passion, discipline, and dedication in the restaurant industry.

00:00 Mokas Coffee & Eatery

00:14 Introduction and Guest Introduction

02:05 Jason's Journey: From Coffee Lover to Entrepreneur

03:02 The Birth and Growth of Mokas Coffee and Eatery

04:01 Navigating Challenges and Expanding During the Pandemic

05:21 Mokas' Unique Brand and Customer Experience

06:59 Commitment to Quality and Community

10:39 Franchising and Future Plans

18:13 The Story Behind the Name 'Mokas'

22:29 Franchisee Success Stories

23:14 The Importance of Transparency

23:41 Challenges in the Restaurant Industry

24:26 Expanding to New Markets

29:13 Local Store Marketing Strategies

32:06 Franchise Application Process

34:06 Discovery Day Experience

37:17 Master Franchise Opportunities

40:57 Connecting with Jason Ingram Manson



]]>Buzzsprout-18315830Mon, 08 Dec 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Jason Ingermanson, the founder of Mokas Coffee and Eatery. Jason shares his entrepreneurial journey from starting a $30,000 coffee shop in a Kansas mall to growing multiple successful brands, including Freddy's Frozen Custard and Steakburgers. Celebrating Mokas 20-year anniversary, Jason discusses the development and franchising of Mokas, his focus on quality and community involvement, and the core values driving the brand's success. He also shares insights on local store marketing, guest loyalty, and support systems provided to prospective franchisees. Tune in for an inspiring story of passion, discipline, and dedication in the restaurant industry.</p><p>00:00 Mokas Coffee &amp; Eatery</p><p>00:14 Introduction and Guest Introduction</p><p>02:05 Jason's Journey: From Coffee Lover to Entrepreneur</p><p>03:02 The Birth and Growth of Mokas Coffee and Eatery</p><p>04:01 Navigating Challenges and Expanding During the Pandemic</p><p>05:21 Mokas' Unique Brand and Customer Experience</p><p>06:59 Commitment to Quality and Community</p><p>10:39 Franchising and Future Plans</p><p>18:13 The Story Behind the Name 'Mokas'</p><p>22:29 Franchisee Success Stories</p><p>23:14 The Importance of Transparency</p><p>23:41 Challenges in the Restaurant Industry</p><p>24:26 Expanding to New Markets</p><p>29:13 Local Store Marketing Strategies</p><p>32:06 Franchise Application Process</p><p>34:06 Discovery Day Experience</p><p>37:17 Master Franchise Opportunities</p><p>40:57 Connecting with Jason Ingram Manson</p><p><br /><br /></p>no00:42:26Building a Coffee Empire: The Success Story of Mokas Coffee and Eateryfull<![CDATA[Navigating Restaurant Tech & Branding with Heather Cox Codes]]>In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Heather Cox Codes, a self-declared tech nerd and social media strategist. Heather shares her journey from working at her mom's boutique to becoming a key figure in the tech and restaurant industry, specializing in WordPress website design and SEO optimization. Heather discusses the complexities of branding, the importance of cohesive and user-friendly websites, and the necessity of consistent social media presence. She also touches on personal experiences, offering insights into overcoming challenges and leveraging digital tools for business growth.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:07 Meet Heather: A Tech Nerd in the Restaurant Industry
01:24 Heather's Journey: From Hospitality to Tech
04:15 The Challenges of the Restaurant Industry
06:29 Heather Cox Codes: Branding and Web Design for Restaurants
10:24 The Importance of Cohesive Branding in Hospitality
15:56 Optimizing Restaurant Websites for Every Generation
18:41 Demystifying SEO for Restaurants
21:03 Revolutionizing Kitchen Operations with Total Oil Management
21:32 The Ever-Changing World of SEO and Its Importance
21:58 Leveraging Social Media for Organic Traffic and Customer Engagement
23:08 The Critical Role of Social Proof in Restaurant Selection
24:48 Active Digital Presence: A Must for Restaurants
26:09 Content Creation Strategies and the Power of Posting Daily
30:09 Overcoming the Fear of Sharing Your Story on Social Media
33:12 The Strategic and Creative Journey of Launching a Podcast
36:25 Leaving a Legacy Through Digital Content
38:05 Engaging with Heather Cox: Insights and Opportunities

]]>Buzzsprout-15143275Mon, 08 Jul 2024 11:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Heather Cox Codes, a self-declared tech nerd and social media strategist. Heather shares her journey from working at her mom's boutique to becoming a key figure in the tech and restaurant industry, specializing in WordPress website design and SEO optimization. Heather discusses the complexities of branding, the importance of cohesive and user-friendly websites, and the necessity of consistent social media presence. She also touches on personal experiences, offering insights into overcoming challenges and leveraging digital tools for business growth.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:07 Meet Heather: A Tech Nerd in the Restaurant Industry<br />01:24 Heather's Journey: From Hospitality to Tech<br />04:15 The Challenges of the Restaurant Industry<br />06:29 Heather Cox Codes: Branding and Web Design for Restaurants<br />10:24 The Importance of Cohesive Branding in Hospitality<br />15:56 Optimizing Restaurant Websites for Every Generation<br />18:41 Demystifying SEO for Restaurants<br />21:03 Revolutionizing Kitchen Operations with Total Oil Management<br />21:32 The Ever-Changing World of SEO and Its Importance<br />21:58 Leveraging Social Media for Organic Traffic and Customer Engagement<br />23:08 The Critical Role of Social Proof in Restaurant Selection<br />24:48 Active Digital Presence: A Must for Restaurants<br />26:09 Content Creation Strategies and the Power of Posting Daily<br />30:09 Overcoming the Fear of Sharing Your Story on Social Media<br />33:12 The Strategic and Creative Journey of Launching a Podcast<br />36:25 Leaving a Legacy Through Digital Content<br />38:05 Engaging with Heather Cox: Insights and Opportunities</p>no00:40:28Navigating Restaurant Tech & Branding with Heather Cox Codesfull<![CDATA[Pollo Campero]]>About Pollo Campero Pollo Campero is a fast-casual restaurant chain focused on delighting guests with better-chicken-offerings. Through its flavor and quality, Pollo Campero offers a unique and convenient feel-good eating experience for individual, group/family, and catering occasions. Chicken entrees can be ordered either Campero Fried or Citrus-Grilled, bone in or boneless and paired with an array of fresh sides, drinks, and desserts for a complete meal. Pollo Campero started as a small family-owned restaurant in Guatemala in 1971 and has grown to one of the biggest chicken chains in the world. Initial investments range from $1,287,250 – $2,491,500*. For more information, visit https://camperofranchise.com/

]]>tag:soundcloud,2010:tracks/1334959714Mon, 05 Dec 2022 11:00:04 GMT<p><b>About Pollo Campero </b>Pollo Campero is a fast-casual restaurant chain focused on delighting guests with better-chicken-offerings. Through its flavor and quality, Pollo Campero offers a unique and convenient feel-good eating experience for individual, group/family, and catering occasions. Chicken entrees can be ordered either Campero Fried or Citrus-Grilled, bone in or boneless and paired with an array of fresh sides, drinks, and desserts for a complete meal. Pollo Campero started as a small family-owned restaurant in Guatemala in 1971 and has grown to one of the biggest chicken chains in the world. Initial investments range from $1,287,250 – $2,491,500*. For more information, visit <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcamperofranchise.com%2F&amp;data=05%7C01%7CJeremy.Julian%40cbsnorthstar.com%7C64700f4f01174a5c012108da8b5af4e1%7C067afb001acc4524ad28fc70ad411268%7C0%7C0%7C637975520929540718%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=GWXxIpJAhC%2FMyiJNPxD5QWIouLBmuCd2SLZDbKNLyAM%3D&amp;reserved=0" rel="noopener noreferrer nofollow">https://camperofranchise.com/</a></p>no00:44:15Pollo Camperofull<![CDATA[Navigating the Future of the Restaurant Industry with Danny Klein]]>In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant industry, discussing everything from the surge of bankruptcies and the challenges of rising costs, to evolving consumer preferences and the impact of technology. Danny shares insights on value perceptions, brand adaptations like those of Chili’s and Texas Roadhouse, and the future roles of QSR, casual dining, and even C-stores. The conversation also explores the intricate balance between maintaining quality service and embracing new tech to optimize operations and enhance customer experiences.

00:00 Danny Klein
00:43 Introduction and Guest Introduction
00:58 Danny Klein's Role and Responsibilities
01:58 Current Challenges in the Restaurant Industry
03:50 Value Perception in Dining
06:07 Opportunities in the Restaurant Sector
19:08 Technology's Impact on the Restaurant Experience
28:57 Convergence of Restaurants and C-Stores
34:24 Conclusion and How to Follow Danny Klein

]]>Buzzsprout-16041348Mon, 02 Dec 2024 12:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant industry, discussing everything from the surge of bankruptcies and the challenges of rising costs, to evolving consumer preferences and the impact of technology. Danny shares insights on value perceptions, brand adaptations like those of Chili’s and Texas Roadhouse, and the future roles of QSR, casual dining, and even C-stores. The conversation also explores the intricate balance between maintaining quality service and embracing new tech to optimize operations and enhance customer experiences.<br /><br />00:00 Danny Klein<br />00:43 Introduction and Guest Introduction<br />00:58 Danny Klein's Role and Responsibilities<br />01:58 Current Challenges in the Restaurant Industry<br />03:50 Value Perception in Dining<br />06:07 Opportunities in the Restaurant Sector<br />19:08 Technology's Impact on the Restaurant Experience<br />28:57 Convergence of Restaurants and C-Stores<br />34:24 Conclusion and How to Follow Danny Klein</p>no00:36:33Navigating the Future of the Restaurant Industry with Danny Kleinfull<![CDATA[Transforming Restaurant Culture and Leadership with Matt Rolfe]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources.

00:00 Matt Rolfe

00:14 Introduction and Guest Welcome

02:08 Matt's Journey into Hospitality

04:14 Unique Approach to Consulting

06:18 Common Challenges in Organizations

09:28 Creating Clarity and Accountability

12:51 Employee Experience and Leadership

15:08 Real-Life Examples and Lessons

22:14 The Importance of Core Values

22:32 Living Your Values

23:13 Humility and Growth

26:35 The Power of Asking for Help

29:25 Empowering Your Team

32:34 Engaging with Matt Rolfe

39:04 Final Thoughts and Contact Information

]]>Buzzsprout-17605062Mon, 04 Aug 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources.</p><p>00:00 Matt Rolfe</p><p>00:14 Introduction and Guest Welcome</p><p>02:08 Matt's Journey into Hospitality</p><p>04:14 Unique Approach to Consulting</p><p>06:18 Common Challenges in Organizations</p><p>09:28 Creating Clarity and Accountability</p><p>12:51 Employee Experience and Leadership</p><p>15:08 Real-Life Examples and Lessons</p><p>22:14 The Importance of Core Values</p><p>22:32 Living Your Values</p><p>23:13 Humility and Growth</p><p>26:35 The Power of Asking for Help</p><p>29:25 Empowering Your Team</p><p>32:34 Engaging with Matt Rolfe</p><p>39:04 Final Thoughts and Contact Information</p>no00:41:20Transforming Restaurant Culture and Leadership with Matt Rolfefull<![CDATA[Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan Silverman]]>Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan Silverman

In this episode of the Restaurant Technology Guys podcast, host Jeremy sits down with Jordan Silverman, co-founder and CEO of Starfish, a company dedicated to helping small businesses understand and manage their finances using AI. Jordan shares his journey, from early entrepreneurial endeavors to his passion for assisting small businesses in democratizing access to data and tools. The conversation delves into how Starfish leverages AI to analyze P&L data, identify cost-saving opportunities, and provide actionable insights to improve profitability. They discuss the challenges of the restaurant industry, the importance of understanding financial metrics, and the future potential of AI in streamlining back-of-house operations. Tune in to get inspired by Jordan's mission to enhance the financial health of small businesses in the hospitality sector.

00:00 Introduction and Guest Welcome
00:23 Jordan Silverman: Background and Passion
01:32 Challenges of Entrepreneurship
01:54 Helping Small Businesses with AI
03:15 The Importance of Financial Understanding
04:22 Sponsor Message
04:59 Starfish: The Solution for Cost Management
07:05 The Value of Actionable Data
11:56 Real-World Impact of Starfish
17:03 The True Cost of Small Business Ownership
18:10 Leveraging AI for Business Efficiency
19:07 AI in Action: Practical Applications
21:47 Challenges and Solutions in the Restaurant Industry
24:03 Normalizing Data Across Different Restaurant Models
33:05 The Future of AI in Restaurant Management
35:27 Conclusion and Final Thoughts

]]>Buzzsprout-15526744Mon, 23 Sep 2024 11:00:00 GMT<p>Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan Silverman<br /><br />In this episode of the Restaurant Technology Guys podcast, host Jeremy sits down with Jordan Silverman, co-founder and CEO of Starfish, a company dedicated to helping small businesses understand and manage their finances using AI. Jordan shares his journey, from early entrepreneurial endeavors to his passion for assisting small businesses in democratizing access to data and tools. The conversation delves into how Starfish leverages AI to analyze P&amp;L data, identify cost-saving opportunities, and provide actionable insights to improve profitability. They discuss the challenges of the restaurant industry, the importance of understanding financial metrics, and the future potential of AI in streamlining back-of-house operations. Tune in to get inspired by Jordan's mission to enhance the financial health of small businesses in the hospitality sector.<br /><br />00:00 Introduction and Guest Welcome<br />00:23 Jordan Silverman: Background and Passion<br />01:32 Challenges of Entrepreneurship<br />01:54 Helping Small Businesses with AI<br />03:15 The Importance of Financial Understanding<br />04:22 Sponsor Message<br />04:59 Starfish: The Solution for Cost Management<br />07:05 The Value of Actionable Data<br />11:56 Real-World Impact of Starfish<br />17:03 The True Cost of Small Business Ownership<br />18:10 Leveraging AI for Business Efficiency<br />19:07 AI in Action: Practical Applications<br />21:47 Challenges and Solutions in the Restaurant Industry<br />24:03 Normalizing Data Across Different Restaurant Models<br />33:05 The Future of AI in Restaurant Management<br />35:27 Conclusion and Final Thoughts</p>no00:37:19Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan Silvermanfull<![CDATA[Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyalty]]>Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyalty

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Matt Plapp, a seasoned marketing expert in the restaurant industry and CEO of America's Best Restaurants. Matt, also known as the Chief Energy Officer, shares insights on creating memorable guest experiences and leveraging digital loyalty programs to keep restaurant guests returning. He discusses his journey from working with his father's clients in the restaurant business to growing a marketing company that now serves thousands of restaurants nationwide. Matt explains the importance of customer acquisition and retention, emphasizing the value of capturing and utilizing customer data effectively. The conversation also touches on the challenges and opportunities in restaurant marketing, with real-world examples of success stories driven by strategic marketing and technology adoption. The episode highlights the significance of continuous self-improvement for restaurant owners and managers, encouraging them to invest in both personal development and smart marketing strategies to drive business growth.

00:00 Introduction to the Podcast and Guest
01:21 Matt Plapp's Background and Journey
04:28 Marketing Strategies for Restaurants
07:20 The Importance of Customer Data
14:22 Challenges and Solutions in Restaurant Marketing
22:32 Real-Life Examples and Success Stories
28:05 A Pizza Restaurant's Remarkable Growth
28:34 The Power of Business Coaching
29:29 Avery's Success Story
30:13 Engaging with Social Media
30:35 Road Trip with Dad
31:40 Matt Plapp's Marketing Philosophy
32:53 Customer Acquisition Strategies
40:57 The Birth of Driver
43:02 The Importance of Continuous Improvement
49:24 Connecting with Matt Plapp
50:27 Final Thoughts and Farewell

]]>Buzzsprout-16504914Mon, 17 Feb 2025 11:00:00 GMT<p>Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyalty<br /><br />In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Matt Plapp, a seasoned marketing expert in the restaurant industry and CEO of America's Best Restaurants. Matt, also known as the Chief Energy Officer, shares insights on creating memorable guest experiences and leveraging digital loyalty programs to keep restaurant guests returning. He discusses his journey from working with his father's clients in the restaurant business to growing a marketing company that now serves thousands of restaurants nationwide. Matt explains the importance of customer acquisition and retention, emphasizing the value of capturing and utilizing customer data effectively. The conversation also touches on the challenges and opportunities in restaurant marketing, with real-world examples of success stories driven by strategic marketing and technology adoption. The episode highlights the significance of continuous self-improvement for restaurant owners and managers, encouraging them to invest in both personal development and smart marketing strategies to drive business growth.<br /><br />00:00 Introduction to the Podcast and Guest<br />01:21 Matt Plapp's Background and Journey<br />04:28 Marketing Strategies for Restaurants<br />07:20 The Importance of Customer Data<br />14:22 Challenges and Solutions in Restaurant Marketing<br />22:32 Real-Life Examples and Success Stories<br />28:05 A Pizza Restaurant's Remarkable Growth<br />28:34 The Power of Business Coaching<br />29:29 Avery's Success Story<br />30:13 Engaging with Social Media<br />30:35 Road Trip with Dad<br />31:40 Matt Plapp's Marketing Philosophy<br />32:53 Customer Acquisition Strategies<br />40:57 The Birth of Driver<br />43:02 The Importance of Continuous Improvement<br />49:24 Connecting with Matt Plapp<br />50:27 Final Thoughts and Farewell</p>no00:51:30Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyaltyfull<![CDATA[One Bigg Island in Space from the founders of Biggby Coffee]]>One Big Island in Space: Revolutionizing the Coffee Industry with Farm Direct Coffee

The podcast features Restaurant Technologies Group hosting Michelle and Robert Fish, co-founders of One Big Island in Space and Biggby Coffee. Michelle and Robert share their passion for supporting coffee farmers directly and promoting environmentally friendly farming methods. They speak about their missions to build long-term relationships with mid-sized farmers across the globe, ensuring fair treatment of workers, sustainable farming practices, and community investment. They discuss the intricacies of the coffee industry, the predatory practices it often harbors, and the efforts needed to navigate the enormously complex supply chain. They aim to shift their coffee supply to 100% farm-direct by 2028, aiming to support people in building a life they love, while also preserving the planet. They believe consumers could empower such change if educated about the impacts of their coffee choices.

00:00 Introduction to the Restaurant Technology Guys Podcast
00:31 Guest Introduction: Michelle and Robert Fish
01:08 The Journey of Biggby Coffee
01:25 The Threats to Coffee Production
02:28 The Creation of One Big Island in Space
02:49 The Direct Trade Model and its Impact
04:20 The Importance of Ethical Farming Practices
04:50 The Global Reach of Coffee Production
05:24 The History and Atmosphere of Biggby Coffee Cafes
08:28 The Inception of One Big Island in Space
08:47 The Importance of Core Values in Business
13:04 The Reality of Coffee Production
25:10 The Future of One Big Island in Space
29:42 Conclusion and How to Support the Mission

]]>Buzzsprout-14632228Mon, 01 Apr 2024 11:00:00 GMT<p>One Big Island in Space: Revolutionizing the Coffee Industry with Farm Direct Coffee<br /><br />The podcast features Restaurant Technologies Group hosting Michelle and Robert Fish, co-founders of One Big Island in Space and Biggby Coffee. Michelle and Robert share their passion for supporting coffee farmers directly and promoting environmentally friendly farming methods. They speak about their missions to build long-term relationships with mid-sized farmers across the globe, ensuring fair treatment of workers, sustainable farming practices, and community investment. They discuss the intricacies of the coffee industry, the predatory practices it often harbors, and the efforts needed to navigate the enormously complex supply chain. They aim to shift their coffee supply to 100% farm-direct by 2028, aiming to support people in building a life they love, while also preserving the planet. They believe consumers could empower such change if educated about the impacts of their coffee choices.<br /><br />00:00 Introduction to the Restaurant Technology Guys Podcast<br />00:31 Guest Introduction: Michelle and Robert Fish<br />01:08 The Journey of Biggby Coffee<br />01:25 The Threats to Coffee Production<br />02:28 The Creation of One Big Island in Space<br />02:49 The Direct Trade Model and its Impact<br />04:20 The Importance of Ethical Farming Practices<br />04:50 The Global Reach of Coffee Production<br />05:24 The History and Atmosphere of Biggby Coffee Cafes<br />08:28 The Inception of One Big Island in Space<br />08:47 The Importance of Core Values in Business<br />13:04 The Reality of Coffee Production<br />25:10 The Future of One Big Island in Space<br />29:42 Conclusion and How to Support the Mission</p>no00:32:37One Bigg Island in Space from the founders of Biggby Coffeefull<![CDATA[95 - Talking Pizza with Anthony Mejia of Pieology]]>tag:soundcloud,2010:tracks/910385602Mon, 02 Nov 2020 13:00:04 GMT95 - Talking Pizza with Anthony Mejia of Pieology by Restaurant Technology Guys Podcast, sponsored by Custom Business Solutionsno00:38:0695 - Talking Pizza with Anthony Mejia of Pieologyfull<![CDATA[Best Served Podcast]]>Jensen Cummings, aka CHIEF WHY OFFICER @ BEST SERVED CREATIVE  

Jensen Cummings is a fifth-generation Chef and Restauranteur based in Denver, CO. He began his career at 17 years old as a dishwasher. He spent the last twenty-plus years working across the industry from cook to server to bartender, Cicerone, Fermentationist, General Manager, Owner, Consultant, Podcast Host. Now, Cummings is innovating F&B models with his three hospitality focused businesses, media and marketing agency, Best Served Creative, new restaurant opening firm, Angry Olive Consulting, event production company, Fortune Cookie Concepts.

Websites:

 Best Served Podcast

Best Served Creative

Social:

Facebook - 

@Jensen Cummings

@Best Served Podcast

@Restaurant Idea Factory

Instagram - 

@ChefJensenCummings

@BestServedPodcast

@RestaurantIdeaFactory

Tik Tok - 

@JensenCummings 

@ChefJensenCummings

@BestServedPodcast

@RestaurantIdeaFactory

LinkedIn - 

@Jensen Cummings

@Best Served Creative

@Restaurant Idea Factory

YouTube - 

Best Served Podcast

@Restaurant Idea Factory

]]>tag:soundcloud,2010:tracks/1437054271Mon, 10 Apr 2023 10:00:06 GMT<p>Jensen Cummings, aka CHIEF WHY OFFICER @ BEST SERVED CREATIVE  </p><p>Jensen Cummings is a fifth-generation Chef and Restauranteur based in Denver, CO. He began his career at 17 years old as a dishwasher. He spent the last twenty-plus years working across the industry from cook to server to bartender, Cicerone, Fermentationist, General Manager, Owner, Consultant, Podcast Host. Now, Cummings is innovating F&amp;B models with his three hospitality focused businesses, media and marketing agency, Best Served Creative, new restaurant opening firm, Angry Olive Consulting, event production company, Fortune Cookie Concepts.</p><p>Websites:</p><p><a href="https://www.bestservedpodcast.com/media" rel="noopener noreferrer nofollow"> Best Served Podcast</a></p><p><a href="https://www.bestservedpodcast.com/" rel="noopener noreferrer nofollow">Best Served Creative</a></p><p>Social:</p><p>Facebook - </p><p>@Jensen Cummings</p><p>@Best Served Podcast</p><p>@Restaurant Idea Factory</p><p>Instagram - </p><p>@ChefJensenCummings</p><p>@BestServedPodcast</p><p>@RestaurantIdeaFactory</p><p>Tik Tok - </p><p>@JensenCummings </p><p>@ChefJensenCummings</p><p>@BestServedPodcast</p><p>@RestaurantIdeaFactory</p><p>LinkedIn - </p><p>@Jensen Cummings</p><p>@Best Served Creative</p><p>@Restaurant Idea Factory</p><p>YouTube - </p><p>Best Served Podcast</p><p>@Restaurant Idea Factory</p>no00:52:04173Best Served Podcastfull<![CDATA[Succeeding in the Restaurant Industry with NRN's Sam Oches]]>Succeeding in the Restaurant Industry with NRN's Sam Oches

In this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant industry in 2025 and beyond. Sam highlights the success strategies of top restaurant brands like Texas Roadhouse, Chick-fil-A, Raising Cane's, and Jersey Mike's, emphasizing consistency, quality, and efficient operations. They also explore innovation while maintaining brand integrity, employee investment, and managing growth. Moreover, they delve into the impact of technology, especially in enhancing employee efficiency, and the importance of adaptive strategies for casual dining brands. The episode is rich with strategies for navigating the evolving restaurant landscape.

00:00 Sam Oches
00:41 Introduction and Guest Introduction
01:08 Sam Oches: Background and Role
02:15 Current Trends in the Restaurant Industry
02:40 Successful Restaurant Brands and Their Strategies
04:36 Balancing Consistency and Innovation
10:48 Employee Investment and Retention
15:14 Growth Strategies and Challenges
19:30 Casual Dining: Challenges and Opportunities
20:17 Introduction to Fogo de Chão's Success
20:45 Gen Z's Favorite Full-Service Restaurant
21:47 The Evolution of Casual Dining
22:37 Twin Peaks: A Modern Sports Bar Experience
23:26 Gustavo Group's Community-Centric Approach
24:47 Balancing Tradition and Innovation
27:39 Future of Restaurant Technology
31:43 Employee Engagement and Retention Strategies
34:39 Connecting with Industry Leaders

]]>Buzzsprout-16749080Mon, 17 Mar 2025 11:00:00 GMT<p>Succeeding in the Restaurant Industry with NRN's Sam Oches<br /><br />In this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant industry in 2025 and beyond. Sam highlights the success strategies of top restaurant brands like Texas Roadhouse, Chick-fil-A, Raising Cane's, and Jersey Mike's, emphasizing consistency, quality, and efficient operations. They also explore innovation while maintaining brand integrity, employee investment, and managing growth. Moreover, they delve into the impact of technology, especially in enhancing employee efficiency, and the importance of adaptive strategies for casual dining brands. The episode is rich with strategies for navigating the evolving restaurant landscape.<br /><br />00:00 Sam Oches<br />00:41 Introduction and Guest Introduction<br />01:08 Sam Oches: Background and Role<br />02:15 Current Trends in the Restaurant Industry<br />02:40 Successful Restaurant Brands and Their Strategies<br />04:36 Balancing Consistency and Innovation<br />10:48 Employee Investment and Retention<br />15:14 Growth Strategies and Challenges<br />19:30 Casual Dining: Challenges and Opportunities<br />20:17 Introduction to Fogo de Chão's Success<br />20:45 Gen Z's Favorite Full-Service Restaurant<br />21:47 The Evolution of Casual Dining<br />22:37 Twin Peaks: A Modern Sports Bar Experience<br />23:26 Gustavo Group's Community-Centric Approach<br />24:47 Balancing Tradition and Innovation<br />27:39 Future of Restaurant Technology<br />31:43 Employee Engagement and Retention Strategies<br />34:39 Connecting with Industry Leaders</p>no00:37:18Succeeding in the Restaurant Industry with NRN's Sam Ochesfull<![CDATA[Revolutionizing Pizza Franchising with Crust Pizza Co.: A Deep Dive into Tech Innovations]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.

00:00 Crust Pizza

01:06 Introduction and Welcome

01:35 Meet Nicholas: Background and Journey

02:46 Crust Pizza: Concept and Quality

05:23 Challenges and Tech Solutions in Franchising

08:26 Building and Automating the Kitchen

16:21 Developing a Custom POS System

25:34 Franchise Growth and Future Plans

29:53 Conclusion and Farewell



]]>Buzzsprout-17207712Mon, 02 Jun 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.</p><p>00:00 Crust Pizza</p><p>01:06 Introduction and Welcome</p><p>01:35 Meet Nicholas: Background and Journey</p><p>02:46 Crust Pizza: Concept and Quality</p><p>05:23 Challenges and Tech Solutions in Franchising</p><p>08:26 Building and Automating the Kitchen</p><p>16:21 Developing a Custom POS System</p><p>25:34 Franchise Growth and Future Plans</p><p>29:53 Conclusion and Farewell</p><p><br /><br /></p>no00:30:46Revolutionizing Pizza Franchising with Crust Pizza Co.: A Deep Dive into Tech Innovationsfull<![CDATA[Harnessing AI for Restaurant Reputation Management with Akira's Co-Founder]]>Harnessing AI for Restaurant Reputation Management with Akira's Co-Founder

In this episode of the Restaurant Technology Guys podcast, the hosts sit down with Shereen, co-founder of Akira, to discuss the importance of online reputation management for restaurants. They delve into how Akira uses AI to streamline reputation efforts, manage online reviews, and deliver actionable insights to improve customer experience and branding. Shereen shares the origins of Akira and highlights the significance of consistency in customer feedback and online listings. The discussion also covers the challenges of managing reviews from third-party delivery platforms and the impact of reputation scores on revenue.

00:00 Introduction and Guest Introduction
00:28 Meeting Through the Podcast
01:17 What is Akira?
01:30 Importance of Online Reputation
04:28 Origin Story of Akira
06:17 Challenges in Reputation Management
12:47 Consumer Behavior and Review Sites
20:13 The Importance of Accurate Information
20:27 Consistency in Business Listings
21:55 Managing Third-Party Marketplaces
22:32 Handling Reviews and Feedback
25:40 Guest Recovery Strategies
30:37 Consistency and Reputation Management
34:36 The Impact of Ratings on Revenue
38:00 Getting Started with Akira

]]>Buzzsprout-15487421Mon, 02 Sep 2024 13:00:00 GMT<p>Harnessing AI for Restaurant Reputation Management with Akira's Co-Founder<br /><br />In this episode of the Restaurant Technology Guys podcast, the hosts sit down with Shereen, co-founder of Akira, to discuss the importance of online reputation management for restaurants. They delve into how Akira uses AI to streamline reputation efforts, manage online reviews, and deliver actionable insights to improve customer experience and branding. Shereen shares the origins of Akira and highlights the significance of consistency in customer feedback and online listings. The discussion also covers the challenges of managing reviews from third-party delivery platforms and the impact of reputation scores on revenue.<br /><br />00:00 Introduction and Guest Introduction<br />00:28 Meeting Through the Podcast<br />01:17 What is Akira?<br />01:30 Importance of Online Reputation<br />04:28 Origin Story of Akira<br />06:17 Challenges in Reputation Management<br />12:47 Consumer Behavior and Review Sites<br />20:13 The Importance of Accurate Information<br />20:27 Consistency in Business Listings<br />21:55 Managing Third-Party Marketplaces<br />22:32 Handling Reviews and Feedback<br />25:40 Guest Recovery Strategies<br />30:37 Consistency and Reputation Management<br />34:36 The Impact of Ratings on Revenue<br />38:00 Getting Started with Akira</p>no00:39:12Harnessing AI for Restaurant Reputation Management with Akira's Co-Founderfull<![CDATA[Reintroducing Tony Roma's: CEO Mina's Vision for Growth and Innovation]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Mina, the CEO of Tony Roma's. The discussion covers Mina's unique journey from an attorney conducting due diligence during the 2020 pandemic to becoming the permanent CEO in 2023. Mina shares her vision for revitalizing the beloved brand, focusing on menu innovation, expanding both domestically and internationally, and appealing to Gen Z and Millennials. The conversation highlights the brand's resilience, the importance of social media and influencer marketing, and the flexible support system provided to franchisees. Tune in to learn about Mina's strategy to reintroduce Tony Roma's to a new generation while preserving its cherished legacy.

00:00 Tony Roma's

01:01 Introduction and Welcome

01:23 Meet the New CEO of Tony Roma's

01:56 Journey to Becoming CEO

03:10 Challenges and Achievements

04:28 Revitalizing the Tony Roma's Brand

07:55 Explaining the Tony Roma's Experience

09:53 Innovations and Menu Updates

13:45 Franchisee Relations and Flexibility

17:13 Creating Memorable Experiences

19:52 Social Media and Marketing Strategies

23:05 Future Growth and Expansion Plans

27:08 Conclusion and Final Thoughts

]]>Buzzsprout-16790175Mon, 07 Apr 2025 05:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Mina, the CEO of Tony Roma's. The discussion covers Mina's unique journey from an attorney conducting due diligence during the 2020 pandemic to becoming the permanent CEO in 2023. Mina shares her vision for revitalizing the beloved brand, focusing on menu innovation, expanding both domestically and internationally, and appealing to Gen Z and Millennials. The conversation highlights the brand's resilience, the importance of social media and influencer marketing, and the flexible support system provided to franchisees. Tune in to learn about Mina's strategy to reintroduce Tony Roma's to a new generation while preserving its cherished legacy.</p><p>00:00 Tony Roma's</p><p>01:01 Introduction and Welcome</p><p>01:23 Meet the New CEO of Tony Roma's</p><p>01:56 Journey to Becoming CEO</p><p>03:10 Challenges and Achievements</p><p>04:28 Revitalizing the Tony Roma's Brand</p><p>07:55 Explaining the Tony Roma's Experience</p><p>09:53 Innovations and Menu Updates</p><p>13:45 Franchisee Relations and Flexibility</p><p>17:13 Creating Memorable Experiences</p><p>19:52 Social Media and Marketing Strategies</p><p>23:05 Future Growth and Expansion Plans</p><p>27:08 Conclusion and Final Thoughts</p>no00:28:53Reintroducing Tony Roma's: CEO Mina's Vision for Growth and Innovationfull<![CDATA[Unlocking Restaurant Success with Seth Temko: Innovations, Strategy, and Market Penetration Insights]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by hospitality tech veteran Seth Temko of Full On Strategy. Seth shares insights from his 25 years in the industry, discussing his various roles in pioneering restaurant tech initiatives and innovations. They delve into Seth's newest venture, Full On Strategy, a consultancy aimed at helping restaurant and tech companies implement effective go-to-market strategies. The episode explores the importance of awareness, education, and touchpoints in marketing, how to identify and address early signs of unmet forecasts, and strategic advice for scaling a business successfully. Seth and Jeremy also emphasize the role of emotional selling and the necessity of data-informed marketing. A valuable listen for anyone seeking to understand the dynamics of successful restaurant tech implementations and business growth. For more details visit fullonstrategy.com or connect with Seth on LinkedIn.

00:00 Audio Full On Strategy

00:58 Introduction and Guest Background

01:37 Early Career in Hospitality Tech

02:44 Innovations and Missed Opportunities

04:09 Career Transitions and New Ventures

05:50 Founding Full On Strategy

06:57 Consulting Services and Approach

11:09 Marketing Challenges in Restaurant Tech

19:24 Understanding Buyer Psychology

21:29 The Importance of Doing the Right Thing in Marketing

22:55 Understanding Marketing Attribution and Data Points

27:00 Challenges and Strategies in Marketing Alignment

33:28 The Role of Marketing in Hyper Growth

38:20 Engaging with Full On Strategy

]]>Buzzsprout-16788857Mon, 24 Mar 2025 05:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by hospitality tech veteran Seth Temko of Full On Strategy. Seth shares insights from his 25 years in the industry, discussing his various roles in pioneering restaurant tech initiatives and innovations. They delve into Seth's newest venture, Full On Strategy, a consultancy aimed at helping restaurant and tech companies implement effective go-to-market strategies. The episode explores the importance of awareness, education, and touchpoints in marketing, how to identify and address early signs of unmet forecasts, and strategic advice for scaling a business successfully. Seth and Jeremy also emphasize the role of emotional selling and the necessity of data-informed marketing. A valuable listen for anyone seeking to understand the dynamics of successful restaurant tech implementations and business growth. For more details visit fullonstrategy.com or connect with Seth on LinkedIn.</p><p>00:00 Audio Full On Strategy</p><p>00:58 Introduction and Guest Background</p><p>01:37 Early Career in Hospitality Tech</p><p>02:44 Innovations and Missed Opportunities</p><p>04:09 Career Transitions and New Ventures</p><p>05:50 Founding Full On Strategy</p><p>06:57 Consulting Services and Approach</p><p>11:09 Marketing Challenges in Restaurant Tech</p><p>19:24 Understanding Buyer Psychology</p><p>21:29 The Importance of Doing the Right Thing in Marketing</p><p>22:55 Understanding Marketing Attribution and Data Points</p><p>27:00 Challenges and Strategies in Marketing Alignment</p><p>33:28 The Role of Marketing in Hyper Growth</p><p>38:20 Engaging with Full On Strategy</p>no00:42:09Unlocking Restaurant Success with Seth Temko: Innovations, Strategy, and Market Penetration Insightsfull<![CDATA[Revolutionizing Restaurant Tech: Yaro's Journey with PickPad]]>Revolutionizing Restaurant Tech: Yaro's Journey with PickPad

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.

00:00 Introduction and Guest Background
01:18 Yaro's Journey in Restaurant Tech
03:46 The Birth of PickPad
06:07 How PickPad Enhances Customer Experience
10:28 The Role of Data in PickPad's Success
19:47 Future of Customer Experience with PickPad
26:49 Engaging with PickPad
30:28 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.

00:00 Introduction and Guest Background
01:18 Yaro's Journey in Restaurant Tech
03:46 The Birth of PickPad
06:07 How PickPad Enhances Customer Experience
10:28 The Role of Data in PickPad's Success
19:47 Future of Customer Experience with PickPad
26:49 Engaging with PickPad
30:28 Conclusion and Final Thoughts

]]>Buzzsprout-16404625Mon, 27 Jan 2025 10:00:00 GMT<p>Revolutionizing Restaurant Tech: Yaro's Journey with PickPad<br /><br />In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.<br /><br />00:00 Introduction and Guest Background<br />01:18 Yaro's Journey in Restaurant Tech<br />03:46 The Birth of PickPad<br />06:07 How PickPad Enhances Customer Experience<br />10:28 The Role of Data in PickPad's Success<br />19:47 Future of Customer Experience with PickPad<br />26:49 Engaging with PickPad<br />30:28 Conclusion and Final Thoughts<br /><br />In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.<br /><br />00:00 Introduction and Guest Background<br />01:18 Yaro's Journey in Restaurant Tech<br />03:46 The Birth of PickPad<br />06:07 How PickPad Enhances Customer Experience<br />10:28 The Role of Data in PickPad's Success<br />19:47 Future of Customer Experience with PickPad<br />26:49 Engaging with PickPad<br />30:28 Conclusion and Final Thoughts</p>no00:31:34Revolutionizing Restaurant Tech: Yaro's Journey with PickPadfull<![CDATA[Maximizing Kitchen Efficiency with QSR Automations' Brian Wayne]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation highlights the benefits of transitioning from kitchen printing to more sophisticated kitchen management systems, including improved food quality, reduced noise, and better guest communication. Brian also touches on the significance of real-time data, partnerships, and predictive analytics in the future of restaurant technology.

00:00 QSR Automations
00:39 Introduction and Guest Introduction
01:03 Brian's Journey with QSR Automations
02:55 What is QSR Automations?
05:25 The Evolution of Kitchen Display Systems
12:03 Real-Time Data and Guest Communication
19:30 Front Desk Software and Integration
26:11 The Future of Restaurant Technology
29:48 Touchscreens vs. Bump Bars in Kitchens
32:37 Conclusion and How to Engage with QSR

]]>Buzzsprout-16238066Mon, 30 Dec 2024 12:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation highlights the benefits of transitioning from kitchen printing to more sophisticated kitchen management systems, including improved food quality, reduced noise, and better guest communication. Brian also touches on the significance of real-time data, partnerships, and predictive analytics in the future of restaurant technology.<br /><br />00:00 QSR Automations<br />00:39 Introduction and Guest Introduction<br />01:03 Brian's Journey with QSR Automations<br />02:55 What is QSR Automations?<br />05:25 The Evolution of Kitchen Display Systems<br />12:03 Real-Time Data and Guest Communication<br />19:30 Front Desk Software and Integration<br />26:11 The Future of Restaurant Technology<br />29:48 Touchscreens vs. Bump Bars in Kitchens<br />32:37 Conclusion and How to Engage with QSR</p>no00:34:28Maximizing Kitchen Efficiency with QSR Automations' Brian Waynefull<![CDATA[Unlocking First-Party Delivery with Uber Direct: A Deep Dive with Brandi Villareal]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Brandi Villareal, head of Uber Direct's online food delivery for the U.S. and Canada. They explore the advantages of Uber Direct's first-party delivery solution, which allows restaurant brands to maintain control over customer data and enhance customer loyalty, unlike third-party marketplaces. Brandi shares her extensive background in the food and beverage industry, including technology and operations, and provides insights on how Uber Direct can help restaurants of all sizes easily integrate delivery services through APIs, partnerships with point of sale systems, and other technology providers. The discussion also touches on the benefits of hybrid delivery models and the growing importance of digital sales for restaurant success. Featured case studies, such as the Salad House, demonstrate significant growth and enhanced customer experiences through Uber Direct.

00:00 Audio Uber Direct
01:06 Introduction and Guest Welcome
01:27 Brandi Villareal's Background
02:18 Overview of Uber Direct
04:25 Benefits of Uber Direct for Restaurants
10:40 Success Stories and Case Studies
21:12 Hybrid Delivery Models
27:24 Getting Started with Uber Direct
29:46 Future of Uber Direct and Conclusion

]]>Buzzsprout-16084280Mon, 09 Dec 2024 11:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Brandi Villareal, head of Uber Direct's online food delivery for the U.S. and Canada. They explore the advantages of Uber Direct's first-party delivery solution, which allows restaurant brands to maintain control over customer data and enhance customer loyalty, unlike third-party marketplaces. Brandi shares her extensive background in the food and beverage industry, including technology and operations, and provides insights on how Uber Direct can help restaurants of all sizes easily integrate delivery services through APIs, partnerships with point of sale systems, and other technology providers. The discussion also touches on the benefits of hybrid delivery models and the growing importance of digital sales for restaurant success. Featured case studies, such as the Salad House, demonstrate significant growth and enhanced customer experiences through Uber Direct.<br /><br />00:00 Audio Uber Direct<br />01:06 Introduction and Guest Welcome<br />01:27 Brandi Villareal's Background<br />02:18 Overview of Uber Direct<br />04:25 Benefits of Uber Direct for Restaurants<br />10:40 Success Stories and Case Studies<br />21:12 Hybrid Delivery Models<br />27:24 Getting Started with Uber Direct<br />29:46 Future of Uber Direct and Conclusion</p>no00:33:31Unlocking First-Party Delivery with Uber Direct: A Deep Dive with Brandi Villarealfull<![CDATA[Elevating the Burger Experience with Tech and Teamwork: A Chat with Patric from Bobby's Burgers]]>In this episode of the Restaurant Technology Guys podcast, the host interviews Patric, the vice president of operations for Bobby's Burgers by Bobby Flay. Patric shares insights into his extensive background in the restaurant industry, including his experiences before joining Bobby's Burgers, like working with Cold Stone Creamery and a significant sushi brand. The discussion delves deep into how Bobby's Burgers leverages technology to ensure recipe consistency, enhance kitchen efficiency, and improve customer service, particularly highlighting their use of clamshell grills for perfect burger cooking and kitchen technology for order accuracy. Patric also touches on the brand's growth strategy, franchise opportunities, and the critical role of selecting the right technology and partnerships to support their vision. The episode concludes with a discussion on the importance of enhancing the guest experience through technology, including off-premise dining solutions and future plans for Bobby's Burgers expansion and franchising opportunities.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:14 Introducing Patric from Bobby's Burgers
01:02 Patric's Journey in the Restaurant Industry
02:26 The Concept Behind Bobby's Burgers
04:56 Leveraging Kitchen Technology for Quality and Efficiency
07:30 Exploring the Impact of Technology on Franchise Consistency
18:08 The Evolution of Off-Premise Dining and Packaging Innovations
25:04 Embracing AI for Enhanced Customer Experience
30:57 Future Plans and Franchise Opportunities with Bobby's Burgers
35:50 How to Learn More About Bobby's Burgers Franchising

]]>Buzzsprout-14940187Mon, 10 Jun 2024 12:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, the host interviews Patric, the vice president of operations for Bobby's Burgers by Bobby Flay. Patric shares insights into his extensive background in the restaurant industry, including his experiences before joining Bobby's Burgers, like working with Cold Stone Creamery and a significant sushi brand. The discussion delves deep into how Bobby's Burgers leverages technology to ensure recipe consistency, enhance kitchen efficiency, and improve customer service, particularly highlighting their use of clamshell grills for perfect burger cooking and kitchen technology for order accuracy. Patric also touches on the brand's growth strategy, franchise opportunities, and the critical role of selecting the right technology and partnerships to support their vision. The episode concludes with a discussion on the importance of enhancing the guest experience through technology, including off-premise dining solutions and future plans for Bobby's Burgers expansion and franchising opportunities.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:14 Introducing Patric from Bobby's Burgers<br />01:02 Patric's Journey in the Restaurant Industry<br />02:26 The Concept Behind Bobby's Burgers<br />04:56 Leveraging Kitchen Technology for Quality and Efficiency<br />07:30 Exploring the Impact of Technology on Franchise Consistency<br />18:08 The Evolution of Off-Premise Dining and Packaging Innovations<br />25:04 Embracing AI for Enhanced Customer Experience<br />30:57 Future Plans and Franchise Opportunities with Bobby's Burgers<br />35:50 How to Learn More About Bobby's Burgers Franchising</p>no00:37:36Elevating the Burger Experience with Tech and Teamwork: A Chat with Patric from Bobby's Burgersfull<![CDATA[Exploring the World of Ghost Kitchens with Wesley Li]]>This podcast episode from the 'Restaurant Technology Guys' features a conversation with Wesley, a restaurateur who operates exclusively out of a ghost kitchen space in partnership with Cloud Kitchens. Wesley shares insights on the unique challenges and advantages of running a delivery-only restaurant, the definition and operational intricacies of ghost kitchens, and the strategy behind focusing on Asian fusion cuisine. Discussions also delve into the technological aspects and customer experience enhancements facilitated by Cloud Kitchens, alongside Wesley's vision for scaling and refining his delivery-only business model. Key highlights include the iterative process of menu development, maintaining a crisp product upon delivery, and strategies for customer retention and satisfaction.

00:00 Welcome and Introduction to the Podcast
00:18 Meet Wesley: The Ghost Kitchen Innovator
00:59 Exploring the Ghost Kitchen Concept
02:52 The Culinary Journey: Asian Fusion in a Ghost Kitchen
04:03 The Strategy Behind Delivery-Only Services
11:02 Expanding Within the Cloud Kitchen Model
17:34 Tech and Operations in a Cloud Kitchen
22:30 Creating a Memorable Food Experience
26:12 Customer Engagement and Feedback
31:03 Discovering Cloud Kitchens and Wesley's Brands

]]>Buzzsprout-14936787Mon, 27 May 2024 11:00:00 GMT<p>This podcast episode from the 'Restaurant Technology Guys' features a conversation with Wesley, a restaurateur who operates exclusively out of a ghost kitchen space in partnership with Cloud Kitchens. Wesley shares insights on the unique challenges and advantages of running a delivery-only restaurant, the definition and operational intricacies of ghost kitchens, and the strategy behind focusing on Asian fusion cuisine. Discussions also delve into the technological aspects and customer experience enhancements facilitated by Cloud Kitchens, alongside Wesley's vision for scaling and refining his delivery-only business model. Key highlights include the iterative process of menu development, maintaining a crisp product upon delivery, and strategies for customer retention and satisfaction.<br /><br />00:00 Welcome and Introduction to the Podcast<br />00:18 Meet Wesley: The Ghost Kitchen Innovator<br />00:59 Exploring the Ghost Kitchen Concept<br />02:52 The Culinary Journey: Asian Fusion in a Ghost Kitchen<br />04:03 The Strategy Behind Delivery-Only Services<br />11:02 Expanding Within the Cloud Kitchen Model<br />17:34 Tech and Operations in a Cloud Kitchen<br />22:30 Creating a Memorable Food Experience<br />26:12 Customer Engagement and Feedback<br />31:03 Discovering Cloud Kitchens and Wesley's Brands</p>no00:33:20Exploring the World of Ghost Kitchens with Wesley Lifull<![CDATA[Transforming Restaurant Supply Chain with Choco: Innovations in Ordering and Reducing Food Waste]]>This episode of the Restaurant Technology Guys podcast features Georgie Thomas, the general manager for Choco in the U.S., who discusses the transition from DoorDash to Choco and the innovations behind Choco's platform. Choco aims to streamline the restaurant supply chain process by facilitating easier ordering from restaurants to their food suppliers and reducing food waste by addressing inefficiencies in order placement and delivery. Thomas highlights Choco AI's role in converting manual orders into digital, enhancing supplier operations, and future aspirations for predictive ordering to further alleviate waste and inefficiencies. The podcast also touches on the importance of data in optimizing the restaurant supply chain and the foundational goals of Choco in tackling food waste and climate change. Listeners can learn about Choco's operational model, benefits for both suppliers and restaurants, and the company's focus on both sectors to drive the industry's future.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:32 Introducing Georgie Thomas from Choco
00:47 Georgie's Journey: From DoorDash to Choco
02:01 The Evolution of Food Delivery and Technology
03:40 Choco: Revolutionizing Restaurant Supply Ordering
20:49 The Impact of AI and Future Innovations at Choco
31:47 Exploring Choco's Origins and Mission
33:12 Closing Thoughts and Contact Information

]]>Buzzsprout-14915782Mon, 20 May 2024 11:00:00 GMT<p>This episode of the Restaurant Technology Guys podcast features Georgie Thomas, the general manager for Choco in the U.S., who discusses the transition from DoorDash to Choco and the innovations behind Choco's platform. Choco aims to streamline the restaurant supply chain process by facilitating easier ordering from restaurants to their food suppliers and reducing food waste by addressing inefficiencies in order placement and delivery. Thomas highlights Choco AI's role in converting manual orders into digital, enhancing supplier operations, and future aspirations for predictive ordering to further alleviate waste and inefficiencies. The podcast also touches on the importance of data in optimizing the restaurant supply chain and the foundational goals of Choco in tackling food waste and climate change. Listeners can learn about Choco's operational model, benefits for both suppliers and restaurants, and the company's focus on both sectors to drive the industry's future.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:32 Introducing Georgie Thomas from Choco<br />00:47 Georgie's Journey: From DoorDash to Choco<br />02:01 The Evolution of Food Delivery and Technology<br />03:40 Choco: Revolutionizing Restaurant Supply Ordering<br />20:49 The Impact of AI and Future Innovations at Choco<br />31:47 Exploring Choco's Origins and Mission<br />33:12 Closing Thoughts and Contact Information</p>no00:34:10Transforming Restaurant Supply Chain with Choco: Innovations in Ordering and Reducing Food Wastefull<![CDATA[Innovations Unveiled at the National Restaurant Association Show 2024]]>Innovations Unveiled at the National Restaurant Association Show 2024

This episode of the Restaurant Technology Guys Podcast features Lisa Malikow, overseer of the National Restaurant Association Show, the largest food service event in the Western Hemisphere. Lisa discusses the event's scope, including its coverage of 900 product categories, the Kitchen Innovation awards, and exciting new products and technologies set to debut in 2024. Highlights include advancements in sustainability, remarkable kitchen equipment like the Chef Top with built-in AI, and innovations like the alpha cloud patty quality assistant. The show, scheduled for May 18-21 in Chicago, promises insights into back-of-house advancements, featuring educational sessions and a showroom of award-winning equipment. This episode emphasizes the importance of the show for anyone in the food service industry, from seeing cutting-edge tech to learning about sustainability practices and labor solutions.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:12 Introducing Lisa Malikow and the National Restaurant Association Show
02:37 Exploring the Kitchen Innovation Awards
05:30 Deep Dive into Award-Winning Innovations
07:03 Sustainability and Innovation in the Restaurant Industry
29:45 The Future of Restaurant Technology and How to Get Involved
33:41 Closing Remarks and Show Details

]]>Buzzsprout-14915792Wed, 24 Apr 2024 13:00:00 GMT<p>Innovations Unveiled at the National Restaurant Association Show 2024<br /><br />This episode of the Restaurant Technology Guys Podcast features Lisa Malikow, overseer of the National Restaurant Association Show, the largest food service event in the Western Hemisphere. Lisa discusses the event's scope, including its coverage of 900 product categories, the Kitchen Innovation awards, and exciting new products and technologies set to debut in 2024. Highlights include advancements in sustainability, remarkable kitchen equipment like the Chef Top with built-in AI, and innovations like the alpha cloud patty quality assistant. The show, scheduled for May 18-21 in Chicago, promises insights into back-of-house advancements, featuring educational sessions and a showroom of award-winning equipment. This episode emphasizes the importance of the show for anyone in the food service industry, from seeing cutting-edge tech to learning about sustainability practices and labor solutions.<br /><br />00:00 Welcome to the Restaurant Technology Guys Podcast<br />00:12 Introducing Lisa Malikow and the National Restaurant Association Show<br />02:37 Exploring the Kitchen Innovation Awards<br />05:30 Deep Dive into Award-Winning Innovations<br />07:03 Sustainability and Innovation in the Restaurant Industry<br />29:45 The Future of Restaurant Technology and How to Get Involved<br />33:41 Closing Remarks and Show Details</p>no00:34:25Innovations Unveiled at the National Restaurant Association Show 2024full<![CDATA[Innovating the Pizza Dining Experience: A Conversation with Mellow Mushroom's Technology Leader]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer for CBS Northstar, interviews Ahsan from Mellow Mushroom. They discuss the unique aspects of Mellow Mushroom, a casual dining brand based in Atlanta that offers a distinct spin on pizza. Jeremy shares his love for the brand, and they delve into topics around restaurant industry success, choosing technology partners, and competing both digitally and in-restaurant as they approach 2025. Ahsan shares his atypical journey from management consulting to his current role, highlighting his focus on customer and employee experience, the importance of technology and data, and the brand's response to digital transformation accelerated by COVID-19. The episode also explores Mellow Mushroom’s efforts in franchise development, menu innovation, maintaining a balance between in-dining and off-premise services, and creating a cohesive brand experience.

00:00 Mellow Mushroom

00:14 Introduction to the Episode

01:09 Guest Introduction and Background

01:45 Journey to Mellow Mushroom

03:54 Role and Responsibilities at Mellow Mushroom

04:46 Brand Evolution and Refresh

05:35 Core Values and Guest Experience

14:42 Digital Transformation and Challenges

21:01 The Goldilocks Zone of Pizza

21:23 Enhancing Off-Premise Experience

21:51 Profitability and Food Quality Challenges

23:21 Innovative Menu Offerings

23:59 Unique Flavor Profiles and LTOs

30:06 Local Favorites and Customization

32:32 Franchising Opportunities and Expansion

35:40 Conclusion and Final Thoughts

]]>Buzzsprout-17360447Mon, 23 Jun 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer for CBS Northstar, interviews Ahsan from Mellow Mushroom. They discuss the unique aspects of Mellow Mushroom, a casual dining brand based in Atlanta that offers a distinct spin on pizza. Jeremy shares his love for the brand, and they delve into topics around restaurant industry success, choosing technology partners, and competing both digitally and in-restaurant as they approach 2025. Ahsan shares his atypical journey from management consulting to his current role, highlighting his focus on customer and employee experience, the importance of technology and data, and the brand's response to digital transformation accelerated by COVID-19. The episode also explores Mellow Mushroom’s efforts in franchise development, menu innovation, maintaining a balance between in-dining and off-premise services, and creating a cohesive brand experience.</p><p>00:00 Mellow Mushroom</p><p>00:14 Introduction to the Episode</p><p>01:09 Guest Introduction and Background</p><p>01:45 Journey to Mellow Mushroom</p><p>03:54 Role and Responsibilities at Mellow Mushroom</p><p>04:46 Brand Evolution and Refresh</p><p>05:35 Core Values and Guest Experience</p><p>14:42 Digital Transformation and Challenges</p><p>21:01 The Goldilocks Zone of Pizza</p><p>21:23 Enhancing Off-Premise Experience</p><p>21:51 Profitability and Food Quality Challenges</p><p>23:21 Innovative Menu Offerings</p><p>23:59 Unique Flavor Profiles and LTOs</p><p>30:06 Local Favorites and Customization</p><p>32:32 Franchising Opportunities and Expansion</p><p>35:40 Conclusion and Final Thoughts</p>no00:36:34Innovating the Pizza Dining Experience: A Conversation with Mellow Mushroom's Technology Leaderfull<![CDATA[Revolutionizing Franchise Management with Erin Hooper from Franchise Systems AI]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.

00:00 Franchise System

00:14 Introduction and Guest Introduction

01:55 Erin's Background in Hospitality and Franchising

02:58 Overview of Franchise Systems AI

04:40 Marketing and Sales Process for Franchises

05:53 Customizable Applicant Portal

13:00 Onboarding and Training for Franchisees

14:44 Site Selection and Vendor Integration

20:10 Challenges in Project Management

20:27 Integrating Vendors into the Platform

21:12 Ensuring Franchisee Compliance

22:29 Post-Opening Support for Franchisees

23:59 Operational Management Tools

24:37 Marketing and AI Integration

26:36 Audit and Training Systems

28:29 Sales and Labor Analysis

29:58 The Unique Value of Franchise Systems

32:07 Pepper Lunch as the Alpha Brand

35:40 Engaging with Franchise Systems

36:50 Final Thoughts and Surprises



]]>Buzzsprout-17765975Mon, 01 Sep 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.</p><p>00:00 Franchise System</p><p>00:14 Introduction and Guest Introduction</p><p>01:55 Erin's Background in Hospitality and Franchising</p><p>02:58 Overview of Franchise Systems AI</p><p>04:40 Marketing and Sales Process for Franchises</p><p>05:53 Customizable Applicant Portal</p><p>13:00 Onboarding and Training for Franchisees</p><p>14:44 Site Selection and Vendor Integration</p><p>20:10 Challenges in Project Management</p><p>20:27 Integrating Vendors into the Platform</p><p>21:12 Ensuring Franchisee Compliance</p><p>22:29 Post-Opening Support for Franchisees</p><p>23:59 Operational Management Tools</p><p>24:37 Marketing and AI Integration</p><p>26:36 Audit and Training Systems</p><p>28:29 Sales and Labor Analysis</p><p>29:58 The Unique Value of Franchise Systems</p><p>32:07 Pepper Lunch as the Alpha Brand</p><p>35:40 Engaging with Franchise Systems</p><p>36:50 Final Thoughts and Surprises</p><p><br /><br /></p>no00:38:39Revolutionizing Franchise Management with Erin Hooper from Franchise Systems AIfull<![CDATA[Enhancing Restaurant Order Pickups with Apex Automated Lockers]]>In this episode of the Restaurant Technology Guys Podcast, the host interviews Ashley McNamara, VP of Marketing at Apex Order Pickup Solutions. They discuss the efficiency and security of Apex's automated locker systems designed for restaurant order pick-ups. Ashley explains how these lockers streamline the order retrieval process, improve data visibility, and enhance customer and staff experiences. Topics include the comparison with traditional shelves, the role of geo-fencing, and the impact of integrated digital ordering systems. They also touch upon the benefits for third-party delivery drivers and the flexibility of the locker system in various restaurant settings.

00:00 Introduction and Guest Welcome
00:10 Meet Ashley from Apex
00:34 Apex Order Pickup Solutions Overview
01:24 Challenges with Traditional Pickup Methods
02:50 Automated Locker Solutions
03:47 Sponsor Message
04:12 Enhancing Customer Experience with Technology
05:55 Food Quality and Safety
08:36 Smart Solutions and Geofencing
15:56 Handling Large Orders and Special Cases
18:37 Third-Party Delivery Integration
21:13 Implementation and Space Requirements
25:53 Integration with Existing Systems
30:24 Conclusion and Contact Information

]]>Buzzsprout-15452337Mon, 12 Aug 2024 13:00:00 GMT<p>In this episode of the Restaurant Technology Guys Podcast, the host interviews Ashley McNamara, VP of Marketing at Apex Order Pickup Solutions. They discuss the efficiency and security of Apex's automated locker systems designed for restaurant order pick-ups. Ashley explains how these lockers streamline the order retrieval process, improve data visibility, and enhance customer and staff experiences. Topics include the comparison with traditional shelves, the role of geo-fencing, and the impact of integrated digital ordering systems. They also touch upon the benefits for third-party delivery drivers and the flexibility of the locker system in various restaurant settings.<br /><br />00:00 Introduction and Guest Welcome<br />00:10 Meet Ashley from Apex<br />00:34 Apex Order Pickup Solutions Overview<br />01:24 Challenges with Traditional Pickup Methods<br />02:50 Automated Locker Solutions<br />03:47 Sponsor Message<br />04:12 Enhancing Customer Experience with Technology<br />05:55 Food Quality and Safety<br />08:36 Smart Solutions and Geofencing<br />15:56 Handling Large Orders and Special Cases<br />18:37 Third-Party Delivery Integration<br />21:13 Implementation and Space Requirements<br />25:53 Integration with Existing Systems<br />30:24 Conclusion and Contact Information</p>no00:31:51Enhancing Restaurant Order Pickups with Apex Automated Lockersfull<![CDATA[Leveraging Data for Restaurant Success with Lewis from Pairzon]]>In this episode of the Restaurant Technology Guys podcast, the conversation focuses on the critical role of customer data in driving brand success within the restaurant industry. Guest speaker Lewis, with a 25-year background in digital media, discusses the transition from traditional metrics like click-through rates to more effective measures linking advertising to in-store performance. He emphasizes the importance of first-party data over third-party data, especially in light of privacy concerns and the deprecation of cookies. Pairzon's approach combines AI algorithms to predict consumer behavior with a focus on real-time, actionable insights from a restaurant's own data. The dialogue covers the challenges restaurants face in capturing customer data and how solutions like loyalty programs and e-receipts can aid in better targeting and personalization. Lewis shares insights on the evolving landscape of digital advertising, the effectiveness of different platforms, and the imperative of understanding and utilizing first-party data for competitive advantage.

00:00 Introduction to the Podcast and Guest Speaker
00:24 The Importance of Customer Data in the Restaurant Industry
00:48 Deep Dive into Digital Advertising and Marketing Evolution
01:13 Challenges and Solutions in Modern Marketing Metrics
02:24 The Power of AI in Predicting Consumer Behavior
02:33 Leveraging First-Party Data for Marketing Success
03:30 Understanding and Overcoming Data Challenges in Restaurants
09:04 The Role of Loyalty Programs in Data-Driven Marketing
23:11 The Future of Targeted Advertising and the Importance of First-Party Data
27:27 How Pairzon Enhances Restaurant Marketing with Data
34:53 Conclusion and How to Connect with Pairzon

]]>Buzzsprout-14939944Mon, 01 Jul 2024 12:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, the conversation focuses on the critical role of customer data in driving brand success within the restaurant industry. Guest speaker Lewis, with a 25-year background in digital media, discusses the transition from traditional metrics like click-through rates to more effective measures linking advertising to in-store performance. He emphasizes the importance of first-party data over third-party data, especially in light of privacy concerns and the deprecation of cookies. Pairzon's approach combines AI algorithms to predict consumer behavior with a focus on real-time, actionable insights from a restaurant's own data. The dialogue covers the challenges restaurants face in capturing customer data and how solutions like loyalty programs and e-receipts can aid in better targeting and personalization. Lewis shares insights on the evolving landscape of digital advertising, the effectiveness of different platforms, and the imperative of understanding and utilizing first-party data for competitive advantage.<br /><br />00:00 Introduction to the Podcast and Guest Speaker<br />00:24 The Importance of Customer Data in the Restaurant Industry<br />00:48 Deep Dive into Digital Advertising and Marketing Evolution<br />01:13 Challenges and Solutions in Modern Marketing Metrics<br />02:24 The Power of AI in Predicting Consumer Behavior<br />02:33 Leveraging First-Party Data for Marketing Success<br />03:30 Understanding and Overcoming Data Challenges in Restaurants<br />09:04 The Role of Loyalty Programs in Data-Driven Marketing<br />23:11 The Future of Targeted Advertising and the Importance of First-Party Data<br />27:27 How Pairzon Enhances Restaurant Marketing with Data<br />34:53 Conclusion and How to Connect with Pairzon</p>no00:37:06Leveraging Data for Restaurant Success with Lewis from Pairzonfull<![CDATA[From Drive-In to Digital: Transforming Sonic with Technology]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way.

00:00 Sonic

00:14 Introduction and Welcome

01:59 Meet Cliff Hudson: Sonic's Transformational Leader

03:34 Craig Miller's Journey to Sonic

04:22 The Evolution of Technology in Business

07:21 Sonic's Unique Drive-In Experience

11:00 The Impact of Credit Card Technology

13:50 The Tech Oval Vision

17:52 Building a Business Partnership

25:37 Implementing the Tech Oval

30:10 Craig's Arrival and Marketing Evolution

31:50 Building the Tech Backbone

34:59 Omnichannel Strategy and Franchisee Buy-In

36:38 Implementing Digital Touchpoints

42:53 Centralizing Marketing Efforts

49:29 Final Guest Experience and Company Sale

54:43 Reflections and Book Promotion

]]>Buzzsprout-17805823Mon, 08 Sep 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way.</p><p>00:00 Sonic</p><p>00:14 Introduction and Welcome</p><p>01:59 Meet Cliff Hudson: Sonic's Transformational Leader</p><p>03:34 Craig Miller's Journey to Sonic</p><p>04:22 The Evolution of Technology in Business</p><p>07:21 Sonic's Unique Drive-In Experience</p><p>11:00 The Impact of Credit Card Technology</p><p>13:50 The Tech Oval Vision</p><p>17:52 Building a Business Partnership</p><p>25:37 Implementing the Tech Oval</p><p>30:10 Craig's Arrival and Marketing Evolution</p><p>31:50 Building the Tech Backbone</p><p>34:59 Omnichannel Strategy and Franchisee Buy-In</p><p>36:38 Implementing Digital Touchpoints</p><p>42:53 Centralizing Marketing Efforts</p><p>49:29 Final Guest Experience and Company Sale</p><p>54:43 Reflections and Book Promotion</p>no00:59:21From Drive-In to Digital: Transforming Sonic with Technologyfull<![CDATA[Boosting Corporate Dining: Insights from Laura Wilbur of Dinova]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Laura Wilbur from Dinova to discuss strategies for attracting higher-spending corporate guests to restaurants. They delve into the benefits for both corporate diners and restaurant operators, including increased guest frequency, higher average check sizes, and loyal business relationships. Laura shares her professional insights on how Dinova helps bridge the gap between Fortune 1000 companies and high-quality dining establishments through tailored corporate dining programs. Key topics include restaurant vetting, managing guest experiences, and the specifics of business dining trends in today's economic climate.

00:00 Introduction to the Podcast
00:12 Meet Laura Wilbur from Dinova
00:19 The Importance of Corporate Guests
01:16 Laura's Background and Expertise
02:23 Understanding Expense Account Diners
03:44 How Dinova Connects Restaurants and Corporations
05:50 Navigating the Dinova App
07:31 Benefits for Diners and Corporations
11:13 Advantages for Restaurants
15:12 Ensuring Quality Experiences
19:58 Balancing Family and Business
20:26 Dining Out with Family vs. Business
21:24 The Importance of Customer Relationships
23:11 Challenges in the Restaurant Industry
26:54 Corporate Dining Best Practices
33:01 Engaging with Dinova
35:42 Conclusion and Contact Information

]]>Buzzsprout-15797793Mon, 21 Oct 2024 09:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Laura Wilbur from Dinova to discuss strategies for attracting higher-spending corporate guests to restaurants. They delve into the benefits for both corporate diners and restaurant operators, including increased guest frequency, higher average check sizes, and loyal business relationships. Laura shares her professional insights on how Dinova helps bridge the gap between Fortune 1000 companies and high-quality dining establishments through tailored corporate dining programs. Key topics include restaurant vetting, managing guest experiences, and the specifics of business dining trends in today's economic climate.<br /><br />00:00 Introduction to the Podcast<br />00:12 Meet Laura Wilbur from Dinova<br />00:19 The Importance of Corporate Guests<br />01:16 Laura's Background and Expertise<br />02:23 Understanding Expense Account Diners<br />03:44 How Dinova Connects Restaurants and Corporations<br />05:50 Navigating the Dinova App<br />07:31 Benefits for Diners and Corporations<br />11:13 Advantages for Restaurants<br />15:12 Ensuring Quality Experiences<br />19:58 Balancing Family and Business<br />20:26 Dining Out with Family vs. Business<br />21:24 The Importance of Customer Relationships<br />23:11 Challenges in the Restaurant Industry<br />26:54 Corporate Dining Best Practices<br />33:01 Engaging with Dinova<br />35:42 Conclusion and Contact Information</p>no00:36:32Boosting Corporate Dining: Insights from Laura Wilbur of Dinovafull<![CDATA[Transforming Restaurant Operations with Rocket Box: A Deep Dive with Ross]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.

00:00 Rocket Box

00:14 Introduction and Welcome

01:19 Ross's Background and Journey into Tech

03:35 The Birth of Rocket Box

07:11 Challenges in Restaurant Operations

14:48 Rocket Box Solutions and Features

22:09 Global Reach and Multi-Language Support

29:49 Future Plans and How to Connect

31:02 Conclusion and Farewell

]]>Buzzsprout-17844497Mon, 15 Sep 2025 06:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.</p><p>00:00 Rocket Box</p><p>00:14 Introduction and Welcome</p><p>01:19 Ross's Background and Journey into Tech</p><p>03:35 The Birth of Rocket Box</p><p>07:11 Challenges in Restaurant Operations</p><p>14:48 Rocket Box Solutions and Features</p><p>22:09 Global Reach and Multi-Language Support</p><p>29:49 Future Plans and How to Connect</p><p>31:02 Conclusion and Farewell</p>no00:32:26Transforming Restaurant Operations with Rocket Box: A Deep Dive with Rossfull<![CDATA[Data-Driven Success: Exploring RAD's Impact on Restaurant Operations with Dave's Hot Chicken]]>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into how RAD helps the rapidly growing brand make data-driven decisions that improve guest and employee experiences. The discussion covers RAD's innovative approach to providing actionable insights from existing data systems, the importance of understanding financial versus productivity metrics, and the critical role of customer sentiment. The episode highlights RAD's customized analytics solutions and how they help franchisees enhance their return on investment while maintaining consistent, high-quality service in a scalable manner.

00:00 Introduction to Today's Episode
01:00 Meet the Co-Founders of Rad
02:00 Introducing James McGee from Dave's Hot Chicken
02:20 The Genesis of Rad
03:24 Rad's Approach to Data Analytics
05:51 Holistic Data Analysis in Restaurants
08:03 James McGee's Journey and Dave's Hot Chicken
09:48 Actionable Data and Productivity Metrics
13:42 Engaging Franchisees with Rad
26:16 Future of Rad and Restaurant Analytics
30:46 Conclusion and Final Thoughts

]]>Buzzsprout-16227155Mon, 16 Dec 2024 12:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into how RAD helps the rapidly growing brand make data-driven decisions that improve guest and employee experiences. The discussion covers RAD's innovative approach to providing actionable insights from existing data systems, the importance of understanding financial versus productivity metrics, and the critical role of customer sentiment. The episode highlights RAD's customized analytics solutions and how they help franchisees enhance their return on investment while maintaining consistent, high-quality service in a scalable manner.<br /><br />00:00 Introduction to Today's Episode<br />01:00 Meet the Co-Founders of Rad<br />02:00 Introducing James McGee from Dave's Hot Chicken<br />02:20 The Genesis of Rad<br />03:24 Rad's Approach to Data Analytics<br />05:51 Holistic Data Analysis in Restaurants<br />08:03 James McGee's Journey and Dave's Hot Chicken<br />09:48 Actionable Data and Productivity Metrics<br />13:42 Engaging Franchisees with Rad<br />26:16 Future of Rad and Restaurant Analytics<br />30:46 Conclusion and Final Thoughts</p>no00:34:00Data-Driven Success: Exploring RAD's Impact on Restaurant Operations with Dave's Hot Chickenfull<![CDATA[Family Bonds and Italian Beef: Inside Pops Italian Beef with Casey]]>The Journey of Pops Italian Beef: From Family Tradition to Franchise Expansion

In this episode of the Restaurant Technology Guys podcast, the host welcomes Kacie, a lifelong restaurant industry veteran and the daughter of the founder of Pops Italian Beef. Kacie shares her personal background, the history of Pops Italian Beef, and its transition from a family-owned business to a franchised brand with 16 locations. She discusses the unique challenges and successes of maintaining consistent quality and community connection while expanding. The episode also delves into the operational dynamics of Pops Italian Beef, the importance of family involvement, and the future growth plans for the restaurant. Kacie emphasizes the importance of community support, employee-family relationships, and preserving the integrity of their culinary traditions.

00:00 Introduction and Welcome
00:13 Meet Kacie: A Life in Restaurants
01:05 The Story of Pops Italian Beef
03:41 The Fast Casual Concept
10:13 Challenges and Growth
12:57 Community and Family Values
16:47 Franchising and Expansion
24:15 Personal Touch: Family Orders
26:28 How to Get Involved with Pops
28:38 Conclusion and Final Thoughts

]]>Buzzsprout-15516621Mon, 16 Sep 2024 10:00:00 GMT<p>The Journey of Pops Italian Beef: From Family Tradition to Franchise Expansion<br /><br />In this episode of the Restaurant Technology Guys podcast, the host welcomes Kacie, a lifelong restaurant industry veteran and the daughter of the founder of Pops Italian Beef. Kacie shares her personal background, the history of Pops Italian Beef, and its transition from a family-owned business to a franchised brand with 16 locations. She discusses the unique challenges and successes of maintaining consistent quality and community connection while expanding. The episode also delves into the operational dynamics of Pops Italian Beef, the importance of family involvement, and the future growth plans for the restaurant. Kacie emphasizes the importance of community support, employee-family relationships, and preserving the integrity of their culinary traditions.<br /><br />00:00 Introduction and Welcome<br />00:13 Meet Kacie: A Life in Restaurants<br />01:05 The Story of Pops Italian Beef<br />03:41 The Fast Casual Concept<br />10:13 Challenges and Growth<br />12:57 Community and Family Values<br />16:47 Franchising and Expansion<br />24:15 Personal Touch: Family Orders<br />26:28 How to Get Involved with Pops<br />28:38 Conclusion and Final Thoughts</p>no00:29:29Family Bonds and Italian Beef: Inside Pops Italian Beef with Caseyfull<![CDATA[Total Kitchen Management with Restaurant Technologies Director of Sales David Eha]]>Today I have a special guest with me: David Eha from Restaurant Technologies Inc. He's here to tell us how his company helps restaurants with oil management. You know, that stuff you fry your food in. Turns out, it's not as simple as you might think. There are a lot of challenges and risks involved in handling, storing, and disposing of oil. That's why Restaurant Technologies Inc. offers a smart solution that automates the whole process and makes it safer, cleaner, and more efficient. Sounds awesome, right? Well, let's hear more from David himself. David, welcome to the show!

Check them out Restaurant Technologies Inc. | Cooking Oil Delivery & Recycling for Commercial Kitchens (rti-inc.com)

]]>Buzzsprout-12989483Mon, 31 Jul 2023 11:00:00 GMT<p>Today I have a special guest with me: David Eha from Restaurant Technologies Inc. He's here to tell us how his company helps restaurants with oil management. You know, that stuff you fry your food in. Turns out, it's not as simple as you might think. There are a lot of challenges and risks involved in handling, storing, and disposing of oil. That's why Restaurant Technologies Inc. offers a smart solution that automates the whole process and makes it safer, cleaner, and more efficient. Sounds awesome, right? Well, let's hear more from David himself. David, welcome to the show!<br /><br />Check them out <a href="https://www.rti-inc.com/" rel="noopener noreferrer nofollow">Restaurant Technologies Inc. | Cooking Oil Delivery &amp; Recycling for Commercial Kitchens (rti-inc.com)</a></p>no00:38:35189Total Kitchen Management with Restaurant Technologies Director of Sales David Ehafull<![CDATA[Scaling Success in the Restaurant Franchise World with Paul Tran]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian converses with Paul Tran, a seasoned entrepreneur and franchise expert. With a 20-year journey in the restaurant industry, Paul shares his story of turning a student loan into a successful Cajun crawfish restaurant and subsequent experiences scaling major brands like Halal Guys and Pepper Lunch. Paul discusses the importance of selecting the right franchisee, maintaining operational consistency, and building strong relationships between franchisees and franchisors. He also offers insights on effective marketing strategies and operations that contribute to franchise success. The episode is packed with valuable lessons for anyone looking to scale in the restaurant industry or seeking entrepreneurial inspiration.

00:00 Paul Tran of Pepper Lunch

01:39 Introduction and Welcome

01:50 Meet Paul Tran: A Journey in the Restaurant Industry

02:35 Paul's Early Ventures and Lessons Learned

05:44 The Halal Guys and Franchise Experience

07:05 Pepper Lunch: A New Venture

09:27 Insights on Franchising and Finding the Right Franchisees

14:59 Challenges and Success in Scaling a Franchise

24:16 California Brands in Texas

24:54 Franchisee and Franchisor Relationships

26:02 Choosing the Right Franchisee

26:47 Healthy and Unhealthy Tensions

31:21 Marketing and Community Outreach

37:10 Pepper Lunch Concept Explained

42:36 Final Thoughts and Contact Information



]]>Buzzsprout-18277260Mon, 01 Dec 2025 07:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian converses with Paul Tran, a seasoned entrepreneur and franchise expert. With a 20-year journey in the restaurant industry, Paul shares his story of turning a student loan into a successful Cajun crawfish restaurant and subsequent experiences scaling major brands like Halal Guys and Pepper Lunch. Paul discusses the importance of selecting the right franchisee, maintaining operational consistency, and building strong relationships between franchisees and franchisors. He also offers insights on effective marketing strategies and operations that contribute to franchise success. The episode is packed with valuable lessons for anyone looking to scale in the restaurant industry or seeking entrepreneurial inspiration.</p><p>00:00 Paul Tran of Pepper Lunch</p><p>01:39 Introduction and Welcome</p><p>01:50 Meet Paul Tran: A Journey in the Restaurant Industry</p><p>02:35 Paul's Early Ventures and Lessons Learned</p><p>05:44 The Halal Guys and Franchise Experience</p><p>07:05 Pepper Lunch: A New Venture</p><p>09:27 Insights on Franchising and Finding the Right Franchisees</p><p>14:59 Challenges and Success in Scaling a Franchise</p><p>24:16 California Brands in Texas</p><p>24:54 Franchisee and Franchisor Relationships</p><p>26:02 Choosing the Right Franchisee</p><p>26:47 Healthy and Unhealthy Tensions</p><p>31:21 Marketing and Community Outreach</p><p>37:10 Pepper Lunch Concept Explained</p><p>42:36 Final Thoughts and Contact Information</p><p><br /><br /></p>no00:43:52Scaling Success in the Restaurant Franchise World with Paul Tranfull<![CDATA[Scaling Salad House: Technology, Operations, and Lessons Learned]]>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations.

00:00 Salad House

01:10 Introduction and Guest Introduction

01:48 The Early Days of Salad House

02:33 What Makes Salad House Unique

04:02 The Founder’s Story

06:08 Challenges and Growth

07:36 Franchising Journey

09:35 Tech Stack Evolution

19:06 Discussing the Tech Stack

19:47 Customer Review Platform: Ovation

22:18 Streamlining the Menu

25:05 Franchising and Growth

26:37 Personal Stories and Success

30:49 Signature Dishes and Unique Selling Points

32:48 Conclusion and Contact Information



]]>Buzzsprout-17884398Mon, 22 Sep 2025 13:00:00 GMT<p>In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations.</p><p>00:00 Salad House</p><p>01:10 Introduction and Guest Introduction</p><p>01:48 The Early Days of Salad House</p><p>02:33 What Makes Salad House Unique</p><p>04:02 The Founder’s Story</p><p>06:08 Challenges and Growth</p><p>07:36 Franchising Journey</p><p>09:35 Tech Stack Evolution</p><p>19:06 Discussing the Tech Stack</p><p>19:47 Customer Review Platform: Ovation</p><p>22:18 Streamlining the Menu</p><p>25:05 Franchising and Growth</p><p>26:37 Personal Stories and Success</p><p>30:49 Signature Dishes and Unique Selling Points</p><p>32:48 Conclusion and Contact Information</p><p><br /><br /></p>no00:33:53Scaling Salad House: Technology, Operations, and Lessons Learnedfull<![CDATA[Navigating Tech Debt in the Restaurant Industry]]>00:00 Introduction to Restaurant Technology and Ken's Background
03:39 Understanding Winbrands and Its Evolution
07:55 Commonalities Across Industries: Insights from IT
12:37 Navigating Change Management in IT
16:30 Addressing Shadow IT: Definitions and Challenges
19:42 Building Relationships to Manage Shadow IT
24:02 Collaborative Problem Solving Across Departments


]]>Buzzsprout-18551057Mon, 26 Jan 2026 12:00:00 GMT<p>00:00 Introduction to Restaurant Technology and Ken's Background<br />03:39 Understanding Winbrands and Its Evolution<br />07:55 Commonalities Across Industries: Insights from IT<br />12:37 Navigating Change Management in IT<br />16:30 Addressing Shadow IT: Definitions and Challenges<br />19:42 Building Relationships to Manage Shadow IT<br />24:02 Collaborative Problem Solving Across Departments<br /><br /><br /></p>no00:41:35Navigating Tech Debt in the Restaurant Industryfull<![CDATA[The Restaurant Technology Guys Podcast Ep. 016: Tradeshow Takeaways and What They Mean For YOU!]]>tag:soundcloud,2010:tracks/313618475Tue, 21 Mar 2017 16:10:31 GMTJeremy and Ryan have returned from their travels and are here to tell you all about what they saw and how it impacts your business. Save yourselves the trip and check out this podcast! You won't be sorry you did.no00:31:17The Restaurant Technology Guys Podcast Ep. 016: Tradeshow Takeaways and What They Mean For YOU!full<![CDATA[The Restaurant Technology Guys Podcast Ep. 025: Next Generation Payment Security]]>tag:soundcloud,2010:tracks/334641331Mon, 24 Jul 2017 22:19:18 GMTEver wonder what all the buzz was about surrounding all these new-fangled payment types like Apple Pay, EMV, Door Dash, and others? Are you confused about what that means for your business and what you need to do about it? Then this podcast is for you! Check it out now!no00:51:28The Restaurant Technology Guys Podcast Ep. 025: Next Generation Payment Securityfull<![CDATA[RLC Talks - Maximizing Restaurant Revenue Through Connectivity and Customer Retention with Hamed Mazrouei]]>In this episode, Hamed Mazrouei, founder of Vivant and Milagro, discusses his dual-focus approach to helping restaurants achieve consistent internet connectivity and exceptional customer retention. He explains the critical importance of preventing network outages to maintain seamless online operations and increase revenue. Hamed also shares his insights on why customer retention is vital for the restaurant industry and outlines practical strategies for encouraging repeat visits. Through his companies, Hamed aims to drive top-line revenue growth and ensure restaurant success by solving connectivity and retention challenges.

00:00 Introduction to Hammed Ri

00:14 The Importance of Internet Connectivity

02:40 Cost and Benefits of Reliable Internet

05:48 Customer Retention in the Restaurant Industry

07:55 Strategies for Enhancing Customer Retention

14:39 Conclusion and Contact Information



]]>Buzzsprout-17329768Fri, 13 Jun 2025 07:00:00 GMT<p>In this episode, Hamed Mazrouei, founder of Vivant and Milagro, discusses his dual-focus approach to helping restaurants achieve consistent internet connectivity and exceptional customer retention. He explains the critical importance of preventing network outages to maintain seamless online operations and increase revenue. Hamed also shares his insights on why customer retention is vital for the restaurant industry and outlines practical strategies for encouraging repeat visits. Through his companies, Hamed aims to drive top-line revenue growth and ensure restaurant success by solving connectivity and retention challenges.</p><p>00:00 Introduction to Hammed Ri</p><p>00:14 The Importance of Internet Connectivity</p><p>02:40 Cost and Benefits of Reliable Internet</p><p>05:48 Customer Retention in the Restaurant Industry</p><p>07:55 Strategies for Enhancing Customer Retention</p><p>14:39 Conclusion and Contact Information</p><p><br /><br /></p>no00:15:07RLC Talks - Maximizing Restaurant Revenue Through Connectivity and Customer Retention with Hamed Mazroueifull<![CDATA[Enhancing Restaurant Digital Experiences with House of Giants]]>Buzzsprout-17020923Mon, 28 Apr 2025 05:00:00 GMT-no00:39:33Enhancing Restaurant Digital Experiences with House of Giantsfull<![CDATA[Navigating Restaurant Tech and Trends with Alicia Kelso]]>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Alicia Kelso, Executive Editor for Nations Restaurant News. They discuss a wide array of topics, including Alicia's extensive background in restaurant journalism, the current and future trends in the restaurant industry, and the impacts of automation and technology on restaurant operations. They also touch on the importance of providing value and a holistic experience to consumers, the challenges and strategies of labor management, and the benefits of loyalty programs. The conversation delves into macroeconomic challenges, such as inflation and labor shortages, and practical advice on how restaurant operators can adapt to a rapidly evolving landscape.

00:00 Audio of Alicia NRN
01:06 Introduction and Guest Introduction
01:41 Alicia Kelso's Background and Career
02:46 The Draw of the Restaurant Industry
05:33 Current Trends and Challenges in the Restaurant Industry
11:54 The Importance of Value and Experience
20:15 Role of Technology in the Restaurant Industry
30:31 Future Outlook and Conclusion

]]>Buzzsprout-16360243Mon, 03 Feb 2025 10:00:00 GMT<p>In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Alicia Kelso, Executive Editor for Nations Restaurant News. They discuss a wide array of topics, including Alicia's extensive background in restaurant journalism, the current and future trends in the restaurant industry, and the impacts of automation and technology on restaurant operations. They also touch on the importance of providing value and a holistic experience to consumers, the challenges and strategies of labor management, and the benefits of loyalty programs. The conversation delves into macroeconomic challenges, such as inflation and labor shortages, and practical advice on how restaurant operators can adapt to a rapidly evolving landscape.<br /><br />00:00 Audio of Alicia NRN<br />01:06 Introduction and Guest Introduction<br />01:41 Alicia Kelso's Background and Career<br />02:46 The Draw of the Restaurant Industry<br />05:33 Current Trends and Challenges in the Restaurant Industry<br />11:54 The Importance of Value and Experience<br />20:15 Role of Technology in the Restaurant Industry<br />30:31 Future Outlook and Conclusion</p>no00:36:02Navigating Restaurant Tech and Trends with Alicia Kelsofull<![CDATA[Revolutionizing Restaurant Loyalty Programs: A Conversation with Hang CEO Matt Smolin]]>Revolutionizing Restaurant Loyalty Programs: A Conversation with Hang CEO Matt Smolin

In this episode of the 'Restaurant Technology Guys' podcast, the hosts discuss the changing dynamics of loyalty programs with Matt Smolin, the co-founder and CEO of Hang, a next-generation loyalty software. Smolin delves into the story of his journey from working in finance to co-founding a successful startup. He also emphasizes the importance of personalization in loyalty programs and the need for brands to understand their customers' lifetime value. Mullen shares success stories from Hang's partnership with Boba Guys, reflecting on how a more engaging and understandable loyalty experience can drastically increase customer retention and spend. The conversation concludes with ways for listeners to get in touch with Hang and learn more about their solutions.

]]>Buzzsprout-14522985Mon, 26 Feb 2024 12:00:00 GMT<p>Revolutionizing Restaurant Loyalty Programs: A Conversation with Hang CEO Matt Smolin<br /><br />In this episode of the 'Restaurant Technology Guys' podcast, the hosts discuss the changing dynamics of loyalty programs with Matt Smolin, the co-founder and CEO of Hang, a next-generation loyalty software. Smolin delves into the story of his journey from working in finance to co-founding a successful startup. He also emphasizes the importance of personalization in loyalty programs and the need for brands to understand their customers' lifetime value. Mullen shares success stories from Hang's partnership with Boba Guys, reflecting on how a more engaging and understandable loyalty experience can drastically increase customer retention and spend. The conversation concludes with ways for listeners to get in touch with Hang and learn more about their solutions.<br /><br /></p>no00:39:56221Revolutionizing Restaurant Loyalty Programs: A Conversation with Hang CEO Matt Smolinfull<![CDATA[Earned wage access with TimeForge and Rain]]>Have you ever wished you could get paid faster, without waiting for payday? With Rain, you can access your earned wages anytime, anywhere. Rain is a mobile app that connects to your bank account and lets you withdraw a portion of your paycheck before it's due. You can use Rain to pay bills, cover emergencies, or just treat yourself. Rain is not a loan, so there are no interest fees or credit checks. You only pay a small flat fee when you use the service. Rain helps you take control of your finances and avoid overdrafts or payday loans. Download Rain today and see how it can make your life easier.
Check out https://timeforge.com/

]]>Buzzsprout-13928302Mon, 18 Dec 2023 12:00:00 GMT<p>Have you ever wished you could get paid faster, without waiting for payday? With Rain, you can access your earned wages anytime, anywhere. Rain is a mobile app that connects to your bank account and lets you withdraw a portion of your paycheck before it's due. You can use Rain to pay bills, cover emergencies, or just treat yourself. Rain is not a loan, so there are no interest fees or credit checks. You only pay a small flat fee when you use the service. Rain helps you take control of your finances and avoid overdrafts or payday loans. Download Rain today and see how it can make your life easier.<br />Check out https://timeforge.com/</p>no00:45:02Earned wage access with TimeForge and Rainfull<![CDATA[Setting The Standard For a Better Calling Experience with First Orion]]>Learn how branded phone calls can increase guest satisfaction and get you in touch with your customers faster and easier in the restaurant world. Check out the team at First Orion Branded Communication & Call Protection Solutions (firstorion.com)

]]>Buzzsprout-13353698Mon, 02 Oct 2023 09:00:00 GMT<p>Learn how branded phone calls can increase guest satisfaction and get you in touch with your customers faster and easier in the restaurant world. Check out the team at First Orion <a href="https://firstorion.com/" rel="noopener noreferrer nofollow">Branded Communication &amp; Call Protection Solutions (firstorion.com)</a></p>no00:35:57198Setting The Standard For a Better Calling Experience with First Orionfull